DIRECT_DEBIT LANDBANK_ONLINE_BANKING Philippines Disruption
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT LANDBANK_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Aug 16, 2025 - 16:57 WIB
Disbursement to Alipay Philippines (PH_APY) unavailable
Monitoring - We received notification that Alipay Philippines (PH_APY) has disabled receiving transfers on Instapay. This means disbursement to PH_APY will fail.

We will update once they have re-enabled instapay
May 15, 2025 - 16:14 WIB
Uptime over the past 90 days. View historical uptime.
API Operational
Cards Operational
Customers Endpoints Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
PayLater Operational
Payment APIs ? Operational
Payment Links ? Operational
Payouts Operational
QR Codes Operational
Subscriptions Operational
Virtual Account Operational
xenPlatform Accounts Operational
xenPlatform Transfers Operational
Banking as a Service Operational
Card Issuing Operational
Callback Operational
BI SNAP Virtual Accounts Operational
Cards Refund Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
Payment Links Operational
Payouts Operational
PayLater Operational
QR Codes Operational
Virtual Account Operational
xenPlatform Operational
Banking as a Service Operational
Credit/Debit Cards Operational
Credit/Debit Cards ? Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
Payment Links Operational
Banking as a Service Operational
Topup Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
xenShield / Fraud Detection System ? Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Global Payouts Operational
Global Payouts - EUR Operational
Global Payouts - GBP Operational
Global Payouts - MYR Operational
Indonesia - Payments Operational
Direct Debit - BNI Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - NexCash Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
QR Payments - Xendit Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Credit/Debit Cards Operational
Credit/Debit Cards - BCA Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI ? Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
Direct Debit - UOB Operational
Direct Debit - Standard Chartered Operational
Direct Debit - RHB Operational
Direct Debit - Public Bank Operational
Direct Debit - OCBC Operational
Direct Debit - MAYBANK2U Operational
Direct Debit - MAYBANK2E Operational
Direct Debit - KFH Operational
Direct Debit - HSBC Operational
Direct Debit - Hong Leong Bank Operational
Direct Debit - CIMB Operational
Direct Debit - BSN Operational
Direct Debit - Bank Rakyat Operational
Direct Debit - Bank of China Operational
Direct Debit - Mualamat Operational
Direct Debit - Bank Islam Operational
Direct Debit - Ambank Operational
Direct Debit - Alliance Operational
Direct Debit - Agro Operational
Direct Debit - Affin Bank Operational
E-Wallets - Touch n Go Operational
E-Wallets - ShopeePay Operational
E-Wallets - Grabpay Operational
E-Wallets - WeChat Pay Operational
Credit/Debit Cards Operational
Virtual Accounts - UOB Operational
Direct Debit - FPX All Channels Operational
Malaysia - Payouts Operational
Disbursement - UOB Operational
Philippines - Payments Degraded Performance
Direct Debit - Chinabank Online Banking Operational
Direct Debit - BDO Operational
Direct Debit - BDO Online Banking Operational
Direct Debit - BOC Online Banking Operational
Direct Debit - BPI Operational
Direct Debit - BPI Online Banking Operational
Direct Debit - BPI Recurring Operational
Direct Debit - Chinabank Operational
Direct Debit - Instapay Online Banking Operational
Direct Debit - Landbank Online Banking Degraded Performance
Direct Debit - Maybank Online Banking Operational
Direct Debit - Metrobank Online Banking Operational
Direct Debit - Pesonet Online Banking Operational
Direct Debit - PSBank Online Banking Operational
Direct Debit - PNB Online Banking Operational
Direct Debit - RCBC Operational
Direct Debit - RCBC Online Banking Operational
Direct Debit - Robinsons Bank Online Banking Operational
Direct Debit - Security Bank Online Banking Operational
Direct Debit - Unionbank Operational
Direct Debit - Unionbank Online Banking Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Operational
QR Payments - QRPH Operational
Credit/Debit Cards Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Thailand - Payments Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Kasikornbank Operational
Direct Debit - Bank of Bangkok Limited Operational
Direct Debit - Bank of Ayudhya Operational
Direct Debit - Krungthai Bank Operational
Direct Debit - Siam Commercial Bank Operational
E-Wallets - TrueMoney Operational
E-Wallets - Line Pay Operational
E-Wallets - WeChat Pay Operational
E-Wallets - ShopeePay Operational
QR Payments - Promptpay Operational
Credit/Debit Cards Operational
Virtual Account - Standard Charter Operational
90 days ago
100.0 % uptime
Today
Thailand - Payouts Operational
TH All Destinations Operational
Vietnam - Payments Operational
E-Wallets - Appota Operational
E-Wallets - ShopeePay Operational
E-Wallets - VNPT Wallet Operational
E-Wallets - ZaloPay Operational
Virtual Account - MSB Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - VPBank Operational
Virtual Account - Woori Operational
Credit/Debit Cards Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Test Mode Operational
Cards Operational
All Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit Sep 18, 2025 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 18 2025 13:55:00 GMT+0000
End Date: Thu Sep 18 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 14, 2025 - 07:05 WIB

Scheduled Maintenance for BPI Direct Debit Sep 18, 2025 22:55 - Sep 19, 2025 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 18 2025 15:55:00 GMT+0000
End Date: Thu Sep 18 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 14, 2025 - 07:05 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account Sep 18, 2025 23:00 - Sep 19, 2025 01:00 WIB

Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Fri Sep 19 2025 00:00:00 GMT+0800
End Date: Fri Sep 19 2025 02:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Sep 17, 2025 - 11:47 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Sep 18, 2025 23:00 - Sep 19, 2025 01:00 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Fri Sep 19 2025 00:00:00 GMT+0800
End Date: Fri Sep 19 2025 02:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Sep 17, 2025 - 11:47 WIB

Scheduled Maintenance for BPI Direct Debit Sep 19, 2025 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 19 2025 13:55:00 GMT+0000
End Date: Fri Sep 19 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 14, 2025 - 07:05 WIB

Scheduled Maintenance for BPI Direct Debit Sep 19, 2025 22:55 - Sep 20, 2025 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 19 2025 15:55:00 GMT+0000
End Date: Fri Sep 19 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 14, 2025 - 07:05 WIB

OVO System Maintenance Sep 20, 2025 02:45-05:00 WIB

Dear Valued Customers,

We were informed that OVO payment options will be unavailable on

Date: Saturday, 20 September 2025
Time: 02:45 - 05:00 AM (GMT+7)
Duration: 2 hours and 15 minutes

due to scheduled System Maintenance. During this time, end users will be unable to access their OVO to complete transactions.

Please refrain from transacting using OVO during the maintenance window above, as the partner's service and application will be temporarily unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Posted on Sep 08, 2025 - 16:47 WIB

Thailand Virtual Account Maintenance Sep 20, 2025 19:00 - Sep 21, 2025 13:00 WIB

Dear Valued Merchants,

Please be informed that our bank partner will be performing a system maintenance on 20 September from 19:00PM, to 21 September at 13:00PM (GMT+7)

As such, impact to Xendit platform will be as follows :
- Payments via Virtual Account will not be available during the maintenance period.

Please refrain from transacting using Virtual Account during the maintenance window above, as the partner's service will be temporarily unavailable.

We apologize in advance for any inconvenience this may cause.

For any further questions or inquiries, please contact our support team at:
Email: help@xendit.th or LINE OA: @xendit.th

Sincerely,
Xendit Tech Company Limited
Posted on Sep 09, 2025 - 08:11 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account Sep 20, 2025 21:00 - Sep 21, 2025 01:00 WIB

Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sat Sep 20 2025 22:00:00 GMT+0800
End Date: Sun Sep 21 2025 02:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Sep 11, 2025 - 17:24 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Sep 20, 2025 21:00 - Sep 21, 2025 01:00 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Sep 20 2025 22:00:00 GMT+0800
End Date: Sun Sep 21 2025 02:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Sep 11, 2025 - 17:24 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter Sep 21, 2025 20:00 - Sep 22, 2025 06:00 WIB

Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Sun Sep 21 2025 21:00:00 GMT+0800
End Date: Mon Sep 22 2025 07:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Posted on Sep 15, 2025 - 10:42 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter Sep 21, 2025 20:00 - Sep 22, 2025 06:00 WIB

Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Sun Sep 21 2025 21:00:00 GMT+0800
End Date: Mon Sep 22 2025 07:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Posted on Sep 15, 2025 - 10:42 WIB

Scheduled Maintenance for PH_PVB Disbursement Dec 15, 2025 02:55-07:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 December 2025 03:55 UTC+08
End Time: 15 December 2025 08:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jan 15, 2025 - 05:52 WIB
Sep 18, 2025
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 18, 01:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Sep 18, 00:10 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 18, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Sep 17 2025 15:55:00 GMT+0000
End Date: Wed Sep 17 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 14, 07:05 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 00:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 18, 00:01 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 18, 00:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Sep 17, 23:50 WIB
Sep 17, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 17, 23:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
Sep 17, 23:20 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 17, 23:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Sep 17, 23:00 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 17, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Sep 17 2025 13:55:00 GMT+0000
End Date: Wed Sep 17 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 14, 07:05 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 17, 17:06 WIB
Identified - Dear valued customers,

We are currently seeing delays and intermittent failures in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
DANA, OVO, SHOPEEPAY, GOPAY: All amounts

Merchants would see errors such as TEMPORARY_TRANSFER_ERROR.
These failed disbursements are safe to retry after the incident has been resolved.
Sep 17, 16:22 WIB
DIRECT_DEBIT KRUNGTHAI_BANK Thailand Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 16:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT KRUNGTHAI_BANK payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 16:01 WIB
DIRECT_DEBIT BANK_OF_BANGKOK_LIMITED Thailand Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 16:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_OF_BANGKOK_LIMITED payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 16:01 WIB
DIRECT_DEBIT SIAM_COMMERCIAL_BANK Thailand Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 16:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT SIAM_COMMERCIAL_BANK payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 16:01 WIB
DIRECT_DEBIT BANK_OF_AYUDHYA Thailand Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 16:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BANK_OF_AYUDHYA payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 16:01 WIB
DIRECT_DEBIT KASIKORNBANK Thailand Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 16:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT KASIKORNBANK payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 16:01 WIB
VIRTUAL_ACCOUNT PERMATA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 16:00 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 14:03 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 17, 15:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Sep 17, 15:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: All amount
Other banks and Ewallets: 1-4999
Sep 17, 14:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: All amount
Other banks and Ewallets: 1-4999
Sep 17, 13:30 WIB
Over-The-Counter LBC Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 09:48 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) LBC cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 09:02 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 09:23 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.40% of requests in the last 10 minutes have been affected
- First triggered at: 2025-09-17 09:11:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 09:16 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 03:50 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.5% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 03:35 WIB
EWALLET TRUEMONEY Thailand Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 02:37 WIB
Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 02:35 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 17, 01:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Sep 17, 01:00 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 17, 00:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 17, 00:30 WIB
DIRECT_DEBIT UBP Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 00:48 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 00:29 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 17, 00:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Sep 17, 00:10 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 17, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Sep 16 2025 15:55:00 GMT+0000
End Date: Tue Sep 16 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 14, 07:05 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 00:03 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 00:01 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 17, 00:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Sep 16, 23:50 WIB
Sep 16, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 16, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 16, 22:20 WIB
VIRTUAL_ACCOUNT BJB Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 22:05 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 21:35 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 16, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Sep 16 2025 13:55:00 GMT+0000
End Date: Tue Sep 16 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 14, 07:05 WIB
VIRTUAL_ACCOUNT BJB Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 21:05 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 20:15 WIB
EWALLET SHOPEEPAY Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 16:03 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 226.099s
- First triggered at: 2025-09-16 16:46:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 15:48 WIB
CREDIT_CARDS Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 13:31 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 13:27 WIB
CREDIT_CARDS Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 12:26 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 12:25 WIB
CREDIT_CARDS Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 12:01 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 11:56 WIB
CREDIT_CARDS Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 11:34 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 11:26 WIB
Over-The-Counter SEVEN_ELEVEN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 11:33 WIB
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 11:18 WIB
CREDIT_CARDS Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 11:06 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 10:48 WIB
CREDIT_CARDS Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 10:37 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 10:35 WIB
Over-The-Counter LBC Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 09:13 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) LBC cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 09:02 WIB
PAYLATER KREDIVO Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 03:44 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 00:56 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 16, 02:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
Sep 16, 01:40 WIB
EWALLET GCASH Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 02:05 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 01:12 WIB
Scheduled Maintenance for ECPAY_LOAN Over-The-Counter
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 WIB
Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Tue Sep 16 2025 02:00:00 GMT+0800
End Date: Tue Sep 16 2025 03:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Sep 15, 14:51 WIB
Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 WIB
Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Tue Sep 16 2025 02:00:00 GMT+0800
End Date: Tue Sep 16 2025 03:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Sep 15, 14:51 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 16, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Sep 15 2025 15:55:00 GMT+0000
End Date: Mon Sep 15 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 14, 07:05 WIB
Sep 15, 2025
VIRTUAL_ACCOUNT BJB Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 23:15 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 15, 23:09 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 15, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 15, 22:20 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 15, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Sep 15 2025 13:55:00 GMT+0000
End Date: Mon Sep 15 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 14, 07:05 WIB
Scheduled Maintenance for BANK_TRANSFER Virtual Account
Completed - The scheduled maintenance has been completed.
Sep 15, 21:15 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:01 WIB
Scheduled - Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Mon Sep 15 2025 22:00:00 GMT+0800
End Date: Mon Sep 15 2025 22:15:00 GMT+0800
Impact: Payments using this channel may be disrupted
Sep 12, 11:52 WIB
Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 15, 21:15 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 WIB
Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Mon Sep 15 2025 22:00:00 GMT+0800
End Date: Mon Sep 15 2025 22:15:00 GMT+0800
Impact: Payments using this channel may be disrupted
Sep 12, 11:52 WIB
VIRTUAL_ACCOUNT BJB Indonesia Disruption
Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 16:05 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 16:05 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 15, 15:27 WIB
DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 15:52 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 15, 14:43 WIB
Over-The-Counter LBC Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 09:23 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) LBC cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 15, 09:02 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 15, 06:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 15, 04:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Sep 15, 04:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 15, 04:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Sep 15, 01:20 WIB
DIRECT_DEBIT UBP Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 06:43 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 15, 01:16 WIB
BNI Cards System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:00 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, BNI Cards will have a scheduled maintenance with details below:

Date: Monday, 15 September 2025
Time of maintenance: 02.00-04.00 WIB
Duration: 2 hours

Impact during this maintenance:
All cards transaction using BNI issued card will be disrupted during the maintenance period.

Please refrain from transacting using BNI issued card during the maintenance, as the partner's service will be temporarily unavailable.

We apologize in advance for any inconvenience this may cause.

If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Sep 14, 10:59 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 03:57 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 15, 00:56 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 00:51 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 15, 00:48 WIB
QR_CODE XENDIT Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 00:49 WIB
Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 15, 00:26 WIB
EWALLET DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 15, 00:03 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 14, 23:23 WIB
Sep 14, 2025
QR_CODE XENDIT Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 14, 23:58 WIB
Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 14, 23:24 WIB
Delayed Generation of Scheduled Reports
Resolved - This incident has been resolved.
Sep 14, 21:47 WIB
Monitoring - Dear Valued Merchants,

We are currently experiencing a delay in the generation and delivery of all scheduled reports for today, September 14, 2025.

This was caused by an earlier network issue with one of our infrastructure partners, which prevented our data processing pipelines from starting at their scheduled time. The underlying network issue has since been resolved, and our report generation pipeline began reprocessing at approximately 11:00 AM GMT+7.

We are actively monitoring the system to ensure all reports are generated and delivered successfully. You can expect to receive your reports later than usual today.

We sincerely apologize for the inconvenience this may cause to your daily reconciliation and operational processes. We will provide another update once all reports have been successfully sent.

If you have any urgent questions, please contact our support team at help@xendit.co.

Sincerely,
Xendit Team
Sep 14, 12:27 WIB
DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 14, 13:05 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 14, 12:06 WIB
Over-The-Counter LBC Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 14, 10:29 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) LBC cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 14, 09:02 WIB
Payouts Disruption in Thailand
Resolved - This incident has been resolved.
Sep 14, 05:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: All amount
Sep 14, 03:32 WIB
QRIS BCA Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 04:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 WIB
Scheduled - Dear Customers,

We would like to inform that one of Issuers for QRIS which is BCA will have maintenance scheduled below:

Date: Sunday, 14 September 2025
Time: 00.00 - 04.30 AM WIB
Duration: 4.5 hours

There is no issue with our QRIS service but if it's paid from BCA Issuer during maintenance time, please check possible impacts below:

1. Delay fund received in Xendit
2. Fund may not be received in Xendit
3. Payment from BCA Issuer will be failed

During maintenance, please advise your End Customers to pay QRIS with other Issuers so fund will be received safely in your end.

Should you have further inquiry, please reach help@xendit.co.

Regards,
Xendit Customer Support

--------------------------------------------------------------------------------------------------------

Dear Customers,

Kami menginformasikan salah satu aplikasi Issuer / Aplikasi Bayar QRIS yaitu BCA mengadakan perbaikan sistem di waktu berikut:

Tanggal: Minggu, 14 September 2025
Waktu: 00.00 -04.30 AM WIB
Durasi: 4.5 jam

Apabila QRIS dibayar dari aplikasi Issuer BCA saat perbaikan sistem berlangsung, berikut impact yang mungkin dialami:

1. Pembayaran QRIS via BCA akan telat diterima di sisi Xendit,
2. Pembayaran QRIS via BCA tidak diterima di sisi Xendit,
3. Pembayaran QRIS via BCA mengalami kegagalan

Kami menyarankan Anda untuk menginformasikan End Customer menggunakan Issuer / Aplikasi Bayar selain BCA untuk membayar QRIS agar pembayaran bisa berjalan dengan lancar.

Apabila Anda memiliki pertanyaan, silakan menghubungi Xendit di help@xendit.co

Regards,
Xendit Customer Support
Sep 13, 18:33 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 14, 00:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 14, 00:20 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 14, 00:01 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
Sep 13, 23:30 WIB
DIRECT_DEBIT UBP Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 14, 00:33 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 13, 23:56 WIB
Sep 13, 2025
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 13, 22:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Sep 13, 21:50 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 13, 21:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Sep 13, 21:10 WIB
DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 13, 13:10 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 13, 12:02 WIB
Over-The-Counter LBC Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 13, 09:22 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) LBC cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 13, 09:02 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 13, 07:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Sep 13, 07:10 WIB
Payouts Disruption in Indonesia
Resolved - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Sep 13, 07:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Sep 13, 04:30 WIB
BI Fast Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 06:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 13:32 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: 12 September 2025 23.00 GMT+7
End: 13 September 2025 06.35 GMT+7
Duration: 7 hours and 35 minutes

Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, CIMB, Permata and BSS with amount >100m to 250m IDR will be kept in pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA and BSS VA would not be able to accept payments through BI-fast transfer option

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Sep 11, 13:26 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 13, 04:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
Sep 13, 03:52 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 10000-50000000
Sep 13, 03:02 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Sep 13, 01:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Sep 13, 01:20 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 13, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 12 2025 15:55:00 GMT+0000
End Date: Fri Sep 12 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB
Sep 12, 2025
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 12, 22:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 12, 22:20 WIB
VIRTUAL_ACCOUNT BJB Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 22:05 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 21:59 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 12, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 12 2025 13:55:00 GMT+0000
End Date: Fri Sep 12 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 21:15 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 20:48 WIB
DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 14:11 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 13:41 WIB
Over-The-Counter LBC Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 09:33 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) LBC cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 09:02 WIB
VIRTUAL_ACCOUNT BJB Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 07:16 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 07:09 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 12, 02:30 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 50000001-100000000
BRI: 10000-100000000
Sep 12, 01:40 WIB
EWALLET SHOPEEPAY Thailand Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 12, 02:27 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel th_shopeepay
- First triggered at: 2025-09-12 01:09:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 12, 01:13 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 12, 00:31 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Sep 12, 00:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Sep 12, 00:10 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 12, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 11 2025 15:55:00 GMT+0000
End Date: Thu Sep 11 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB
Sep 11, 2025
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 11, 23:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Sep 11, 23:41 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 11, 23:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Sep 11, 21:50 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 22:18 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 11, 22:06 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 21:51 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 11, 21:20 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 11, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 11 2025 13:55:00 GMT+0000
End Date: Thu Sep 11 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 7, 07:00 WIB
DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 13:58 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Aug 31, 11:51 WIB
PAYLATER AKULAKU Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 11:58 WIB
Identified - Dear Valued Customers,

We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 11, 11:55 WIB
Over-The-Counter LBC Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 09:16 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) LBC payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) LBC cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 11, 09:02 WIB
VIRTUAL_ACCOUNT BJB Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 11, 07:56 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 11, 07:39 WIB
OVO System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:45 WIB
Scheduled - Dear Valued Customers,

We were informed that OVO payment options will be unavailable on

Date: Tuesday, 9 September 2025
Time: 02:45 - 05:00 AM (GMT+7)
Duration: 2 hours and 15 minutes

due to scheduled System Maintenance. During this time, end users will be unable to access their OVO to complete transactions.

Please refrain from transacting using OVO during the maintenance window above, as the partner's service and application will be temporarily unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Sep 8, 16:45 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 11, 03:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
Sep 11, 03:31 WIB
BRI VA System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:01 WIB
Scheduled - Dear Valued Customers,

Please be informed that BRI VA will be performing a system maintenance to serve you better.

Time: Thursday, 11 September 2025 00:00 - 03:00 GMT +7

As such, impact to transactions on Xendit's platform are as follows:

- All BRI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Sep 10, 22:03 WIB
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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