Xendit Status

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 14, 03:47 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 14, 03:33 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 14, 02:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 14, 01:34 WIB

Completed - The scheduled maintenance has been completed.
May 14, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon May 13 2024 15:55:00 GMT+0000
End Date: Mon May 13 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
May 12, 07:00 WIB

May 13, 2024

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
May 13, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 13 May 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 13, 13:27 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 13, 22:21 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 13, 22:19 WIB

Resolved - This incident has been resolved.
May 13, 22:10 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
May 13, 22:00 WIB

Scheduled Maintenance for PH_UDP Disbursement

Completed - The scheduled maintenance has been completed.
May 13, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 13 May 2024
Time: 21:55 UTC+08 to 23:05 UTC+08

Impact:
- All transactions to PH_UDP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 13, 13:27 WIB

Completed - The scheduled maintenance has been completed.
May 13, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon May 13 2024 13:55:00 GMT+0000
End Date: Mon May 13 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
May 12, 07:00 WIB

Resolved - This incident has been resolved.
May 13, 20:30 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
May 13, 20:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 13, 20:17 WIB

Resolved - This incident has been resolved.
May 13, 18:50 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
May 13, 18:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 13, 18:45 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 13, 09:22 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 13, 09:20 WIB

Resolved - This incident has been resolved.
May 13, 06:01 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000
May 13, 05:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 13, 03:47 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 13, 00:43 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 13, 00:39 WIB

May 12, 2024

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 12, 23:22 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 50.889s
- First triggered at: 2024-05-12 23:06:08+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 12, 23:08 WIB

Resolved - This incident has been resolved.
May 12, 13:10 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
May 12, 13:00 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 12, 13:04 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 12, 12:07 WIB

Resolved - This incident has been resolved.
May 12, 12:10 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
May 12, 12:02 WIB

Resolved - This incident has been resolved.
May 12, 10:10 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
May 12, 10:00 WIB

Resolved - This incident has been resolved.
May 12, 08:10 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
May 12, 07:30 WIB

Resolved - This incident has been resolved.
May 12, 07:03 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
May 12, 06:50 WIB

Scheduled Maintenance for PH_AUB Disbursement

Completed - The scheduled maintenance has been completed.
May 12, 05:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 16:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 11 May 2024
Time: 17:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 3, 16:16 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 12, 03:47 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 12, 03:43 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 12, 03:42 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 12, 03:30 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 12, 03:22 WIB

Scheduled Maintenance for PH_AUB Disbursement

Completed - The scheduled maintenance has been completed.
May 12, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 11 May 2024
Time: 15:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 2, 18:11 WIB

Scheduled Maintenance for PH_BPI Disbursement

Completed - The scheduled maintenance has been completed.
May 12, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 12 May 2024
Time: 01:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 8, 16:01 WIB

Scheduled Maintenance for BPI_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
May 12, 03:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Sun May 12 2024 02:00:00 GMT+0800
End Date: Sun May 12 2024 04:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
May 10, 11:04 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 12, 01:55 WIB

Scheduled Maintenance for PH_AUB Disbursement

Completed - The scheduled maintenance has been completed.
May 12, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 11 May 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 3, 17:23 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
May 12, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sun May 12 2024 00:00:00 GMT+0800
End Date: Sun May 12 2024 02:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
May 11, 19:04 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account

Completed - The scheduled maintenance has been completed.
May 12, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sun May 12 2024 00:00:00 GMT+0800
End Date: Sun May 12 2024 02:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
May 11, 19:04 WIB

Resolved - This incident has been resolved.
May 12, 00:40 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: 1-50000
May 12, 00:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
May 11, 22:51 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 12, 00:13 WIB

May 11, 2024

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 21:54 WIB

Scheduled Maintenance for PH_RCBC Disbursement

Completed - The scheduled maintenance has been completed.
May 11, 21:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 19:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 11 May 2024
Time: 20:55 UTC+08 to 22:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 8, 16:01 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 19:56 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 18:57 WIB

Resolved - This incident has been resolved.
May 11, 18:30 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
May 11, 17:50 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 18:28 WIB

QR_CODE DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 15:30 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 11, 15:28 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 13:33 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 13:29 WIB

QR_CODE LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 07:31 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.056% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 11, 07:21 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 03:48 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 02:01 WIB

Completed - The scheduled maintenance has been completed.
May 11, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri May 10 2024 15:55:00 GMT+0000
End Date: Fri May 10 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
May 5, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 11, 00:01 WIB

May 10, 2024

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 21:43 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 10, 21:17 WIB

Completed - The scheduled maintenance has been completed.
May 10, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri May 10 2024 13:55:00 GMT+0000
End Date: Fri May 10 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
May 5, 07:00 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 20:25 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 14:45 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 14:22 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 59.423s
- First triggered at: 2024-05-10 14:07:08+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 10, 14:09 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 14:14 WIB

VIRTUAL_ACCOUNT BSI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 10:21 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 10, 10:12 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 10:17 WIB

VIRTUAL_ACCOUNT BSI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 09:18 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 09:04 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 08:17 WIB

Resolved - This incident has been resolved.
May 10, 07:02 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 06:48 WIB

Resolved - This incident has been resolved.
May 10, 05:50 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
May 10, 05:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 05:42 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 03:48 WIB

Resolved - This incident has been resolved.
May 10, 02:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 01:51 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 10, 01:00 WIB

Completed - The scheduled maintenance has been completed.
May 10, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu May 09 2024 15:55:00 GMT+0000
End Date: Thu May 09 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
May 5, 07:00 WIB

May 9, 2024

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 9, 23:48 WIB

Scheduled Maintenance for PH_CIMB Disbursement

Completed - The scheduled maintenance has been completed.
May 9, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 09 May 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 2, 16:05 WIB

Completed - The scheduled maintenance has been completed.
May 9, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu May 09 2024 13:55:00 GMT+0000
End Date: Thu May 09 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
May 5, 07:00 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 9, 19:24 WIB

Resolved - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
May 9, 19:00 WIB

API Degraded

Postmortem - Read details
May 10, 13:18 WIB

Resolved - We've observed that traffic is fully recovered.

We have also finished our reconciliation efforts for transactions.

We apologize for the inconvenience and are working to make sure we understand the root cause so we can make deeper fixes.
May 9, 16:52 WIB

Update - We've identified the issue and a fix has been applied.
We are also starting reconciliation efforts for transactions.
May 9, 16:43 WIB

Investigating - Dear Customers,

There is degraded API performance since 16:18 GMT+7. We are currently investigating and working to restore service as quickly as possible.
May 9, 16:24 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 9, 16:46 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- @slack-xendit-partner-downtime-alerts @webhook-money-in-healthcheck
- Affected Entities: Xendit, Instamoney

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 9, 16:45 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 9, 03:48 WIB

Scheduled Maintenance for PH_BPIDB Disbursement

Completed - The scheduled maintenance has been completed.
May 9, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 17:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 08 May 2024
Time: 18:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 7, 16:03 WIB

Scheduled Maintenance for PH_CRD Disbursement

Completed - The scheduled maintenance has been completed.
May 9, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:54 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 08 May 2024
Time: 23:54 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 7, 16:03 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
May 9, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 08 May 2024
Time: 23:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 3, 16:16 WIB

Completed - The scheduled maintenance has been completed.
May 9, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed May 08 2024 15:55:00 GMT+0000
End Date: Wed May 08 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
May 5, 07:00 WIB

May 8, 2024

QR_CODE DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 23:56 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.07% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 23:42 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 23:50 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 6.10% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-08 23:40:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 23:42 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 23:41 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.70% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-08 23:34:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 23:36 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 23:21 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.20% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-08 23:11:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 23:15 WIB

Resolved - This incident has been resolved.
May 8, 23:02 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

DANA: 1-9999
May 8, 22:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 22:49 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.10% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-08 22:42:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 22:44 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 22:31 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.10% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-08 22:23:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 22:26 WIB

Scheduled Maintenance for PH_CRDSB Disbursement

Completed - The scheduled maintenance has been completed.
May 8, 22:25 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:45 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 08 May 2024
Time: 21:45 UTC+08 to 23:25 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 6, 16:52 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
May 8, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 08 May 2024
Time: 21:55 UTC+08 to 23:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 3, 16:16 WIB

Resolved - This incident has been resolved.
May 8, 22:00 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

DANA: 1-9999
May 8, 21:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 21:55 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.30% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-08 21:44:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 21:46 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 21:41 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.10% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-08 21:29:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 21:31 WIB

Completed - The scheduled maintenance has been completed.
May 8, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed May 08 2024 13:55:00 GMT+0000
End Date: Wed May 08 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
May 5, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 21:23 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 9.50% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-08 21:12:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 21:14 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 8, 21:10 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.40% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-08 20:59:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 8, 21:01 WIB