The issue is starting to recover. Our team is working on the 17th September affected transactions and we are working on the reconciliation.
Thank you for your understanding and cooperation.
Posted Sep 17, 2022 - 07:31 WIB
Update
We are still working closely with our partners to mitigate the problems. Thank you for bearing with us.
Posted Sep 16, 2022 - 21:34 WIB
Identified
Dear customers
We are aware of a disruption to BCA Disbursements with the following impact: • Disbursements and Xendit withdrawals to BCA accounts with amounts from IDR 10,000 to IDR 100 million are not affected • Disbursements and Xendit withdrawals to BCA accounts with amount less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved • All other disbursements are not affected • Topup via BCA account will be delayed
We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co
Thank you for your understanding and cooperation.
Regards, Xendit Customer Support
Posted Sep 16, 2022 - 20:23 WIB
This incident affected: Indonesia - Payouts (Disbursement - BCA).