Dana Callbacks Delayed

Incident Report for Xendit

Resolved

We have seen that the fix made by the partner has stopped the intermittent issues. If there are any Dana payments which you suspect have not had their callbacks sent, please escalate that transaction to our CS team and we will work with you to determine whether that payment was made.

Posted Feb 21, 2021 - 11:49 WIB

Monitoring

Our partner has made a fix and we're monitoring to see that it's resolved this issue

Posted Feb 21, 2021 - 11:34 WIB

Update

We are also detecting delayed callbacks for invoices being paid with Dana

Posted Feb 21, 2021 - 11:18 WIB

Investigating

Dear customers,

We are currently detecting delayed callbacks for Dana payments. We have escalated this to our channel partner and will monitor any fixes with them.

Posted Feb 21, 2021 - 11:05 WIB

This incident affected: Callback (eWallets, Invoices).