Mandiri Virtual Account Disruption

Incident Report for Xendit

Resolved

This incident has been resolved. Our system connection to Mandiri Virtual Account has been restored. You may now direct your customers to make payments through Mandiri VAs again.

Please let us know if any issues persist and we will check it immediately.

We apologize for the inconvenience

Posted Jun 03, 2020 - 14:15 WIB

Investigating

Dear Customer,

We have identified a problem with our system connection to Mandiri.

Until further notice you will receive issues with the following:
- Mandiri Virtual Account Payments will fail

To avoid customer dissatisfaction, we recommend directing customers to choose another payment channel.

We are in touch with the system provider that connects us to Mandiri.

We will be updating you with more information.

Regards,
Xendit

Posted Jun 03, 2020 - 13:54 WIB

This incident affected: Indonesia - Payments (Virtual Account - Mandiri).