Virtual Account and Retail Outlet temporary disruption
Incident Report for Xendit
Dear Customers,

We detected an intermittent issue which affected virtual account and retail outlet payment callbacks.

This occurred from 14:56 to 15:44 GMT+7. During this time, virtual account and retail outlet payment callbacks may have been delayed.

Our team has identified the root cause and implemented a fix. As of 15:54 GMT+7, all late callbacks should have been sent out.

We apologize for any inconvenience caused. If you need further assistance, please contact us at

Xendit Customer Success
Posted Aug 02, 2022 - 15:51 WIB