We have detected issues with DANA ewallets payments due to a disruption on our partner's end.
Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests - This is currently affecting over 1% of requests over the last 5 minutes - First triggered at: 2022-09-26 15:47:43+07:00 - Percentage of errors: 1.10%
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 500 error is received - Reconciliation of the status of transactions after the incident will not be required
Sorry for the inconvenience caused.
Sincerely, Xendit customer service
Posted Sep 26, 2022 - 16:11 WIB
This incident affected: API (eWallets) and Indonesia - Payments (E-Wallets - Dana).