We are continuing to monitor for any further issues.
Posted Dec 02, 2021 - 18:22 WIB
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 02, 2021 - 17:59 WIB
Investigating
Dear customers
We have detected issues in the following services:
1. Mandiri virtual accounts: - Our Mandiri virtual accounts are unable to be paid - Creation and Update of existing virtual accounts is unaffected.
2. Mandiri disbursements: - Disbursements to Mandiri accounts with amounts from IDR 10,000 to 100,000,000 are not affected - Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved - All other disbursements are not affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
We apologise for the inconvenience caused here.
Posted Dec 02, 2021 - 17:36 WIB
This incident affected: Callback (Disbursements), API (xenDisburse), and Indonesia - Payments (Virtual Account - Mandiri).