7Eleven Payment Codes Creation Disruption

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Sep 18, 2022 - 11:13 WIB

Monitoring

We started seeing successful payment code generation for 7eleven. Our team is closely monitoring to make sure all new requests are processed successfully.

We are recommending you to retry your payment code creation request using 7eleven if you receive 500 errors from Xendit between 10:28-11:18 PHT

Posted Sep 18, 2022 - 10:50 WIB

Identified

Dear customers

We have detected issues in the following services:

- 7Eleven payment code generation

Impact:
- Any new payments codes currently cannot be generated for this product
- Invoice creation can't be generated using 7eleven

Our partner has acknowledged and identified the issue and we are currently in the process of working with the relevant teams to resolve this.

Posted Sep 18, 2022 - 10:03 WIB