Permata Payments Failing

Incident Report for Xendit

Resolved

We have seen that disbursements to Permata & virtual account payments are able to paid again

Posted Feb 25, 2021 - 15:03 WIB

Monitoring

We're starting to see virtual accounts and disbursements able to be processed again. We will monitor to ensure the fix has worked fully

Posted Feb 25, 2021 - 14:58 WIB

Identified

Our channel partner has acknowledged the issue on their end and are beginning to implement a solution

Posted Feb 25, 2021 - 14:40 WIB

Update

We're also seeing impacts to Permata Virtual Accounts

Posted Feb 25, 2021 - 14:26 WIB

Investigating

Dear customers,

We have currently identified problems with sending disbursements to Permata destination accounts. We're working with our channel partners to resolve this issue.

Posted Feb 25, 2021 - 14:03 WIB

This incident affected: API (Virtual Accounts, xenDisburse).