Payments Virtual Accounts Disruption
Incident Report for Xendit
Resolved
This issue is resolved.
Posted Jun 09, 2021 - 13:16 WIB
Monitoring
Dear customers

The following fixes have been made to resolve this incident:
1. Swapped out the new deployed instance with a previous instance version.
2. Made fixes to database queries

Normal operations should be recovering.

We are monitoring the situation now.
Posted Jun 09, 2021 - 13:07 WIB
Identified
Dear customers

There are some updates to this incident:
We've identified the cause of the incident and working to resolve it.
Posted Jun 09, 2021 - 12:41 WIB
Investigating
Dear customers

We have detected issues in the following services:

- Virtual Accounts
- Direct Debit
- Escrow

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Posted Jun 09, 2021 - 12:35 WIB
This incident affected: API (Virtual Accounts, Direct Debit).
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