Kredivo PayLater disruption
Incident Report for Xendit
Resolved
This incident has resolved and transactions are back to normal.
Posted Mar 20, 2023 - 20:28 WIB
Identified
Our partner has confirmed that there is an issue on their side and are looking into a fix.
Posted Mar 20, 2023 - 19:35 WIB
Investigating
We are experiencing a disruption in Kredivo PayLater.

Affected entities:
- Instamoney: PAYLATER KREDIVO
- Xendit: PAYLATER KREDIVO

Market:
- Indonesia

Impact:
- Intermittent timeouts on PAYLATER for creation of plans and completing charge requests
- You will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Posted Mar 20, 2023 - 19:26 WIB
This incident affected: Indonesia - Payments (PayLater - Kredivo).
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