PH GCASH Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 2022 - 02:00 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: November 29, 2022 at 03:00AM (UTC+8)
End: November 29, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Philippines Disbursement Delay to PH_ROB
Identified - Dear Valued Customers,

We were informed that Disbursements, Withdrawals and Remittance to PH_ROB is currently encountering intermittent connectivity.

Impact:
- All operation to PH_ROB (Philippines) Channel with amount under PHP 50,000 will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
- Batch Disbursement

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Thank you for your understanding and cooperation.
Xendit Team
Nov 25, 2022 - 09:15 WIB
Uptime over the past 90 days. View historical uptime.
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Credit/Debit Cards ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Direct Debit Bank Partners Operational
BRI (Indonesia) Operational
BCA KlikPay (Indonesia) Operational
BCA OneKlik (Indonesia) Operational
BPI (Philippines) Operational
Unionbank (Philippines) Operational
eWallets Partners Under Maintenance
90 days ago
100.0 % uptime
Today
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay (Indonesia) Operational
Gcash Under Maintenance
Paymaya Operational
Grabpay Operational
Shopeepay (Philippines) Operational
90 days ago
100.0 % uptime
Today
PayLater / Cardless Credit Partners Operational
90 days ago
100.0 % uptime
Today
BillEase (Philippines) Operational
Kredivo Operational
Akulaku Operational
Uangme (Indonesia) Operational
Cashalo (Philippines) Operational
Indodana Operational
90 days ago
100.0 % uptime
Today
Atome Operational
90 days ago
100.0 % uptime
Today
QR Code Partners Operational
90 days ago
99.98 % uptime
Today
DANA (QRIS) Operational
90 days ago
99.96 % uptime
Today
Linkaja (QRIS) Operational
90 days ago
100.0 % uptime
Today
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Cebuana (Philippines) Operational
ECPay (Philippines) Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BJB Operational
BNI Operational
BRI Operational
BSS Operational
BSI Operational
CIMB Operational
DBS Operational
Mandiri Operational
Permata Operational
Third Party Data Connection Operational
Disbursement Degraded Performance
90 days ago
99.9 % uptime
Today
Batch Disbursements ? Operational
BCA Operational
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BDO Operational
90 days ago
99.92 % uptime
Today
GCASH Under Maintenance
BPI ? Operational
90 days ago
99.87 % uptime
Today
Philippines Banks & Ewallets Degraded Performance
90 days ago
100.0 % uptime
Today
Indonesia Banks & Ewallets Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
BPI Direct Debit Maintenance Nov 29, 2022 22:00 - Nov 30, 2022 00:00 WIB
Dear Valued Customers,

We are informing you that BPI would run a scheduled maintenance on their system to improve their service.

Details are as follows:

Date: Monday, 29 November 2022
Time: From 10:00 PM to 12:00 AM (GMT+8)
Duration: 2 hours

During this maintenance:
- Use of BPI Online credentials in partner apps and websites will be temporarily unavailable.

Please kindly refrain doing these transactions to be done on the said timeframe.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co.

Thank you for your cooperation.

Regards,

Xendit Customer Support
Posted on Nov 28, 2022 - 18:20 WIB
BSS BI Fast Maintenance Dec 1, 2022 22:00 - Dec 2, 2022 23:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 2022 - 18:38 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner Bank Sahabat Sampoerna will have scheduled maintenance with details below:

Date: Thursday-Friday, 1-2 December 2022
Time: 22:00 - 23:00 WIB
Duration: 25 hours

Impact during this maintenance:

- End users will not be able to pay via BI-Fast

Please encourage your customers to make payments before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Nov 28, 2022 - 18:30 WIB
BNI Maintenance Dec 3, 2022 02:00-03:30 WIB
Dear Valued Customers,

We were informed that Bank BNI has scheduled system maintenance in order to improve their services with the details are as follows:

Start: Saturday, 3 December 2022 at 02.00 AM (GMT+7)
End: Saturday, 3 December 2022 at 03.30 AM (GMT+7)

Duration: 1 hour 30 minutes
Affected Services: Disbursement, VA

Impact:
1. Disbursements to BNI with amount 100m will be kept pending until maintenance is over
2. End-user cannot pay into BNI VA during this maintenance
3. Customer still able to create and update BNI VA

We deeply apologize for the inconvenience.
If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Posted on Nov 26, 2022 - 13:14 WIB
BSS BI Fast Maintenance Dec 7, 2022 22:00 - Dec 8, 2022 23:00 WIB
Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner Bank Sahabat Sampoerna will have scheduled maintenance with details below:

Date: Wednesday-Thursday, 7-8 December 2022
Time: 22:00 - 23:00 WIB
Duration: 25 hours

Impact during this maintenance:
- End users will not be able to pay via BI-Fast

Please encourage your customers to make payments before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Posted on Nov 28, 2022 - 18:42 WIB
Past Incidents
Nov 29, 2022

Unresolved incident: PH GCASH Scheduled Maintenance.

Nov 28, 2022

No incidents reported.

Nov 27, 2022
BNI Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 03:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 13:12 WIB
Scheduled - Dear Valued Customers,

We were informed that Bank BNI has scheduled system maintenance in order to improve their services with the details are as follows:

Start: Sunday, 27 November 2022 at 02.00 AM (GMT+7)
End: Sunday, 27 November 2022 at 03.30 AM (GMT+7)

Duration: 1 hour 30 minutes
Affected Services: Disbursement, VA

Impact:
1. Disbursements to BNI with amount 100m will be kept pending until maintenance is over
2. End-user cannot pay into BNI VA during this maintenance
3. Customer still able to create and update BNI VA

We deeply apologize for the inconvenience.
If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 26, 13:09 WIB
Nov 26, 2022
PH Disbursement - BPI Direct Banko destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 26, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 18:00 WIB
Scheduled - Dear Valued Customers,

We were informed that BPI Direct Banko destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: November 25, 2022 at 07:00PM (GMT+8)
End: November 26, 2022 at 02:00AM (GMT+8)
Duration: 7 hours

Impact:
- Disbursement transactions to PH_BPIDB may fail or get stuck in pending/disbursing
- During this maintenance, any disbursement transaction to PH_BPIDB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Nov 24, 08:20 WIB
Nov 25, 2022

Unresolved incident: Philippines Disbursement Delay to PH_ROB.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
PH_ROB Disbursement Delay
Resolved - This incident has been resolved.
Nov 22, 19:46 WIB
Identified - Dear Valued Customers,

We were informed that Disbursements, Withdrawals and Remittance to PH_ROB is currently encountering intermittent connectivity.

Impact:
- All operation to PH_ROB (Philippines) Channel with amount under PHP 50,000 will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
- Batch Disbursement

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Thank you for your understanding and cooperation.
Xendit Team
Nov 22, 12:42 WIB
PH GCASH Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 02:01 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: November 22, 2022 at 03:00AM (UTC+8)
End: November 22, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Oct 27, 19:14 WIB
Nov 21, 2022
PH disbursements disruption
Resolved - This incident has been resolved.
Nov 21, 22:42 WIB
Monitoring - We started seeing PH disbursements completion speed come back to normal from one of our partner. We are monitoring in the next few minutes before resolving the incident.
Nov 21, 21:32 WIB
Identified - Dear Valued Customers,

We are currently experiencing a disruption to our PH disbursement product due to a partner down time.

Impact:
- Disbursements to Philippines bank destination will be delayed
- Incident start time - 21:12 UTC +08

If possible, please refrain from transacting via this destination channel before the incident is resolved. Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Nov 21, 20:55 WIB
Disbursement and Remittance disruption to GCash
Resolved - This incident has been resolved.
Nov 21, 22:19 WIB
Identified - Dear customers,

We have detected issues in the following services:

1. Disbursement to GCash (PHP transaction)
2. Remittances to GCash (PHP transaction)

Impact:
- All disbursements and remittances with destination of GCash less than equal 50,000 will be stuck in PENDING status until the incident is resolved
- In the meantime, you may want to inform the delay to your end-users if they are expecting transfer to their GCash account at the moment.

Our disbursement partner has acknowledged this as an issue on their end and are working on the fix currently.

Sincerely,
Xendit Customer Support
Nov 21, 21:58 WIB
PH Disbursement - Card Bank destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 21, 11:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:01 WIB
Scheduled - Dear Valued Customers,

We were informed that Card Bank destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: November 18, 2022 at 08:00PM (GMT+8)
End: November 21, 2022 at 12:00PM (GMT+8)
Duration: 64 hours

Impact:
Disbursement transactions to PH_CRD may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_CRD as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 18, 14:51 WIB
Nov 20, 2022
E-Wallet DANA Charge Creation Returning 503 Error
Resolved - Dear Valued Customers,

This issues has been resolved since 10:59 PM (GMT+7) 19/11/2022.

You can continue the transactions as per usual.

If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 20, 10:26 WIB
Update - We are continuing to work on a fix for this issue.
Nov 20, 10:22 WIB
Identified - Dear Valued Customers,

We were suddenly informed for maintenance happening in DANA e-wallet channel.

Impact:
You may find the error 503 return when calling DANA to generate charges.

First triggered at: 8:25 PM (GMT+7)

Currently this still happening and we are going to inform you more after we get time-frame and maintenance duration clarity from our channel partner.

We deeply apologize for the inconvenience.
If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 19, 22:01 WIB
PH Disbursement - PNB destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:02 WIB
Scheduled - Dear Valued Customers,

We were informed that PNB destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: November 20, 2022 at 03:00AM (GMT+8)
End: November 20, 2022 at 05:00AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_PNB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_PNB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 18, 19:26 WIB
Nov 19, 2022
PH Disbursement - AUB destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 19, 23:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Asia United Bank or AUB destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: November 19, 2022 at 10:00PM (GMT+8)
End: November 20, 2022 at 12:00AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_AUB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_AUB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 18, 19:24 WIB
PH Disbursement - Land Bank of the Philippines destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 19, 11:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Land Bank of the Philippines destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: November 19, 2022 at 12:00AM (GMT+8)
End: November 19, 2022 at 12:00PM (GMT+8)
Duration: 12 hours

Impact:
Disbursement transactions to PH_LBP may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_LBP as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 18, 19:21 WIB
Permata Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:01 WIB
Scheduled - Dear Valued Customers,

We were informed that Bank Permata has scheduled system maintenance in order to improve their services with the details are as follows:

Start: Saturday, 19 November 2022 at 00.00 AM (GMT+7)
End: Saturday, 19 November 2022 at 05.00 AM (GMT+7)
Duration: 5 hours
Affected Services: Disbursement, VA

Impact:
1. Disbursements to Permata with amount 100m will be kept pending until maintenance is over.
2. End-user cannot pay into Permata VA during this maintenance
3. Customer still able to create and update Permata VA

We deeply apologize for the inconvenience.
If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 18, 19:37 WIB
BRI Direct Debit Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 01:31 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:30 WIB
Scheduled - Dear Valued Customers,

We were informed that Bank BRI has scheduled system maintenance in order to improve their services with the details are as follows:

Start: Saturday, 19 November 2022 at 00:30 AM (GMT+7)
End: Saturday, 19 November 2022 at 01:30 AM (GMT+7)
Duration: 1 hours

Impact:
BRI Direct Debit Linked Account and payment will not be available.

We would like to recommend please refrain from the use of Direct Debit API on the scheduled time.

We deeply apologize for the inconvenience.
If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 18, 19:30 WIB
Nov 18, 2022
7-Eleven Payment Code Generation Error
Resolved - Dear Valued Customers,

We would like to inform you that the service from 7-Eleven has been to resume its normal operations again since 8:16pm GMT+8.

We deeply apologize for the inconvenience. Thank you.

Regards,
Nov 18, 20:12 WIB
Update - Dear Valued Customers,

We are still waiting for the service from 7-Eleven to resume its operations. We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Nov 18, 17:06 WIB
Update - Dear Valued Customers,

We are still waiting for the service from 7-Eleven to resume its operations, meanwhile we are also identified that 7ELEVEN_CLIQQ is also impacted with this disruption.

Please refrain from transacting to this payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Nov 18, 13:42 WIB
Identified - Dear Valued Customers,

We are informed that retail outlet 7-Eleven payments are currently facing issue starting 12:20pm GMT+8

Impact:
- PH merchant cannot create 7ELEVEN payment code
- End users cannot make payment to 7-Eleven outlets

Please refrain from transacting to this payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Nov 18, 12:42 WIB
PH Disbursement and Withdrawal Delayed Processing
Resolved - Dear Valued Customers,

There were delay in processing remittances, disbursements and withdrawals to PH Banks and eWallets between 6:14 PM - 7:35 PM (GMT+7).

Impact:
- PH Regional remittances, withdrawals, and disbursements with amount of less than or equal to 50k PHP will take more than 15 minutes to be processed
- No impact on PH regional remittances, withdrawals, and disbursements with amount of more than 50k PHP

At the moment all the traffic has been processed normally without delay.

We deeply apologize for the inconvenience.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 18, 18:00 WIB
Service Disruption for Payment via GCASH
Resolved - Dear Customers,

We noticed that GCASH service has been resumed at 2022-11-18 11:31:23+08:00 and payments using GCASH ewallet is already operational again.

Thank you.

Sincerely,
Xendit Customer Support
Nov 18, 11:05 WIB
Identified - Dear Customers,

We were notified by our partner that GCASH is having technical issues and currently they are working on it. Meanwhile, please be informed that all payments with GCASH will not be able to complete until their services are back to normal again.

Sincerely,
Xendit Customer Support
Nov 18, 10:34 WIB
Investigating - Dear Customers,

We are currently investigating that the payment on GCASH is disrupted. This disruption was detected first at 2022-11-18 10:35:18+08:00.

We will keep the page updated once we identify the root cause.

Sincerely,
Xendit Customer Support
Nov 18, 10:13 WIB
PH Disbursement - EastWest Bank and EastWest Rural Bank destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 18, 00:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:00 WIB
Scheduled - Dear Valued Customers,

We were informed that EastWest Bank and EastWest Rural Bank destination channels have maintenance schedules in order to improve their services with the details are as follows:

Start: November 17, 2022 at 09:00PM (GMT+8)
End: November 18, 2022 at 01:00AM (GMT+8)
Duration: 4 hours

Start: November 18, 2022 at 10:00PM (GMT+8)
End: November 19, 2022 at 02:00AM (GMT+8)
Duration: 4 hours

Impact:
Disbursement transactions to PH_EWB and PH_EWR may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_EWB and PH_EWR as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 16, 19:41 WIB
Nov 17, 2022
PH Disbursement - Grabpay destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 17, 23:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 12:22 WIB
Scheduled - Dear Valued Customers,

We were informed that Grabpay destination channel has a maintenance schedule in order to improve their services with the details are as follows:

Start: November 17, 2022 at 09:00PM (GMT+8)
End: November 18, 2022 at 12:00AM (GMT+8)
Duration: 3 hours

Impact:
Disbursement transactions to PH_GRABPAY may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_GRABPAY as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 17, 12:19 WIB
PH Disbursement - Metrobank destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 17, 23:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Metrobank destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: November 17, 2022 at 10:00PM (GMT+8)
End: November 18, 2022 at 12:00AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_MET may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_MET as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 17, 12:21 WIB
PH Disbursement - UCPB destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 17, 13:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:00 WIB
Scheduled - Dear Valued Customers,

We were informed that UCPB destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: November 17, 2022 at 11:00AM (GMT+8)
End: November 17, 2022 at 02:00PM (GMT+8)
Duration: 3 hours

Impact:
Disbursement transactions to PH_UCPB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_UCPB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 15, 18:25 WIB
PH GCASH Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 02:01 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: November 17, 2022 at 03:00AM (UTC+8)
End: November 17, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Oct 27, 19:12 WIB
Alfamart Maintenance
Completed - The scheduled maintenance has been completed.
Nov 17, 02:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:01 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, Alfamart will have scheduled maintenance with the details below:

Day / Date: Thursday / 17 November 2022
Time: 01:00 - 02:00 AM WIB
Duration: 1 hour

Impact during this maintenance:
1. End users will not be able to pay via Alfamart.
2. Merchant still be able to create Payment code Alfamart.

Please encourage your customers to make payments before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Nov 16, 21:24 WIB
Nov 16, 2022
PH Disbursement - Robinsons Bank destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 16, 23:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Robinsons Bank destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: November 16, 2022 at 10:00PM (GMT+8)
End: November 17, 2022 at 12:00PM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_ROB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_ROB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 15, 18:23 WIB
7-Eleven Payment Code Generation Error
Resolved - The payment code generation issues has been resolved.
Nov 16, 21:08 WIB
Monitoring - Dear Customers,

We are aware of issues in 7-Eleven payment code generation. The issue was started at 9:21pm GMT+8 and has been recovered at 9:41pm GMT+8. The impact was any new payments codes cannot be generated for this product.

Our partner already resolved the issue, and we are currently monitoring the impacted requests for this.

Warm regards.
Nov 16, 21:00 WIB
Nov 15, 2022
Delay for Money-out Transactions to Gcash and Land Bank of Philippines
Resolved - Dear customers,

All money-out transactions going to Gcash and LBP destinations have been processed successfully.
We apologize for the inconvenience caused and we thank you for your patience.
Nov 15, 14:56 WIB
Monitoring - Dear customers,

Transactions to Land Bank of Philippines (LBP) are working as usual again.
Transactions made during the incident are being processed automatically.

We will share more information when we have one
Nov 15, 13:18 WIB
Update - Dear customers,

Transactions to Land Bank of Philippines (LBP) are working as usual again.
Transactions made during the incident have been processed automatically.

We are continuing to work with our bank partner for issue to Gcash destinations
Nov 15, 12:12 WIB
Investigating - Dear customers,

We are detecting an issue where disbursements, remittance, and withdrawals to Philippines channels, specifically Gcash and Land Bank of Philippines (LBP) with amount less than or equal to PHP 50,000 will be delayed and kept in status PENDING, until issue is resolved.

We are working with our bank partner to resolve the issue.
We will share more detail when we have one
Nov 15, 11:36 WIB
PH Disbursement - Paymaya destination channel temporarily unavailable
Completed - The scheduled maintenance has been completed.
Nov 15, 04:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:01 WIB
Scheduled - Dear Valued Customers,

We were informed that Paymaya destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: November 15, 2022 at 02:00AM (GMT+8)
End: November 15, 2022 at 04:00AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_PAYMAYA may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_PAYMAYA as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Nov 10, 08:40 WIB
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