Xendit Status

Identified - Dear Valued Customers,

We have detected issues with VIETTELPAY EWALLET payments in Vietnam due to a disruption on our partner's end.

Impact:
- Merchants cannot create Payment Request or Payment Link with VIETTELPAY as payment method
- Users cannot use VIETTELPAY to pay

VIETTELPAY is undergoing maintenance and is estimated to be completed by 2 weeks.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 04, 2024 - 14:56 WIB

API Operational

Cards Operational

Customers Endpoints Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

PayLater Operational

Payment APIs Operational

Payment Links Operational

Payouts Operational

QR Codes Operational

Subscriptions Operational

Virtual Account Operational

xenPlatform Accounts Operational

xenPlatform Transfers Operational

Callback Operational

BI SNAP Virtual Accounts Operational

Cards Refund Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

Payment Links Operational

Payouts Operational

PayLater Operational

QR Codes Operational

Virtual Account Operational

xenPlatform Operational

Credit/Debit Cards Operational

Credit Card - BCA Operational

Dashboard Operational

Dashboard Withdrawals Operational

Onboarding Operational

Autowithdrawal Operational

Batch Disbursements Operational

Payment Links Operational

Third Party Integrations (e.g. Shopify, WooCommerce etc.) Operational

Third Party Data Connection Operational

xenShield / Fraud Detection System Operational

Docs (docs.xendit.co) Operational

Remittance Payouts Operational

Indonesia - Payments Operational

Direct Debit - BNI Operational

Direct Debit - BRI Operational

Direct Debit - Mandiri Operational

E-Wallets - Astrapay Operational

E-Wallets - Dana Operational

E-Wallets - Jenius Pay Operational

E-Wallets - LinkAja Operational

E-Wallets - NexCash Operational

E-Wallets - OVO Operational

E-Wallets - ShopeePay Operational

Over-The-Counter Payments - Alfamart Operational

Over-The-Counter Payments - Indomaret Operational

PayLater - Akulaku Operational

PayLater - Atome Operational

PayLater - Indodana Operational

PayLater - Kredivo Operational

PayLater - Uangme Operational

QR Payments - DANA Operational

QR Payments - LinkAja Operational

Virtual Account - BCA Operational

Virtual Account - BJB Operational

Virtual Account - BNC Operational

Virtual Account - BNI Operational

Virtual Account - BRI Operational

Virtual Account - BSI Operational

Virtual Account - BSS Operational

Virtual Account - BSS BI-FAST Operational

Virtual Account - CIMB Operational

Virtual Account - DBS Operational

Virtual Account - Mandiri Operational

Virtual Account - Permata Operational

Indonesia - Payouts Operational

Disbursement - BCA Operational

Disbursement - BRI Operational

Disbursement - BNI Operational

Disbursement - BSI Operational

Disbursement - Mandiri Operational

Disbursement - Permata Operational

Disbursement - Other Indonesia banks and E-Wallets Operational

Batch Payout Operational

Malaysia - Payments Operational

Direct Debit - UOB Operational

Direct Debit - Standard Chartered Operational

Direct Debit - RHB Operational

Direct Debit - Public Bank Operational

Direct Debit - OCBC Operational

Direct Debit - MAYBANK2U Operational

Direct Debit - MAYBANK2E Operational

Direct Debit - KFH Operational

Direct Debit - HSBC Operational

Direct Debit - Hong Leong Bank Operational

Direct Debit - CIMB Operational

Direct Debit - BSN Operational

Direct Debit - Bank Rakyat Operational

Direct Debit - Bank of China Operational

Direct Debit - Mualamat Operational

Direct Debit - Bank Islam Operational

Direct Debit - Ambank Operational

Direct Debit - Alliance Operational

Direct Debit - Agro Operational

Direct Debit - Affin Bank Operational

E-Wallets - Touch n Go Operational

E-Wallets - ShopeePay Operational

E-Wallets - Grabpay Operational

Credit Card Operational

Malaysia - Payouts Operational

Disbursement - UOB Operational

Philippines - Payments Operational

Direct Debit - Chinabank Online Banking Operational

Direct Debit - BDO Operational

Direct Debit - BDO Online Banking Operational

Direct Debit - BOC Online Banking Operational

Direct Debit - BPI Operational

Direct Debit - BPI Online Banking Operational

Direct Debit - Chinabank Operational

Direct Debit - Instapay Online Banking Operational

Direct Debit - Landbank Online Banking Operational

Direct Debit - Maybank Online Banking Operational

Direct Debit - Metrobank Online Banking Operational

Direct Debit - Pesonet Online Banking Operational

Direct Debit - PSBank Online Banking Operational

Direct Debit - PNB Online Banking Operational

Direct Debit - RCBC Operational

Direct Debit - RCBC Online Banking Operational

Direct Debit - Robinsons Bank Online Banking Operational

Direct Debit - Security Bank Online Banking Operational

Direct Debit - Unionbank Operational

Direct Debit - Unionbank Online Banking Operational

E-Wallets - GCash Operational

E-Wallets - Grabpay Operational

E-Wallets - Paymaya Operational

E-Wallets - ShopeePay Operational

PayLater - Cashalo Operational

PayLater - BillEase Operational

Over-The-Counter Payments - 7-Eleven Operational

Over-The-Counter Payments - 7-Eleven via Cliqq Operational

Over-The-Counter Payments - Cebuana Operational

Over-The-Counter Payments - CVM Operational

Over-The-Counter Payments - ECPay Operational

Over-The-Counter Payments - ECPay Loans Operational

Over-The-Counter Payments - ECPay School Operational

Over-The-Counter Payments - LBC Operational

Over-The-Counter Payments - Mlhuillier Operational

Over-The-Counter Payments - Palawan Operational

Over-The-Counter Payments - Perahub Operational

Over-The-Counter Payments - USSC Operational

Virtual Account - BANK_TRANSFER Operational

QR Payments - QRPH Operational

Philippines - Payouts Operational

Disbursement - BDO Operational

Disbursement - BPI Operational

Disbursement - GCASH Operational

Disbursement - Paymaya Operational

Disbursement - Other Philippines banks and E-Wallets Operational

Batch Payout Operational

Thailand - Payments Operational

Direct Debit - Kasikornbank Operational

Direct Debit - Bank of Bangkok Limited Operational

Direct Debit - Bank of Ayudhya Operational

Direct Debit - Krungthai Bank Operational

Direct Debit - Siam Commercial Bank Operational

E-Wallets - TrueMoney Operational

E-Wallets - Line Pay Operational

E-Wallets - WeChat Pay Operational

E-Wallets - ShopeePay Operational

QR Payments - Promptpay Operational

Thailand - Payouts Operational

TH All Destinations Operational

Vietnam - Payments Under Maintenance

E-Wallets - Appota Operational

E-Wallets - ShopeePay Operational

E-Wallets - ViettelPay Under Maintenance

E-Wallets - VNPT Wallet Operational

E-Wallets - ZaloPay Operational

Virtual Account - MSB Operational

Virtual Account - PVcom Bank Operational

Virtual Account - Vietcapital Operational

Virtual Account - VPBank Operational

Virtual Account - Woori Operational

Notifications Operational

WhatsApp Operational

SMS Operational

Email Operational

Viber Operational

Test Mode Operational

Cards Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for PH_BOM Disbursement Oct 11, 2024 20:55 - Oct 12, 2024 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 October 2024 21:55 UTC+08
End Time: 12 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_BOM (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 10, 2024 - 16:15 WIB

Scheduled Maintenance for BPI Direct Debit Oct 11, 2024 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Oct 11 2024 13:55:00 GMT+0000
End Date: Fri Oct 11 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Oct 06, 2024 - 07:03 WIB

Scheduled Maintenance for PH_CRDSB Disbursement Oct 11, 2024 21:45-23:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 October 2024 22:45 UTC+08
End Time: 12 October 2024 00:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 10, 2024 - 18:12 WIB

Scheduled Maintenance for PH_CRD Disbursement Oct 11, 2024 21:55 - Oct 12, 2024 00:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 October 2024 22:55 UTC+08
End Time: 12 October 2024 01:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 10, 2024 - 16:15 WIB

Scheduled Maintenance for PH_BPIDB Disbursement Oct 11, 2024 22:55 - Oct 12, 2024 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 October 2024 23:55 UTC+08
End Time: 12 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 10, 2024 - 08:30 WIB

Scheduled Maintenance for PH_SBA Disbursement Oct 11, 2024 22:55 - Oct 12, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 October 2024 23:55 UTC+08
End Time: 12 October 2024 02:05 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 09, 2024 - 17:13 WIB

Scheduled Maintenance for BPI Direct Debit Oct 11, 2024 22:55 - Oct 12, 2024 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Oct 11 2024 15:55:00 GMT+0000
End Date: Fri Oct 11 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Oct 06, 2024 - 07:03 WIB

Scheduled Maintenance for PH_UCBSB Disbursement Oct 12, 2024 09:25-17:35 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 October 2024 10:25 UTC+08
End Time: 12 October 2024 18:35 UTC+08

Impact:
- All transactions to PH_UCBSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 11, 2024 - 08:30 WIB

Scheduled Maintenance for PH_CRD Disbursement Oct 12, 2024 09:55 - Oct 13, 2024 16:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 October 2024 10:55 UTC+08
End Time: 13 October 2024 17:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 07, 2024 - 16:07 WIB

Scheduled Maintenance for PH_PNB Disbursement Oct 12, 2024 18:55 - Oct 13, 2024 04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 October 2024 19:55 UTC+08
End Time: 13 October 2024 05:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 10, 2024 - 16:15 WIB

Scheduled Maintenance for PH_GCASH Disbursement Oct 13, 2024 00:55-03:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 October 2024 01:55 UTC+08
End Time: 13 October 2024 04:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 07, 2024 - 16:07 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter Oct 13, 2024 01:00-03:00 WIB

Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Sun Oct 13 2024 02:00:00 GMT+0800
End Date: Sun Oct 13 2024 04:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Posted on Oct 09, 2024 - 14:00 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter Oct 13, 2024 01:00-03:00 WIB

Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Sun Oct 13 2024 02:00:00 GMT+0800
End Date: Sun Oct 13 2024 04:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Posted on Oct 09, 2024 - 14:00 WIB

Scheduled Maintenance for PH_GCASH Disbursement Oct 13, 2024 23:55 - Oct 14, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 October 2024 00:55 UTC+08
End Time: 14 October 2024 02:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 10, 2024 - 16:15 WIB

Scheduled Maintenance for PH_RCBC Disbursement Oct 14, 2024 21:55-23:04 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 October 2024 22:55 UTC+08
End Time: 15 October 2024 00:04 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 10, 2024 - 16:15 WIB

ShopeePay MY System Maintenance Oct 16, 2024 23:00-23:30 WIB

Dear Customer,

In order to improve the system reliability, our partner ShopeePay will conduct system upgrade at the following time:

Date: 17 October 2024
Time: 00:00 - 00:30 (GMT+8)
Duration: 30 mins

At maintenance time, here are the impacts:

- eWallet ShopeePay payment will be unavailable
- eWallet ShopeePay REFUND will be unavailable
- Onboarding API ShopeePay will be unavailable

We are improving system altogether to improve service for you & we apologize for this inconvenience.

For further information, you may contact us in email help@xendit.co

Best regards,
Xendit Customer Success
Posted on Oct 10, 2024 - 13:31 WIB

Scheduled Maintenance for PH_RCBC Disbursement Oct 19, 2024 02:55-04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 October 2024 03:55 UTC+08
End Time: 19 October 2024 05:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 07, 2024 - 16:07 WIB

Scheduled Maintenance for PH_BOC Disbursement Oct 19, 2024 04:55-10:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 October 2024 05:55 UTC+08
End Time: 19 October 2024 11:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 03, 2024 - 16:05 WIB

Scheduled Maintenance for PH_AUB Disbursement Oct 19, 2024 20:55 - Oct 20, 2024 05:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 October 2024 21:55 UTC+08
End Time: 20 October 2024 06:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 09, 2024 - 16:08 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Oct 19, 2024 21:00 - Oct 20, 2024 05:00 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Oct 19 2024 22:00:00 GMT+0800
End Date: Sun Oct 20 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Oct 10, 2024 - 00:15 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account Oct 19, 2024 21:00 - Oct 20, 2024 05:00 WIB

Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sat Oct 19 2024 22:00:00 GMT+0800
End Date: Sun Oct 20 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Oct 10, 2024 - 00:15 WIB

Scheduled Maintenance for PH_DBP Disbursement Oct 20, 2024 02:55-13:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 October 2024 03:55 UTC+08
End Time: 20 October 2024 14:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 08, 2024 - 17:38 WIB

Scheduled Maintenance for PH_RCBC Disbursement Oct 20, 2024 02:55-03:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 October 2024 03:55 UTC+08
End Time: 20 October 2024 04:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 07, 2024 - 16:07 WIB

Scheduled Maintenance for PH_RCBC Disbursement Oct 20, 2024 02:55-04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 October 2024 03:55 UTC+08
End Time: 20 October 2024 05:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 07, 2024 - 16:54 WIB

ShopeePay MY System Maintenance Oct 23, 2024 23:00-23:30 WIB

Dear Customer,

In order to improve the system reliability, our partner ShopeePay will conduct system upgrade at the following time:

Date: 24 October 2024
Time: 00:00 - 00:30 (GMT+8)
Duration: 30 mins

At maintenance time, here are the impacts:

- eWallet ShopeePay payment will be unavailable
- eWallet ShopeePay REFUND will be unavailable
- Onboarding API ShopeePay will be unavailable

We are improving system altogether to improve service for you & we apologize for this inconvenience.

For further information, you may contact us in email help@xendit.co

Best regards,
Xendit Customer Success
Posted on Oct 10, 2024 - 13:34 WIB

Scheduled Maintenance for PH_BOC Disbursement Oct 26, 2024 04:55-10:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 26 October 2024 05:55 UTC+08
End Time: 26 October 2024 11:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Oct 03, 2024 - 16:05 WIB

Past Incidents

Oct 11, 2024

Scheduled Maintenance for PH_ABP Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 10:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 08:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 October 2024 09:55 UTC+08
End Time: 11 October 2024 11:05 UTC+08

Impact:
- All transactions to PH_ABP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 16:08 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 11, 06:05 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 11, 06:03 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Oct 11, 05:00 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Oct 11, 04:10 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
Oct 10, 23:00 WIB

Scheduled Maintenance for PH_CBC Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 04:25 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 03:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 October 2024 04:55 UTC+08
End Time: 11 October 2024 05:25 UTC+08

Impact:
- All transactions to PH_CBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 18:02 WIB

Scheduled Maintenance for PH_CBS Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 04:25 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 03:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 October 2024 04:55 UTC+08
End Time: 11 October 2024 05:25 UTC+08

Impact:
- All transactions to PH_CBS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 18:02 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 11, 03:01 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 11, 00:33 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 11, 02:50 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 11, 02:30 WIB

Scheduled Maintenance for PH_EWB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 02:08 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:57 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 October 2024 23:55 UTC+08
End Time: 11 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 19:11 WIB

Scheduled Maintenance for PH_SCB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 02:08 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:57 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 October 2024 23:55 UTC+08
End Time: 11 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_SCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 19:11 WIB

Scheduled Maintenance for PH_PAR Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 02:08 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:59 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 October 2024 23:55 UTC+08
End Time: 11 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_PAR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 19:11 WIB

Scheduled Maintenance for PH_OWN Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 02:08 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 October 2024 23:55 UTC+08
End Time: 11 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_OWN (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 19:11 WIB

Scheduled Maintenance for PH_NLK Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 02:07 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:58 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 October 2024 23:55 UTC+08
End Time: 11 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_NLK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 19:11 WIB

Scheduled Maintenance for PH_PAS Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 02:07 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:58 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 October 2024 23:55 UTC+08
End Time: 11 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_PAS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 16:08 WIB

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 02:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:59 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 October 2024 23:55 UTC+08
End Time: 11 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 19:11 WIB

Scheduled Maintenance for PH_BPIDB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 02:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 October 2024 23:55 UTC+08
End Time: 11 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 10, 08:33 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Oct 11, 02:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 October 2024 23:55 UTC+08
End Time: 11 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 16:08 WIB

Scheduled Maintenance for PH_PBC Disbursement