Xendit Status

Mar 7, 2021

No incidents reported today.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

Resolved - We identified and resolved the intermittent issue from our partner's end. Disbursements to Mandiri and Mandiri SYR are now operational.
Mar 5, 17:31 WIB

Investigating - Dear Customers,

We identified an issue with disbursements to Mandiri and Mandiri SYR bank accounts. We are currently investigating the issue.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Mar 5, 16:30 WIB

BRI VA Maintenance

Completed - The scheduled maintenance has been completed.
Mar 5, 02:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 23:02 WIB

Update - We will be undergoing scheduled maintenance during this time.
Mar 3, 19:40 WIB

Scheduled - Dear Customers,

BRI informed us of a scheduled maintenance to improve their service, with details:

Schedule:
Date : Thursday-Friday, 4th-5th March 2021
Time : 23.00 AM - 02.00 AM Indonesia Time (GMT+7)
Duration : 3 hours

During the maintenance process, the impact would be as the following:
- End-customer may not able to make payment to BRI VA
- Merchant can still create and update BRI VA

We apologize for the inconvenience. If you need further assistance, please contact help@xendit.co. Thank you for your cooperation.

Regards,
Xendit Customer Support
Mar 3, 19:24 WIB

Mar 4, 2021

BCA VA Disruption

Resolved - This incident has been resolved. We are continuously seeing virtual account creation and updates for BCA are successful.
Mar 4, 11:49 WIB

Monitoring - A fix has been made and we are starting to see virtual account creation for BCA is successful. We will continue to monitor to ensure the product continues to work as expected.
Mar 4, 10:54 WIB

Investigating - Dear Customers,

We identified an issue with the creation and update of virtual accounts for BCA. No impact on making payment via virtual accounts for BCA. We are currently working to resolve this incident.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Mar 4, 09:53 WIB

Alfamart Maintenance

Completed - The scheduled maintenance has been completed.
Mar 4, 07:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 05:00 WIB

Scheduled - Dear Customers,

Our partner has informed us that they will have a scheduled maintenance to improve their service system.

Date: Thursday, 4th March 2021
Time: 05:00 a.m. to 07:00 a.m. WIB
Duration: 2 hours

During this maintenance:
1. Users will not be able to make Alfamart payments
2. Merchant can still create and update Alfamart payment code

We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues. If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Mar 2, 13:01 WIB

OVO Maintenance

Completed - The scheduled maintenance has been completed.
Mar 4, 03:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 01:01 WIB

Scheduled - Dear Customers,

OVO informed us of a scheduled maintenance to improve their service, with details:

Date: 4th March 2021
Time: From 1:00 AM to 03:00 AM WIB
Duration: 2 hours

During the maintenance, there might be downtime expected transactions from and to OVO will be degraded.

We apologize for the inconvenience. If you need further assistance, please contact help@xendit.co.

Thank you for your cooperation.

Regards,
Xendit Customer Support
Mar 2, 13:04 WIB

BCA VA Aggregator Maintenance

Completed - The scheduled maintenance has been completed.
Mar 4, 02:25 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 02:15 WIB

Scheduled - Dear Customers,

Our partner has informed us of a scheduled maintenance to BCA Virtual Account Aggregator system in order to improve the service level

Date : Thursday, 4th March 2021
Time : 02:15 a.m to 02:25 a.m Indonesian Time
Estimate downtime : (10 minutes)

During the maintenance, BCA Virtual Accounts Aggregator transactions cannot be done. We apologize for the inconvenience. If you need further assistance, please contact help@xendit.co.

Thank you for your cooperation.

Regards,
Xendit Customer Support
Mar 2, 19:18 WIB

Linkaja Maintenance

Completed - The scheduled maintenance has been completed.
Mar 4, 00:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 00:01 WIB

Scheduled - Dear Customers,

Linkaja informed us of a scheduled maintenance to improve their service, with details:

Schedule:
Date : Thursday, 4th of March 2021
Time : 00.00 AM - 00.30 AM Indonesia Time
Duration : 30 Minutes

During the maintenance process, the impact would be as the following:
- LinkAja app will not be available

We apologize for the inconvenience. If you need further assistance, please contact help@xendit.co. Thank you for your cooperation.

Regards,
Xendit Customer Support
Mar 3, 18:56 WIB

Mar 3, 2021

OVO Maintenance

Completed - The scheduled maintenance has been completed.
Mar 3, 02:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 01:00 WIB

Scheduled - Dear Customers,

OVO informed us of a scheduled maintenance to improve their service, with details:

Date: 3rd March 2021
Time: From 1:00 AM to 02:00 AM WIB
Duration: 1 hours

During the maintenance, there might be downtime expected transactions from and to OVO will be degraded.

We apologize for the inconvenience. If you need further assistance, please contact help@xendit.co.

Thank you for your cooperation.

Regards,
Xendit Customer Support
Mar 3, 01:00 WIB

Mar 2, 2021

Delayed Create Payment for eWallets

Resolved - Dear Customers,

We identified there was a delay to Create Payment for eWallets between 12:04 - 1:26 AM WIB. The issue has now been resolved.
We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Mar 2, 00:30 WIB

Mar 1, 2021

No incidents reported.

Feb 28, 2021

BCA VA Maintenance

Completed - The scheduled maintenance has been completed.
Feb 28, 03:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 00:00 WIB

Scheduled - Dear Customers,

Our partner has informed us that they will perform an urgent maintenance to improve their service systems.

Date: 28th February 2021
Time: 00:00 a.m. - 03:00 a.m. WIB
Duration: 3 hours

During this maintenance:
1. Customer may not be able to create and update BCA Switcher VA
2. Any BCA Switcher VA payment cannot be done

If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Feb 25, 10:27 WIB

Feb 27, 2021

Disbursement Disruption to OVO

Resolved - This incident has been resolved. We are seeing that disbursements to OVO are completing successfully now.
Feb 27, 21:13 WIB

Update - We are continuing to work on a fix for this issue.
Feb 27, 20:34 WIB

Identified - Dear Customers,

We have identified an issue when disbursing funds to OVO. Our channel partner has acknowledged the issue and we are working closely together with them to solve the issue.

Impact:
- Disbursements to OVO are delayed
Feb 27, 19:23 WIB

Permata Payments Disruption

Resolved - Permata Virtual Accounts may now receive payments successfully. Disbursements to Permata are also back to normal. The pending disbursement transactions that were affected by this issue earlier should be updated to their final statuses by end of Monday, 1 March 2021.
Feb 27, 09:33 WIB

Investigating - We are continuing to investigate this issue. We are working closely with the channel partner to rectify the issue.
Feb 26, 18:02 WIB

Update - We are currently seeing increased number of failure for Permata VA payments & Disbursements to Permata is also affected.
Currently, we are working closely with the channel partner to rectify the issue.
Feb 26, 16:29 WIB

Monitoring - The issue has been resolved by our partner for disbursements to Permata. We are still monitoring for payments to Permata VA
Feb 26, 15:12 WIB

Update - We're also seeing impacts to Permata Virtual Accounts. Accepting payments via Permata VA will fail intermittently.
Feb 26, 13:25 WIB

Investigating - Dear customers,

We have currently identified problems with sending disbursements to Permata destination accounts. We're working with our channel partners to resolve this issue.
Feb 26, 13:09 WIB

Disbursement Maintenance

Completed - The scheduled maintenance has been completed.
Feb 27, 03:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 00:00 WIB

Scheduled - Dear Customers,

Please be advised that our partner will perform a maintenance to improve system services.

Date: 27th February 2021
Time: 00:00 a.m. - 03:00 a.m. WIB
Duration: 3 hours

During this maintenance:
1. Disbursement to Bank Mandiri with amount 100M will be hold in pending

We would like to recommend please refrain from requesting Bank Mandiri disbursement during the maintenance process.

Sincerely,
Xendit Customer Support
Feb 26, 19:41 WIB

Feb 26, 2021

Disbursement Disruption

Resolved - This incident has been resolved. The pending transactions that were affected by this issue earlier should be updated to their final statuses by end of Monday, 1 March 2021.
Feb 26, 20:25 WIB

Monitoring - We're starting to see the transactions being processed again. We will continue to monitor and working closely with the channel partner to ensure that services are back to normal.
Feb 26, 20:14 WIB

Investigating - Dear Customers,

We have detected an issue with disbursements.

Not affected:
Disbursements to BNI, BRI, Mandiri are not affected.
Disbursements to BCA with amounts more than IDR 100 million are not affected.

Impact:
Disbursements to all other destinations will be kept in pending in our system until we see that they have recovered.
We recommend suspending your disbursements to banks other than the above until the systems are back to normal.
Feb 26, 19:59 WIB

[Mandiri Virtual Accounts] Payment disruption

Resolved - Dear Customers,

From 6:39 PM-7:01 PM WIB, there was a disruption in our connection to Mandiri Virtual Accounts.
This prevented users from making payments to Mandiri Virtual Accounts intermittently.
The issue was resolved by 7:01 PM WIB, and no action is required.
Feb 26, 19:00 WIB

BRI Disbursements Delayed

Resolved - Disbursements to BRI and BRI Syariah are back to normal. The pending transactions that were affected by this issue earlier should be updated to their final statuses within 1 hour.
Feb 26, 18:53 WIB

Investigating - Dear customers,

We are currently seeing delays to BRI and BRI Syariah destination accounts. For any amounts IDR less than 10K or more than 100M, disbursements to BRI and BRI Syariah will be pending. We're working with our channel partners to resolve this.
Feb 26, 18:10 WIB

Permata Payments Failing

Resolved - This incident has been resolved.
Feb 26, 12:36 WIB

Update - Permata Virtual Accounts may now receive payments successfully.

But disbursement to Permata destination account will still likely fail or be delayed.
Feb 26, 11:38 WIB

Update - We're still seeing intermittent errors for Permata Virtual accounts & Disbursements to Permata. We will keep monitoring the situation & liaise with our channel partner.
Feb 26, 11:13 WIB

Monitoring - We're starting to see virtual accounts and disbursements able to be processed again. We will monitor to ensure that services are back to normal.
Feb 26, 11:10 WIB

Update - We're also seeing impacts to Permata Virtual Accounts. Accepting payments via Permata VA will fail intermittently.
Feb 26, 10:44 WIB

Investigating - Dear customers,

We have currently identified problems with sending disbursements to Permata destination accounts. We're working with our channel partners to resolve this issue.
Feb 26, 10:31 WIB

Disbursement Disruption

Resolved - This incident has been resolved.
Feb 26, 10:28 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 10:24 WIB

Identified - The issue has been identified and a fix is being implemented.
Feb 26, 10:05 WIB

Investigating - Dear customers,
We have detected an issue with disbursements.

Impact:
- Disbursements to Banks other than BNI BRI and Mandiri with amount more than 25million IDR will be delayed or failed

Our team is investigating the issue.
Feb 26, 09:52 WIB

Feb 25, 2021

BRI Disbursements delayed

Resolved - Disbursements to BRI and BRI Syariah are back to normal. The pending transactions that were affected by this issue earlier should be updated to their final statuses in the next 2-3 hours.
Feb 25, 19:13 WIB

Monitoring - We see that disbursements to BRI and BRI Syariah accounts are operating normally now. We will continue to monitor this.
Feb 25, 18:55 WIB

Investigating - We're currently detecting issues with disbursements to BRI & BRI Syariah destination accounts.
1. For new transfers to BRI and BRI_SYR of amounts from 10k up to 100M, these disbursements will happen successfully
2. For any amounts 100M, disbursements to BRI and BRI_SYR will be pending
We're currently working with our channel partner to resolve this.
Feb 25, 18:31 WIB

BRI Disbursements Delayed

Resolved - Our channel partner has informed that this issue is resolved. Disbursements to BRI and BRI Syariah are back to normal. The pending transactions that were affected by this issue earlier should be updated to their final statuses in the next 2-3 hours.
Feb 25, 18:20 WIB

Monitoring - Disbursements to BRI & BRI_SYR are beginning to be successful again
Feb 25, 17:52 WIB

Identified - Our channel partners have identified the issue. Please be advised

1. For new transfers to BRI and BRI_SYR of amounts from 10k up to 100M, these disbursements will happen successfully
2. For any amounts 100M, disbursements to BRI and BRI_SYR will be pending
Feb 25, 17:32 WIB

Investigating - Dear customers,

We're currently detecting issues with disbursements to BRI & BRI Syariah destination accounts. We're currently working with our channel partner to resolve this
Feb 25, 17:22 WIB

Alfamart Maintenance

Completed - The scheduled maintenance has been completed.
Feb 25, 16:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 14:00 WIB

Scheduled - Dear Customers,

Alfamart has informed us that they will have a scheduled maintenance to ensure a better payment experience.

Date: 25th February 2021
Time: 14:00 p.m. - 16:00 p.m. WIB
Duration: 2 hours

During this maintenance:
1. Users will not be able to make Alfamart payments
2. Merchant can still create and update Alfamart payment code

We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues. If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Feb 23, 17:37 WIB

Permata Payments Failing

Resolved - We have seen that disbursements to Permata & virtual account payments are able to paid again
Feb 25, 15:03 WIB

Monitoring - We're starting to see virtual accounts and disbursements able to be processed again. We will monitor to ensure the fix has worked fully
Feb 25, 14:58 WIB

Identified - Our channel partner has acknowledged the issue on their end and are beginning to implement a solution
Feb 25, 14:40 WIB

Update - We're also seeing impacts to Permata Virtual Accounts
Feb 25, 14:26 WIB

Investigating - Dear customers,

We have currently identified problems with sending disbursements to Permata destination accounts. We're working with our channel partners to resolve this issue.
Feb 25, 14:03 WIB

Disbursements Delayed

Resolved - We've observed that our channel partner is working as expected and disbursements to banks other than BNI, BRI, MANDIRI which were created before 9:50AM WIB are already processed
Feb 25, 10:22 WIB

Monitoring - We're seeing that the health of our channel partner is improving and disbursements are starting to be processed successfully again
Feb 25, 10:14 WIB

Investigating - Dear customers,

We're currently detecting issues with our channel partners which are causing disbursements to banks other than BNI, BRI, MANDIRI which were created before 9:50AM WIB will be pending
Feb 25, 10:00 WIB

Feb 24, 2021

BRI Disbursements Delayed

Resolved - We are seeing no more impact to BRI & BRI Syariah destination accounts
Feb 24, 17:18 WIB

Monitoring - We're observing that the performance is going back to normal. We will monitor until we are confident the fix has worked
Feb 24, 17:13 WIB

Investigating - Dear customers,

We are currently seeing delays to BRI & BRI Syariah destination accounts. We're working with our channel partners to resolve this.
Feb 24, 17:12 WIB

Disbursement disruption

Resolved - This incident has been resolved.
Feb 24, 16:57 WIB

Monitoring - Create Disbursement API requests are operating normally again.

There may still be 500 errors for GET Disbursement requests. Our team is continuing to work on the issue.
Feb 24, 16:48 WIB

Identified - The issue has been identified and a fix is being implemented.
Feb 24, 16:37 WIB

Investigating - Dear customers,
We have detected an intermittent issue with disbursements API.

Impact:
- Disbursement API requests may take longer to receive a response. You may also see intermittent 500 errors.
- If you encounter a 500 error, please try using our GET Disbursements endpoint to confirm whether the request was received. If you cannot find the disbursement, you may retry the original request.

Our team is investigating the issue.
Feb 24, 16:28 WIB

Feb 23, 2021

OVO Down

Resolved - OVO payments are back to normal.
1. Disbursements to OVO can be sent out again. Previously queued disbursements will be processed shortly.
2. End-customers should be able to make OVO payments successfully again.
Feb 23, 13:30 WIB

Update - OVO has confirmed that they are now recovering
Feb 23, 13:21 WIB

Monitoring - We're seeing some OVO payments being sent to our systems. We will continue to monitor and work with OVO to resolve this
Feb 23, 13:10 WIB

Investigating - Dear customers,

OVO has informed us that their services are down. Customers should expect the following impact:

1. Disbursements to OVO will be held while their services are down
2. End customers cannot pay through OVO
Feb 23, 12:44 WIB

Dana Callbacks Delayed

Resolved - We have received confirmation from Dana that callbacks are no longer delayed and we've confirmed that on our end as well. If you are experiencing any delayed Dana callbacks, please escalate to CS and we will be able to help you identify and resolve any remaining issues
Feb 23, 10:32 WIB

Identified - Starting from 6AM WIB, we have started to receive delayed callbacks from Dana for payments made last night
Feb 23, 10:20 WIB

Investigating - Dear customers,

We've been informed by our channel partner that Dana callbacks are currently delayed. We will update you with progress once we learn about it.
Feb 23, 09:48 WIB

Alfamart Maintenance

Completed - The scheduled maintenance has been completed.
Feb 23, 07:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 05:00 WIB

Scheduled - Dear Customers,

Alfamart has informed us that they will have a scheduled maintenance to improve and provide better services.

Date: 23rd February 2021
Time: 05:00 a.m. - 07:00 a.m. WIB
Duration: 2 hours

During this maintenance:
1. Users will not be able to make Alfamart payments
2. Merchant can still create and update Alfamart payment code

We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues. If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Feb 22, 12:29 WIB

Feb 22, 2021

Disbursements Delayed

Resolved - This incident has been resolved. Our disbursement services have been operating at normal speeds since 8:30PM WIB.
Feb 22, 23:06 WIB

Monitoring - We have reduced the load to our database serving disbursements traffic and we're seeing improvements in the disbursement processing speed
Feb 22, 19:11 WIB

Investigating - Dear customers,

We are currently detecting delayed disbursements, our team has identified a few areas that may be causing this and we're working to increase disbursements processing speed. In the meantime, your customers may experience delays in receiving disbursements
Feb 22, 16:54 WIB

Feb 21, 2021

Dana Callbacks Delayed

Resolved - We have seen that the fix made by the partner has stopped the intermittent issues. If there are any Dana payments which you suspect have not had their callbacks sent, please escalate that transaction to our CS team and we will work with you to determine whether that payment was made.
Feb 21, 11:49 WIB

Monitoring - Our partner has made a fix and we're monitoring to see that it's resolved this issue
Feb 21, 11:34 WIB

Update - We are also detecting delayed callbacks for invoices being paid with Dana
Feb 21, 11:18 WIB

Investigating - Dear customers,

We are currently detecting delayed callbacks for Dana payments. We have escalated this to our channel partner and will monitor any fixes with them.
Feb 21, 11:05 WIB