In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 21:00 WIB
Scheduled - Dear Valued Customers,
We were informed that Chinabank destination channel has a scheduled maintenance in order to improve their services with the details as follows:
Start: August 18, 2022 at 10:00PM (GMT+8) End: August 19, 2022 at 01:00AM (GMT+8) Duration: 3 hours
Impact: Disbursement transactions to PH_CBS may fail or get stuck in pending/disbursing During this maintenance, any disbursement transaction to PH_CBS as destination channel will not be processed.
Please refrain from transacting to this destination channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
API
Under Maintenance
Cards
Operational
eWallets
Operational
Cardless Credit
Operational
Virtual Accounts
Operational
Retail Outlet
Operational
Recurring Payments
Operational
Payouts
Operational
xenDisburse
Under Maintenance
xenPlatform Accounts
Operational
Direct Debit
Operational
Invoice
?
Operational
PayLater
Operational
QR Codes
Operational
xenPlatform Transfers
Operational
Customers endpoint
Operational
Callback
Operational
Cards Refund
Operational
eWallets
Operational
Virtual Accounts
Operational
Retail Outlets
Operational
Invoices
Operational
Disbursements
Operational
xenPlatform
Operational
Direct Debit
Operational
PayLater
Operational
QR Codes
Operational
Dashboard
Operational
Dashboard
Operational
Dashboard Withdrawals
Operational
Onboarding
?
Operational
Autowithdrawal
Operational
Credit/Debit Cards
?
Operational
xenInvoice
Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.)
?
Operational
Online store
?
Operational
xenShield / Fraud Detection System
?
Operational
Direct Debit Bank Partners
Operational
BRI (Indonesia)
Operational
BCA KlikPay (Indonesia)
Operational
BCA OneKlik (Indonesia)
Operational
BPI (Philippines)
Operational
Unionbank (Philippines)
Operational
eWallets Partners
Operational
90 days ago
98.36
% uptime
Today
OVO
Operational
Dana
Operational
LinkAja
Operational
Shopeepay (Indonesia)
Operational
Gcash
Operational
Paymaya
Operational
Grabpay
Operational
Shopeepay (Philippines)
Operational
90 days ago
98.36
% uptime
Today
PayLater / Cardless Credit Partners
Operational
90 days ago
100.0
% uptime
Today
BillEase (Philippines)
Operational
Kredivo
Operational
Akulaku
Operational
Uangme (Indonesia)
Operational
Cashalo (Philippines)
Operational
Indodana
Operational
90 days ago
100.0
% uptime
Today
QR Code Partners
Operational
90 days ago
100.0
% uptime
Today
DANA (QRIS)
Operational
90 days ago
100.0
% uptime
Today
Linkaja (QRIS)
Operational
90 days ago
100.0
% uptime
Today
Retail Outlet Partners
Operational
Alfamart
Operational
Indomaret
Operational
7-Eleven (Philippines)
Operational
Cebuana (Philippines)
Operational
ECPay (Philippines)
Operational
Virtual Accounts Bank Partners
Operational
BCA
Operational
BJB
Operational
BNI
Operational
BRI
Operational
BSS
Operational
BSI
Operational
CIMB
Operational
DBS
Operational
Mandiri
Operational
Permata
Operational
Third Party Data Connection
Operational
Disbursement
Operational
90 days ago
99.99
% uptime
Today
Batch Disbursements
?
Operational
BCA
Operational
BRI
Operational
BNI
Operational
Mandiri
Operational
Permata
Operational
BDO
Operational
90 days ago
100.0
% uptime
Today
GCASH
Operational
BPI
?
Operational
90 days ago
99.98
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Berikut kami informasikan adanya Maintenance Etrans Untuk semua layanan, karena adanya Proses DRC (Disaster Recovery Center) yang rencananya akan dilaksanakan pada :
Hari / Tanggal : Selasa / 23 Agustus 2022 Waktu : 01:00 s/d 08:00 WIB (7 Jam) Impact : Seluruh Layanan Etrans dan Pulsa tidak bisa diakses selama Maintenance berlangsung Posted on
Aug 8, 18:08 WIB
We were informed that GCASH destination channel has a scheduled maintenance date in order to improve their services with the details as follows:
Start: August 23, 2022 at 03:00AM (UTC+8) End: August 23, 2022 at 06:00AM (UTC+8) Duration: 3 hours
Impact: - Online/Offline payments to GCash Payments will not be processed - Adjustments and refunds will also be not processed during this maintenance schedule - During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.
Please refrain from transacting to this eWallet payment channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support Posted on
Aug 16, 08:34 WIB
We were informed that GCASH destination channel has a scheduled maintenance date in order to improve their services with the details as follows:
Start: August 30, 2022 at 03:00AM (UTC+8) End: August 30, 2022 at 06:00AM (UTC+8) Duration: 3 hours
Impact: - Online/Offline payments to GCash Payments will not be processed - Adjustments and refunds will also be not processed during this maintenance schedule - During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.
Please refrain from transacting to this eWallet payment channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support Posted on
Aug 16, 08:36 WIB
We were informed that GCASH destination channel has a scheduled maintenance date in order to improve their services with the details as follows:
Start: September 01, 2022 at 03:00AM (UTC+8) End: September 01, 2022 at 06:00AM (UTC+8) Duration: 3 hours
Impact: - Online/Offline payments to GCash Payments will not be processed - Adjustments and refunds will also be not processed during this maintenance schedule - During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.
Please refrain from transacting to this eWallet payment channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support Posted on
Aug 16, 08:37 WIB
Resolved -
The service is back to normal from 18 Aug 05:24PM WIB. Thank you for your patience.
Aug 18, 18:00 WIB
Monitoring -
The service is working back and we are monitoring.
Aug 18, 17:46 WIB
Investigating -
Dear Customers, We detected intermittent connectivity issue on our partner side for Pending Checkouts from 18th Aug 10:08AM WIB. That mean you can not make transaction from your Shopify store if you use pending order. We are investigating the issue. In the mean time, we recommend you to switch the setting from 'Pending checkout' to 'Abandoned checkout' which is working fine. We apologize for any inconveniences it may cause.
Aug 18, 14:45 WIB
Completed -
The scheduled maintenance has been completed.
Aug 18, 05:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:01 WIB
Scheduled -
Dear Valued Customers,
We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:
Start: August 18 2022 at 03:00AM (UTC+8) End: August 18, 2022 at 06:00AM (UTC+8) Duration: 3 hours
Impact: - Online/Offline payments to GCash Payments will not be processed - Adjustments and refunds will also be not processed during this maintenance schedule - Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing - During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed
Please refrain from transacting to this eWallet payment channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Completed -
The scheduled maintenance has been completed.
Aug 17, 01:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:00 WIB
Scheduled -
Dear Valued Customers,
We were informed that Philippine Savings Bank destination channel has scheduled maintenance in order to improve their services with the details as follows:
Start: August 17, 2022 at 12:00AM (GMT+8) End: August 17, 2022 at 02:00AM (GMT+8) Duration: 2 hours
Impact: Disbursement transactions to PH_PSB may fail or get stuck in pending/disbursing During this maintenance, any disbursement transaction to PH_PSB as destination channel will not be processed.
Please refrain from transacting to this destination channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Identified -
This issue has been partially resolved. Disbursements, Remittance and Withdrawals in all channels except for PH_PAYMAYA is now available
Impact: - Only disbursements and remittances to PH_PAYMAYA with amount less than 50k are affected
Aug 15, 15:19 WIB
Investigating -
Dear Customers
We are currently noticing issues with disbursements
Product: Disbursements Country: PH Impact: -PH disbursements, regional remittance, withdrawal, and batch disbursements less than 50k PHP will be processed slower than usual -Disbursements might intermittently fail
Completed -
The scheduled maintenance has been completed.
Aug 16, 05:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 02:01 WIB
Scheduled -
Dear Valued Customers,
We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:
Start: August 16, 2022 at 03:00AM (UTC+8) End: August 16, 2022 at 06:00AM (UTC+8) Duration: 3 hours
Impact: - Online/Offline payments to GCash Payments will not be processed - Adjustments and refunds will also be not processed during this maintenance schedule - Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing - During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed
Please refrain from transacting to this eWallet payment channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Resolved -
This incident has been resolved . We are successfully receiving callbacks from Alfamart.
Thank you for your patience
Aug 14, 18:35 WIB
Monitoring -
We are starting to receive callbacks from Alfamart again. We are monitoring the system to ensure the stability. Thank you for your patience
Aug 14, 18:16 WIB
Investigating -
Dear customers,
We are experiencing issues with RO transactions involving Alfamart.
Product: RO Channel: Alfamart Impact: Alfamart RO transactions are not receiving payment completed from 16:48 WIB
We are trying to contact the partner.
Sorry for the inconvenience caused and thank you for the patience.
Aug 14, 17:23 WIB
Resolved -
Disbursements is working now and the queues are cleared as well.
Aug 14, 15:58 WIB
Monitoring -
We fixed the issue and are currently monitoring the system.
Aug 14, 15:42 WIB
Identified -
Dear customers
We identified issue with PH disbursements for less than 50K PHP
Product: Disbursements Country: PH Impact: PH disbursements, regional remittance, withdrawal, and batch disbursements less than 50k will be processed slower than usual
We are working on fixing this issue.
Sorry for any inconvenience caused and thank you for your patience
Aug 14, 15:36 WIB
We were informed by the partner at 1:44 AM WIB that BCA Alto is under maintenance. The maintenance is already completed at 5:00 AM WIB. All transactions to BCA account were not processed between that time.
Apologize for the inconvenience.
Aug 14, 01:30 WIB
Resolved -
This incident has been resolved.
Aug 12, 22:46 WIB
Monitoring -
The issue has been resolved and we are monitoring the situation.
Aug 12, 22:41 WIB
Update -
We are working with the partner and keep monitoring the situation.
Aug 12, 22:10 WIB
Identified -
Dear customers,
We identified intermittent issue with disbursement and remittance service. You may experience disruption of the following: - slower SLA disbursement for destination UBP regardless of the amount - slower SLA disbursement interbank for amount < 50K PHP
We are working with the partner and keep monitoring the situation.
Completed -
The scheduled maintenance has been completed.
Aug 11, 05:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:00 WIB
Scheduled -
Dear Valued Customers,
We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:
Start: August 11, 2022 at 03:00AM (UTC+8) End: July 14, 2022 at 06:00AM (UTC+8) Duration: 3 hours
Impact: - Online/Offline payments to GCash Payments will not be processed - Adjustments and refunds will also be not processed during this maintenance schedule - Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing - During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed
Please refrain from transacting to this eWallet payment channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Completed -
The scheduled maintenance has been completed.
Aug 11, 00:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 23:30 WIB
Scheduled -
Dear Partners,
We would like to inform you that we will do a system maintenance. There will be some downtime during this maintenance and because of this, no transactions will go through.
Below are the details of the maintenance schedule:
Date: 10 - 11 Aug 2022 Time: 11:30 pm - 00:00 am UTC+7 Duration: 30 minutes Impact: transactions will be disabled at this time
If any of you have any concerns, please reach out to us. Thank you for your kind attention.
Aug 4, 12:16 WIB
Resolved -
The issues have subsided, and all pending transactions have been cleared.
Aug 10, 13:53 WIB
Identified -
Dear Customer,
We are experiencing issues with Disbursements to the PH_GCASH channel. * Disbursements and Withdrawals to GCash * Remittance payouts to GCash with * Created disbursements to channels with cut-off processing for all amounts might intermittently FAIL.
The issue has been escalated to our partner and we are awaiting their resolution.
Aug 10, 11:15 WIB
BRI VA with prefixes 26215, 13281, and 13405 will remain limited as follows: - 10 Mio per transaction - Payment amount per transaction higher than this will result in limit error
Regards, Xendit Customer Support
Aug 10, 09:56 WIB
Investigating -
Dear Valued Customers
Please note the following:
BRI VA with prefixes 26215, 13281, 13405 - is now limited to 10 Mio per transaction - payment amount per transaction higher than this will result in limit error
BRI VA with prefixes 10265, 12719, 13006, 13007, 13282, 12818 - is unaffected and operates as usual
We would like to suggest please kindly refrain from doing BRI VA transactions during the downtime and redirect the payments to other channels than BRI VA if possible. For merchants using xeninvoice, payment links or third-party integrations that rely on Xendit hosted checkout page, BRI VA will automatically be hidden.
We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co
Regards, Xendit Customer Support
Jun 30, 17:18 WIB
Completed -
The scheduled maintenance has been completed.
Aug 9, 05:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 02:00 WIB
Scheduled -
Dear Valued Customers,
We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:
Start: August 09, 2022 at 03:00AM (UTC+8) End: August 09, 2022 at 06:00AM (UTC+8) Duration: 3 hours
Impact: - Online/Offline payments to GCash Payments will not be processed - Adjustments and refunds will also be not processed during this maintenance schedule - Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing - During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed
Please refrain from transacting to this eWallet payment channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Resolved -
Batch Disbursements are now operating normally.
Aug 8, 11:02 WIB
Monitoring -
We have implemented a fix and Batch Disbursement now seems to be operating normally. We will continue to monitor.
Aug 8, 10:51 WIB
Investigating -
Most of our Philippine customers and some of our Indonesia customers may see a delay in their batch disbursements. Batch disbursements can be created and uploaded but approvals are currently stuck.
Aug 8, 10:42 WIB
Resolved -
VA and Disbursements services to Mandiri are now back to normal.
Aug 6, 13:36 WIB
Monitoring -
We have implemented a fix and services are now recovering. We continue to monitor the situation.
Aug 6, 13:24 WIB
Update -
We are continuing to work on a fix for this issue.
Aug 6, 12:57 WIB
Identified -
We have identified the possible cause of the issue and are working on a fix.
We have also identified that disbursements to Mandiri are also affected: * Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved. * Disbursements to Mandiri accounts with amounts from IDR 10,000 to 100,000,000 are not affected. * All other disbursements are not affected.
Aug 6, 12:50 WIB
Investigating -
We are seeing issues with payments to Mandiri VA since 12:10 (UTC+7). Creation and updating of VAs are not affected. We are investigating the issue with our partner and will update as we learn more.
Please avoid making payments to Mandiri VA at this time.
Aug 6, 12:40 WIB
Resolved -
Thank you for your patience. We are pleased to inform you that Disbursements, Remittance and Withdrawals to PH_BPI are now available.
If you encounter any issues at this time, please contact us at help@xendit.ph Thank you and have a great day ahead!
Aug 5, 14:55 WIB
Monitoring -
The service appears to have recovered and we are monitoring.
Aug 5, 14:45 WIB
Identified -
Dear Valued Customer,
We were informed that Disbursements, Withdrawals and Remittance to PH_BPI is currently encountering intermittent connectivity from 1:50pm (UTC+7) Impact: - All operation to BPI (Philippines) Channel with amount under PHP 50,000 will be stuck in PENDING for - Disbursement - Withdrawal - Regional Remittance Please refrain from transacting to this destination channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement.
We have found the rootcause and fixed the issue. Now the function is working as normal.
We are sorry for any inconvenience caused. And thank you for your understanding and patience.
Kind regards, Xendit Customer Support
Aug 5, 08:50 WIB
Investigating -
Dear Value Customers,
We are experiencing disbursement disruption currently. You might see the below impacts:
- Newly created Batch Disbursements and Single Disbursements through Dashboard will be stuck in the Needs Validation Tab in UPLOADING status - Any approved Batch Disbursements and Single Disbursements through Dashboard will be stuck in PENDING
We are in the process of investigating and will keep this page updated as we learn more and restore these services.
Thank you, Xendit Customer Support
Aug 5, 08:20 WIB
We detected issues with our partner PH_BPI starting 8:14 AM to 09:00 AM GMT + 7. During this period, you might experienced the below impacts: - All disbursements - All withdrawals - All regional remittance payouts to to PH_BPI with
We are sorry for any inconvenience caused. And thank you for your understanding and patience.
Kind regards, Xendit Customer Support
Aug 5, 08:00 WIB
We have found the rootcause and fixed the issue. The page is back to normal.
We appreciate your understanding and again our apologies for any inconvenience caused.
Kind regards, Xendit Customer Support
Aug 4, 22:36 WIB
Identified -
Dear valued customer,
We experienced issues with our view XP sub-account page on the dashboard starting at 5.58 PM GMT+7, 04 August 2022. You might see unexpected error page when accessing view sub-account page.
We are currently in the process of investigating and will keep this page updated as we learn more and resolve the issue.
We are sorry for any inconvenience caused. And thank you for your understanding and patience.
Kind regards, Xendit Customer Support
Aug 4, 22:30 WIB
Our team has fixed the issue and Dashboard now is running back to normal.
In case, you still see the issue persists, please try to clear cache or contact us for support. We deeply apologies for the inconvenience cause.
Thank you for your understanding.
Warm regards, Xendit Customer Support
Aug 4, 15:55 WIB
Identified -
Dear Customers,
We are sorry to inform that currently Xendit is facing an issue internally so you are not able to login into Dashboard or see a blank page.
Our team have acknowledged this issue and are all focused to fix the issue ASAP. We are currently investigating and will keep you updated once we have the root cause and ETA.
Sorry for the inconvenience caused, we will monitor and let you know if there is an update regarding this issue.
Kind regards, Xendit Customer Support
Aug 4, 15:49 WIB
This incident has been resolved. Thank you for your understanding and patience.
Kind regards, Xendit Customer Support
Aug 4, 13:38 WIB
Identified -
Dear valued customers,
BSI has informed us that they have some problems at there side starting from 08:00 AM UTC + 7, 04 Aug 2022 . Therefore you might experience the below impacts: - BSI VA creation will remain in pending status - End user cannot do Payment for BSI VA and receives error
We are working closely with our partner and will keep this page updated as soon as we receive news from our partner.
We are sorry for any inconvenience caused. And thank you for your understanding and patience.
Kind regards, Xendit Customer Support
Aug 4, 10:46 WIB
We experienced issues with activation form submission from 13:42 - 13:57 UTC + 7 on 02 August 2022 where you might receive error while submiting activation forms or seeing some Dashboard pages having error.
We have found the rootcause and fixed the issue.
We are sorry for any inconvenience caused. And thank you for your understanding and patience.
Kind regards, Xendit Customer Support
Aug 4, 13:30 WIB