Xendit Status

All Systems Operational

API Operational

Cards Operational

eWallets Operational

Cardless Credit Operational

Virtual Accounts Operational

Retail Outlet Operational

Recurring Payments Operational

Payouts Operational

xenDisburse Operational

xenPlatform Accounts Operational

Direct Debit Operational

Invoice Operational

PayLater Operational

QR Codes Operational

xenPlatform Transfers Operational

Callback Operational

Cards Refund Operational

eWallets Operational

Virtual Accounts Operational

Retail Outlets Operational

Invoices Operational

Disbursements Operational

xenPlatform Operational

Direct Debit Operational

PayLater Operational

QR Codes Operational

Dashboard Operational

Onboarding Operational

xenInvoice Operational

xenBatch Operational

Autowithdrawal Operational

eWallets Partners Operational

OVO Operational

Dana Operational

LinkAja Operational

Shopeepay Operational

Gcash Operational

Paymaya Operational

Grabpay Operational

PayLater / Cardless Credit Partners Operational

BillEase (Philippines) Operational

Kredivo Operational

Virtual Accounts Bank Partners Operational

BCA Operational

BNI Operational

BRI Operational

BSS Operational

Mandiri Operational

Permata Operational

Retail Outlet Partners Operational

Alfamart Operational

Indomaret Operational

7-Eleven (Philippines) Operational

QR Code Partners Operational

QR Codes Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

BCA VA Maintenance Jul 1, 02:00-02:15 WIB

Dear Customers,

We're informing you that our bank partner would run scheduled maintenance to improve their service.

Details as follows:
Date: Thursday, 1 July 2021
Time: From 02:00 AM to 02:15 AM Jakarta Time
Duration: 15 minutes

Impact:
During the maintenance, payment to BCA VA Aggregator will not be available.

We apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your cooperation.

Regards,

Xendit Customer Support
Posted on Jun 12, 11:46 WIB

Past Incidents

Jun 17, 2021

No incidents reported today.

Jun 16, 2021

GCash Channel Down: Disbursements

Resolved - Dear customers,

Our partner has informed us that the GCash app has recovered. Payments and disbursements should now be performing normally.

Thank you again for your patience!
Jun 16, 22:58 WIB

Monitoring - Dear customers,

Disbursements to GCash have been restored at this time. Pending transactions have been cleared, so please refer to your dashboard to confirm final status.

Unfortunately, GCash app performance remains intermittent, so payments via API and XenInvoice remain disabled for the time being. We remain in touch with our partner and will work to re-enable payments as quickly as possible.

Thank you so much for your patience.
Jun 16, 20:54 WIB

Identified - Dear customers,

We have detected an issue with our GCash channel. Disbursements to GCash cannot be completed at this time and will remain in Pending until the issue is resolved. Payments via API and XenInvoice also cannot be completed at this time, because the GCash app is currently down.

We have already contacted our partner for resolution. Please rest assured that we will continue to monitor the situation and update you as soon as possible. Thank you so much for your patience.
Jun 16, 19:31 WIB

Investigating - Dear customers,

We have detected an issue with our GCash channel. Disbursements to GCash cannot be completed at this time and will remain in Pending until the issue is resolved.

We have already contacted our partner for resolution. Please rest assured that we will continue to monitor the situation and update you as soon as possible. Thank you so much for your patience.
Jun 16, 19:21 WIB

GCash Channel Down: DigiPay & Disbursements

Resolved - Dear customers,

Our partner has informed us that the GCash app has recovered. Payments should now be performing normally.

Thank you!
Jun 16, 18:50 WIB

Identified - Dear customers,

We have detected an issue with our GCash channel. Payments via API and XenInvoice cannot be completed at this time, and disbursements to GCash will remain in Pending until the issue is resolved.

Our partner has already alerted us this is caused by a disruption to the GCash app itself, but please rest assured that we will continue to monitor the situation and update you as soon as possible.

Thank you so much for your patience.
Jun 16, 18:39 WIB

Jun 15, 2021

OVO Maintenance

Completed - The scheduled maintenance has been completed.
Jun 15, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:01 WIB

Update - We will be undergoing scheduled maintenance during this time.
Jun 12, 16:18 WIB

Scheduled - Dear Customers,

OVO informed us of a scheduled maintenance to improve their service, with details:

Date: 15th June 2021
Time: From 0:00 AM to 02:30 AM WIB
Duration: 2.5 hours

During the maintenance, there might be downtime that would impact:

- All payment made from OVO will be degraded
- All disbursement to an OVO account will be degraded

We apologize for the inconvenience. If you need further assistance, please contact help@xendit.co.
Thank you for your cooperation.

Regards,
Xendit Customer Support
Jun 12, 16:17 WIB

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

QR Codes Disruption

Resolved - Dear customers,

We have worked with our partner to resolve this issue. QR Code Generation & Payment should now perform normally.

Thank you for your patience as we resolved this issue.
Jun 12, 03:54 WIB

Monitoring - Dear customers,

We are currently in the process of investigating this issue and have escalated it to our partner. We will keep this page updated as we continue to work to restore this service.

Thank you!
Jun 12, 03:45 WIB

Update - We are continuing to investigate this issue.
Jun 12, 03:37 WIB

Investigating - Dear customers,

We have detected issues with the generation and payment of QR Codes via API and XenInvoice. We are currently in the process of investigation and will keep this page updated as we learn more in order to restore these services as quickly as possible.

Thank you for your patience!
Jun 12, 03:34 WIB

Permata Bank System Maintenance

Completed - The scheduled maintenance has been completed.
Jun 12, 03:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:00 WIB

Scheduled - Dear Customers,

Permata Bank has informed us that they will do a maintenance system that will be scheduled on

Day : Saturday
Date : 12 June 2021
Time : 00:00 - 03:00 WIB (Jakarta Time)
Affected services : All channels Permata Bank

During this maintenance:
1. Customer should still be able to create and update Permata Virtual Account
2. End user will not be able to pay to Permata Virtual Account

Therefore, please carry out your transaction before or after the time mentioned above.
We do apologize for this inconvenience.

If you need further assistance, please contact help@xendit.co.
Jun 11, 20:52 WIB

Jun 11, 2021

Shopeepay Maintenance

Completed - The scheduled maintenance has been completed.
Jun 11, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 00:00 WIB

Scheduled - Dear Partners,
Kindly note that we will do regular maintenance on 11 June 2021 from 12 AM to 1 AM.
During this period, all ShopeePay services including payment cannot be used by partners. Transactions using ShopeePay will run normally after the maintenance ends.
We're sorry for any inconvenience it might cause and looking forward to your cooperation in this matter.
Jun 4, 16:17 WIB

Jun 10, 2021

eWallets Dana Testing Sandbox version 2020-02-01 and older is unavailable

Resolved - Dear customers,

We have made a fix and deployed.
The usage of the Dana Sandbox Test API is back to normal.

This issue is resolved.
Jun 10, 22:12 WIB

Identified - Dear customers

We have detected issues in the following services:

E-wallets test mode of Dana sandbox version 2020-02-01 and older is unavailable for use.
The production system for Dana is online and unaffected.

We are currently in the process of investigating and has escalated to the partner.
We will keep this page updated as we learn more and restore the service.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

- Use the latest version of the Dana testing endpoint in https://developers.xendit.co/api-reference/#create-ewallet-charge
Jun 10, 20:47 WIB

Dashboard Disruption Resolved

Resolved - Dear customers.

We were alerted to a disruption in Xendit Dashboard’s balance tab. Customers were unable to see their balance history.
You may be experiencing intermittent difficulties from 2:15AM to 9:55AM.

We have deployed the fix and access to see the balance history should be back to normal, as resolved.
Jun 10, 02:00 WIB

Jun 9, 2021

Payments Virtual Accounts Disruption

Resolved - This issue is resolved.
Jun 9, 13:16 WIB

Monitoring - Dear customers

The following fixes have been made to resolve this incident:
1. Swapped out the new deployed instance with a previous instance version.
2. Made fixes to database queries

Normal operations should be recovering.

We are monitoring the situation now.
Jun 9, 13:07 WIB

Identified - Dear customers

There are some updates to this incident:
We've identified the cause of the incident and working to resolve it.
Jun 9, 12:41 WIB

Investigating - Dear customers

We have detected issues in the following services:

- Virtual Accounts
- Direct Debit
- Escrow

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Jun 9, 12:35 WIB

Jun 8, 2021

Dashboard Access Disruption

Resolved - This incident is resolved.
Jun 8, 18:44 WIB

Monitoring - Dear Customers,

The disrupted CDN has deployed a fix and the service is recovering.
The dashboard service recovering stability now, and we are monitoring the situation.
Jun 8, 18:16 WIB

Identified - Dear customers

We have detected issues in the following services:

Dashboard Service
- Intermittent webpage loading failure

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

Currently identified a contributing cause that a content delivery network is disrupted, causing global intermittent web resource unavailability.
Jun 8, 18:07 WIB

BRI Disbursement Disruption

Resolved - This incident has been resolved.
Jun 8, 17:20 WIB

Update - Dear customers

Our partner is currently working on resolving the issue on their end.

All Disbursements to BRI accounts have resumed processing and we are currently monitoring.
Jun 8, 17:06 WIB

Monitoring - Dear customers,

All Disbursements to BRI accounts have resumed processing and we are currently monitoring.
Jun 8, 16:57 WIB

Investigating - Dear customers

There are some updates to this incident:
1. We are currently experiencing an intermittent disruption on disbursements to BRI.

All Disbursements to BRI accounts will be kept pending in our system until the issue is resolved.
All other disbursements are not affected.
Jun 8, 16:36 WIB

Monitoring - Dear customers,

All Disbursements to BRI accounts have resumed processing and we are currently monitoring.
Jun 8, 16:26 WIB

Update - Our partner has acknowledged the issue and is currently investigating.
Jun 8, 16:00 WIB

Update - Dear customers

There are some updates to this incident:

All Disbursements to BRI accounts will be kept pending in our system until the issue is resolved.

All other disbursements are not affected.
Jun 8, 15:28 WIB

Update - We are continuing to investigate this issue.
Jun 8, 15:17 WIB

Investigating - Dear customers

We are currently experiencing disruption for our BRI disbursement.

Disbursements to BRI accounts with amounts from IDR 10,000 to 100,000,000 are not affected.
Disbursements to BRI accounts with amount less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved.

We have reached out to our partner and we'll update on any changes.

All other disbursements are not affected.
Jun 8, 15:15 WIB

Virtual Accounts Cashpay Callbacks Delayed Update

Resolved - Dear customers

We identified an issue with delayed callbacks from Virtual Account from a surge in traffic.
This affected the service from around 10:30am to 11:30am WIB.

The following fixes have been made to resolve this incident:
1. Increased processing runners to process the surge in transactions

Your end users should now be able to successfully perform the following:
1. Receive Virtual Account callbacks normally
Jun 8, 10:30 WIB

BCA VA Maintenance

Completed - The scheduled maintenance has been completed.
Jun 8, 00:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:00 WIB

Scheduled - Dear Customers,

Our partner has informed us that they will perform urgent maintenance to improve their service systems.

Date: 8 June 2021
Time: 00:00 a.m. - 00:30 a.m. WIB
Duration: 30 minutes

During this maintenance:
1. Expected intermittent issue for BCA switcher VA creation and update
2. Expected intermittent issue for BCA Switcher VA payment

If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Jun 8, 00:00 WIB

Jun 7, 2021

No incidents reported.

Jun 6, 2021

Permata Bank System Maintenance

Completed - The scheduled maintenance has been completed.
Jun 6, 02:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:01 WIB

Scheduled - Dear Customers,

Permata Bank has informed us that they will do a maintenance system that will be scheduled on

Day : Saturday - Sunday
Date : 5 June - 6 June 2021
Time : 00:00 - 02:00 WIB (Jakarta Time)
Affected services : All channels Permata Bank

During this maintenance:
1. Customer should still be able to create and update Permata Virtual Account
2. End user will not be able to pay to Permata Virtual Account

Therefore, please carry out your transaction before or after the time mentioned above.

We do apologize for this inconvenience.

If you need further assistance, please contact help@xendit.co.
Jun 4, 21:18 WIB

Jun 5, 2021

Permata Bank Maintenance System

Completed - The scheduled maintenance has been completed.
Jun 5, 01:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 00:00 WIB

Scheduled - Dear Customers,

Permata Bank has informed us that they will do a maintenance system that will be scheduled on  

Day : Saturday
Date : 5 June 2021
Time : 00:00 - 01:30 WIB (Jakarta Time)
Affected services : All channels Permata Bank

During this maintenance:
1. Customers should not expect the Virtual Account to be paid during the downtime
2. End user will not be able to pay to Permata Virtual Account

Therefore, please carry out your transaction before or after the time mentioned above.

We do apologize for this inconvenience.

If you need further assistance, please contact help@xendit.co.
Jun 3, 17:02 WIB

Jun 4, 2021

Sub account creation is disrupted

Resolved - Sub account creations for XenPlatforms is fully operational.
Jun 4, 09:47 WIB

Monitoring - Sub account creations for XenPlatforms is recovering.
Jun 4, 09:37 WIB

Identified - We've identified the issue and currently working to recover it.
Jun 4, 09:33 WIB

Investigating - Sub account creation is disrupted. Currently we are investigating this issue.
Jun 4, 09:22 WIB

Jun 3, 2021

Disruption in LinkAja

Resolved - This incident has been resolved.
Jun 3, 23:50 WIB

Update - eWallets payment for LinkAja and QR Codes are fully operational.
Jun 3, 23:50 WIB

Monitoring - eWallets payment for LinkAja has been fully recovered and QR Codes is also starting to recover. We're currently monitoring this.
Jun 3, 23:42 WIB

Identified - LinkAja has acknowledged the issue and working on the issue. We're suggesting to not use LinkAja and QR Code until the issue is resolved.
Jun 3, 22:48 WIB

Investigating - Currently we're facing disruption with one of eWallet channels. All of LinkAja payments and QR Code is disrupted. We're suggesting to not use QR and LinkAja until the issue is resolved.
Jun 3, 22:39 WIB

Disbursement connector is disrupted

Resolved - Dear customers,
All of our disbursement connectors are fully operational now.

Thanks.
Jun 3, 08:28 WIB

Monitoring - Dear customers,
All of our disbursement connectors are starting to working normally. But we're still monitoring to ensure it's fully operational.

Thanks.
Jun 3, 08:23 WIB

Investigating - Dear customers,
We're experiencing disruption in the one of our disbursement connector that causes disbursement to Mandiri accounts will be kept pending in our system until the issue is resolved. However the other disbursement are not affected.
Jun 3, 08:09 WIB