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All Systems Operational
API
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xenDisburse
Operational
xenPlatform Accounts
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PayLater
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QR Codes
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Direct Debit Bank Partners
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BRI (Indonesia)
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BCA OneKlik (Indonesia)
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BPI (Philippines)
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Unionbank (Philippines)
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eWallets Partners
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OVO
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Dana
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LinkAja
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Paymaya
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Alfamart
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Indomaret
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7-Eleven (Philippines)
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2021
Completed -
The scheduled maintenance has been completed.
Dec 8, 07:00 WIB
Dec 8, 07:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 05:00 WIB
Dec 8, 05:00 WIB
Scheduled -
Dear Customers,
Our partner has informed us that they will have a scheduled maintenance to improve their service system.
Date : Wednesday, 08 December2021
Time : 05:00 a.m. to 07:00 a.m. WIB
Duration : 2 hours
During this maintenance:
1. End users will not be able to pay into Alfamart Payment code
2. Merchant can still create and update Alfamart payment code
We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues. If you need further assistance, please contact help@xendit.co
Sincerely,
Xendit Customer Support
Dec 6, 18:55 WIB
Our partner has informed us that they will have a scheduled maintenance to improve their service system.
Date : Wednesday, 08 December2021
Time : 05:00 a.m. to 07:00 a.m. WIB
Duration : 2 hours
During this maintenance:
1. End users will not be able to pay into Alfamart Payment code
2. Merchant can still create and update Alfamart payment code
We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues. If you need further assistance, please contact help@xendit.co
Sincerely,
Xendit Customer Support
Dec 6, 18:55 WIB
Dec 7, 2021
No incidents reported.
Dec 6, 2021
Resolved -
The situation is back to normal.
Dec 6, 15:47 WIB
Dec 6, 15:47 WIB
Monitoring -
Dear customers
We have detected intermittent issues in the following services from 2:15 to 2:18 WIB:
ShopeePay eWallet payments
- You may receive intermittent HTTP 500 channel unavailable errors when making POST requests to /ewallets/charges with channel_code: ID_SHOPEEPAY.
- Invoices could be created but end users may receive an error when attempting to make a payment using shopeepay as a payment method
- Users can retry the failed requests on either API or invoice interfaces
We have receiving timeouts from ShopeePay and have raised this issue to their support team.
Payment processing at this time seems to have recovered and is stable.
We are continuing to monitor the situation.
Dec 6, 14:35 WIB
We have detected intermittent issues in the following services from 2:15 to 2:18 WIB:
ShopeePay eWallet payments
- You may receive intermittent HTTP 500 channel unavailable errors when making POST requests to /ewallets/charges with channel_code: ID_SHOPEEPAY.
- Invoices could be created but end users may receive an error when attempting to make a payment using shopeepay as a payment method
- Users can retry the failed requests on either API or invoice interfaces
We have receiving timeouts from ShopeePay and have raised this issue to their support team.
Payment processing at this time seems to have recovered and is stable.
We are continuing to monitor the situation.
Dec 6, 14:35 WIB
Dec 5, 2021
Completed -
The scheduled maintenance has been completed.
Dec 5, 04:00 WIB
Dec 5, 04:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:00 WIB
Dec 5, 00:00 WIB
Scheduled -
Dear Customers,
Our Bank Partner has informed us that they will perform maintenance to improve their service systems.
Date: Sunday, December 5th
Time: 00:00 a.m. - 04:00 a.m. WIB
Duration: 4 hours
During this maintenance:
1. BCA Switcher VA creation or update cannot be done
2. BCA Switcher VA cannot be done
If you need further assistance, please contact help@xendit.co.
Sincerely,
Xendit Customer Support
Dec 3, 21:31 WIB
Our Bank Partner has informed us that they will perform maintenance to improve their service systems.
Date: Sunday, December 5th
Time: 00:00 a.m. - 04:00 a.m. WIB
Duration: 4 hours
During this maintenance:
1. BCA Switcher VA creation or update cannot be done
2. BCA Switcher VA cannot be done
If you need further assistance, please contact help@xendit.co.
Sincerely,
Xendit Customer Support
Dec 3, 21:31 WIB
Dec 4, 2021
Completed -
The scheduled maintenance has been completed.
Dec 4, 02:10 WIB
Dec 4, 02:10 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:00 WIB
Dec 4, 02:00 WIB
Scheduled -
Dear Valued Customers,
Our Bank Partner has informed us that they will perform maintenance to improve their service systems.
Date: Saturday, December 4th 2021
Time: 02:00 - 02:10 Jakarta Time
Duration: ± 10 minutes
During this maintenance:
1. BCA Aggregator VA creation or update can be done
2. BCA Aggregator VA cannot be done
We apologize for the inconvenience. Thank you for your understanding and cooperation.
If you need further assistance, please contact us at help@xendit.co.
Regards,
Xendit Customer Support
Nov 24, 16:14 WIB
Our Bank Partner has informed us that they will perform maintenance to improve their service systems.
Date: Saturday, December 4th 2021
Time: 02:00 - 02:10 Jakarta Time
Duration: ± 10 minutes
During this maintenance:
1. BCA Aggregator VA creation or update can be done
2. BCA Aggregator VA cannot be done
We apologize for the inconvenience. Thank you for your understanding and cooperation.
If you need further assistance, please contact us at help@xendit.co.
Regards,
Xendit Customer Support
Nov 24, 16:14 WIB
Completed -
The scheduled maintenance has been completed.
Dec 4, 01:00 WIB
Dec 4, 01:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:01 WIB
Dec 3, 23:01 WIB
Scheduled -
Dear Customers,
Bank Mandiri has informed us that they will perform maintenance to improve their service systems.
Date: Friday, 03 December 2021
Time: 11:00 p.m. - 01:00 a.m. WIB
Duration: 2 hours
During this maintenance:
1. Mandiri VA creation or update can be done
2. Mandiri VA Payment cannot be done
If you need further assistance, please contact help@xendit.co.
Sincerely,
Xendit Customer Support
Dec 3, 18:09 WIB
Bank Mandiri has informed us that they will perform maintenance to improve their service systems.
Date: Friday, 03 December 2021
Time: 11:00 p.m. - 01:00 a.m. WIB
Duration: 2 hours
During this maintenance:
1. Mandiri VA creation or update can be done
2. Mandiri VA Payment cannot be done
If you need further assistance, please contact help@xendit.co.
Sincerely,
Xendit Customer Support
Dec 3, 18:09 WIB
Dec 3, 2021
Resolved -
Dear customers
The fixes to this issue are stable and we are now seeing normal operation of our services.
We apologise for the inconvenience this has caused.
Dec 3, 15:11 WIB
The fixes to this issue are stable and we are now seeing normal operation of our services.
We apologise for the inconvenience this has caused.
Dec 3, 15:11 WIB
Identified -
Our partner has identified the issue and our team is working with them to resolve it as quickly as possible.
We apologise for the inconvenience caused.
Dec 2, 18:02 WIB
We apologise for the inconvenience caused.
Dec 2, 18:02 WIB
Investigating -
Dear customers
We are investigating issues in the following services:
BCA Virtual Accounts:
- This means that customers attempting to pay some of our BCA virtual accounts via our switcher, as well as our aggregator integration, will be unable to.
- Any customer updating or creating an existing BCA virtual account will not be affected.
We are actively working with our partner to resolve the issue, and will keep this page updated as we learn more and restore this service.
We apologise for the inconvenience caused.
Dec 2, 14:45 WIB
We are investigating issues in the following services:
BCA Virtual Accounts:
- This means that customers attempting to pay some of our BCA virtual accounts via our switcher, as well as our aggregator integration, will be unable to.
- Any customer updating or creating an existing BCA virtual account will not be affected.
We are actively working with our partner to resolve the issue, and will keep this page updated as we learn more and restore this service.
We apologise for the inconvenience caused.
Dec 2, 14:45 WIB
Resolved -
Dear customers
There was a delay in completing disbursements this morning from 0500 - 0640 WIB, affecting disbursements to BNI with amount < IDR 10k or > IDR 100m. All other disbursements were unaffected and all disbursements affected during this time have now been completed
Dec 3, 05:00 WIB
There was a delay in completing disbursements this morning from 0500 - 0640 WIB, affecting disbursements to BNI with amount < IDR 10k or > IDR 100m. All other disbursements were unaffected and all disbursements affected during this time have now been completed
Dec 3, 05:00 WIB
Dec 2, 2021
Completed -
The scheduled maintenance has been completed.
Dec 2, 22:30 WIB
Dec 2, 22:30 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:31 WIB
Dec 2, 20:31 WIB
Scheduled -
Dear Valued Customers,
We were informed that there will be a scheduled maintenance with our partners that will affect disbursements to PH channels to improve their services with the details below:
Start: Thursday, 2 DEC 2021 at 09.30PM (GMT+8)
End : Thursday, 2 DEC 2021 at 11.30PM (GMT+8)
Duration : 2 hours
Impact:
1. Disbursement transactions may fail or get stuck in pending/disbursing.
2. During this maintenance, any disbursement transaction less than Php50,000 in amount will not be processed.
Please refrain from creating disbursement transactions with amount less than Php50,0000 during this time.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Dec 2, 14:07 WIB
We were informed that there will be a scheduled maintenance with our partners that will affect disbursements to PH channels to improve their services with the details below:
Start: Thursday, 2 DEC 2021 at 09.30PM (GMT+8)
End : Thursday, 2 DEC 2021 at 11.30PM (GMT+8)
Duration : 2 hours
Impact:
1. Disbursement transactions may fail or get stuck in pending/disbursing.
2. During this maintenance, any disbursement transaction less than Php50,000 in amount will not be processed.
Please refrain from creating disbursement transactions with amount less than Php50,0000 during this time.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Dec 2, 14:07 WIB
Resolved -
Dear customers
We detected intermittent issues in ShopeePay eWallet payments concentrated between 1701 to 1746 WIB. We have been monitoring these services over the past ~90 minutes and payment processing is currently stable. Please contact our customer success team if you have any questions regarding transactions affected by this intermittent outage.
Dec 2, 18:49 WIB
We detected intermittent issues in ShopeePay eWallet payments concentrated between 1701 to 1746 WIB. We have been monitoring these services over the past ~90 minutes and payment processing is currently stable. Please contact our customer success team if you have any questions regarding transactions affected by this intermittent outage.
Dec 2, 18:49 WIB
Identified -
Dear customers
We have detected intermittent issues in the following services from 1701 WIB:
ShopeePay eWallet payments
- You may receive intermittent HTTP 500 channel unavailable errors when making POST requests to /ewallets/charges with channel_code: ID_SHOPEEPAY. This is currently affecting ~10-20% of one-time and tokenised charges
- Invoices can be created but end users may receive an error when attempting to make a payment using shopeepay as a payment method
We are receiving timeouts from ShopeePay and have raised this issue to their support team. We will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. Users can retry the failed requests on either API or invoice interfaces
Dec 2, 17:50 WIB
We have detected intermittent issues in the following services from 1701 WIB:
ShopeePay eWallet payments
- You may receive intermittent HTTP 500 channel unavailable errors when making POST requests to /ewallets/charges with channel_code: ID_SHOPEEPAY. This is currently affecting ~10-20% of one-time and tokenised charges
- Invoices can be created but end users may receive an error when attempting to make a payment using shopeepay as a payment method
We are receiving timeouts from ShopeePay and have raised this issue to their support team. We will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. Users can retry the failed requests on either API or invoice interfaces
Dec 2, 17:50 WIB
Resolved -
Dear customers,
This incident has now been resolved.
We apologise for any inconvenience caused.
Dec 2, 18:44 WIB
This incident has now been resolved.
We apologise for any inconvenience caused.
Dec 2, 18:44 WIB
Update -
We are continuing to monitor for any further issues.
Dec 2, 18:22 WIB
Dec 2, 18:22 WIB
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 2, 17:59 WIB
Dec 2, 17:59 WIB
Investigating -
Dear customers
We have detected issues in the following services:
1. Mandiri virtual accounts:
- Our Mandiri virtual accounts are unable to be paid
- Creation and Update of existing virtual accounts is unaffected.
2. Mandiri disbursements:
- Disbursements to Mandiri accounts with amounts from IDR 10,000 to 100,000,000 are not affected
- Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
- All other disbursements are not affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
We apologise for the inconvenience caused here.
Dec 2, 17:36 WIB
We have detected issues in the following services:
1. Mandiri virtual accounts:
- Our Mandiri virtual accounts are unable to be paid
- Creation and Update of existing virtual accounts is unaffected.
2. Mandiri disbursements:
- Disbursements to Mandiri accounts with amounts from IDR 10,000 to 100,000,000 are not affected
- Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
- All other disbursements are not affected
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
We apologise for the inconvenience caused here.
Dec 2, 17:36 WIB
Resolved -
Dear customers
We have detected issues in the following services:
Mandiri virtual accounts
- Our Mandiri virtual accounts are unable to be paid
- Creation and Update of existing virtual accounts is unaffected.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
We apologise for the inconvenience caused here.
Dec 2, 17:34 WIB
We have detected issues in the following services:
Mandiri virtual accounts
- Our Mandiri virtual accounts are unable to be paid
- Creation and Update of existing virtual accounts is unaffected.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
We apologise for the inconvenience caused here.
Dec 2, 17:34 WIB
Resolved -
Dear customers
The fixes to this issue are stable and we are now seeing normal operation of our services.
Dec 2, 17:30 WIB
The fixes to this issue are stable and we are now seeing normal operation of our services.
Dec 2, 17:30 WIB
Update -
We are continuing to investigate this issue.
Dec 2, 17:30 WIB
Dec 2, 17:30 WIB
Update -
We are continuing to investigate this issue.
Dec 2, 17:27 WIB
Dec 2, 17:27 WIB
Investigating -
Dear customers
We have detected issues in the following services:
Mandiri virtual accounts
- Our Mandiri virtual accounts are unable to be paid
- Creation and Update of existing virtual accounts is unaffected.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
We apologise for the inconvenience caused here.
Dec 2, 17:00 WIB
We have detected issues in the following services:
Mandiri virtual accounts
- Our Mandiri virtual accounts are unable to be paid
- Creation and Update of existing virtual accounts is unaffected.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
We apologise for the inconvenience caused here.
Dec 2, 17:00 WIB
Resolved -
Dear customers
The fixes to this issue are stable and we are now seeing normal operation of our services.
We apologise for the inconvenience this may have caused.
Dec 2, 14:27 WIB
The fixes to this issue are stable and we are now seeing normal operation of our services.
We apologise for the inconvenience this may have caused.
Dec 2, 14:27 WIB
Monitoring -
We have been informed that a fix has been implemented and are currently monitoring the results.
Dec 2, 14:19 WIB
Dec 2, 14:19 WIB
Identified -
Dear customers
We have identified issues in the following services:
BCA Virtual Accounts:
- This means that customers attempting to pay some of our BCA virtual accounts via our switcher integration will be unable to.
- Any customer updating or creating an existing BCA virtual account will not be affected.
We are actively working with our partner to resolve the issue, and will keep this page updated as we learn more and restore this service.
We apologise for the inconvenience caused.
Dec 2, 12:45 WIB
We have identified issues in the following services:
BCA Virtual Accounts:
- This means that customers attempting to pay some of our BCA virtual accounts via our switcher integration will be unable to.
- Any customer updating or creating an existing BCA virtual account will not be affected.
We are actively working with our partner to resolve the issue, and will keep this page updated as we learn more and restore this service.
We apologise for the inconvenience caused.
Dec 2, 12:45 WIB
Resolved -
Dear customers
The fixes to this issue continue to be stable and we are seeing normal operation of our services. Please contact our customer success team for any requests or payment transactions affected during the outage.
Dec 2, 13:38 WIB
The fixes to this issue continue to be stable and we are seeing normal operation of our services. Please contact our customer success team for any requests or payment transactions affected during the outage.
Dec 2, 13:38 WIB
Monitoring -
Dear customers
The following fixes have been made to resolve this incident:
1. ShopeePay has resolved the outage on their end as of 1306 WIB
We are now seeing successful payment creation and completion and have re-enabled ShopeePay on invoices for all users. We will continue to monitor this situation for another 10 minutes to ensure stability
Dec 2, 13:20 WIB
The following fixes have been made to resolve this incident:
1. ShopeePay has resolved the outage on their end as of 1306 WIB
We are now seeing successful payment creation and completion and have re-enabled ShopeePay on invoices for all users. We will continue to monitor this situation for another 10 minutes to ensure stability
Dec 2, 13:20 WIB
Identified -
Dear customers
We have detected issues in the following services from 1217 WIB:
ShopeePay eWallet payments
- You will receive HTTP 500 channel unavailable errors when making POST requests to /ewallets/charges with channel_code: ID_SHOPEEPAY. This affects both one-time and tokenised charges
- Invoices can be created but end users will receive an error when attempting to make a payment using shopeepay as a payment method
We are receiving 500 errors from ShopeePay and have raised this issue to their support team. We will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. Invoice users should use alternative channels
Dec 2, 12:51 WIB
We have detected issues in the following services from 1217 WIB:
ShopeePay eWallet payments
- You will receive HTTP 500 channel unavailable errors when making POST requests to /ewallets/charges with channel_code: ID_SHOPEEPAY. This affects both one-time and tokenised charges
- Invoices can be created but end users will receive an error when attempting to make a payment using shopeepay as a payment method
We are receiving 500 errors from ShopeePay and have raised this issue to their support team. We will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. Invoice users should use alternative channels
Dec 2, 12:51 WIB
Resolved -
Dear customers
We detected an issue with QRIS services between 07:40 to 08:07 and 08:43 to 08:58 WIB today.
During this time you may have experienced slower QR code creation and delayed callbacks for LinkAja QRIS and DANA QRIS. Payment processing was not otherwise affected and there is no reconciliation or other action required from your side.
Please contact our customer success team if you have any questions regarding payments made during this time.
Dec 2, 07:30 WIB
We detected an issue with QRIS services between 07:40 to 08:07 and 08:43 to 08:58 WIB today.
During this time you may have experienced slower QR code creation and delayed callbacks for LinkAja QRIS and DANA QRIS. Payment processing was not otherwise affected and there is no reconciliation or other action required from your side.
Please contact our customer success team if you have any questions regarding payments made during this time.
Dec 2, 07:30 WIB
Completed -
The scheduled maintenance has been completed.
Dec 2, 04:00 WIB
Dec 2, 04:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 02:00 WIB
Dec 2, 02:00 WIB
Scheduled -
Dear Customers,
BNI informed us of scheduled maintenance to their Virtual Account system in order to improve the service level and reliability:
Date: Thursday, December 2nd 2021
Time: 02.00-04.00 WIB
Estimated duration: 2 hours
Until the maintenance is over, there are impacts which Virtual Accounts with the bank code "BNI" will be affected as follows:
1. Create and Update VA cannot be done
2. Payment cannot be done
We recommend asking your end-users to use Virtual Accounts from other banks during this period, if possible. We appreciate your understanding and our apologies for any inconvenience caused.
Thank you,
Xendit Customer Support
Nov 30, 15:16 WIB
BNI informed us of scheduled maintenance to their Virtual Account system in order to improve the service level and reliability:
Date: Thursday, December 2nd 2021
Time: 02.00-04.00 WIB
Estimated duration: 2 hours
Until the maintenance is over, there are impacts which Virtual Accounts with the bank code "BNI" will be affected as follows:
1. Create and Update VA cannot be done
2. Payment cannot be done
We recommend asking your end-users to use Virtual Accounts from other banks during this period, if possible. We appreciate your understanding and our apologies for any inconvenience caused.
Thank you,
Xendit Customer Support
Nov 30, 15:16 WIB
Dec 1, 2021
Resolved -
Dear customers
The fixes to this issue are stable and we are now seeing normal operation of our services. All payment transactions affected during the outage have been processed. Please contact our customer success team if you have any queries related to transactions affected by this delay.
Dec 1, 14:49 WIB
The fixes to this issue are stable and we are now seeing normal operation of our services. All payment transactions affected during the outage have been processed. Please contact our customer success team if you have any queries related to transactions affected by this delay.
Dec 1, 14:49 WIB
Monitoring -
Dear customers
BCA has resolved the outage on their side and we are now seeing transactions processed. We will continue to monitor the situation until processing of affected transactions has caught up. You may experience longer than usual payment confirmation timeframes until this has happened.
Dec 1, 13:01 WIB
BCA has resolved the outage on their side and we are now seeing transactions processed. We will continue to monitor the situation until processing of affected transactions has caught up. You may experience longer than usual payment confirmation timeframes until this has happened.
Dec 1, 13:01 WIB
Update -
Dear customers
Our team continues to work with BCA to get an ETA for resolution of this outage. We’ll update you again when we have confirmation.
Dec 1, 11:44 WIB
Our team continues to work with BCA to get an ETA for resolution of this outage. We’ll update you again when we have confirmation.
Dec 1, 11:44 WIB
Update -
Dear customers
Our team is working with BCA to get an ETA for resolution of this outage. We’ll update you again when we have confirmation.
Dec 1, 11:03 WIB
Our team is working with BCA to get an ETA for resolution of this outage. We’ll update you again when we have confirmation.
Dec 1, 11:03 WIB
Identified -
Dear customers
We have detected issues in the following services:
BCA disbursements
- Disbursements with amount < IDR 10k or > IDR 100mio will be held in a pending state
Dashboard balance topups via BCA accounts
- Topups to your dashboard balance will still be accepted but detection will be delayed
We have identified the root cause as an outage on the bank side. We will keep this page updated as we learn more and restore these services.
Dec 1, 10:35 WIB
We have detected issues in the following services:
BCA disbursements
- Disbursements with amount < IDR 10k or > IDR 100mio will be held in a pending state
Dashboard balance topups via BCA accounts
- Topups to your dashboard balance will still be accepted but detection will be delayed
We have identified the root cause as an outage on the bank side. We will keep this page updated as we learn more and restore these services.
Dec 1, 10:35 WIB
Resolved -
Dear customers
We have resolved this issue and xenPlatform accounts are now able to be successfully created. Any affected API requests can safely be retried
Dec 1, 14:28 WIB
We have resolved this issue and xenPlatform accounts are now able to be successfully created. Any affected API requests can safely be retried
Dec 1, 14:28 WIB
Identified -
Dear customers
We have detected issues in the following services:
XenPlatform account creation
- Customers will receive HTTP 500 errors when attempting to create platform accounts
We have identified the root cause of this issue and are currently implementing a fix.
Dec 1, 13:49 WIB
We have detected issues in the following services:
XenPlatform account creation
- Customers will receive HTTP 500 errors when attempting to create platform accounts
We have identified the root cause of this issue and are currently implementing a fix.
Dec 1, 13:49 WIB
Investigating -
Dear customers
We have detected issues in the following services:
XenPlatform account creation
- Customers will receive HTTP 500 errors when attempting to create platform accounts
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Dec 1, 13:24 WIB
We have detected issues in the following services:
XenPlatform account creation
- Customers will receive HTTP 500 errors when attempting to create platform accounts
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Dec 1, 13:24 WIB
Completed -
The scheduled maintenance has been completed.
Dec 1, 06:00 WIB
Dec 1, 06:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 03:00 WIB
Dec 1, 03:00 WIB
Scheduled -
Dear Valued Customers,
We were informed that there will be a scheduled maintenance with our PH RO/OTC API that will affect Invoice/Checkouts and API Integration with the details below:
Start: Wednesday, 1 Dec 2021 at 04.00AM (GMT+8)
End : Wednesday, 1 Dec 2021 at 07.00AM (GMT+8)
Duration : 3 hours
Impact:
1. Invoice/Checkouts
- You will still be able to create Invoice/Checkouts but it would not have RO/OTC channels
- RO/OTC channels will be added to the Invoice/Checkouts that created during downtime after RO/OTC API maintenance is done
2. All PH RO/OTC endpoint will be not available, including:
- Create new Payment Code
- Update existing Payment Code
- Get Payment Code
- Get Payments by Payment Code ID
- Payment Code Callback
3. End-customer would not be able to make payments for RO/OTC
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Nov 29, 16:46 WIB
We were informed that there will be a scheduled maintenance with our PH RO/OTC API that will affect Invoice/Checkouts and API Integration with the details below:
Start: Wednesday, 1 Dec 2021 at 04.00AM (GMT+8)
End : Wednesday, 1 Dec 2021 at 07.00AM (GMT+8)
Duration : 3 hours
Impact:
1. Invoice/Checkouts
- You will still be able to create Invoice/Checkouts but it would not have RO/OTC channels
- RO/OTC channels will be added to the Invoice/Checkouts that created during downtime after RO/OTC API maintenance is done
2. All PH RO/OTC endpoint will be not available, including:
- Create new Payment Code
- Update existing Payment Code
- Get Payment Code
- Get Payments by Payment Code ID
- Payment Code Callback
3. End-customer would not be able to make payments for RO/OTC
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Nov 29, 16:46 WIB
Nov 30, 2021
Resolved -
This incident is resolved.
Nov 30, 18:03 WIB
Nov 30, 18:03 WIB
Monitoring -
A fix has been implemented and we're monitoring the situation.
Nov 30, 17:56 WIB
Nov 30, 17:56 WIB
Identified -
Dear Customers,
We have identified the issue, and are implementing a fix.
Nov 30, 17:48 WIB
We have identified the issue, and are implementing a fix.
Nov 30, 17:48 WIB
Investigating -
Dear customers
We have detected issues in the credit card services from 17:08 hrs (UTC+7).
Customers will be unable to make request successfully to the Cards API and checkout (invoice) Credit Card payment method.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Nov 30, 17:44 WIB
We have detected issues in the credit card services from 17:08 hrs (UTC+7).
Customers will be unable to make request successfully to the Cards API and checkout (invoice) Credit Card payment method.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Nov 30, 17:44 WIB
Nov 29, 2021
Resolved -
The incident is resolved.
Nov 29, 13:35 WIB
Nov 29, 13:35 WIB
Identified -
Dear customers,
Following from the upstream partner service disruption on 2021-11-27 8:05pm to 8:55pm (UTC+7), we've identified further that a few of the transactions during the disruption period were not completely processed.
We're currently working on it at the moment and are expected with fully process them within the next 4 hours.
All systems are online now and new transactions are not affected.
Nov 29, 09:54 WIB
Following from the upstream partner service disruption on 2021-11-27 8:05pm to 8:55pm (UTC+7), we've identified further that a few of the transactions during the disruption period were not completely processed.
We're currently working on it at the moment and are expected with fully process them within the next 4 hours.
All systems are online now and new transactions are not affected.
Nov 29, 09:54 WIB
Nov 28, 2021
Resolved -
Dear customers,
Our system has detected a disruption to our disbursements and virtual account services due to upstream bank partner BNI extending maintenance time.
The maintenance has since completed at 5am and the pending transactions has since been processed.
Nov 28, 10:05 WIB
Our system has detected a disruption to our disbursements and virtual account services due to upstream bank partner BNI extending maintenance time.
The maintenance has since completed at 5am and the pending transactions has since been processed.
Nov 28, 10:05 WIB
Completed -
The scheduled maintenance has been completed.
Nov 28, 03:00 WIB
Nov 28, 03:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 01:00 WIB
Nov 28, 01:00 WIB
Scheduled -
Dear Customers,
BNI informed us of scheduled maintenance to their Virtual Account system in order to improve the service level and reliability:
Date: Sunday, November 28th 2021
Time: 01.00-03.00 WIB
Estimated duration: 2 hours
Until the maintenance is over, there are impacts which Virtual Accounts with the bank code "BNI" will be affected as follows:
1. Create and Update VA cannot be done
2. Payment cannot be done
We recommend asking your end-users to use Virtual Accounts from other banks during this period, if possible. We do apologize for any inconvenience caused.
Thank you,
Xendit Customer Support
Nov 25, 10:21 WIB
BNI informed us of scheduled maintenance to their Virtual Account system in order to improve the service level and reliability:
Date: Sunday, November 28th 2021
Time: 01.00-03.00 WIB
Estimated duration: 2 hours
Until the maintenance is over, there are impacts which Virtual Accounts with the bank code "BNI" will be affected as follows:
1. Create and Update VA cannot be done
2. Payment cannot be done
We recommend asking your end-users to use Virtual Accounts from other banks during this period, if possible. We do apologize for any inconvenience caused.
Thank you,
Xendit Customer Support
Nov 25, 10:21 WIB
Nov 27, 2021
Resolved -
Dear customers,
We have identified disruption in Virtual Account Services affecting:
- BSI
- BCA
- BJB
between 20:05 (UTC+7) and 20:55 (UTC+7).
There was a disruption in upstream partners during this period and the issue has been resolved.
Our systems have recovered and the pending virtual accounts transactions have been processed.
Nov 27, 20:00 WIB
We have identified disruption in Virtual Account Services affecting:
- BSI
- BCA
- BJB
between 20:05 (UTC+7) and 20:55 (UTC+7).
There was a disruption in upstream partners during this period and the issue has been resolved.
Our systems have recovered and the pending virtual accounts transactions have been processed.
Nov 27, 20:00 WIB
Resolved -
Dear Customers,
We experienced a disruption from our upstream provider from 2021-11-27 8:05pm to 8:55pm (UTC+7), which affected multiple services, causing requests to not be processed fully.
The impacted products are:
- Virtual Accounts
- Disbursements
- XenPlatform
The services has since recovered and pending requests have been processed.
Nov 27, 20:00 WIB
We experienced a disruption from our upstream provider from 2021-11-27 8:05pm to 8:55pm (UTC+7), which affected multiple services, causing requests to not be processed fully.
The impacted products are:
- Virtual Accounts
- Disbursements
- XenPlatform
The services has since recovered and pending requests have been processed.
Nov 27, 20:00 WIB
Completed -
The scheduled maintenance has been completed.
Nov 27, 18:01 WIB
Nov 27, 18:01 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 17:00 WIB
Nov 27, 17:00 WIB
Scheduled -
Dear Valued Customers,
We were informed that there will be a scheduled maintenance with our partners that will affect disbursements to PH channels to improve their services with the details below:
Start: Saturday, 27 NOV 2021 at 06.00PM (GMT+8)
End : Saturday, 27 NOV 2021 at 07.00PM (GMT+8)
Duration : 1 hour
Impact:
Disbursement transactions may fail or get stuck in pending/disbursing.
During this maintenance, any disbursement transaction less than Php50,000 in amount will not be processed.
Please refrain from creating disbursement transactions with amount less than Php50,0000 during this time.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Nov 27, 14:18 WIB
We were informed that there will be a scheduled maintenance with our partners that will affect disbursements to PH channels to improve their services with the details below:
Start: Saturday, 27 NOV 2021 at 06.00PM (GMT+8)
End : Saturday, 27 NOV 2021 at 07.00PM (GMT+8)
Duration : 1 hour
Impact:
Disbursement transactions may fail or get stuck in pending/disbursing.
During this maintenance, any disbursement transaction less than Php50,000 in amount will not be processed.
Please refrain from creating disbursement transactions with amount less than Php50,0000 during this time.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Nov 27, 14:18 WIB
Resolved -
This incident is resolved
Nov 27, 15:36 WIB
Nov 27, 15:36 WIB
Monitoring -
A fix has been implemented and we are monitoring the situation.
Previously, impacted transactions will be reconciled to their final state in the next hour.
Nov 27, 14:57 WIB
Previously, impacted transactions will be reconciled to their final state in the next hour.
Nov 27, 14:57 WIB
Update -
We are continuing to investigate this issue
Nov 27, 14:04 WIB
Nov 27, 14:04 WIB
Investigating -
Dear customers
We have detected issues in the following services:
LinkAja E-wallets
- LinkAja payments are intermittently not processed to their completion since 2021-11-26 10:24:59 (UTC+7)
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Nov 27, 13:08 WIB
We have detected issues in the following services:
LinkAja E-wallets
- LinkAja payments are intermittently not processed to their completion since 2021-11-26 10:24:59 (UTC+7)
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Nov 27, 13:08 WIB
Resolved -
Dear customers
We have detected issues in the Philippines disbursements service between 8:32 AM - 9:51 AM (UTC+7).
PH disbursements with amount less than 50k to all banks except:
PH_CRD
PH_COINS
PH_MET
PH_BPIDB
PH_BDO
PH_ABP
PH_RBG
PH_CBS
PH_EWB
PH_PRB
The transactions may be stuck in DISBURSING status during the period.
The pending transactions have all been resumed at 10:07 AM (UTC+7).
Nov 27, 08:30 WIB
We have detected issues in the Philippines disbursements service between 8:32 AM - 9:51 AM (UTC+7).
PH disbursements with amount less than 50k to all banks except:
PH_CRD
PH_COINS
PH_MET
PH_BPIDB
PH_BDO
PH_ABP
PH_RBG
PH_CBS
PH_EWB
PH_PRB
The transactions may be stuck in DISBURSING status during the period.
The pending transactions have all been resumed at 10:07 AM (UTC+7).
Nov 27, 08:30 WIB
Resolved -
Dear customers
We have detected intermittent issues in the disbursement services between 8:05am to 9:36am (UTC+7). The system has recovered and here are the impacts:
- Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
- Disbursements to other banks with amounts up to IDR 25,000,000 are not affected
- Disbursements to other banks with amounts from IDR 25,000,000 to IDR 100,000,000 will be kept pending in our system until the issue is resolved
Recovery:
The pending transactions that were affected by this issue earlier should be updated to their final statuses by next 2-3 hours or up till next bank working day
Nov 27, 08:00 WIB
We have detected intermittent issues in the disbursement services between 8:05am to 9:36am (UTC+7). The system has recovered and here are the impacts:
- Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
- Disbursements to other banks with amounts up to IDR 25,000,000 are not affected
- Disbursements to other banks with amounts from IDR 25,000,000 to IDR 100,000,000 will be kept pending in our system until the issue is resolved
Recovery:
The pending transactions that were affected by this issue earlier should be updated to their final statuses by next 2-3 hours or up till next bank working day
Nov 27, 08:00 WIB
Nov 26, 2021
No incidents reported.
Nov 25, 2021
Resolved -
This incident has been resolved.
Nov 25, 15:59 WIB
Nov 25, 15:59 WIB
Monitoring -
Dear customers,
We are seeing that this connectivity issue has been resolved by MyRepublic Indonesia. Users can now access Xendit Dashboard, Checkout, and API using MyRepublic Indonesia.
We continue to monitor the status to make sure there are no further disruptions.
Nov 25, 15:44 WIB
We are seeing that this connectivity issue has been resolved by MyRepublic Indonesia. Users can now access Xendit Dashboard, Checkout, and API using MyRepublic Indonesia.
We continue to monitor the status to make sure there are no further disruptions.
Nov 25, 15:44 WIB
Update -
We are continuing to investigate this issue.
Nov 25, 14:48 WIB
Nov 25, 14:48 WIB
Update -
We are continuing to investigate this issue.
Nov 25, 12:20 WIB
Nov 25, 12:20 WIB
Investigating -
Dear customers,
We are hearing several connectivity issues to Xendit Dashboard, Checkout page, and API from users who are using MyRepublic (ISP) Indonesia
We can reproduce the issue, and we are coordinating with MyRepublic Indonesia for investigation.
We also have tested connection to these Xendit services using other ISPs and our test results show there are no connectivity issues on other ISPs
While we are working with MyRepublic Indonesia for resolution, you can either switch network other than MyRepublic Indonesia or use VPN, to access these Xendit services for the time being
We apologize for inconvenience and we will share more update when we have one
Nov 25, 11:34 WIB
We are hearing several connectivity issues to Xendit Dashboard, Checkout page, and API from users who are using MyRepublic (ISP) Indonesia
We can reproduce the issue, and we are coordinating with MyRepublic Indonesia for investigation.
We also have tested connection to these Xendit services using other ISPs and our test results show there are no connectivity issues on other ISPs
While we are working with MyRepublic Indonesia for resolution, you can either switch network other than MyRepublic Indonesia or use VPN, to access these Xendit services for the time being
We apologize for inconvenience and we will share more update when we have one
Nov 25, 11:34 WIB
Resolved -
LinkAja have confirmed the resolution of the SMS verification issue. Payment verifications are back to normal.
Sorry for the inconvenience caused.
Nov 25, 13:09 WIB
Sorry for the inconvenience caused.
Nov 25, 13:09 WIB
Investigating -
Dear customers,
Our partner LinkAja informed us ~12:25 pm WIB that they are experiencing a problem with OTP SMS verification that would have caused failure in payment due to failure in verification.
We apologize for the inconvenience caused and waiting for our partner to update us on this issue.
Nov 25, 12:25 WIB
Our partner LinkAja informed us ~12:25 pm WIB that they are experiencing a problem with OTP SMS verification that would have caused failure in payment due to failure in verification.
We apologize for the inconvenience caused and waiting for our partner to update us on this issue.
Nov 25, 12:25 WIB
Resolved -
This incident has been resolved.
Nov 25, 12:42 WIB
Nov 25, 12:42 WIB
Monitoring -
Since since 11:26 am WIB, errors are not occurring anymore. We continue to monitor the situation.
Nov 25, 11:26 WIB
Nov 25, 11:26 WIB
Update -
Partner has acknowledged the issue and currently investigating the root cause. We will update, once we have any further status on this issue.
Nov 25, 11:10 WIB
Nov 25, 11:10 WIB
Investigating -
Dear customers,
Due to an issue with our partner (Paymaya), it is currently not possible to create a charge in the Philippines since 10:25 WIB. Any attempt to create a Paymaya charge will generate a 5xx error code from our gateway.
We are monitoring the situation and will update you once our partner is back online.
Nov 25, 10:25 WIB
Due to an issue with our partner (Paymaya), it is currently not possible to create a charge in the Philippines since 10:25 WIB. Any attempt to create a Paymaya charge will generate a 5xx error code from our gateway.
We are monitoring the situation and will update you once our partner is back online.
Nov 25, 10:25 WIB
Nov 24, 2021
Resolved -
This incident has been resolved.
Nov 24, 20:53 WIB
Nov 24, 20:53 WIB
Monitoring -
The callbacks are back to normal now. We are continuing to monitor for any further issues.
Nov 24, 19:57 WIB
Nov 24, 19:57 WIB
Investigating -
Dear Customers,
We are currently noticing increases in delays in callbacks for multiple products/services to merchants. We're investigating the issue and will follow up with the progress of our investigation.
Nov 24, 18:52 WIB
We are currently noticing increases in delays in callbacks for multiple products/services to merchants. We're investigating the issue and will follow up with the progress of our investigation.
Nov 24, 18:52 WIB