Xendit Status

May 26, 2026

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 26, 00:16 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.056% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 26, 00:06 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 26, 00:16 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 26, 00:06 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
May 26, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon May 25 2026 15:55:00 GMT+0000
End Date: Mon May 25 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
May 24, 07:00 WIB

May 25, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 23:33 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 23:07 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
May 25, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon May 25 2026 13:55:00 GMT+0000
End Date: Mon May 25 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
May 24, 07:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 21:30 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 17:23 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 19:58 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 55.666s
- First triggered at: 2026-05-25 20:41:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 19:43 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 16:30 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 16:10 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 14:57 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 14:25 WIB

VIRTUAL_ACCOUNT BCA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 14:53 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 14:37 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 13:55 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 13:32 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
May 25, 13:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-9999, 100000001-250000000
May 25, 12:50 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 12:41 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 11:43 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 11:07 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 15.80% of requests in the last 15 minutes have been affected
- First triggered at: 2026-05-25 10:42:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 10:52 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 10:28 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 10:14 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 10:21 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 15.70% of requests in the last 15 minutes have been affected
- First triggered at: 2026-05-25 09:55:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 09:59 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 09:52 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 09:24 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 08:30 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 08:22 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 07:16 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 07:06 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 05:06 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 12:54 WIB

EWALLET TRUEMONEY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 04:29 WIB

Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 04:27 WIB

EWALLET TRUEMONEY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 03:56 WIB

Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 25, 03:55 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 00:20 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 23:51 WIB

May 24, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 23:41 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 23:09 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 22:14 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 22:11 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 21:59 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 21:56 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 21:51 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 21:48 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 19:48 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 19:47 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 19:19 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.70% of requests in the last 15 minutes have been affected
- First triggered at: 2026-05-24 19:01:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 19:05 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 17:01 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 16:58 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 16:23 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 16:22 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 15:44 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 15:43 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 14:39 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 14:36 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 13:59 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 13:54 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 12:21 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 10:17 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 10:27 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 10:26 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 10:16 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 10:15 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 10:03 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 10:01 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 09:47 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 14:41 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 09:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 09:09 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 08:58 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 70.191s
- First triggered at: 2026-05-24 09:41:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 08:43 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 08:23 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 07:02 WIB

KBank System Maintenance 24/05/2026

Completed - The scheduled maintenance has been completed.
May 24, 07:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:40 WIB

Scheduled - Dear Valued Merchants,

Please be informed that Kasikornbank (KBank) will be performing a scheduled system maintenance on
May 24, 2026, from 00:40 to 07:00 AM (GMT+7).

During this period, the following services on Xendit's platform will be temporarily affected:

- KBank Direct Debit
- Kbank Mobile Banking

We kindly ask you to avoid making transactions using the services listed above during the maintenance window.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or need further assistance, please contact our support team:
Email: help@xendit.th
LINE OA: @xendit.th

Sincerely,
Xendit Tech Company Limited
May 20, 14:49 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 06:18 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 25.00% of requests in the last 15 minutes have been affected
- First triggered at: 2026-05-24 05:52:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 05:59 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 03:48 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 33.30% of requests in the last 15 minutes have been affected
- First triggered at: 2026-05-24 03:30:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 24, 03:32 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
May 24, 01:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
May 24, 01:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
May 24, 00:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
May 23, 23:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
May 23, 22:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
May 23, 22:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount
May 23, 17:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
May 23, 17:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount
May 23, 09:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
May 23, 09:30 WIB

May 23, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 23:58 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 23:07 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 23:01 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 22:55 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 22:19 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 22:18 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 22:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 22:07 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 21:38 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 21:35 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 20:37 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 20:31 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 18:46 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 18:44 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 18:02 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 17:59 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 17:07 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 17:05 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 16:12 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 16:10 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 15:03 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 15:02 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 14:13 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 13:02 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 11:47 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 09:02 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 08:32 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 08:00 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 08:24 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 76.672s
- First triggered at: 2026-05-23 09:07:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 08:09 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 03:10 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 23, 02:57 WIB

Payouts Disruption in Thailand

Resolved - This incident has been resolved.
May 23, 03:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BBL: All amount
May 23, 03:00 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
May 23, 00:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
May 23, 00:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
May 23, 00:00 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
May 23, 00:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

CIMB: above 10000
May 22, 23:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

CIMB: above 100000001
May 22, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

CIMB: above 250000001
May 22, 21:00 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
May 23, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri May 22 2026 15:55:00 GMT+0000
End Date: Fri May 22 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
May 17, 07:00 WIB

May 22, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 23:27 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 23:09 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 22:51 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 22:48 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
May 22, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri May 22 2026 13:55:00 GMT+0000
End Date: Fri May 22 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
May 17, 07:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 20:18 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 16:33 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 20:00 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 19:57 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 18:06 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 15.40% of requests in the last 15 minutes have been affected
- First triggered at: 2026-05-22 17:49:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 17:54 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 18:05 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 18:03 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 16:03 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 15:54 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 15:59 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.40% of requests in the last 15 minutes have been affected
- First triggered at: 2026-05-22 15:42:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 15:46 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 13:55 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 13:12 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 12:42 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 11:32 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 10:34 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 09:50 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 09:20 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 09:02 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 08:09 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 7.40% of requests in the last 10 minutes have been affected
- First triggered at: 2026-05-22 07:56:15+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 07:59 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 05:54 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 16:57 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 02:53 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 22, 02:48 WIB

Payouts Disruption in Thailand

Resolved - This incident has been resolved.
May 22, 01:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: All amount
May 22, 01:10 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 01:17 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: ph
- Over 0.239% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 23:23 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
May 22, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu May 21 2026 15:55:00 GMT+0000
End Date: Thu May 21 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
May 17, 07:00 WIB

May 21, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 23:35 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 23:06 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 23:00 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 22:59 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
May 21, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 250000001-1000000000
May 21, 22:30 WIB

Delay in Regional Remittance due to name screen partner outage

Resolved - This incident has been resolved.
May 21, 22:58 WIB

Investigating - Dear Customers,

Our name screening partner is currently experiencing an unplanned outage.
Merchants will currently see a remittance stuck in pending state.

The remittance will be processed after our name screening partners outage is resolved.

No retries/reconciliation is needed.

Best Regards,
Xendit Team
May 21, 22:06 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
May 21, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu May 21 2026 13:55:00 GMT+0000
End Date: Thu May 21 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
May 17, 07:00 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 19:28 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 52.955s
- First triggered at: 2026-05-21 20:11:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 19:13 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 16:01 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 15:49 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 15:19 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 14:56 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 14:50 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 14:48 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 14:38 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 14:04 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 12:21 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 11:11 WIB

Payouts Disruption in Thailand

Resolved - This incident has been resolved.
May 21, 12:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: All amount
May 21, 12:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 10:56 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 10:07 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 09:33 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 09:02 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 21, 03:09 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
May 21, 03:00 WIB

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit May `26`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit May `26`, `2026` `22:55` - May `27`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit May `27`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit May `27`, `2026` `22:55` - May `28`, `2026` `00:05` WIB

Payment and Webhook Scheduled Maintenance May `28`, `2026` `02:30`-`02:35` WIB

Scheduled Maintenance for BPI Direct Debit May `28`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit May `28`, `2026` `22:55` - May `29`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit May `29`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit May `29`, `2026` `22:55` - May `30`, `2026` `00:05` WIB

Past Incidents

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit May 26, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit May 26, 2026 22:55 - May 27, 2026 00:05 WIB

Scheduled Maintenance for BPI Direct Debit May 27, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit May 27, 2026 22:55 - May 28, 2026 00:05 WIB

Payment and Webhook Scheduled Maintenance May 28, 2026 02:30-02:35 WIB

Scheduled Maintenance for BPI Direct Debit May 28, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit May 28, 2026 22:55 - May 29, 2026 00:05 WIB

Scheduled Maintenance for BPI Direct Debit May 29, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit May 29, 2026 22:55 - May 30, 2026 00:05 WIB

Past Incidents

Scheduled Maintenance for BPI Direct Debit May `26`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit May `26`, `2026` `22:55` - May `27`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit May `27`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit May `27`, `2026` `22:55` - May `28`, `2026` `00:05` WIB

Payment and Webhook Scheduled Maintenance May `28`, `2026` `02:30`-`02:35` WIB

Scheduled Maintenance for BPI Direct Debit May `28`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit May `28`, `2026` `22:55` - May `29`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit May `29`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit May `29`, `2026` `22:55` - May `30`, `2026` `00:05` WIB