All Systems Operational
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Onboarding ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Batch Disbursements ? Operational
Autowithdrawal Operational
Credit/Debit Cards ? Operational
xenShield / Fraud Detection System ? Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
eWallets Partners Operational
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
Direct Debit Bank Partners Operational
BRI (Indonesia) Operational
BCA KlikPay (Indonesia) Operational
BCA OneKlik (Indonesia) Operational
BPI (Philippines) Operational
Unionbank (Philippines) Operational
PayLater / Cardless Credit Partners Operational
BillEase (Philippines) Operational
Kredivo Operational
QR Code Partners Operational
QR Codes Operational
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Customers,

In order to serve you better for our virtual account products, we would like to schedule a maintenance for our virtual account service with the following details:

Date: Wednesday, 20 October 2021
Time: 01:00 a.m. - 01:00 a.m. WIB
Duration: 10 minutes

During this maintenance:

1. Payment to BCA VA (Aggregator and Switcher) cannot be done
2. Payment to BSI VA cannot be done
3. Payment to BJB VA cannot be done

If you need further assistance, please contact help@xendit.co.

Sincerely,

Xendit Customer Support
Posted on Oct 11, 14:55 WIB
Past Incidents
Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 08:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:01 WIB
Scheduled - Dear Valued Customers,

We were informed that there will be a scheduled maintenance with some banks and e-wallets that will affect disbursements to PH channels to improve their services with the details below:

Start: Saturday, 16 Oct 2021 at 09.00PM (GMT+8)
End : Sunday 17 Oct 2021 at 09.00AM (GMT+8)

Affected channels:
PH_SBA
PH_COINS
PH_PAYMAYA
PH_EWR
PH_CRD
PH_CMG
PH_BRB
PH_RBG
PH_PRB
PH_ONB
PH_QCB

Impact:
Disbursement transactions may fail or get stuck in pending/disbursing.
During this maintenance, any disbursement transaction less than Php50,000 in amount will not be processed.

Please refrain from creating disbursement transactions with amount less than Php50,0000 during this time.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Oct 16, 18:14 WIB
Oct 16, 2021
Oct 15, 2021
Resolved - This incident has been resolved.

Apologize for the inconvenience caused and we thank you for your patience.
Oct 15, 16:53 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 16:38 WIB
Investigating - Dear customers,

Our monitors are detecting a degraded experience on our Fraud Detection System.
If you enable Fraud Detection System, your Credit Card transactions are skipping Fraud Detection System at the moment.
If you do not enable Fraud Detection System, there is no impact for you.

Our team is working to investigate and resolve the issue at the moment
Oct 15, 15:46 WIB
Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 15:12 WIB
Update - We are continuing to monitor for any further issues.
Oct 14, 15:12 WIB
Monitoring - Mandiri Disbursements and VA are now operational.

We are still monitoring the results.
Oct 14, 14:58 WIB
Investigating - Dear customers,

We have detected a disruption with our bank partners resulting in a disruption in Mandiri disbursements and Virtual Accounts.

Impact:
- Mandiri Disbursements with amounts under IDR 10,000 and above IDR 100 million are affected and will be kept pending
- Mandiri Disbursements amount between IDR 10,000 and IDR 100 million are not affected
- All other Disbursements are not affected
Oct 14, 14:18 WIB
Resolved - This incident has been resolved.
Oct 14, 13:38 WIB
Monitoring - Disbursements to Mandiri accounts are now operational.

We are still monitoring the results.
Oct 14, 13:16 WIB
Investigating - Dear customers,

We have detected a disruption with our bank partners resulting in a disruption in Mandiri disbursements.

Impact:
- Mandiri Disbursements with amounts under IDR 10,000 and above IDR 100 million are affected and will be kept pending
- Mandiri Disbursements amount between IDR 10,000 and IDR 100 million are not affected
- All other Disbursements are not affected
Oct 14, 12:25 WIB
Resolved - This incident has been resolved.
Oct 14, 12:16 WIB
Monitoring - Disbursements to Mandiri accounts are now operational.

We are still monitoring the results.
Oct 14, 12:11 WIB
Update - We are continuing to investigate this issue.
Oct 14, 11:36 WIB
Investigating - Dear customers,

We have detected a disruption with our bank partners resulting in a disruption in Mandiri disbursements.

Impact:
- Mandiri Disbursements with amounts under IDR 10,000 and above IDR 100 million are affected and will be kept pending
- Mandiri Disbursements amount between IDR 10,000 and IDR 100 million are not affected
- All other Disbursements are not affected
Oct 14, 11:27 WIB
Completed - The scheduled maintenance has been completed.
Oct 14, 00:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:30 WIB
Scheduled - Dear Valued Customers,

We were informed by OVO that there will be a scheduled maintenance to improve their services with the following details:

Start: Wednesday, 13 October 2021 11.30 P.M JKT
End: Thursday 14 October 2021 00.30 A.M JKT
Duration: 60 minutes

During this maintenance:
No downtime expected

If you need further assistance, kindly contact us at help@xendit.co
Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Oct 13, 15:21 WIB
Oct 13, 2021
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021
Resolved - Dear customers,

The issue is resolved.
Oct 10, 14:47 WIB
Monitoring - Dear customers,

The connection to our partner has recovered and we are monitoring the situation.
Oct 10, 14:31 WIB
Investigating - Dear customers,

We have detected a disruption with our bank partners resulting in a disruption in Mandiri disbursements.

Impact:
- Disbursements to Mandiri accounts with amounts from IDR 10,000 to 100,000,000 are not affected
- Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
- All other disbursements are not affected
Oct 10, 14:15 WIB
Completed - The scheduled maintenance has been completed.
Oct 10, 00:25 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 23:57 WIB
Scheduled - Dear Valued Customers,

We were informed by Permata Bank that there will be a scheduled maintenance to improve their services with the details below:

Switch Over,
Start: Friday, 8 October 2021 at 11:55PM WIB
End : Saturday, 9 Oct 2021 at 00:25AM WIB
Duration : 30 minutes

Switch Back,
Start: Saturday, 9 October 2021 at 11:55PM WIB
End : Sunday, 10 Oct 2021 at 00:25AM WIB
Duration : 30 minutes

Impact:
- Merchant still can create or update Permata VA
- Payment to Permata will be unavailable

We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues.

We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Oct 9, 10:20 WIB
Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 04:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 WIB
Scheduled - Dear Valued Customers,

We were informed that there will be a scheduled maintenance that will affect BPI Direct Debit (channel_code: BA_BPI) to improve their services with the details below:

Start: Friday, 8 Oct 2021 at 10.00PM (GMT+8)
End : Saturday, 9 Oct 2021 at 17.00PM (GMT+8)
Duration: 19 hours

Impact:
We will bring down the BA_BPI Direct Debit channel for the scheduled downtime.

We apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.


Regards,
Xendit Customer Support
Oct 6, 12:07 WIB
Oct 8, 2021
Resolved - Dear customers,

We have been monitoring the services and it runs smoothly.

Thank you for your patience!
Oct 8, 15:33 WIB
Monitoring - Dear customers,

We have resolved the issues and currently monitoring the performance for the next 15 minutes.

You may retry to access the services again.
Oct 8, 14:57 WIB
Investigating - Dear customers,

We have detected issues in the Invoice services, which impact on below processes:
- Access to ondemand page and recurring page are down (unaccessible)
- Invoice page access

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

We suggest you to access this service again once the issue is resolved.
Oct 8, 14:09 WIB
Completed - The scheduled maintenance has been completed.
Oct 8, 07:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 WIB
Scheduled - Dear Valued Customers,

We were informed that there will be a scheduled maintenance that will affect disbursements to GCASH (channel_code: PH_GCASH) to improve their services with the details below:

Start: Thursday, 7 Oct 2021 at 09.00PM (GMT+8)
End : Friday 8 Oct 2021 at 08.00AM (GMT+8)
Duration: 11 hours

Impact:
- Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing.
- During this maintenance, any disbursements to PH_GCASH less than PHP 50,000 in amount will not be processed.

Please refrain from creating GCASH disbursement transactions during this time.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Oct 7, 19:23 WIB
Oct 7, 2021
Completed - The scheduled maintenance has been completed.
Oct 7, 23:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:31 WIB
Scheduled - Dear Valued Customers,

We have been informed that our partner, LinkAja will be conducting a brief maintenance with the following details:

Start: Thursday, 7 Oct 2021 at 22:30
End: Thursday, 7 Oct 2021 at 23:00
Downtime: ± 10-15 minutes

Impact will be in generating QR transactions.

Please refrain from doing QR transactions with LinkAja during this period. Thank you for your understanding and cooperation. If you need further assistance, please contact us at help@xendit.co

Regards,

Xendit Customer Support
Oct 7, 20:50 WIB
Resolved - Dear customers,

The issue has been resolved.

You can continue below process as per usual:
- Business Creation (Merchant Registration) via Xendit Dashboard
- Sub Account creation for XenPlatform

Thank you for your patience.
Oct 7, 21:46 WIB
Investigating - Dear customers,

We have detected issues in the following services:

- Business Creation (Merchant Registration) via Xendit Dashboard
- Sub Account creation for XenPlatform

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

We recommend to retry again after we resolve the problem.

Thank you for your patience.
Oct 7, 21:04 WIB
Resolved - Dear customers,

The issue has been resolved, and there is no delayed callback from DANA for the past hour monitoring.

Thank you for your patience.
Oct 7, 19:09 WIB
Investigating - Dear customers

We have detected issues in the following services:

DANA delayed callback

Please note that the customer can still create checkout/payment using DANA.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

Thank you for your patience.
Oct 7, 16:28 WIB
Resolved - Dear customers,

This issue has been resolved, you can continue to create the sub accounts as needed.

Thank you for your patience.
Oct 7, 17:14 WIB
Investigating - Dear customers

We have detected issues in the following services:

XenPlatform Sub Account Creation

This issue will have impact in several processes below:
- Customer who uses V1 will get 500 errors
- Customer who uses V2 will get delayed callback, automated retry will be done on Xendit side, and eventually complete the request and send callback to customer.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

Thank you for your patience.
Oct 7, 16:18 WIB
Resolved - Dear customers

The fixes to this issue are stable and we are now seeing normal operation of our services.
Oct 7, 08:14 WIB
Update - We are continuing to work on a fix for this issue.
Oct 7, 08:13 WIB
Identified - Dear customers

We have detected issues in the following services:

LinkAja E-Wallet Service

This problem happens due to an issue at LinkAja network connection.

This impacts to the
- checkout creation for Linkaja ewallet via API/ Invoice
- payment callbacks are also affected

We are currently in close communication with the partner and will keep this page updated as we learn more and restore these services.

In the meantime, you may advise your customers to use other wallet/payment channels for checkout.
Oct 6, 23:00 WIB
Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 01:00 WIB
Scheduled - Dear Valued Customers,

We would like to inform you that OVO will have maintenance during:
Date: 07 October 2021
Time: 01:00 AM to 02:00 AM

Impact:
- Expected OVO Maintenance Mode
- Transaction from OVO to other banks will be offline during the maintenance time

Please kindly refrain doing OVO transactions on the mentioned timeframe.

If you need further assistance, please contact us at help@xendit.co
Thank you for your cooperation.


Regards,
Xendit Customer Support
Oct 6, 16:16 WIB
Completed - The scheduled maintenance has been completed.
Oct 7, 00:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:01 WIB
Scheduled - Dear Valued Customers,

We were informed that there will be a scheduled maintenance with our partners that will affect disbursements to PH channels (except to PH_UBP) to improve their services with the details below:

Start: Thursday, 7 Oct 2021 at 12.00AM (GMT+8)
End : Thursday 7 Oct 2021 at 01.00AM (GMT+8)
Duration: 1 hour

Impact:
- Disbursement transactions may fail or get stuck in pending/disbursing.
- During this maintenance, any disbursement transaction less than PHP50,000 in amount will not be processed.

Please refrain from creating disbursement transactions with amount less than PHP50,0000 during this time.

We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.


Regards,
Xendit Customer Support
Oct 6, 19:31 WIB
Oct 6, 2021
Resolved - Dear customers

During the period of 12:16-12:24 and 13:06-13:12, our XenPlatform transfers product saw a number of errors.

During this time, customers may have experienced an error while trying to use this service.

We can confirm that a fix has been deployed to prevent this happening in the future and we apologise for any inconvenience this may have caused.
Oct 6, 12:00 WIB
Oct 5, 2021
Resolved - The following fixes have been made to resolve this incident:

1. UBP has fixed the underlying problem on their end

Your end users should now be able to successfully perform the following:

1. Create a disbursement via Union Bank
2. Accept payments via our Union Bank direct debit payment channel for both our API and Invoice products.

We apologise for any inconvenience this may have caused.
Oct 5, 17:33 WIB
Monitoring - Our bank partner has confirmed that they have implemented a fix and we are currently monitoring the results.
Oct 5, 17:19 WIB
Update - Dear Customers,

We have also detected issues with our Direct Debit payments via Union Bank. We have remove this payment option from our Invoices and are working with our Bank Partner to resolve the issue.
Oct 5, 16:19 WIB
Update - We are continuing to work with our bank partner to fix this issue.
Oct 5, 16:10 WIB
Identified - Dear Customers,

We have detected issues in the following services:

Union Bank Disbursements
- Customers will experience delayed disbursement callbacks using Union Bank.

Union Bank Direct Debit payments
- Some customers will receive an error when attempting to pay via our Union Bank Direct Debit channel.

We have raised this issue with our Bank Partner who have acknowledged the issue and will keep this page updated as we learn more and restore these services.

Please note that, disbursements greater than PHP50,000 are unaffected.
Oct 5, 14:21 WIB
Resolved - This incident has been resolved.
Oct 5, 10:05 WIB
Update - We are continuing to monitor for any further issues.
Oct 5, 05:21 WIB
Monitoring - https://twitter.com/WhatsApp/status/1445060216161116168
Impact

Invoice / Third Party Integrations
- End users will not receive Invoice for Invoices that have been created with WhatsApp as notification channel
- End users will not receive payment reminders for Invoices that have been created with WhatsApp as notification channel
- End users will not receive expiration notice for Invoices that have been created with WhatsApp as notification channel
- End users will not receive payment completion notice for Invoices that have been created with WhatsApp as notification channel
- End users will not receive KYC resubmission requests notice via WhatsApp
Oct 4, 23:31 WIB
Oct 4, 2021
Resolved - BNI has fixed the underlying problem on their end.

Your end users should now be able to successfully make payments to BNI VAs.

We apologise for any inconvenience this may have caused.
Oct 4, 11:59 WIB
Monitoring - There are some updates to this incident:

1. BNI has identified the issue and have implemented a fix on their end.

You should still expect to experience the following impacts:

1. Delayed payment callbacks for payments made to virtual accounts issued by BNI

The team is still in the process of conducting the following recovery activities:

1. Monitoring the status of payments from BNI and working closely with their team to verify systems are back to normal
Oct 4, 11:50 WIB
Identified - We have detected an issue with our BNI Virtual Account service which is causing delayed payment callbacks for all customers.

We have escalated this to our Bank Partner BNI who have acknowledged the issue and are working on a fix.
Oct 4, 11:46 WIB
Oct 3, 2021

No incidents reported.