All Systems Operational
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Operational
Direct Debit Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
Dashboard Operational
xenInvoice Operational
xenBatch Operational
eWallets Partners Operational
OVO Operational
Dana Operational
LinkAja Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Cardless Credit Partners Operational
Kredivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LinkAja Maintenance Jan 25, 23:59 - Jan 26, 01:00 WIB
Dear Customer,

Please advised that LinkAja will perform maintenance to upgrade system activity.

Schedule:
Date: Monday, 25 January 2021
Time: 23:59 PM - 1 AM, Jakarta time
Duration: 1 hour

During the maintenance process, the impact would be as the following:
- All Ewallet Linkaja and QR Code Transaction will not be available

We would like to recommend to avoid Linkaja payments during the downtime.

Thank you
Regards,
Xendit Customer Support
Posted on Jan 22, 14:14 WIB
Disbursement Maintenance Jan 30, 22:00 - Jan 31, 03:00 WIB
Dear Customer,

Please be advised that our partner will perform a maintenance to improve system services.
Date: 30-31st January 2021
Time: 22:00PM until 3:00AM, Jakarta Time
Duration: 5 hours

During the maintenance process, the impact would be as the following:
- Disbursement to Mandiri with amount 50M will be delayed

We would like to recommend please refrain from requesting Mandiri disbursement during the maintenance process.

Thank you
Regards,
Xendit Customer Support
Posted on Jan 22, 17:53 WIB
Past Incidents
Jan 24, 2021
Completed - The scheduled maintenance has been completed.
Jan 24, 03:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 01:00 WIB
Scheduled - Dear Customers,

Please be advised that BCA will perform maintenance to improve system services.
Schedule:
Date: Sunday, 24 January 2020
Time: 01:00 AM - 03:30 AM, Jakarta time
Duration: 2 hours 30 minutes

During the maintenance process, the impact would be as follows:
1. Switcher
- BCA VA creation or update cannot be done
- BCA VA cannot be paid
2. Aggregator
- BCA VA cannot be paid

We would like to recommend to avoid to make BCA VA payment during the maintenance time. Thank you.
Jan 19, 17:17 WIB
Jan 23, 2021
Resolved - Dear Customers,

LinkAja payments callback is fully recovered from the disruption. Thank you for your patience

Kind regards,
Xendit Customer Support
Jan 23, 03:00 WIB
Update - Dear Customers,

The following APIs have been fully recovered:
1. LinkAja e-wallets creation
2. QRIS payments creation
3. XenPlatform account creation

We are still monitoring to make sure the payments callback are returned to a healthy state.

Kind regards,
Xendit Customer Support
Jan 23, 02:22 WIB
Monitoring - Dear Customers,

We started to see successful request for both XenPlatform account creation & LinkAja payments. We are still monitoring the issue closely until the system fully recovered.

Kind regards,
Xendit Customer Support
Jan 23, 01:40 WIB
Update - Dear Customers,

We are still working with LinkAja with the recovery process. We'll return with more information as soon as we have news to share.

Thank you for bearing with us
Jan 23, 00:01 WIB
Identified - Dear Customers,

We have received the latest update that our partner LinkAja has confirmed that there is a network disturbance that causing the disruption of the LinkAja payments. We are currently working with the partner to put up the fixes.

Kind regards,
Xendit Customer Support
Jan 22, 23:07 WIB
Investigating - Dear Customers,

We are experiencing some disruptions on LinkAja payments & XenPlatform account creation. During this time:
1. LinkAja e-wallets will not be able to be created nor processed
2. QRIS payments will not be able to be created nor processed
3. XenPlatform account creation may fail

We are currently investigating this issue.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Jan 22, 22:51 WIB
Jan 22, 2021
Jan 21, 2021
Completed - The scheduled maintenance has been completed.
Jan 21, 00:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:30 WIB
Scheduled - Dear Customers,

Please be advised that Mandiri will perform maintenance to improve system services.

Schedule:
Date: Wednesday, 20 January 2020
Time: 11:30 PM - 12:00 AM, Jakarta time
Duration: 30 minutes

During the maintenance process, the impact would be as follows:
- Mandiri VA creation or update cannot be done
- Mandiri VA cannot be paid (including Top-up)

We would like to recommend to avoid making Mandiri VA payment during the maintenance time. Thank you.
Jan 20, 21:18 WIB
Jan 20, 2021
Resolved - System is stable and healthy again for the past 20 minutes and this incident has been resolved

We apologize for the inconvenience caused
Jan 20, 12:48 WIB
Monitoring - A fix has been implemented and we're monitoring the result

Tests are showing positive result and customers can login to Dashboard again

We're monitoring for the next 15 minutes to ensure stability

We thank you for your patience
Jan 20, 12:28 WIB
Investigating - Dear customers,

We have detected issue when logging to Xendit Dashboard
Several users are noticing "Something unexpected error" during login to Dashboard
Our team is in all hands to investigate this issue

We apologize for the inconvenience and we'll share new information as soon as we have update to share
Jan 20, 12:05 WIB
Resolved - This incident has been resolved and everything is running and stable again for the past 30 minutes

Thank you for your patience
Jan 20, 10:48 WIB
Monitoring - Our partner bank has resolved the issue on their end and all delayed disbursements have been processed successfully

We're monitoring for the next few minutes to ensure stability
Jan 20, 10:18 WIB
Update - Our partner bank is still working the resolve this issue

We'll return with more information as soon as we have news to share
Jan 20, 09:28 WIB
Identified - Dear customers,

We have identified delayed disbursements to BRI and BRI Syariah with amount below IDR 10,000 and above IDR 50,000,000
We are working with our partner bank to resolve the issue

We will be back once we have some more information
Jan 20, 08:40 WIB
Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 07:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:02 WIB
Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 21:00 WIB
Scheduled - Dear Customers,

Please be advised that BCA will perform maintenance to improve system services.
Schedule:

Date: Sunday, 17 January 2020
Time: 00:00 AM - 07:00 AM, Jakarta time
Duration: 7 hours

During the maintenance process, the impact would be as follows:

1. Switcher
- BCA VA creation or update cannot be done
- BCA VA cannot be paid
2. Aggregator
- BCA VA cannot be paid

We would like to recommend to avoid to make BCA VA payment during the maintenance time. Thank you.
Jan 13, 13:02 WIB
Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - Dear Customer,

We have identified the issue with BNI & BNI Syariah disbursements and resolved it accordingly. This channel is now operating normally.

We apologize for any inconvenience. Thank you for your understanding and patience.

Kind regards,
Xendit Support
Jan 13, 21:13 WIB
Investigating - Dear Customer,

We are experiencing a disruption to our BNI & BNI Syariah disbursements, which are temporarily unavailable. Transactions made during this time will remain in Pending.

We are investigating the issue and will provide an update when available. We apologize for the inconvenience caused. Thank you for your understanding.

Regards,
Xendit Support
Jan 13, 20:52 WIB
Completed - The scheduled maintenance has been completed.
Jan 13, 02:15 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 00:08 WIB
Scheduled - Dear Customers,

Please be informed that OVO has planned a maintenance downtime for 15 mins on Wednesday, 13 Jan 2021, 2am WIB.

Impact:
-Payments from OVO Consumer apps
-Merchant onboarding

Sincerely,
Xendit Customer Service
Jan 13, 00:07 WIB
Jan 12, 2021
Resolved - Dear Customer,

We have identified the issue with Mandiri disbursements and resolved it accordingly. This channel is now operating normally.

We apologize for any inconvenience. Thank you for your understanding and patience.

Kind regards,
Xendit Support
Jan 12, 06:03 WIB
Investigating - Dear Customer,

We are experiencing a disruption to our Mandiri disbursements, which are temporarily unavailable.

We are investigating the issue and will provide an update when available. We apologize for the inconvenience caused. Thank you for your understanding.

Regards,
Xendit Support
Jan 11, 21:51 WIB
Jan 11, 2021
Resolved - Dear Customers,

We would like to inform you that all issues with BRI disbursements have been resolved. We apologize for any inconvenience caused and thank you for your understanding and patience.

Kind regards,
Xendit Support
Jan 11, 13:24 WIB
Identified - Dear Customers,

We have detected an issue with disbursements to BRI below 10K IDR and above 50M IDR. The affected disbursement will be kept pending until the system is recovered.

We are working closely with BRI for resolution, and we apologize for any inconvenience caused.

Thank you,
Xendit
Jan 11, 12:40 WIB
Jan 10, 2021

No incidents reported.