All Systems Operational
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Onboarding ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Batch Disbursements ? Operational
Autowithdrawal Operational
Credit/Debit Cards ? Operational
eWallets Partners Operational
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
Direct Debit Bank Partners Operational
BRI (Indonesia) Operational
BCA KlikPay (Indonesia) Operational
BCA OneKlik (Indonesia) Operational
BPI (Philippines) Operational
Unionbank (Philippines) Operational
PayLater / Cardless Credit Partners Operational
BillEase (Philippines) Operational
Kredivo Operational
QR Code Partners Operational
QR Codes Operational
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 17, 2021
Disruption to BNI disbursements
Resolved - This incident has been resolved. All disbursements are operating normally.
Sep 17, 11:31 WIB
Identified - Dear customers,

We have detected a disruption with our bank partners resulting in a disruption in BNI disbursements.

Impact:
- Disbursements to BNI and BNI Syariah accounts with amounts from IDR 10,000 to IDR 100 million are not affected
- Disbursements to BNI and BNI Syariah accounts with amount less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
- All other disbursements are not affected
Sep 17, 10:54 WIB
Sep 16, 2021
Dashboard Withdrawals - disruption for Philippines customers
Resolved - This incident has been resolved. Dashboard Withdrawals are now operating normally.
Sep 16, 15:09 WIB
Update - We are continuing to work on a fix for this issue.
Sep 16, 15:03 WIB
Identified - Impacted Country: Philippines

Dear Customers,

We have observed a disruption in withdrawals on the Dashboard where you may be unable to see your available withdrawal bank accounts, and therefore not be able to withdraw to them.

The issue has been identified and a fix is being implemented, which we estimate to be completed in around 20 minutes.

If you need to urgently process withdrawals in the meantime, please reach out to our Customer Success or your account manager.
Sep 16, 15:00 WIB
Sep 15, 2021
Disruption to BillEase Paylater Charge Creation
Resolved - This incident has been resolved.
Sep 15, 13:56 WIB
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 12:37 WIB
Investigating - Dear Customers,

We have detected timeouts in BillEase Paylater charge creation starting 10:25 am WIB. We're currently working with our channel partner to identify the issue and will update you once we have further updates on this issue.

Impacted Country: Philippines


Sincerely,
Xendit Customer Support
Sep 15, 10:35 WIB
Alfamart Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:01 WIB
Scheduled - Dear Customers,

Our partner has informed us that they will have a scheduled maintenance to improve their service system.
Date : Wednesday, 15 September 2021
Time : 01:00 a.m. to 08:00 a.m. WIB
Duration : 7 hours

During this maintenance:
1. End users will not be able to pay into Alfamart Payment code
2. Merchant can still create and update Alfamart payment code

We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues. If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Sep 13, 15:09 WIB
BCA VA Switcher Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 00:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:00 WIB
Scheduled - Dear Customers,

Our Bank Partner has informed us that they will perform maintenance to improve their service systems.

Date : 15 Sept 2021
Time : 00.00 s.d. 00.30 WIB
Duration: 30 minutes

During this maintenance:
BCA Switcher VA creation or update cannot be done
BCA Switcher VA cannot be paid

If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Sep 14, 08:47 WIB
Sep 14, 2021
LinkAja QRIS Disruption
Resolved - This incident has been resolved.
Sep 14, 14:35 WIB
Monitoring - Dear Customers,
Payment callbacks for LinkAja were impacted from 12:37 pm to 01:47 pm WIB by a network issue. The issue is not happening anymore and currently, we are monitoring the situation.
Sep 14, 14:06 WIB
XenPlatform Accounts and Transfers Disruption
Resolved - This incident has been resolved.
Sep 14, 13:30 WIB
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 11:55 WIB
Investigating - Dear customers,

There was a disruption to xenplatform transfers and accounts API from 1:24 am to 1:32 am WIB (14th Sep).

Requests made during this time may have timed out or received 5xx responses. Our service self recovered and all requests are being processed normally. We're looking into the causes of this incident. We will continue to update as new information comes in.
Sep 14, 08:28 WIB
Disbursement disruption to GCash destination
Resolved - This incident has been resolved.
Sep 14, 12:57 WIB
Identified - Dear customers,

We have detected issues in the following services:

1. Disbursement to GCash (PHP transaction)

Impact:
- All disbursements with destination of GCash less than 50,000 will be stuck in PENDING status until the incident is resolved
- In the meantime, you may want to inform the delay to your end-users if they are expecting transfer to their GCash account at the moment.

Our disbursement partner has acknowledged this as an issue on their end and are working on the fix currently.

Sincerely,
Xendit Customer Support
Sep 14, 11:15 WIB
Sep 13, 2021
ShopeePay Intermittent Disruption
Resolved - This incident has been resolved.
Sep 13, 22:15 WIB
Update - The frequency of intermittent issues has been reduced but still happening. We are monitoring the error rate and continue to work on the resolution.
Sep 13, 21:14 WIB
Update - We are continuing to work with ShopeePay for resolution.
Sep 13, 19:13 WIB
Identified - Dear Customers,

ShopeePay is currently experiencing intermittent technical issues.
During this time, payments via ShopeePay will fail intermittently.

We are in coordination with ShopeePay for resolution.

Sincerely,
Xendit Customer Support
Sep 13, 17:08 WIB
Mandiri Disbursement and VA Disruption
Resolved - This incident has been resolved.
Sep 13, 20:47 WIB
Monitoring - Disbursements to Mandiri accounts are now fully operational.

We are still monitoring Mandiri VA Payments.
Sep 13, 20:07 WIB
Update - We are continuing to investigate this issue.
Sep 13, 19:10 WIB
Investigating - Dear customers,

We are currently having connection issues with our bank partner, Mandiri.

During this period the following services are affected:

Disbursements:
- Disbursements to Mandiri accounts with amounts from IDR 10,000 to 100,000,000 are not affected
- Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
- All other disbursements are not affected

Virtual accounts
- Payment callbacks impacted

Sincerely,
Xendit Customer Support
Sep 13, 17:19 WIB
Sep 12, 2021
Mandiri Disbursement and VA Disruption
Resolved - This incident has been resolved.
Sep 12, 11:12 WIB
Monitoring - Disbursements to Mandiri accounts are now fully operational.

We are still monitoring Mandiri VA Payments.
Sep 12, 11:00 WIB
Identified - Dear customers,

We are currently having connection issues with our bank partner, Mandiri.

During this period the following services are affected:

Disbursements:
- Disbursements to Mandiri accounts with amounts from IDR 10,000 to 100,000,000 are not affected
- Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
- All other disbursements are not affected

Virtual accounts
- Payment callbacks impacted

Sincerely,
Xendit Customer Support
Sep 12, 09:47 WIB
ShopeePay Intermittent Disruption
Resolved - This incident has been resolved.
Sep 12, 10:49 WIB
Identified - Dear Customers,

ShopeePay is currently experiencing intermittent technical issues.
During this time, payments via ShopeePay will fail intermittently.

We are in coordination with ShopeePay for resolution.

Sincerely,
Xendit Customer Support
Sep 12, 10:02 WIB
Sep 11, 2021

No incidents reported.

Sep 10, 2021
ShopeePay Disruption
Resolved - This incident has been resolved.
Sep 10, 18:52 WIB
Identified - Dear Customers,

ShopeePay is currently experiencing technical issues.
During this time, payments via ShopeePay (via API or xenInvoice) will be unavailable.

We are in coordination with ShopeePay for resolution.

Sincerely,
Xendit Customer Support
Sep 10, 18:37 WIB
Sep 9, 2021
LinkAja QR Code Generation Disruption
Resolved - This incident has been resolved.
Sep 9, 23:40 WIB
Identified - Dear Customers,

LinkAja QR code generation is currently unavailable due to an unscheduled repair activity by LinkAja.
Payment callbacks might be affected during this period.

Sincerely,
Xendit Customer Support
Sep 9, 22:59 WIB
External Bank Maintenance - BCA Aggregator
Completed - The scheduled maintenance has been completed.
Sep 9, 03:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 02:00 WIB
Scheduled - Dear Customers,

Our Bank Partner has informed us that they will perform maintenance to improve their service systems.

Date: Thursday, September 9th, 2021
Time: 02:00 - 03:00 AM Jakarta Time
Duration: 1 hour

Impact for BCA VA Aggregator:
1. Merchant still can create or update BCA VA Aggregator
2. End user cannot do transaction using BCA VA Aggregator

We apologize for the inconvenience. If you need further information, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Sep 8, 14:54 WIB
Sep 8, 2021
Alfamart Disruption
Resolved - This incident has been resolved.
Sep 8, 19:51 WIB
Investigating - Dear Customers,

We have detected issues in the following services:

Retail outlet payments

- End Customers cannot create payment into alfamart payment code
- Merchants can still create alfamart payment code

Please note that you will be able to create payment codes.

We have raised this issue to our partner. We will keep you updated as we work with our partner to find a resolution.
Sep 8, 18:57 WIB
Sep 7, 2021
Disbursements Disruption
Resolved - This incident has been resolved.
Sep 7, 18:36 WIB
Investigating - Dear Customers,

We are currently experiencing issues with our disbursement partner.

Impact:

All disbursements to BNI, BRI, Mandiri are not affected.
Disbursements to other banks with amounts up to IDR 25,000,000 are not affected
Disbursements to other banks with amounts from IDR 25,000,000 to IDR 100,000,000 will be kept pending in our system until the issue is resolved.

Sincerely,
Xendit Customer Support
Sep 7, 18:25 WIB
Sep 6, 2021
DANA QR Codes degradation
Resolved - Timeouts are no longer occuring and new QR Code transactions can be made again.
Sep 6, 11:14 WIB
Monitoring - Timeouts appear to have recovered, and we have not received a timeout for the last 15 mins.

We will continue monitoring the situation for the next 5 mins and resolve this incident thereafter.
Sep 6, 11:10 WIB
Identified - We have raised this issue to our Partner and are waiting for their acknowledgement
Sep 6, 10:59 WIB
Investigating - We are seeing intermittent timeouts from our Partner for create QR Codes through DANA.

Impact:
1. New QR Code transactions cannot be created intermittently
2. Existing QR Code transactions can continue to be paid into and callbacks will be successfully sent
Sep 6, 10:55 WIB
Sep 5, 2021
Degradation of Customers endpoint
Resolved - This incident has been resolved, the Customers endpoint is fully operational.
Sep 5, 22:07 WIB
Monitoring - A fix has been implemented and we will continue monitoring for the next 10 mins.
Sep 5, 21:57 WIB
Update - We are continuing to investigate this issue.
Sep 5, 21:42 WIB
Update - We have validated that the disbursements endpoint is operational.

We continue to investigate the intermittent failures on the customers endpoint.
Sep 5, 21:39 WIB
Investigating - Dear Customers,

We are experiencing intermittent failures on our disbursements and customers endpoint.

We are investigating this issue currently.
Sep 5, 21:27 WIB
Sep 4, 2021
LinkAja and QR Codes disruption
Resolved - Our Partner has confirmed a fix has been made.

New QR Code transactions can now be created successfully.
Sep 4, 11:27 WIB
Monitoring - Our Partner continues to investigate the issue, but it appears like timeouts are no longer occurring.

We will continue monitoring the situation for the next 10 mins before closing this incident.
Sep 4, 11:19 WIB
Identified - Our Partner is investigating the issue
Sep 4, 10:41 WIB
Investigating - We're currently seeing timeout errors from our partner for create QRIS through LinkAja.

Impact:
1. New QR Code transactions cannot be created
2. Existing QR Code transactions can continue to be paid into and callbacks will be successfully sent
Sep 4, 10:36 WIB
External Bank Maintenance - BRIVA
Completed - The scheduled maintenance has been completed.
Sep 4, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 WIB
Scheduled - Dear Customers,

BRI has informed us that they will perform maintenance to improve their service systems.

Date: 03 - 04 September 2021
Time: 23:00 PM (03 September) - 01:00 AM (04 September) WIB.
Duration: 2 hours

Impact from this maintenance:
1. BRI VA creation or update can be done
2. BRI VA Payment cannot be done

If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Sep 2, 19:45 WIB
Sep 3, 2021
Disbursements disruption
Resolved - This incident has been resolved.
Sep 3, 08:59 WIB
Investigating - Dear Customers,

We are currently experiencing issues with our disbursement partner.

Impact:

- Disbursements to BNI accounts with amount 100 mio will be kept in pending status until this incident is resolved.

Sincerely,
Xendit Customer Support
Sep 3, 08:07 WIB
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