Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Affected Entities: Xendit, Instamoney Market: Indonesia Impact: 4.0 of requests in the last 10 minutes have been affected First triggered at: 2024-02-24 04:14:12+07:00
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 24, 2024 - 04:15 WIB
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Subscriptions Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Payment APIs ? Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
BI SNAP Virtual Accounts Operational
Credit/Debit Cards Operational
Credit/Debit Cards ? Operational
Credit Card - BCA_PG Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Indonesia - Payments Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI ? Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
90 days ago
100.0 % uptime
Today
Direct Debit - UOB Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Standard Chartered Operational
90 days ago
100.0 % uptime
Today
Direct Debit - RHB Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Public Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - OCBC Operational
90 days ago
100.0 % uptime
Today
Direct Debit - MAYBANK2U Operational
90 days ago
100.0 % uptime
Today
Direct Debit - MAYBANK2E Operational
90 days ago
100.0 % uptime
Today
Direct Debit - KFH Operational
90 days ago
100.0 % uptime
Today
Direct Debit - HSBC Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Hong Leong Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - CIMB Operational
90 days ago
100.0 % uptime
Today
Direct Debit - BSN Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank Rakyat Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank of China Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Mualamat Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank Islam Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Ambank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Alliance Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Agro Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Affin Bank Operational
90 days ago
100.0 % uptime
Today
Philippines - Payments Operational
Direct Debit - BDO Operational
Direct Debit - BPI Operational
Direct Debit - Chinabank Operational
Direct Debit - RCBC Operational
Direct Debit - Unionbank Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Thailand - Payments Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Kasikornbank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank of Bangkok Limited Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank of Ayudhya Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Krungthai Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Siam Commercial Bank Operational
90 days ago
100.0 % uptime
Today
Vietnam - Payments Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - Woori Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Thailand - Payouts Operational
90 days ago
100.0 % uptime
Today
TH All Destinations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance for PH_CIMB Disbursement Feb 27, 2024 22:55 - Feb 28, 2024 00:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 27 February 2024
Time: 23:55 UTC+08 to 01:05 UTC+08

Impact:
- All disbursements to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jan 22, 2024 - 17:08 WIB
Past Incidents
Feb 24, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 24, 04:20 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 24, 04:15 WIB
Feb 23, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 23, 23:50 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 23, 23:34 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 23, 12:45 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 23, 12:41 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 23, 05:35 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 23, 05:28 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 23, 04:23 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 14.50% of requests in the last 10 minutes have been affected
- First triggered at: 2024-02-23 04:10:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 23, 04:13 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 23, 01:52 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 23, 01:34 WIB
Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 23:16 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- Creation and updating virtual accounts will stay in PENDING status

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 22, 22:55 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 22, 15:08 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 22, 15:03 WIB
Resolved - This incident has been resolved.
Feb 22, 11:32 WIB
Monitoring - We have identified the problem and have made a fix, monitoring to ensure it has been fully resolved
Feb 22, 11:23 WIB
Investigating - Dear Merchants,

We have identified an issue where updates to email recipients for payouts is not working properly. We're currently investigating and working to resolve the issue as quickly as possible

Feb 22, 10:50 WIB
Resolved - This incident has been resolved.
Feb 22, 11:27 WIB
Monitoring - We have identified the problem and have made a fix, monitoring to ensure it has been fully resolved
Feb 22, 11:23 WIB
Investigating - Dear Merchants,

We have identified an issue where merchants that registered after Feb 21st 3am GMT+7 are unable to use checkouts and virtual accounts. We are currently investigating this issue and working on resolving as quickly as possible

Feb 22, 10:47 WIB
Completed - The scheduled maintenance has been completed.
Feb 22, 04:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 00:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Kredivo payment options will be unavailable on February 22, 2024 at 00:00 - 04:00 AM due to System Maintenance.

Please refrain transacting with this payment options during period given above as partner's service and application will be unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team

Feb 19, 20:22 WIB
Feb 21, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 15:54 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 05:12 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 10:40 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 10:39 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 05:08 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 05:04 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 04:52 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 04:18 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 04:17 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 04:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 04:13 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 04:12 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 03:57 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 03:39 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 03:27 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 03:07 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 02:47 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 02:34 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 02:10 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 02:09 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 21, 01:48 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 21, 01:30 WIB
Completed - The scheduled maintenance has been completed.
Feb 21, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 February 2024
Time: 23:55 UTC+08 to 01:05 UTC+08

Impact:
- All disbursements to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jan 22, 17:08 WIB
Feb 20, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 20, 20:03 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 20, 19:58 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 20, 15:49 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 20, 15:46 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 20, 11:48 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 20, 11:47 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 20, 10:35 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 20, 10:25 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 20, 10:19 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 20, 10:06 WIB
Completed - The scheduled maintenance has been completed.
Feb 20, 02:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 01:00 WIB
Scheduled - Dear Valued Customers,

We were informed that our partner Alfamart will have a scheduled maintenance in order to improve their services with the details are as follows:

Start: February 20, 2024 at 01:00 (GMT+7)
End: February 20, 2024 at 02:00 (GMT+7)
Duration: 1 hour

Impact:
- End Customer cannot make any payment using Alfamart Payment Code
- Merchant can still create/update Alfamart payment code

We appreciate your understanding and apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support

Feb 16, 19:47 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 20, 01:30 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 11.0 requests failed over the last 15 minutes
- First triggered at: 2024-02-20 02:19:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 20, 01:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 20, 01:16 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 20, 01:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 20, 00:32 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 20, 00:15 WIB
Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 23:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:30 WIB
Scheduled - Dear Valued Customers,

We were informed that our partner BDO will have a scheduled maintenance in order to improve their services with the details are as follows:

Start: February 19, 2024 at 22:30 (GMT+8)
End: February 20, 2024 at 00:00 (GMT+8)
Duration: 1 hour 30 mins

Impact:
BDO services anticipate downtime within the specified timeframe.

We appreciate your understanding and apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support

Feb 19, 20:26 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 19, 11:55 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 19, 11:33 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 19, 04:52 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 19, 04:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 19, 03:57 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 19, 03:56 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 19, 00:38 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 19, 00:31 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 19, 00:31 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 19, 00:16 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 19, 00:18 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 19, 00:17 WIB
Feb 18, 2024
Resolved - This incident has been resolved.
Feb 18, 15:40 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: All amount

Feb 18, 15:33 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount

Feb 18, 15:20 WIB
Resolved - This incident has been resolved.
Feb 18, 14:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: All amount

Feb 18, 14:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 18, 14:28 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 18, 14:13 WIB
Resolved - This incident has been resolved.
Feb 18, 07:20 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999

Feb 18, 07:10 WIB
Completed - The scheduled maintenance has been completed.
Feb 18, 04:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Feb 17, 18:23 WIB
Scheduled - Dear Valued Customers,

We were informed that our partner BDO will have a scheduled maintenance in order to improve their services with the details are as follows:

Start: February 18, 2024 at 00:00 (GMT+8)
End: February 18, 2024 at 05:30 (GMT+8)
Duration: 5 hours 30 mins

Impact:
BDO services anticipate downtime within the specified timeframe.

We appreciate your understanding and apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support

Feb 17, 18:08 WIB
Resolved - This incident has been resolved.
Feb 18, 01:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001

Feb 18, 01:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 18, 00:35 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 18, 00:19 WIB
Feb 17, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 23:55 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.068% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 22:18 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 23:55 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.90% of requests in the last 5 minutes have been affected
- First triggered at: 2024-02-17 23:37:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 23:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 23:37 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 23:17 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 23:05 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.90% of requests in the last 5 minutes have been affected
- First triggered at: 2024-02-17 22:59:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 23:04 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 22:40 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.20% of requests in the last 5 minutes have been affected
- First triggered at: 2024-02-17 22:30:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 22:32 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 22:27 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 30.508s
- First triggered at: 2024-02-17 22:20:08+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 22:22 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 22:21 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 6.10% of requests in the last 5 minutes have been affected
- First triggered at: 2024-02-17 22:12:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 22:14 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 21:20 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.085% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 21:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 21:15 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 20.50% of requests in the last 5 minutes have been affected
- First triggered at: 2024-02-17 21:08:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 21:10 WIB
Resolved - This incident has been resolved.
Feb 17, 19:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: above 50001

Feb 17, 18:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 13:37 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 13:31 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 06:27 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 06:24 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 04:38 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 04:36 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 17, 02:51 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 17, 02:35 WIB
Completed - The scheduled maintenance has been completed.
Feb 17, 02:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 WIB
Scheduled - Dear Valued Customers,

We were informed that our partner Permata Bank will have a scheduled maintenance in order to improve their services with the details are as follows:

Start: February 17, 2024 at 00:00 (GMT+7)
End: February 17, 2024 at 02:30 (GMT+7)
Duration: 2.5 hours

Impact:
Permata Bank services anticipate downtime within the specified timeframe, includes Payouts and Virtual Account.

We appreciate your understanding and apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support

Feb 16, 19:41 WIB
Resolved - This incident has been resolved.
Feb 17, 00:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Feb 17, 00:20 WIB
Resolved - This incident has been resolved.
Feb 17, 00:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Feb 16, 23:50 WIB
Feb 16, 2024
Completed - The scheduled maintenance has been completed.
Feb 16, 21:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Feb 16, 19:39 WIB
Scheduled - Dear Valued Customers,

We were informed that our partner BDO will have a scheduled maintenance in order to improve their services with the details are as follows:

Start: February 16, 2024 at 22:00 (GMT+8)
End: February 16, 2024 at 22:30 (GMT+8)
Duration: 30 mins

Impact:
BDO services anticipate downtime within the specified timeframe.

We appreciate your understanding and apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support

Feb 16, 19:38 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 16, 19:57 WIB
Identified - Dear Valued Customers,

We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 16, 19:53 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 16, 19:49 WIB
Identified - Dear Valued Customers,

We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 16, 19:46 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 16, 18:57 WIB
Identified - Dear Valued Customers,

We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 16, 18:55 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 16, 14:50 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 16, 05:31 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 16, 12:55 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 16, 11:32 WIB
Resolved - This incident has been resolved.
Feb 16, 01:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Feb 16, 01:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 16, 00:38 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 16, 00:25 WIB
Feb 15, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 15, 21:57 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 15, 21:25 WIB
Resolved - This incident has been resolved.
Feb 15, 21:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-250000000

Feb 15, 21:43 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 15, 20:47 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.123% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 15, 20:36 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 15, 18:20 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 40.0 requests failed over the last 15 minutes
- First triggered at: 2024-02-15 19:03:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 15, 18:04 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 15, 16:31 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 15, 16:03 WIB
Resolved - This incident has been resolved.
Feb 15, 14:03 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001

Feb 15, 12:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 15, 12:48 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 15, 11:18 WIB
Resolved - This incident has been resolved.
Feb 15, 12:04 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Feb 15, 11:50 WIB
Resolved - This incident has been resolved.
Feb 15, 11:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001

Feb 15, 11:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 15, 09:41 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 11.0 requests failed over the last 15 minutes
- First triggered at: 2024-02-15 10:16:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 15, 09:18 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 15, 08:22 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 16.0 requests failed over the last 15 minutes
- First triggered at: 2024-02-15 09:04:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 15, 08:07 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 15, 04:49 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 15, 04:47 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 15, 03:36 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 15, 03:35 WIB
Feb 14, 2024
Resolved - This incident has been resolved.
Feb 14, 23:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to PHP destinations except for PH_GCASH, PH_UBP, PH_BDO, PH_BPI, PH_PAYMAYA due to system issues with our partner.

Feb 14, 23:00 WIB
Resolved - We've detected that TH payouts are fully operational
Feb 14, 09:13 WIB
Monitoring - We've detected that the partner is recovering and pending payouts are being processed
Feb 14, 06:59 WIB
Investigating - Dear Customers,

We have detected an issue with our TH payouts partner and all TH payouts are currently on hold. We are resolving the issue with our partner and will keep you updated.

Feb 14, 06:21 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 14, 09:08 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) INDOMARET payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) INDOMARET cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 14, 08:37 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 14, 08:24 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 11.0 requests failed over the last 15 minutes
- First triggered at: 2024-02-14 09:05:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 14, 08:06 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 14, 05:56 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 14, 05:55 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 14, 02:39 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 14, 02:28 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 14, 01:45 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 14, 01:43 WIB
Resolved - This incident has been resolved.
Feb 14, 01:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Feb 14, 01:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 14, 00:11 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSS payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 13, 18:22 WIB
Completed - The scheduled maintenance has been completed.
Feb 14, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 13 February 2024
Time: 23:55 UTC+08 to 01:05 UTC+08

Impact:
- All disbursements to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jan 22, 17:08 WIB
Feb 13, 2024
Resolved - This incident has been resolved.
Feb 13, 23:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 5000-250000000

Feb 13, 23:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 5000-250000000

Feb 13, 23:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 13, 23:42 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.088% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 13, 23:32 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Feb 13, 23:38 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 18.10% of requests in the last 5 minutes have been affected
- First triggered at: 2024-02-13 23:30:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Feb 13, 23:32 WIB
Resolved - This incident has been resolved.
Feb 13, 23:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: above 50001

Feb 13, 22:00 WIB
Resolved - This incident has been resolved.
Feb 13, 21:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-9999, 100000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000

Feb 13, 21:40 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-9999, 100000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000

Feb 13, 21:00 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-9999
Other banks and Ewallets: 1-9999, 100000001-250000000

Feb 13, 20:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Feb 13, 18:30 WIB
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.