Vietnam VIETTELPAY EWALLET Disruption
Identified - Dear Valued Customers,

We have detected issues with VIETTELPAY EWALLET payments in Vietnam due to a disruption on our partner's end.

Impact:
- Merchants cannot create Payment Request or Payment Link with VIETTELPAY as payment method
- Users cannot use VIETTELPAY to pay

VIETTELPAY is undergoing maintenance and is estimated to be completed by 2 weeks.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 04, 2024 - 14:56 WIB
API Operational
Cards Operational
Customers Endpoints Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
PayLater Operational
Payment APIs ? Operational
Payment Links ? Operational
Payouts Operational
QR Codes Operational
Subscriptions Operational
Virtual Account Operational
xenPlatform Accounts Operational
xenPlatform Transfers Operational
Callback Operational
BI SNAP Virtual Accounts Operational
Cards Refund Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
Payment Links Operational
Payouts Operational
PayLater Operational
QR Codes Operational
Virtual Account Operational
xenPlatform Operational
Credit/Debit Cards Operational
Credit/Debit Cards ? Operational
Credit Card - BCA Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
Payment Links Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
xenShield / Fraud Detection System ? Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Indonesia - Payments Operational
Direct Debit - BNI Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - NexCash Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI ? Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
Direct Debit - UOB Operational
Direct Debit - Standard Chartered Operational
Direct Debit - RHB Operational
Direct Debit - Public Bank Operational
Direct Debit - OCBC Operational
Direct Debit - MAYBANK2U Operational
Direct Debit - MAYBANK2E Operational
Direct Debit - KFH Operational
Direct Debit - HSBC Operational
Direct Debit - Hong Leong Bank Operational
Direct Debit - CIMB Operational
Direct Debit - BSN Operational
Direct Debit - Bank Rakyat Operational
Direct Debit - Bank of China Operational
Direct Debit - Mualamat Operational
Direct Debit - Bank Islam Operational
Direct Debit - Ambank Operational
Direct Debit - Alliance Operational
Direct Debit - Agro Operational
Direct Debit - Affin Bank Operational
E-Wallets - Touch n Go Operational
E-Wallets - ShopeePay Operational
E-Wallets - Grabpay Operational
Credit Card Operational
Malaysia - Payouts Operational
Disbursement - UOB Operational
Philippines - Payments Operational
Direct Debit - Chinabank Online Banking Operational
Direct Debit - BDO Operational
Direct Debit - BDO Online Banking Operational
Direct Debit - BOC Online Banking Operational
Direct Debit - BPI Operational
Direct Debit - BPI Online Banking Operational
Direct Debit - Chinabank Operational
Direct Debit - Instapay Online Banking Operational
Direct Debit - Landbank Online Banking Operational
Direct Debit - Maybank Online Banking Operational
Direct Debit - Metrobank Online Banking Operational
Direct Debit - Pesonet Online Banking Operational
Direct Debit - PSBank Online Banking Operational
Direct Debit - PNB Online Banking Operational
Direct Debit - RCBC Operational
Direct Debit - RCBC Online Banking Operational
Direct Debit - Robinsons Bank Online Banking Operational
Direct Debit - Security Bank Online Banking Operational
Direct Debit - Unionbank Operational
Direct Debit - Unionbank Online Banking Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Operational
QR Payments - QRPH Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Thailand - Payments Operational
Direct Debit - Kasikornbank Operational
Direct Debit - Bank of Bangkok Limited Operational
Direct Debit - Bank of Ayudhya Operational
Direct Debit - Krungthai Bank Operational
Direct Debit - Siam Commercial Bank Operational
E-Wallets - TrueMoney Operational
E-Wallets - Line Pay Operational
E-Wallets - WeChat Pay Operational
E-Wallets - ShopeePay Operational
QR Payments - Promptpay Operational
Thailand - Payouts Operational
TH All Destinations Operational
Vietnam - Payments Under Maintenance
E-Wallets - Appota Operational
E-Wallets - ShopeePay Operational
E-Wallets - ViettelPay Under Maintenance
E-Wallets - VNPT Wallet Operational
E-Wallets - ZaloPay Operational
Virtual Account - MSB Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - VPBank Operational
Virtual Account - Woori Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Test Mode Operational
Cards Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for PH_CRD Disbursement Sep 10, 2024 18:55-23:04 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 19:55 UTC+08
End Time: 11 September 2024 00:04 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 09, 2024 - 16:02 WIB
Scheduled Maintenance for BPI Direct Debit Sep 10, 2024 20:55-21:35 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Sep 10 2024 13:55:00 GMT+0000
End Date: Tue Sep 10 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 08, 2024 - 07:01 WIB
Scheduled Maintenance for PH_CBCI Disbursement Sep 10, 2024 21:55 - Sep 11, 2024 04:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 22:55 UTC+08
End Time: 11 September 2024 05:05 UTC+08

Impact:
- All transactions to PH_CBCI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 09, 2024 - 16:01 WIB
Scheduled Maintenance for PH_DBP Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_OMNI Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_OMNI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_PBC Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_PBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_CTBC Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_CTBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_LBP Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_LBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_BPIDB Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_PBB Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_PBB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_MPI Disbursement Sep 10, 2024 22:55 - Sep 11, 2024 01:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 02:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 09, 2024 - 16:01 WIB
Scheduled Maintenance for PH_NLK Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_NLK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_DCDB Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_DCDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_BMB Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_BMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_ONB Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_ONB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_SSB Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_SSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_UCBSB Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_UCBSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_MAYA Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for PH_QCRB Disbursement Sep 10, 2024 22:55-23:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 September 2024 23:55 UTC+08
End Time: 11 September 2024 00:35 UTC+08

Impact:
- All transactions to PH_QCRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 18:49 WIB
Scheduled Maintenance for BPI Direct Debit Sep 10, 2024 22:55 - Sep 11, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Sep 10 2024 15:55:00 GMT+0000
End Date: Tue Sep 10 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 08, 2024 - 07:01 WIB
Scheduled Maintenance for PH_CBS Disbursement Sep 10, 2024 23:55 - Sep 11, 2024 03:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 September 2024 00:55 UTC+08
End Time: 11 September 2024 04:05 UTC+08

Impact:
- All transactions to PH_CBS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 09, 2024 - 19:06 WIB
Scheduled Maintenance for PH_TONIK Disbursement Sep 11, 2024 00:25-04:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 September 2024 01:25 UTC+08
End Time: 11 September 2024 05:35 UTC+08

Impact:
- All transactions to PH_TONIK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 09, 2024 - 16:02 WIB
Scheduled Maintenance for BPI Direct Debit Sep 11, 2024 20:55-21:35 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Sep 11 2024 13:55:00 GMT+0000
End Date: Wed Sep 11 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 08, 2024 - 07:01 WIB
Scheduled Maintenance for BPI Direct Debit Sep 11, 2024 22:55 - Sep 12, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Sep 11 2024 15:55:00 GMT+0000
End Date: Wed Sep 11 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 08, 2024 - 07:01 WIB
Scheduled Maintenance for PH_MCCB Disbursement Sep 12, 2024 19:55-22:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 September 2024 20:55 UTC+08
End Time: 12 September 2024 23:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 09, 2024 - 22:26 WIB
Scheduled Maintenance for PH_SBA Disbursement Sep 12, 2024 20:55 - Sep 13, 2024 00:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 September 2024 21:55 UTC+08
End Time: 13 September 2024 01:05 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 09, 2024 - 16:01 WIB
Scheduled Maintenance for PH_RBG Disbursement Sep 12, 2024 20:55-22:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 September 2024 21:55 UTC+08
End Time: 12 September 2024 23:05 UTC+08

Impact:
- All transactions to PH_RBG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 06, 2024 - 16:13 WIB
Scheduled Maintenance for BPI Direct Debit Sep 12, 2024 20:55-21:35 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 12 2024 13:55:00 GMT+0000
End Date: Thu Sep 12 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 08, 2024 - 07:01 WIB
Scheduled Maintenance for BPI Direct Debit Sep 12, 2024 22:55 - Sep 13, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 12 2024 15:55:00 GMT+0000
End Date: Thu Sep 12 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 08, 2024 - 07:01 WIB
Scheduled Maintenance for BPI Direct Debit Sep 13, 2024 20:55-21:35 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 13 2024 13:55:00 GMT+0000
End Date: Fri Sep 13 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 08, 2024 - 07:01 WIB
Scheduled Maintenance for BPI Direct Debit Sep 13, 2024 22:55 - Sep 14, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 13 2024 15:55:00 GMT+0000
End Date: Fri Sep 13 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 08, 2024 - 07:01 WIB
Past Incidents
Sep 10, 2024
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 09:04 WIB
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 08:02 WIB
Over-The-Counter ECPAY_SCHOOL Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 09:04 WIB
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 08:02 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 08:44 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-10 08:29:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 08:34 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 08:24 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-10 08:05:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 08:12 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 07:49 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-10 07:20:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 07:31 WIB
DIRECT_DEBIT BPI Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 03:23 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 03:03 WIB
DIRECT_DEBIT BPI Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 01:49 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 01:31 WIB
Over-The-Counter SEVEN_ELEVEN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 01:47 WIB
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 01:21 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 01:13 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-10 00:28:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 00:52 WIB
Payouts Disruption in Thailand
Resolved - This incident has been resolved.
Sep 10, 01:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: 1-700000
Sep 10, 00:40 WIB
VIRTUAL_ACCOUNT WOORI Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 10, 00:37 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 10, 00:31 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 10, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Sep 09 2024 15:55:00 GMT+0000
End Date: Mon Sep 09 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 8, 07:01 WIB
Sep 9, 2024
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 23:10 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 22:46:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 22:55 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 22:33 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 21:35:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 22:10 WIB
Scheduled Maintenance for PH_LSB Disbursement
Completed - The scheduled maintenance has been completed.
Sep 9, 22:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 09 September 2024 20:55 UTC+08
End Time: 09 September 2024 23:05 UTC+08

Impact:
- All transactions to PH_LSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 6, 16:13 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 9, 22:02 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 9, 21:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-500000000
Sep 9, 21:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 9, 21:02 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 9, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Sep 09 2024 13:55:00 GMT+0000
End Date: Mon Sep 09 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 8, 07:01 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 20:52 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 20:33:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 20:39 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 20:08 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 19:47:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 19:58 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 19:07 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 18:46:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 18:57 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 17:26 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 17:14:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 17:16 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 17:10 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 16:21:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 16:34 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 15:59 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 15:40:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 15:48 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 14:57 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 14:43:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 14:50 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 12:28 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 11:39:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 12:07 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 11:19 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 10:43:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 11:07 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 09:18 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 08:57:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 09:00 WIB
EWALLET GRABPAY Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 08:02 WIB
Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.20% of requests in the last 15 minutes have been affected
- First triggered at: 2024-09-09 08:44:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 07:47 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 07:00 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 06:43:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 06:50 WIB
Payouts Disruption in Thailand
Resolved - This incident has been resolved.
Sep 9, 01:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: 1-700000
Sep 9, 01:33 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 9, 00:34 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-09 00:20:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 9, 00:24 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 9, 00:00 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
Sep 8, 23:02 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 8, 21:00 WIB
Sep 8, 2024
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 23:31 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 23:17:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 23:21 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 22:20 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 21:54:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 21:57 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 21:45 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 21:16:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 21:25 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 20:54 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 20:26:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 20:32 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 19:48 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 19:32:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 19:34 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 19:09 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 18:51:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 18:59 WIB
Scheduled Maintenance for PH_PSB Disbursement
Completed - The scheduled maintenance has been completed.
Sep 8, 19:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 20:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 06 September 2024 21:55 UTC+08
End Time: 08 September 2024 20:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 4, 20:21 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 18:23 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 18:04:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 18:13 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 17:38 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 17:06:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 17:17 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 16:24 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 15:55:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 16:02 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 15:08 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 13:51:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 14:01 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 8, 13:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Sep 8, 13:30 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 8, 13:20 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Sep 8, 12:41 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 13:19 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 12:47:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 12:54 WIB
DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 13:17 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 12:02 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 12:43 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 12:04:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 12:12 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 11:59 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 11:28:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 11:37 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 11:20 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 10:58:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 11:10 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 10:44 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 10:29:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 10:34 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 10:26 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 09:53:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 09:59 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 09:51 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 09:20:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 09:37 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 09:09 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 08:42:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 08:46 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 08:32 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 08:15:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 08:19 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 07:29 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 07:16:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 07:19 WIB
Scheduled Maintenance for PH_PNB Disbursement
Completed - The scheduled maintenance has been completed.
Sep 8, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 01:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 08 September 2024 02:55 UTC+08
End Time: 08 September 2024 05:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 6, 16:13 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 8, 02:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
Sep 8, 02:20 WIB
Scheduled Maintenance for PH_BPI Disbursement
Completed - The scheduled maintenance has been completed.
Sep 8, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 08 September 2024 00:55 UTC+08
End Time: 08 September 2024 03:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Aug 30, 16:05 WIB
Scheduled Maintenance for PH_WDB Disbursement
Completed - The scheduled maintenance has been completed.
Sep 8, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 07 September 2024 23:55 UTC+08
End Time: 08 September 2024 03:05 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 6, 17:31 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 01:33 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 00:58:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 01:16 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 00:39 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-08 00:00:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 00:19 WIB
EWALLET OVO Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 00:34 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- @slack-xendit-partner-downtime-alerts @webhook-money-in-healthcheck
- Affected Entities: Xendit, Instamoney

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 00:24 WIB
DIRECT_DEBIT BPI Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 8, 00:26 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 8, 00:12 WIB
Sep 7, 2024
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 23:54 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 23:28:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 23:30 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 23:29 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 22:56:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 23:14 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 22:38 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 21:35:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 22:07 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 21:34 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 20:39:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 20:41 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 20:20 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 20:08:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 20:11 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 20:04 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 19:41:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 19:49 WIB
DIRECT_DEBIT UBP Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 19:47 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 19:23 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 19:21 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 18:56:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 19:00 WIB
DIRECT_DEBIT UBP Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 17:53 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 17:29 WIB
Scheduled Maintenance for CHINABANK_ONLINE_BANKING Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 7, 17:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 17:00 WIB
Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: CHINABANK_ONLINE_BANKING
Start Date: Sat Sep 7 2024 18:00:00 GMT+0800
End Date: Sat Sep 7 2024 18:30:00 GMT+0800
Impact: Payments using this channel may be disrupted
Sep 6, 16:05 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 16:11 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 15:57:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 16:00 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 15:18 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 14:55:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 15:03 WIB
Scheduled Maintenance for PH_PBB Disbursement
Completed - The scheduled maintenance has been completed.
Sep 7, 15:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 22:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 06 September 2024 23:56 UTC+08
End Time: 07 September 2024 16:05 UTC+08

Impact:
- All transactions to PH_PBB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 5, 16:03 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 14:44 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 14:22:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 14:33 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 13:46 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 13:18:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 13:32 WIB
EWALLET GRABPAY Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 13:05 WIB
Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 18280.014s
- First triggered at: 2024-09-07 13:53:30+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 12:55 WIB
Scheduled Maintenance for BDO_ONLINE_BANKING Direct Debit
Completed - The scheduled maintenance has been completed.
Sep 7, 13:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 12:09 WIB
Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BDO_ONLINE_BANKING
Start Date: Sat Sep 7 2024 13:00:00 GMT+0800
End Date: Sat Sep 7 2024 14:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Sep 7, 12:06 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 12:29 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 11:15:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 11:23 WIB
EWALLET GRABPAY Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 11:20 WIB
Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 6125.087s
- First triggered at: 2024-09-07 12:08:30+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 11:10 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 11:09 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 10:45:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 10:51 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 10:11 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 09:57:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 10:00 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 09:05 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 08:48:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 08:56 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 08:48 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 08:19:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 08:24 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 07:37 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 07:18:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 07:28 WIB
PAYLATER KREDIVO Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 06:57 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 06:37 WIB
PAYLATER KREDIVO Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 06:31 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 06:21 WIB
Scheduled Maintenance for PH_CTBC Disbursement
Completed - The scheduled maintenance has been completed.
Sep 7, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 07 September 2024 00:55 UTC+08
End Time: 07 September 2024 05:05 UTC+08

Impact:
- All transactions to PH_CTBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 4, 16:04 WIB
Scheduled Maintenance for PH_BOC Disbursement
Completed - The scheduled maintenance has been completed.
Sep 7, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 07 September 2024 01:55 UTC+08
End Time: 07 September 2024 05:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 5, 16:03 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 03:16 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 02:55:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 03:06 WIB
DIRECT_DEBIT BPI Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 02:56 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 02:37 WIB
Scheduled Maintenance for PH_CMG Disbursement
Completed - The scheduled maintenance has been completed.
Sep 7, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 22:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 06 September 2024 23:55 UTC+08
End Time: 07 September 2024 03:05 UTC+08

Impact:
- All transactions to PH_CMG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 5, 16:03 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 01:44 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 01:40 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Sep 7, 01:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BRI: 10000-100000000
Sep 7, 01:20 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 01:34 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 01:10:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 01:14 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Sep 7, 01:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Sep 7, 00:50 WIB
EWALLET ZALOPAY Vietnam Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 7, 01:07 WIB
Identified - Dear Valued Customers,

We have detected issues with ZALOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_zalopay
- First triggered at: 2024-09-07 00:40:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 7, 00:55 WIB
Sep 6, 2024
Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

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