Identified - Dear Valued Customers,

We have detected issues with MOMO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on MOMO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Vietnam
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 02, 2024 - 14:49 WIB
API Operational
Cards Operational
Customers Endpoints Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
PayLater Operational
Payment APIs ? Operational
Payment Links ? Operational
Payouts Operational
QR Codes Operational
Subscriptions Operational
Virtual Account Operational
xenPlatform Accounts Operational
xenPlatform Transfers Operational
Callback Operational
BI SNAP Virtual Accounts Operational
Cards Refund Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
Payment Links Operational
Payouts Operational
PayLater Operational
QR Codes Operational
Virtual Account Operational
xenPlatform Operational
Credit/Debit Cards Operational
Credit/Debit Cards ? Operational
Credit Card - BCA Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
Payment Links Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
xenShield / Fraud Detection System ? Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Indonesia - Payments Operational
Direct Debit - BNI Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - NexCash Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI ? Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
Direct Debit - UOB Operational
Direct Debit - Standard Chartered Operational
Direct Debit - RHB Operational
Direct Debit - Public Bank Operational
Direct Debit - OCBC Operational
Direct Debit - MAYBANK2U Operational
Direct Debit - MAYBANK2E Operational
Direct Debit - KFH Operational
Direct Debit - HSBC Operational
Direct Debit - Hong Leong Bank Operational
Direct Debit - CIMB Operational
Direct Debit - BSN Operational
Direct Debit - Bank Rakyat Operational
Direct Debit - Bank of China Operational
Direct Debit - Mualamat Operational
Direct Debit - Bank Islam Operational
Direct Debit - Ambank Operational
Direct Debit - Alliance Operational
Direct Debit - Agro Operational
Direct Debit - Affin Bank Operational
E-Wallets - Touch n Go Operational
E-Wallets - ShopeePay Operational
Philippines - Payments Operational
Direct Debit - Chinabank Online Banking Operational
Direct Debit - BDO Operational
Direct Debit - BDO Online Banking Operational
Direct Debit - BOC Online Banking Operational
Direct Debit - BPI Operational
Direct Debit - BPI Online Banking Operational
Direct Debit - Chinabank Operational
Direct Debit - Instapay Online Banking Operational
Direct Debit - Landbank Online Banking Operational
Direct Debit - Maybank Online Banking Operational
Direct Debit - Metrobank Online Banking Operational
Direct Debit - Pesonet Online Banking Operational
Direct Debit - PSBank Online Banking Operational
Direct Debit - PNB Online Banking Operational
Direct Debit - RCBC Operational
Direct Debit - RCBC Online Banking Operational
Direct Debit - Robinsons Bank Online Banking Operational
Direct Debit - Security Bank Online Banking Operational
Direct Debit - Unionbank Operational
Direct Debit - Unionbank Online Banking Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Operational
QR Payments - QRPH Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Thailand - Payments Operational
Direct Debit - Kasikornbank Operational
Direct Debit - Bank of Bangkok Limited Operational
Direct Debit - Bank of Ayudhya Operational
Direct Debit - Krungthai Bank Operational
Direct Debit - Siam Commercial Bank Operational
E-Wallets - TrueMoney Operational
E-Wallets - Line Pay Operational
E-Wallets - WeChat Pay Operational
E-Wallets - ShopeePay Operational
QR Payments - Promptpay Operational
Thailand - Payouts Operational
TH All Destinations Operational
Vietnam - Payments Degraded Performance
E-Wallets - Appota Operational
E-Wallets - Momo Degraded Performance
E-Wallets - ShopeePay Operational
E-Wallets - ViettelPay Operational
E-Wallets - VNPT Wallet Operational
E-Wallets - ZaloPay Operational
Virtual Account - MSB Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - VPBank Operational
Virtual Account - Woori Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 19 2024 13:55:00 GMT+0000
End Date: Fri Jul 19 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jul 14, 2024 - 07:00 WIB
Scheduled Maintenance for PH_MET Disbursement Jul 19, 2024 21:55 - Jul 20, 2024 01:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 July 2024 22:55 UTC+08
End Time: 20 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 18, 2024 - 23:52 WIB
Scheduled Maintenance for BPI Direct Debit Jul 19, 2024 22:55 - Jul 20, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 19 2024 15:55:00 GMT+0000
End Date: Fri Jul 19 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Jul 14, 2024 - 07:00 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 01:55 UTC+08
End Time: 20 July 2024 05:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 17, 2024 - 16:08 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 03:45 UTC+08
End Time: 20 July 2024 05:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 16, 2024 - 16:08 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 05:55 UTC+08
End Time: 20 July 2024 13:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 05, 2024 - 16:08 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 09:55 UTC+08
End Time: 20 July 2024 15:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 18, 2024 - 16:06 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 09:55 UTC+08
End Time: 20 July 2024 14:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 18, 2024 - 16:06 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 09:55 UTC+08
End Time: 20 July 2024 15:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 18, 2024 - 16:06 WIB
Scheduled Maintenance for PH_AUB Disbursement Jul 20, 2024 20:55 - Jul 21, 2024 05:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 21:55 UTC+08
End Time: 21 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 15, 2024 - 16:44 WIB
Scheduled Maintenance for BANK_TRANSFER Virtual Account Jul 20, 2024 21:00 - Jul 21, 2024 05:00 WIB
Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sat Jul 20 2024 22:00:00 GMT+0800
End Date: Sun Jul 21 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on Jul 15, 2024 - 16:08 WIB
Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Jul 20, 2024 21:00 - Jul 21, 2024 05:00 WIB
Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Jul 20 2024 22:00:00 GMT+0800
End Date: Sun Jul 21 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on Jul 15, 2024 - 16:08 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 22:55 UTC+08
End Time: 21 July 2024 00:05 UTC+08

Impact:
- All transactions to PH_LSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 17, 2024 - 16:07 WIB
Scheduled Maintenance for PH_EWB Disbursement Jul 20, 2024 21:55 - Jul 21, 2024 04:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 22:55 UTC+08
End Time: 21 July 2024 05:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 17, 2024 - 16:07 WIB
Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit Jul 20, 2024 23:00 - Jul 21, 2024 04:00 WIB
Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Sun Jul 21 2024 00:00:00 GMT+0800
End Date: Sun Jul 21 2024 05:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on Jul 16, 2024 - 16:08 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 July 2024 03:25 UTC+08
End Time: 21 July 2024 06:35 UTC+08

Impact:
- All transactions to PH_HSBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 17, 2024 - 16:08 WIB
Scheduled Maintenance for PH_PSB Disbursement Jul 21, 2024 23:25 - Jul 22, 2024 03:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 July 2024 00:25 UTC+08
End Time: 22 July 2024 04:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 18, 2024 - 16:27 WIB
Scheduled Maintenance for PH_MAYA Disbursement Jul 22, 2024 23:55 - Jul 23, 2024 01:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 July 2024 00:55 UTC+08
End Time: 23 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 18, 2024 - 16:06 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 July 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 28, 2024 - 16:11 WIB
Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit Jul 23, 2024 23:00 - Jul 24, 2024 04:00 WIB
Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Wed Jul 24 2024 00:00:00 GMT+0800
End Date: Wed Jul 24 2024 05:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on Jul 16, 2024 - 16:09 WIB
Scheduled Maintenance for PH_CBCI Disbursement Jul 24, 2024 21:55 - Jul 25, 2024 00:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 24 July 2024 22:55 UTC+08
End Time: 25 July 2024 01:05 UTC+08

Impact:
- All transactions to PH_CBCI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 18, 2024 - 16:06 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 05:55 UTC+08
End Time: 27 July 2024 13:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 05, 2024 - 16:08 WIB
Scheduled Maintenance for PH_AUB Disbursement Jul 27, 2024 20:55 - Jul 28, 2024 05:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 21:55 UTC+08
End Time: 28 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jul 17, 2024 - 16:07 WIB
Scheduled Maintenance for BANK_TRANSFER Virtual Account Jul 27, 2024 21:00 - Jul 28, 2024 05:00 WIB
Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sat Jul 27 2024 22:00:00 GMT+0800
End Date: Sun Jul 28 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on Jul 17, 2024 - 16:06 WIB
Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Jul 27, 2024 21:00 - Jul 28, 2024 05:00 WIB
Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Jul 27 2024 22:00:00 GMT+0800
End Date: Sun Jul 28 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on Jul 17, 2024 - 16:06 WIB
Past Incidents
Jul 19, 2024
Completed - The scheduled maintenance has been completed.
Jul 19, 03:55 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 02:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jul 18 2024 19:55:00 GMT+0000
End Date: Thu Jul 18 2024 20:55:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 16, 15:17 WIB
Completed - The scheduled maintenance has been completed.
Jul 19, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 July 2024 22:55 UTC+08
End Time: 19 July 2024 03:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 18, 15:54 WIB
Completed - The scheduled maintenance has been completed.
Jul 19, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 July 2024 22:55 UTC+08
End Time: 19 July 2024 03:05 UTC+08

Impact:
- All transactions to PH_CBCI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 15, 16:44 WIB
Completed - The scheduled maintenance has been completed.
Jul 19, 01:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 July 2024 00:55 UTC+08
End Time: 19 July 2024 02:35 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 18, 12:16 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 19, 00:36 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 19, 00:31 WIB
Completed - The scheduled maintenance has been completed.
Jul 19, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jul 18 2024 15:55:00 GMT+0000
End Date: Thu Jul 18 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 14, 07:00 WIB
Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 22:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:54 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 July 2024 21:55 UTC+08
End Time: 18 July 2024 23:35 UTC+08

Impact:
- All transactions to PH_SHOPEE (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 18, 21:51 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 18, 21:55 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.135% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 18, 21:37 WIB
Completed - The scheduled maintenance has been completed.
Jul 18, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jul 18 2024 13:55:00 GMT+0000
End Date: Thu Jul 18 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 14, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 18, 09:08 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) CEBUANA cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 18, 09:02 WIB
Resolved - This incident has been resolved.
Jul 18, 08:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 18, 07:50 WIB
Resolved - This incident has been resolved.
Jul 18, 07:20 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 18, 07:10 WIB
Completed - The scheduled maintenance has been completed.
Jul 18, 03:55 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 02:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jul 17 2024 19:55:00 GMT+0000
End Date: Wed Jul 17 2024 20:55:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 16, 15:17 WIB
Completed - The scheduled maintenance has been completed.
Jul 18, 01:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 July 2024 00:55 UTC+08
End Time: 18 July 2024 02:35 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 16, 16:33 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 18, 00:36 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 18, 00:31 WIB
Completed - The scheduled maintenance has been completed.
Jul 18, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jul 17 2024 15:55:00 GMT+0000
End Date: Wed Jul 17 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 14, 07:00 WIB
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jul 17 2024 13:55:00 GMT+0000
End Date: Wed Jul 17 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 14, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 17, 07:13 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 17, 07:00 WIB
Resolved - This incident has been resolved.
Jul 17, 07:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 17, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 17, 06:43 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 17, 06:33 WIB
Completed - The scheduled maintenance has been completed.
Jul 17, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 01:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 July 2024 02:55 UTC+08
End Time: 17 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_CBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 15, 16:52 WIB
Completed - The scheduled maintenance has been completed.
Jul 17, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 01:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 July 2024 02:55 UTC+08
End Time: 17 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_CBS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 15, 16:52 WIB
Completed - The scheduled maintenance has been completed.
Jul 17, 03:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 July 2024 00:25 UTC+08
End Time: 17 July 2024 04:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 15, 00:01 WIB
Resolved - This incident has been resolved.
Jul 17, 03:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Jul 17, 02:50 WIB
Resolved - This incident has been resolved.
Jul 17, 02:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_CBC: 1-50000

Jul 17, 02:03 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jul 17, 01:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 17, 01:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 17, 01:49 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 17, 01:43 WIB
Resolved - This incident has been resolved.
Jul 17, 00:30 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jul 17, 00:20 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 17, 00:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 17, 00:21 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 17, 00:18 WIB
Completed - The scheduled maintenance has been completed.
Jul 17, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jul 16 2024 15:55:00 GMT+0000
End Date: Tue Jul 16 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 14, 07:00 WIB
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 16 July 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 28, 16:11 WIB
Completed - The scheduled maintenance has been completed.
Jul 16, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jul 16 2024 13:55:00 GMT+0000
End Date: Tue Jul 16 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 14, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 16, 16:13 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel vn_shopeepay
- First triggered at: 2024-07-16 15:44:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 16, 15:47 WIB
Resolved - This incident has been resolved.
Jul 16, 15:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BRI: 1-9999, above 100000001

Jul 16, 14:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 16, 12:31 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- @slack-xendit-partner-downtime-alerts @webhook-money-in-healthcheck
- Affected Entities: Xendit, Instamoney

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 16, 11:56 WIB
Resolved - This incident has been resolved.
Jul 16, 11:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jul 16, 11:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 16, 10:35 WIB
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 09:24 WIB
Resolved - This incident has been resolved.
Jul 16, 08:20 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jul 16, 08:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 16, 04:01 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 16, 00:11 WIB
Resolved - This incident has been resolved.
Jul 16, 03:20 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BBL: 1-700000

Jul 16, 03:00 WIB
Completed - The scheduled maintenance has been completed.
Jul 16, 03:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 16 July 2024 00:25 UTC+08
End Time: 16 July 2024 04:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 15, 00:01 WIB
Resolved - This incident has been resolved.
Jul 16, 02:40 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: 1-700000
TH_SCB: 1-700000

Jul 16, 01:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: 1-700000

Jul 16, 01:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 16, 02:09 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 16, 02:08 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 16, 01:43 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 16, 01:34 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 16, 01:23 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 16, 01:12 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 16, 00:36 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 16, 00:31 WIB
Completed - The scheduled maintenance has been completed.
Jul 16, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 15 July 2024 23:55 UTC+08
End Time: 16 July 2024 01:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 11, 17:03 WIB
Completed - The scheduled maintenance has been completed.
Jul 16, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jul 15 2024 15:55:00 GMT+0000
End Date: Mon Jul 15 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 14, 07:00 WIB
Jul 15, 2024
Resolved - This incident has been resolved.
Jul 15, 23:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 15, 22:20 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 15, 22:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 15, 23:41 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 15, 23:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 15, 23:27 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 15, 23:26 WIB
Resolved - This incident has been resolved.
Jul 15, 22:02 WIB
Update - We are seeing improvements for the success rate of BPI Direct Debit payment.
We are continuing to monitor the progress.

Jul 15, 21:35 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 19:59 WIB
Update - We are continuing to investigate this issue.
Jul 15, 19:11 WIB
Update - BPI is continuing to investigate the issue.
Jul 15, 19:10 WIB
Update - We are working with partner BPI to investigate the issue.
Jul 15, 16:54 WIB
Investigating - Dear customer,

We are noticing an elevated error rate for Direct Debit payment using BPI in the Philippines.
Our team is investigating the issue.

Jul 15, 16:10 WIB
Completed - The scheduled maintenance has been completed.
Jul 15, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jul 15 2024 13:55:00 GMT+0000
End Date: Mon Jul 15 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 14, 07:00 WIB
Resolved - This incident has been resolved.
Jul 15, 21:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 15, 20:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 15, 20:31 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 23.079s
- First triggered at: 2024-07-15 20:57:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 15, 19:59 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 15, 19:47 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 15, 19:23 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 15, 18:45 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 15, 17:38 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 15, 18:34 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
You will experience an intermittent disruption and potentially won't be able to perform 3DS authentication transactions during this period.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 15, 18:27 WIB
Resolved - This incident has been resolved.
Jul 15, 11:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: 1-700000

Jul 15, 10:40 WIB
Resolved - This incident has been resolved.
Jul 15, 10:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: 1-700000

Jul 15, 10:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 15, 05:53 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 15, 05:16 WIB
Resolved - This incident has been resolved.
Jul 15, 03:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BBL: 1-700000

Jul 15, 02:50 WIB
Resolved - This incident has been resolved.
Jul 15, 01:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: 1-700000

Jul 15, 01:20 WIB
Resolved - This incident has been resolved.
Jul 15, 01:02 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: 1-700000
TH_KKB: 1-700000

Jul 15, 00:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_KKB: 1-700000

Jul 15, 00:40 WIB
Jul 14, 2024
Completed - The scheduled maintenance has been completed.
Jul 14, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 15:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 July 2024 16:55 UTC+08
End Time: 15 July 2024 00:05 UTC+08

Impact:
- All transactions to PH_CTBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 12, 19:12 WIB
Resolved - This incident has been resolved.
Jul 14, 22:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_KTB: 1-700000

Jul 14, 22:40 WIB
Resolved - This incident has been resolved.
Jul 14, 21:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Jul 14, 20:20 WIB
Completed - The scheduled maintenance has been completed.
Jul 14, 20:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 July 2024 07:55 UTC+08
End Time: 14 July 2024 21:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 11, 16:07 WIB
Resolved - This incident has been resolved.
Jul 14, 19:31 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_KKB: 1-700000
TH_KTB: 1-700000
TH_SCB: 1-700000

Jul 14, 18:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 14, 16:50 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) CEBUANA cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 14, 16:38 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 14, 13:03 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 14, 12:04 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 14, 11:55 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 14, 11:35 WIB
Completed - The scheduled maintenance has been completed.
Jul 14, 05:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 July 2024 17:55 UTC+08
End Time: 14 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 11, 16:07 WIB
Completed - The scheduled maintenance has been completed.
Jul 14, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 July 2024 02:55 UTC+08
End Time: 14 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 12, 16:03 WIB
Completed - The scheduled maintenance has been completed.
Jul 14, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 16:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 July 2024 17:55 UTC+08
End Time: 14 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 11, 09:46 WIB
Completed - The scheduled maintenance has been completed.
Jul 14, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 July 2024 23:56 UTC+08
End Time: 14 July 2024 05:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 4, 16:14 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 14, 00:57 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 14, 00:56 WIB
Resolved - This incident has been resolved.
Jul 14, 00:03 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 13, 23:40 WIB
Jul 13, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 13, 23:40 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 13, 23:36 WIB
Completed - The scheduled maintenance has been completed.
Jul 13, 23:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 20:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 July 2024 21:25 UTC+08
End Time: 14 July 2024 00:35 UTC+08

Impact:
- All transactions to PH_ROB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 11, 16:07 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 13, 23:23 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT VIETCAPITAL creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 13, 22:46 WIB
Resolved - This incident has been resolved.
Jul 13, 21:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Jul 13, 19:31 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 13, 18:54 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 28.674s
- First triggered at: 2024-07-13 19:35:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 13, 18:37 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 13, 15:00 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 13, 14:59 WIB
Completed - The scheduled maintenance has been completed.
Jul 13, 13:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 July 2024 23:55 UTC+08
End Time: 13 July 2024 14:05 UTC+08

Impact:
- All transactions to PH_YUANTA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 9, 16:15 WIB
Completed - The scheduled maintenance has been completed.
Jul 13, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 16:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 July 2024 17:55 UTC+08
End Time: 13 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 10, 16:12 WIB
Completed - The scheduled maintenance has been completed.
Jul 13, 03:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 July 2024 22:55 UTC+08
End Time: 13 July 2024 04:05 UTC+08

Impact:
- All transactions to PH_EQB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 11, 22:22 WIB
Completed - The scheduled maintenance has been completed.
Jul 13, 03:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 23:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 July 2024 00:25 UTC+08
End Time: 13 July 2024 04:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 10, 21:32 WIB
Resolved - This incident has been resolved.
Jul 13, 01:20 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jul 13, 01:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jul 13, 00:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jul 13, 00:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 13, 01:17 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 13, 00:14 WIB
Completed - The scheduled maintenance has been completed.
Jul 13, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 12 2024 15:55:00 GMT+0000
End Date: Fri Jul 12 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 7, 07:00 WIB
Completed - The scheduled maintenance has been completed.
Jul 13, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 July 2024 22:55 UTC+08
End Time: 13 July 2024 01:05 UTC+08

Impact:
- All transactions to PH_CTS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 12, 18:19 WIB
Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 12 2024 13:55:00 GMT+0000
End Date: Fri Jul 12 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jul 7, 07:00 WIB
Completed - The scheduled maintenance has been completed.
Jul 12, 18:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 11:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 July 2024 12:55 UTC+08
End Time: 12 July 2024 19:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 9, 16:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 12, 15:48 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.111% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 12, 15:29 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 12, 15:37 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 12, 15:27 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jul 12, 13:43 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jul 12, 13:26 WIB
Resolved - This incident has been resolved.
Jul 12, 03:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: 1-700000

Jul 12, 01:40 WIB
Resolved - Dear Valued Customers,

We experienced a brief network issue causing a small percentage of errors in our system.
- Incident Period: July 12, 3:24 PM – July 12, 3:25 PM GMT + 7
- Some customers may have encountered 500 errors during this period.

The issue has been resolved. We apologize for any inconvenience caused.

Sincerely,
Xendit customer service

Jul 12, 03:30 WIB
Completed - The scheduled maintenance has been completed.
Jul 12, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 July 2024 23:55 UTC+08
End Time: 12 July 2024 03:05 UTC+08

Impact:
- All transactions to PH_COINS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jul 4, 16:14 WIB
Resolved - This incident has been resolved.
Jul 12, 01:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_BAY: 1-700000

Jul 12, 01:20 WIB
Jul 11, 2024
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.