Xendit Status

Jul 10, 2026

Resolved - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: All amount
Jul 10, 23:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: All amount
Jul 10, 23:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: All amount
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Jul 10, 23:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
PERMATA: 1-4999, above 250000001
Jul 10, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Jul 10, 22:30 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 23:10 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 23:03 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 10, 23:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Jul 10, 23:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 10, 22:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jul 10, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 10, 22:20 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 23:02 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 22:18 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 10, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 10 2026 13:55:00 GMT+0000
End Date: Fri Jul 10 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 21:26 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: ph
- Over 0.133% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 21:02 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 20:54 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 20:44 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 20:34 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 20:23 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 20:26 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 16:36 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 19:44 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on QRPH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 19:29 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 17:08 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 16:58 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 16:06 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 15:36 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 16:02 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 15:51 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 15:26 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 15:25 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 12:15 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 11:43 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 11:43 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 11:33 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 11:14 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 11:04 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 10:49 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 10:39 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 10:08 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 09:02 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 05:14 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 04:56 WIB

Payouts Disruption in Indonesia

Resolved - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Jul 10, 05:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-4999, above 250000001
Jul 10, 04:50 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 04:53 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 04:43 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 04:09 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 03:53 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 03:11 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 03:01 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 03:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 02:42 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 02:52 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 02:36 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 10, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:30 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Thu Jul 9 2026 22:30:00 GMT+0800
End Date: Fri Jul 10 2026 03:30:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 6, 16:44 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account

Completed - The scheduled maintenance has been completed.
Jul 10, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:30 WIB

Scheduled - Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Thu Jul 9 2026 22:30:00 GMT+0800
End Date: Fri Jul 10 2026 03:30:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 6, 16:44 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 00:50 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 00:40 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 10, 00:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Jul 10, 00:20 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 00:24 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 00:14 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 10, 00:12 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 10, 00:01 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 10, 00:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount
Jul 10, 00:00 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 10, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jul 09 2026 15:55:00 GMT+0000
End Date: Thu Jul 09 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

Jul 9, 2026

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 23:54 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 23:48 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 23:47 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 23:46 WIB

Payouts Disruption in Indonesia

Resolved - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: All amount
Jul 9, 23:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: All amount
Jul 9, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Jul 9, 20:00 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 23:14 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 23:13 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 23:10 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 23:02 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 9, 23:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Jul 9, 22:50 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 21:45 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 21:44 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 9, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jul 09 2026 13:55:00 GMT+0000
End Date: Thu Jul 09 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 21:05 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 17:29 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 19:15 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 19:04 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 17:59 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 17:49 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 9, 17:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Jul 9, 17:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Jul 9, 17:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Jul 9, 17:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 16:26 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 13:26 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 16:05 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 15:55 WIB

Xendit Public Website Disruption

Resolved - Dear Customers,

On 9 July 2026, our public website (https://www.xendit.co) was temporarily inaccessible from 14:39 to 15:03 GMT+7.
Other Xendit services, including the Dashboard, API, and Xendit Docs, remained accessible throughout.

The issue has been resolved, and our public website is now functioning normally.
We apologize for any inconvenience this may have caused.

Warm regards,
Xendit Customer Support
Jul 9, 15:26 WIB

Identified - Dear Customers,

We are currently experiencing an issue with our public website (https://www.xendit.co), which may be intermittently or fully inaccessible. This issue began at 14:39 GMT+7 on 9 July 2026.
Other Xendit services, including the Dashboard, API, and Xendit Docs, remain unaffected and fully operational.
Our team is actively investigating the issue and working to restore full access as quickly as possible. We will post updates here as more information becomes available.
We apologize for any inconvenience this may cause.

Warm regards,
Xendit Customer Support
Jul 9, 15:03 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 14:30 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 14:20 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 9, 13:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: 1-49999
Jul 9, 12:20 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 12:49 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 11:24 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 12:13 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 11:58 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 11:30 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 11:27 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 10:54 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 10:28 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 10:52 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 10:41 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 07:27 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 8, 17:59 WIB

ShopeePay Maintenance for Payment & Payouts

Completed - The scheduled maintenance has been completed.
Jul 9, 04:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 02:00 WIB

Scheduled - Dear Valued Customers,

We are informing you that ShopeePay ID would run a scheduled maintenance on their system to improve their service.

Date: Thursday, 9 july 2026
Time: 02.00 - 04.00 WIB
Duration: 1 Hours

During this maintenance, payment methods mentioned below will be affected:

- eWallet ShopeePay payment and refund will be unavailable.
- Disbursement to SHOPEEPAY will be kept pending until maintenance is over
- The onboarding API ShopeePay will be unavailable.

We are improving the system altogether to improve service for you, and we apologize for this inconvenience.

For further information, you may contact us via email at help@xendit.co.

Best regards,
Xendit Customer Success
Jul 8, 20:30 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 03:02 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 00:10 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 02:22 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 02:21 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 01:37 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 18.20% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-09 01:19:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 01:21 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 9, 01:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
Jul 9, 00:50 WIB

QR_CODE XENDIT Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 00:28 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 00:25 WIB

QR_CODE XENDIT Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 9, 00:24 WIB

Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 9, 00:21 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 9, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jul 08 2026 15:55:00 GMT+0000
End Date: Wed Jul 08 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Jul 9, 00:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Wed Jul 8 2026 22:00:00 GMT+0800
End Date: Thu Jul 9 2026 01:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Jul 8, 20:06 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:01 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Wed Jul 8 2026 22:00:00 GMT+0800
End Date: Thu Jul 9 2026 01:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Jul 8, 20:06 WIB

Jul 8, 2026

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 8, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jul 08 2026 13:55:00 GMT+0000
End Date: Wed Jul 08 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 8, 18:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Jul 8, 18:10 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 8, 17:30 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 8, 17:12 WIB

Xendit Public Website Disruption

Resolved - Dear Customers,

On 08 July 2026, our public website (https://www.xendit.co) experienced display/rendering issues from 17:44 to 18:05 GMT+7. Other Xendit websites, including Xendit Docs and the Dashboard, remained accessible, and there was no impact to payment processing.
The issue has been resolved, and our public website is now functioning normally. We apologize for any inconvenience this may have caused.

Warm regards,
Xendit Customer Support
Jul 8, 17:30 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 8, 17:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 8, 16:50 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 8, 16:42 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 8, 13:57 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 8, 16:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 8, 16:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount
Jul 8, 15:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 8, 15:30 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 8, 15:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 8, 14:50 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 8, 14:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 8, 14:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount
Jul 8, 14:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: 1-49999
Jul 8, 11:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jul 8, 11:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: 1-49999
Jul 8, 10:10 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 8, 14:33 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 8, 14:23 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 8, 13:01 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 8, 11:34 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 8, 11:10 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 8, 09:13 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 8, 11:04 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 88.4s
- First triggered at: 2026-07-08 11:47:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 8, 10:49 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 8, 09:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: 1-49999
Jul 8, 08:50 WIB

EWALLET GOPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 8, 05:20 WIB

Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 28.60% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-08 05:03:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 8, 05:05 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 8, 03:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 8, 02:50 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 8, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jul 07 2026 15:55:00 GMT+0000
End Date: Tue Jul 07 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

Jul 7, 2026

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 7, 23:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 7, 23:40 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 7, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: above 250000001
Jul 7, 22:10 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 7, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jul 07 2026 13:55:00 GMT+0000
End Date: Tue Jul 07 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 7, 18:26 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 7, 17:23 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 7, 17:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Jul 7, 17:40 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 7, 10:33 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 7, 09:38 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 7, 09:05 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 7, 09:02 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 7, 06:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: All amount
Jul 7, 06:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: All amount
Jul 7, 06:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 8000-10000000
Jul 7, 06:00 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 7, 04:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 5000-9999, 100000001-250000000
Jul 7, 04:20 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 7, 03:46 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 7, 03:24 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 7, 01:13 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 7, 01:05 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 7, 01:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jul 7, 01:00 WIB

OVO System Maintenance

Completed - The scheduled maintenance has been completed.
Jul 7, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:00 WIB

Scheduled - Dear Valued Customers,

We were informed that OVO payment options will be unavailable on

Date: Tuesday, 7 July 2026
Time: 00:00 - 01:00 (GMT+7)
Duration: 1 hours

due to scheduled System Maintenance. During this time, end users will be unable to access their OVO Application to complete transactions.

Please refrain from transacting using OVO during the maintenance window above, as the partner's service and application will be temporarily unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Jul 6, 17:24 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 7, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jul 06 2026 15:55:00 GMT+0000
End Date: Mon Jul 06 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

Jul 6, 2026

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Scheduled Maintenance

Permata Virtual Account Scheduled Maintenance Jul `11`, `2026` `00:00`-`03:15` WIB

KTC Installment Maintenance 14/07/2026 Jul `14`, `2026` `20:30` - Jul `15`, `2026` `10:30` WIB

Announcement: KBank Mobile Banking System Maintenance 14/08/2026 Aug `14`, `2026` `03:00`-`03:30` WIB

KBank Mobile Banking System Maintenance 19/08/2026 Aug `19`, `2026` `02:00`-`04:00` WIB

Past Incidents

Scheduled Maintenance

Permata Virtual Account Scheduled Maintenance Jul 11, 2026 00:00-03:15 WIB

KTC Installment Maintenance 14/07/2026 Jul 14, 2026 20:30 - Jul 15, 2026 10:30 WIB

Announcement: KBank Mobile Banking System Maintenance 14/08/2026 Aug 14, 2026 03:00-03:30 WIB

KBank Mobile Banking System Maintenance 19/08/2026 Aug 19, 2026 02:00-04:00 WIB

Past Incidents

Permata Virtual Account Scheduled Maintenance Jul `11`, `2026` `00:00`-`03:15` WIB

KTC Installment Maintenance 14/07/2026 Jul `14`, `2026` `20:30` - Jul `15`, `2026` `10:30` WIB

Announcement: KBank Mobile Banking System Maintenance 14/08/2026 Aug `14`, `2026` `03:00`-`03:30` WIB

KBank Mobile Banking System Maintenance 19/08/2026 Aug `19`, `2026` `02:00`-`04:00` WIB