All Systems Operational
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Operational
Onboarding ? Operational
xenInvoice Operational
xenBatch Operational
Autowithdrawal Operational
eWallets Partners Operational
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
PayLater / Cardless Credit Partners Operational
BillEase (Philippines) Operational
Kredivo Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
QR Code Partners Operational
QR Codes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BCA VA Maintenance Jul 1, 02:00-02:15 WIB
Dear Customers,

We're informing you that our bank partner would run scheduled maintenance to improve their service.

Details as follows:
Date: Thursday, 1 July 2021
Time: From 02:00 AM to 02:15 AM Jakarta Time
Duration: 15 minutes

Impact:
During the maintenance, payment to BCA VA Aggregator will not be available.

We apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your cooperation.

Regards,

Xendit Customer Support
Posted on Jun 12, 11:46 WIB
Past Incidents
Jun 17, 2021

No incidents reported today.

Jun 16, 2021
Resolved - Dear customers,

Our partner has informed us that the GCash app has recovered. Payments and disbursements should now be performing normally.

Thank you again for your patience!
Jun 16, 22:58 WIB
Monitoring - Dear customers,

Disbursements to GCash have been restored at this time. Pending transactions have been cleared, so please refer to your dashboard to confirm final status.

Unfortunately, GCash app performance remains intermittent, so payments via API and XenInvoice remain disabled for the time being. We remain in touch with our partner and will work to re-enable payments as quickly as possible.

Thank you so much for your patience.
Jun 16, 20:54 WIB
Identified - Dear customers,

We have detected an issue with our GCash channel. Disbursements to GCash cannot be completed at this time and will remain in Pending until the issue is resolved. Payments via API and XenInvoice also cannot be completed at this time, because the GCash app is currently down.

We have already contacted our partner for resolution. Please rest assured that we will continue to monitor the situation and update you as soon as possible. Thank you so much for your patience.
Jun 16, 19:31 WIB
Investigating - Dear customers,

We have detected an issue with our GCash channel. Disbursements to GCash cannot be completed at this time and will remain in Pending until the issue is resolved.

We have already contacted our partner for resolution. Please rest assured that we will continue to monitor the situation and update you as soon as possible. Thank you so much for your patience.
Jun 16, 19:21 WIB
Resolved - Dear customers,

Our partner has informed us that the GCash app has recovered. Payments should now be performing normally.

Thank you!
Jun 16, 18:50 WIB
Identified - Dear customers,

We have detected an issue with our GCash channel. Payments via API and XenInvoice cannot be completed at this time, and disbursements to GCash will remain in Pending until the issue is resolved.

Our partner has already alerted us this is caused by a disruption to the GCash app itself, but please rest assured that we will continue to monitor the situation and update you as soon as possible.

Thank you so much for your patience.
Jun 16, 18:39 WIB
Jun 15, 2021
Completed - The scheduled maintenance has been completed.
Jun 15, 02:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:01 WIB
Update - We will be undergoing scheduled maintenance during this time.
Jun 12, 16:18 WIB
Scheduled - Dear Customers,

OVO informed us of a scheduled maintenance to improve their service, with details:

Date: 15th June 2021
Time: From 0:00 AM to 02:30 AM WIB
Duration: 2.5 hours

During the maintenance, there might be downtime that would impact:

- All payment made from OVO will be degraded
- All disbursement to an OVO account will be degraded

We apologize for the inconvenience. If you need further assistance, please contact help@xendit.co.
Thank you for your cooperation.

Regards,
Xendit Customer Support
Jun 12, 16:17 WIB
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Resolved - Dear customers,

We have worked with our partner to resolve this issue. QR Code Generation & Payment should now perform normally.

Thank you for your patience as we resolved this issue.
Jun 12, 03:54 WIB
Monitoring - Dear customers,

We are currently in the process of investigating this issue and have escalated it to our partner. We will keep this page updated as we continue to work to restore this service.

Thank you!
Jun 12, 03:45 WIB
Update - We are continuing to investigate this issue.
Jun 12, 03:37 WIB
Investigating - Dear customers,

We have detected issues with the generation and payment of QR Codes via API and XenInvoice. We are currently in the process of investigation and will keep this page updated as we learn more in order to restore these services as quickly as possible.

Thank you for your patience!
Jun 12, 03:34 WIB
Completed - The scheduled maintenance has been completed.
Jun 12, 03:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:00 WIB
Scheduled - Dear Customers,

Permata Bank has informed us that they will do a maintenance system that will be scheduled on

Day : Saturday
Date : 12 June 2021
Time : 00:00 - 03:00 WIB (Jakarta Time)
Affected services : All channels Permata Bank

During this maintenance:
1. Customer should still be able to create and update Permata Virtual Account
2. End user will not be able to pay to Permata Virtual Account

Therefore, please carry out your transaction before or after the time mentioned above.
We do apologize for this inconvenience.

If you need further assistance, please contact help@xendit.co.
Jun 11, 20:52 WIB
Jun 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 00:00 WIB
Scheduled - Dear Partners,
Kindly note that we will do regular maintenance on 11 June 2021 from 12 AM to 1 AM.
During this period, all ShopeePay services including payment cannot be used by partners. Transactions using ShopeePay will run normally after the maintenance ends.
We're sorry for any inconvenience it might cause and looking forward to your cooperation in this matter.
Jun 4, 16:17 WIB
Jun 10, 2021
Resolved - Dear customers,

We have made a fix and deployed.
The usage of the Dana Sandbox Test API is back to normal.

This issue is resolved.
Jun 10, 22:12 WIB
Identified - Dear customers

We have detected issues in the following services:

E-wallets test mode of Dana sandbox version 2020-02-01 and older is unavailable for use.
The production system for Dana is online and unaffected.

We are currently in the process of investigating and has escalated to the partner.
We will keep this page updated as we learn more and restore the service.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

- Use the latest version of the Dana testing endpoint in https://developers.xendit.co/api-reference/#create-ewallet-charge
Jun 10, 20:47 WIB
Resolved - Dear customers.

We were alerted to a disruption in Xendit Dashboard’s balance tab. Customers were unable to see their balance history.
You may be experiencing intermittent difficulties from 2:15AM to 9:55AM.

We have deployed the fix and access to see the balance history should be back to normal, as resolved.
Jun 10, 02:00 WIB
Jun 9, 2021
Resolved - This issue is resolved.
Jun 9, 13:16 WIB
Monitoring - Dear customers

The following fixes have been made to resolve this incident:
1. Swapped out the new deployed instance with a previous instance version.
2. Made fixes to database queries

Normal operations should be recovering.

We are monitoring the situation now.
Jun 9, 13:07 WIB
Identified - Dear customers

There are some updates to this incident:
We've identified the cause of the incident and working to resolve it.
Jun 9, 12:41 WIB
Investigating - Dear customers

We have detected issues in the following services:

- Virtual Accounts
- Direct Debit
- Escrow

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Jun 9, 12:35 WIB
Jun 8, 2021
Resolved - This incident is resolved.
Jun 8, 18:44 WIB
Monitoring - Dear Customers,

The disrupted CDN has deployed a fix and the service is recovering.
The dashboard service recovering stability now, and we are monitoring the situation.
Jun 8, 18:16 WIB
Identified - Dear customers

We have detected issues in the following services:

Dashboard Service
- Intermittent webpage loading failure

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

Currently identified a contributing cause that a content delivery network is disrupted, causing global intermittent web resource unavailability.
Jun 8, 18:07 WIB
Resolved - This incident has been resolved.
Jun 8, 17:20 WIB
Update - Dear customers

Our partner is currently working on resolving the issue on their end.

All Disbursements to BRI accounts have resumed processing and we are currently monitoring.
Jun 8, 17:06 WIB
Monitoring - Dear customers,

All Disbursements to BRI accounts have resumed processing and we are currently monitoring.
Jun 8, 16:57 WIB
Investigating - Dear customers

There are some updates to this incident:
1. We are currently experiencing an intermittent disruption on disbursements to BRI.

All Disbursements to BRI accounts will be kept pending in our system until the issue is resolved.
All other disbursements are not affected.
Jun 8, 16:36 WIB
Monitoring - Dear customers,

All Disbursements to BRI accounts have resumed processing and we are currently monitoring.
Jun 8, 16:26 WIB
Update - Our partner has acknowledged the issue and is currently investigating.
Jun 8, 16:00 WIB
Update - Dear customers

There are some updates to this incident:

All Disbursements to BRI accounts will be kept pending in our system until the issue is resolved.

All other disbursements are not affected.
Jun 8, 15:28 WIB
Update - We are continuing to investigate this issue.
Jun 8, 15:17 WIB
Investigating - Dear customers

We are currently experiencing disruption for our BRI disbursement.

Disbursements to BRI accounts with amounts from IDR 10,000 to 100,000,000 are not affected.
Disbursements to BRI accounts with amount less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved.

We have reached out to our partner and we'll update on any changes.

All other disbursements are not affected.
Jun 8, 15:15 WIB
Resolved - Dear customers

We identified an issue with delayed callbacks from Virtual Account from a surge in traffic.
This affected the service from around 10:30am to 11:30am WIB.

The following fixes have been made to resolve this incident:
1. Increased processing runners to process the surge in transactions

Your end users should now be able to successfully perform the following:
1. Receive Virtual Account callbacks normally
Jun 8, 10:30 WIB
Completed - The scheduled maintenance has been completed.
Jun 8, 00:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:00 WIB
Scheduled - Dear Customers,

Our partner has informed us that they will perform urgent maintenance to improve their service systems.

Date: 8 June 2021
Time: 00:00 a.m. - 00:30 a.m. WIB
Duration: 30 minutes

During this maintenance:
1. Expected intermittent issue for BCA switcher VA creation and update
2. Expected intermittent issue for BCA Switcher VA payment

If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Jun 8, 00:00 WIB
Jun 7, 2021

No incidents reported.

Jun 6, 2021
Completed - The scheduled maintenance has been completed.
Jun 6, 02:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:01 WIB
Scheduled - Dear Customers,

Permata Bank has informed us that they will do a maintenance system that will be scheduled on

Day : Saturday - Sunday
Date : 5 June - 6 June 2021
Time : 00:00 - 02:00 WIB (Jakarta Time)
Affected services : All channels Permata Bank

During this maintenance:
1. Customer should still be able to create and update Permata Virtual Account
2. End user will not be able to pay to Permata Virtual Account

Therefore, please carry out your transaction before or after the time mentioned above.

We do apologize for this inconvenience.

If you need further assistance, please contact help@xendit.co.
Jun 4, 21:18 WIB
Jun 5, 2021
Completed - The scheduled maintenance has been completed.
Jun 5, 01:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 00:00 WIB
Scheduled - Dear Customers,

Permata Bank has informed us that they will do a maintenance system that will be scheduled on



Day : Saturday
Date : 5 June 2021
Time : 00:00 - 01:30 WIB (Jakarta Time)
Affected services : All channels Permata Bank

During this maintenance:
1. Customers should not expect the Virtual Account to be paid during the downtime
2. End user will not be able to pay to Permata Virtual Account

Therefore, please carry out your transaction before or after the time mentioned above.

We do apologize for this inconvenience.

If you need further assistance, please contact help@xendit.co.
Jun 3, 17:02 WIB
Jun 4, 2021
Resolved - Sub account creations for XenPlatforms is fully operational.
Jun 4, 09:47 WIB
Monitoring - Sub account creations for XenPlatforms is recovering.
Jun 4, 09:37 WIB
Identified - We've identified the issue and currently working to recover it.
Jun 4, 09:33 WIB
Investigating - Sub account creation is disrupted. Currently we are investigating this issue.
Jun 4, 09:22 WIB
Jun 3, 2021
Resolved - This incident has been resolved.
Jun 3, 23:50 WIB
Update - eWallets payment for LinkAja and QR Codes are fully operational.
Jun 3, 23:50 WIB
Monitoring - eWallets payment for LinkAja has been fully recovered and QR Codes is also starting to recover. We're currently monitoring this.
Jun 3, 23:42 WIB
Identified - LinkAja has acknowledged the issue and working on the issue. We're suggesting to not use LinkAja and QR Code until the issue is resolved.
Jun 3, 22:48 WIB
Investigating - Currently we're facing disruption with one of eWallet channels. All of LinkAja payments and QR Code is disrupted. We're suggesting to not use QR and LinkAja until the issue is resolved.
Jun 3, 22:39 WIB
Resolved - Dear customers,
All of our disbursement connectors are fully operational now.

Thanks.
Jun 3, 08:28 WIB
Monitoring - Dear customers,
All of our disbursement connectors are starting to working normally. But we're still monitoring to ensure it's fully operational.

Thanks.
Jun 3, 08:23 WIB
Investigating - Dear customers,
We're experiencing disruption in the one of our disbursement connector that causes disbursement to Mandiri accounts will be kept pending in our system until the issue is resolved. However the other disbursement are not affected.
Jun 3, 08:09 WIB