In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 2024 - 01:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 16 April 2024
Time: 02:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 16, 2024 01:55-05:05 WIB
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Subscriptions Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Payment APIs ? Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
BI SNAP Virtual Accounts Operational
Credit/Debit Cards Operational
Credit/Debit Cards ? Operational
Credit Card - BCA_PG Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Indonesia - Payments Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI ? Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
90 days ago
100.0 % uptime
Today
Direct Debit - UOB Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Standard Chartered Operational
90 days ago
100.0 % uptime
Today
Direct Debit - RHB Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Public Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - OCBC Operational
90 days ago
100.0 % uptime
Today
Direct Debit - MAYBANK2U Operational
90 days ago
100.0 % uptime
Today
Direct Debit - MAYBANK2E Operational
90 days ago
100.0 % uptime
Today
Direct Debit - KFH Operational
90 days ago
100.0 % uptime
Today
Direct Debit - HSBC Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Hong Leong Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - CIMB Operational
90 days ago
100.0 % uptime
Today
Direct Debit - BSN Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank Rakyat Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank of China Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Mualamat Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank Islam Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Ambank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Alliance Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Agro Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Affin Bank Operational
90 days ago
100.0 % uptime
Today
Philippines - Payments Operational
90 days ago
92.7 % uptime
Today
Direct Debit - BDO Operational
Direct Debit - BPI Operational
Direct Debit - Chinabank Operational
Direct Debit - RCBC Operational
Direct Debit - Unionbank Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - GCash Billpay Operational
90 days ago
92.7 % uptime
Today
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Thailand - Payments Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Kasikornbank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank of Bangkok Limited Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank of Ayudhya Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Krungthai Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Siam Commercial Bank Operational
90 days ago
100.0 % uptime
Today
Vietnam - Payments Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - Woori Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Thailand - Payouts Operational
90 days ago
100.0 % uptime
Today
TH All Destinations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 16 April 2024
Time: 21:25 UTC+08 to 22:05 UTC+08

Impact:
- All transactions to PH_ROB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 15, 2024 - 08:56 WIB
Scheduled Maintenance for PH_PVB Disbursement Apr 16, 2024 20:55 - Apr 17, 2024 23:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 16 April 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 15, 2024 - 09:03 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Apr 16 2024 13:55:00 GMT+0000
End Date: Tue Apr 16 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Apr 14, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 16 April 2024
Time: 22:50 UTC+08 to 00:10 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 11, 2024 - 16:04 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 16 April 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 11, 2024 - 16:52 WIB
Scheduled Maintenance for BPI Direct Debit Apr 16, 2024 22:55 - Apr 17, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Apr 16 2024 15:55:00 GMT+0000
End Date: Tue Apr 16 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Apr 14, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Apr 17 2024 13:55:00 GMT+0000
End Date: Wed Apr 17 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Apr 14, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 17 April 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 01, 2024 - 16:08 WIB
Scheduled Maintenance for PH_EWR Disbursement Apr 17, 2024 21:55 - Apr 18, 2024 01:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 17 April 2024
Time: 22:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 15, 2024 - 16:13 WIB
Scheduled Maintenance for PH_GCASH Disbursement Apr 17, 2024 21:55 - Apr 18, 2024 00:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 17 April 2024
Time: 22:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 15, 2024 - 16:58 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 17 April 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 01, 2024 - 16:06 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 17 April 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 03, 2024 - 02:11 WIB
Scheduled Maintenance for PH_BF Disbursement Apr 17, 2024 21:55 - Apr 18, 2024 00:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 17 April 2024
Time: 22:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_BF (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 16, 2024 - 02:13 WIB
Scheduled Maintenance for PH_BOC Disbursement Apr 17, 2024 22:55 - Apr 18, 2024 03:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 17 April 2024
Time: 23:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 05, 2024 - 16:04 WIB
Scheduled Maintenance for BPI Direct Debit Apr 17, 2024 22:55 - Apr 18, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Apr 17 2024 15:55:00 GMT+0000
End Date: Wed Apr 17 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Apr 14, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Apr 18 2024 13:55:00 GMT+0000
End Date: Thu Apr 18 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Apr 14, 2024 - 07:01 WIB
Scheduled Maintenance for BPI Direct Debit Apr 18, 2024 22:55 - Apr 19, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Apr 18 2024 15:55:00 GMT+0000
End Date: Thu Apr 18 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Apr 14, 2024 - 07:01 WIB
Scheduled Maintenance for PH_MAYA Disbursement Apr 18, 2024 23:55 - Apr 19, 2024 01:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 April 2024
Time: 00:55 UTC+08 to 02:35 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 12, 2024 - 21:02 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Apr 19 2024 13:55:00 GMT+0000
End Date: Fri Apr 19 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Apr 14, 2024 - 07:01 WIB
Scheduled Maintenance for PH_OMNI Disbursement Apr 19, 2024 22:55 - Apr 20, 2024 05:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 April 2024
Time: 23:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_OMNI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 07, 2024 - 21:54 WIB
Scheduled Maintenance for BPI Direct Debit Apr 19, 2024 22:55 - Apr 20, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Apr 19 2024 15:55:00 GMT+0000
End Date: Fri Apr 19 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on Apr 14, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 April 2024
Time: 09:55 UTC+08 to 22:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 15, 2024 - 16:13 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 April 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 15, 2024 - 17:14 WIB
Scheduled Maintenance for PH_MET Disbursement Apr 20, 2024 21:50 - Apr 21, 2024 04:10 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 April 2024
Time: 22:50 UTC+08 to 05:10 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 11, 2024 - 16:04 WIB
Scheduled Maintenance for PH_MET Disbursement Apr 20, 2024 21:55 - Apr 21, 2024 04:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 April 2024
Time: 22:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 11, 2024 - 16:52 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 April 2024
Time: 06:55 UTC+08 to 09:05 UTC+08

Impact:
- All transactions to PH_DCP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 13, 2024 - 13:30 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 April 2024
Time: 22:50 UTC+08 to 00:10 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 11, 2024 - 16:04 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 April 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 11, 2024 - 16:52 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 April 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 03, 2024 - 02:11 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 April 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 01, 2024 - 16:08 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 April 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Apr 01, 2024 - 16:06 WIB
Past Incidents
Apr 16, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 16, 02:35 WIB
Identified - Dear Valued Customers,

We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 16, 02:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 16, 02:20 WIB
Identified - Dear Valued Customers,

We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 16, 02:14 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 16, 01:53 WIB
Identified - Dear Valued Customers,

We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 16, 01:47 WIB
Completed - The scheduled maintenance has been completed.
Apr 16, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Apr 15 2024 15:55:00 GMT+0000
End Date: Mon Apr 15 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Apr 14, 07:01 WIB
Apr 15, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 23:46 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 23:25 WIB
Resolved - This incident has been resolved.
Apr 15, 22:31 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: above 50001

Apr 15, 22:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: All amount

Apr 15, 21:40 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: All amount

Apr 15, 21:30 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: All amount

Apr 15, 21:20 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: All amount

Apr 15, 21:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: All amount

Apr 15, 20:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: All amount

Apr 15, 20:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: All amount

Apr 15, 19:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 22:02 WIB
Identified - Dear Valued Customers,

We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 21:56 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 21:49 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.60% of requests in the last 5 minutes have been affected
- First triggered at: 2024-04-15 21:33:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 21:35 WIB
Completed - The scheduled maintenance has been completed.
Apr 15, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Apr 15 2024 13:55:00 GMT+0000
End Date: Mon Apr 15 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Apr 14, 07:01 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 21:21 WIB
Identified - Dear Valued Customers,

We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 21:13 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 21:19 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 21:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 21:08 WIB
Identified - Dear Valued Customers,

We have detected issues with BILLEASE PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 21:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 20:52 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 20.073s
- First triggered at: 2024-04-15 21:27:02+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 20:29 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 19:40 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 23.079s
- First triggered at: 2024-04-15 20:20:02+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 19:22 WIB
Resolved - This incident has been resolved.
Apr 15, 18:40 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: above 50001

Apr 15, 18:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: All amount

Apr 15, 18:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 18:32 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 21.691s
- First triggered at: 2024-04-15 18:43:02+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 17:45 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 16:27 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 16:22 WIB
Resolved - This incident has been resolved.
Apr 15, 10:54 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the all PHP destinations except PH_SEC with amount above 50,000 PHP.

We are working with our partners to mitigate the issues.

Apr 15, 10:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 10:41 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 06:51 WIB
Resolved - This incident has been resolved.
Apr 15, 10:30 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001

Apr 15, 10:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Apr 15, 10:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001

Apr 15, 07:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 05:57 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 04:30 WIB
Resolved - This incident has been resolved.
Apr 15, 05:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Apr 15, 05:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Apr 15, 05:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 04:02 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 03:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 03:48 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 03:32 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 03:03 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 02:55 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 02:38 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 02:37 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 02:28 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 02:27 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 02:07 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 15, 00:49 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 15, 00:01 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 14, 23:51 WIB
Apr 14, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 14, 03:47 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 14, 03:33 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 14, 00:10 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.30% of requests in the last 5 minutes have been affected
- First triggered at: 2024-04-14 00:02:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 14, 00:05 WIB
Apr 13, 2024
Completed - The scheduled maintenance has been completed.
Apr 13, 22:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 13 April 2024
Time: 18:55 UTC+08 to 23:05 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 13, 07:45 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 13, 16:00 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.30% of requests in the last 5 minutes have been affected
- First triggered at: 2024-04-13 15:53:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 13, 15:55 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 13, 03:48 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 13, 03:33 WIB
Completed - The scheduled maintenance has been completed.
Apr 13, 01:10 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:50 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 13 April 2024
Time: 00:50 UTC+08 to 02:10 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 11, 16:04 WIB
Completed - The scheduled maintenance has been completed.
Apr 13, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 13 April 2024
Time: 00:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 11, 16:52 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 13, 00:34 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 13, 00:32 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 13, 00:28 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 13, 00:13 WIB
Completed - The scheduled maintenance has been completed.
Apr 13, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 12 April 2024
Time: 22:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 11, 23:28 WIB
Completed - The scheduled maintenance has been completed.
Apr 13, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Apr 12 2024 15:55:00 GMT+0000
End Date: Fri Apr 12 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Apr 7, 07:00 WIB
Apr 12, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 12, 23:38 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 12, 23:27 WIB
Completed - The scheduled maintenance has been completed.
Apr 12, 21:40 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:50 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 12 April 2024
Time: 21:50 UTC+08 to 22:40 UTC+08

Impact:
- All transactions to PH_CMG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 11, 16:04 WIB
Completed - The scheduled maintenance has been completed.
Apr 12, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 12 April 2024
Time: 21:55 UTC+08 to 22:35 UTC+08

Impact:
- All transactions to PH_CMG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 11, 16:52 WIB
Completed - The scheduled maintenance has been completed.
Apr 12, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 12 April 2024
Time: 21:55 UTC+08 to 22:35 UTC+08

Impact:
- All transactions to PH_CAMALIG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 12, 13:18 WIB
Completed - The scheduled maintenance has been completed.
Apr 12, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Apr 12 2024 13:55:00 GMT+0000
End Date: Fri Apr 12 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Apr 7, 07:00 WIB
Completed - The scheduled maintenance has been completed.
Apr 12, 16:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 12:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 12 April 2024
Time: 13:55 UTC+08 to 17:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 4, 20:32 WIB
Completed - The scheduled maintenance has been completed.
Apr 12, 13:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 11:00 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 12 April 2024
Time: 11:55 UTC+08 to 14:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Apr 12, 10:57 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 12, 13:04 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 12, 12:59 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 12, 12:00 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Apr 12, 11:57 WIB
Resolved - This incident has been resolved.
Apr 12, 06:01 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
PH_BOC: 1-50000
PH_BRB: 1-50000
PH_EWB: 1-50000
PH_GRABPAY: 1-50000
PH_RCBC: 1-50000
PH_UDP: 1-50000
PH_UNO: 1-50000

Apr 12, 05:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Apr 12, 05:53 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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