All Systems Operational
API Operational
Cards Operational
Customers Endpoints Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
PayLater Operational
Payment APIs ? Operational
Payment Links ? Operational
Payouts Operational
QR Codes Operational
Subscriptions Operational
Virtual Account Operational
xenPlatform Accounts Operational
xenPlatform Transfers Operational
Callback Operational
BI SNAP Virtual Accounts Operational
Cards Refund Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
Payment Links Operational
Payouts Operational
PayLater Operational
QR Codes Operational
Virtual Account Operational
xenPlatform Operational
Credit/Debit Cards Operational
Credit/Debit Cards ? Operational
Credit Card - BCA Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
Payment Links Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
xenShield / Fraud Detection System ? Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Indonesia - Payments Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - NexCash Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI ? Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
Direct Debit - UOB Operational
Direct Debit - Standard Chartered Operational
Direct Debit - RHB Operational
Direct Debit - Public Bank Operational
Direct Debit - OCBC Operational
Direct Debit - MAYBANK2U Operational
Direct Debit - MAYBANK2E Operational
Direct Debit - KFH Operational
Direct Debit - HSBC Operational
Direct Debit - Hong Leong Bank Operational
Direct Debit - CIMB Operational
Direct Debit - BSN Operational
Direct Debit - Bank Rakyat Operational
Direct Debit - Bank of China Operational
Direct Debit - Mualamat Operational
Direct Debit - Bank Islam Operational
Direct Debit - Ambank Operational
Direct Debit - Alliance Operational
Direct Debit - Agro Operational
Direct Debit - Affin Bank Operational
Philippines - Payments Operational
Direct Debit - Chinabank Online Banking Operational
Direct Debit - BDO Operational
Direct Debit - BDO Online Banking Operational
Direct Debit - BOC Online Banking Operational
Direct Debit - BPI Operational
Direct Debit - BPI Online Banking Operational
Direct Debit - Chinabank Operational
Direct Debit - Instapay Online Banking Operational
Direct Debit - Landbank Online Banking Operational
Direct Debit - Maybank Online Banking Operational
Direct Debit - Metrobank Online Banking Operational
Direct Debit - Pesonet Online Banking Operational
Direct Debit - PSBank Online Banking Operational
Direct Debit - PNB Online Banking Operational
Direct Debit - RCBC Operational
Direct Debit - RCBC Online Banking Operational
Direct Debit - Robinsons Bank Online Banking Operational
Direct Debit - Security Bank Online Banking Operational
Direct Debit - Unionbank Operational
Direct Debit - Unionbank Online Banking Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Operational
QR Payments - QRPH Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Thailand - Payments Operational
Direct Debit - Kasikornbank Operational
Direct Debit - Bank of Bangkok Limited Operational
Direct Debit - Bank of Ayudhya Operational
Direct Debit - Krungthai Bank Operational
Direct Debit - Siam Commercial Bank Operational
E-Wallets - TrueMoney Operational
Thailand - Payouts Operational
TH All Destinations Operational
Vietnam - Payments Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - Woori Operational
Virtual Account - MSB Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon May 27 2024 13:55:00 GMT+0000
End Date: Mon May 27 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 27 May 2024
Time: 23:55 UTC+08 to 00:25 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on May 25, 2024 - 09:54 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 27 May 2024
Time: 23:55 UTC+08 to 00:25 UTC+08

Impact:
- All transactions to PH_CBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on May 25, 2024 - 09:54 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 27 May 2024
Time: 23:55 UTC+08 to 00:25 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on May 25, 2024 - 09:54 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 27 May 2024
Time: 23:55 UTC+08 to 00:25 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on May 25, 2024 - 09:54 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 27 May 2024
Time: 23:55 UTC+08 to 00:25 UTC+08

Impact:
- All transactions to PH_LBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on May 25, 2024 - 09:54 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 27 May 2024
Time: 23:55 UTC+08 to 00:25 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on May 25, 2024 - 09:54 WIB
Scheduled Maintenance for BPI Direct Debit May 27, 2024 22:55 - May 28, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon May 27 2024 15:55:00 GMT+0000
End Date: Mon May 27 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Scheduled Maintenance for PH_EWR Disbursement May 27, 2024 23:55 - May 28, 2024 01:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 28 May 2024
Time: 00:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on May 23, 2024 - 16:02 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue May 28 2024 13:55:00 GMT+0000
End Date: Tue May 28 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Scheduled Maintenance for BPI Direct Debit May 28, 2024 22:55 - May 29, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue May 28 2024 15:55:00 GMT+0000
End Date: Tue May 28 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed May 29 2024 13:55:00 GMT+0000
End Date: Wed May 29 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Scheduled Maintenance for BPI Direct Debit May 29, 2024 22:55 - May 30, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed May 29 2024 15:55:00 GMT+0000
End Date: Wed May 29 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu May 30 2024 13:55:00 GMT+0000
End Date: Thu May 30 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Scheduled Maintenance for BPI Direct Debit May 30, 2024 22:55 - May 31, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu May 30 2024 15:55:00 GMT+0000
End Date: Thu May 30 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 31 May 2024
Time: 19:55 UTC+08 to 22:05 UTC+08

Impact:
- All transactions to PH_DCDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on May 25, 2024 - 22:55 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri May 31 2024 13:55:00 GMT+0000
End Date: Fri May 31 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Scheduled Maintenance for BPI Direct Debit May 31, 2024 22:55 - Jun 1, 2024 00:05 WIB
Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri May 31 2024 15:55:00 GMT+0000
End Date: Fri May 31 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Posted on May 26, 2024 - 07:01 WIB
Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Sun Jun 2 2024 23:00:00 GMT+0800
End Date: Mon Jun 3 2024 05:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on May 24, 2024 - 22:06 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 04 June 2024
Time: 19:55 UTC+08 to 22:05 UTC+08

Impact:
- All transactions to PH_QCRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on May 24, 2024 - 16:06 WIB
Past Incidents
May 26, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 26, 13:59 WIB
Identified - Dear Valued Customers,

We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 26, 13:55 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 26, 13:21 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 26, 12:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 26, 06:13 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 26, 06:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 26, 05:47 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 26, 05:45 WIB
Completed - The scheduled maintenance has been completed.
May 26, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_EQB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 16:02 WIB
Completed - The scheduled maintenance has been completed.
May 26, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 26 May 2024
Time: 01:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 17:29 WIB
Resolved - This incident has been resolved.
May 26, 04:30 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000

May 26, 04:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
PH_SEC: above 50001

May 26, 02:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to PHP destinations with amount 1-50000 except for PH_GCASH, PH_UBP, PH_BDO, PH_BPI, PH_PAYMAYA due to system issues with our partner.

May 26, 02:00 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Other banks and Ewallets: 1-50000

May 26, 01:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

May 25, 23:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000

May 25, 23:00 WIB
Completed - The scheduled maintenance has been completed.
May 26, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 22, 16:03 WIB
Completed - The scheduled maintenance has been completed.
May 26, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:40 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:40 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 22, 16:03 WIB
Completed - The scheduled maintenance has been completed.
May 26, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 21, 16:01 WIB
Completed - The scheduled maintenance has been completed.
May 26, 03:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:25 UTC+08 to 04:35 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 16:02 WIB
Completed - The scheduled maintenance has been completed.
May 26, 02:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_PRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 16:06 WIB
Completed - The scheduled maintenance has been completed.
May 26, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_DBI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 22, 16:03 WIB
Completed - The scheduled maintenance has been completed.
May 26, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_PTC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 16:06 WIB
Completed - The scheduled maintenance has been completed.
May 26, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 26 May 2024
Time: 01:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_SCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 17:30 WIB
Completed - The scheduled maintenance has been completed.
May 26, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_TAYOCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 16:06 WIB
Completed - The scheduled maintenance has been completed.
May 26, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 20:15 WIB
Completed - The scheduled maintenance has been completed.
May 26, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_BCH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 16:06 WIB
Completed - The scheduled maintenance has been completed.
May 26, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 22, 16:03 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 26, 01:23 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 26, 01:17 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 26, 01:09 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 26, 01:03 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- Disbursements/Withdrawals to UBP with amount >50k will be kept in pending until maintenance is finished

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 10:58 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_CMG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 16:06 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 25, 15:34 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_PRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 23:45 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 16:06 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 16:06 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:40 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:40 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 23:19 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_PBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 22:52 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 22:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 16:02 WIB
Completed - The scheduled maintenance has been completed.
May 26, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 May 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_LSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 20, 18:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 26, 00:55 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 26, 00:45 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 26, 00:37 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 26, 00:33 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 26, 00:05 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 25, 23:59 WIB
Completed - The scheduled maintenance has been completed.
May 26, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 23:25 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 17:53 WIB
May 25, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 25, 23:49 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 25, 23:42 WIB
Completed - The scheduled maintenance has been completed.
May 25, 22:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 15:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 16:55 UTC+08 to 23:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 16:32 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 25, 21:54 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.20% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-25 21:45:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 25, 21:47 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 25, 21:41 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.50% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-25 21:32:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 25, 21:34 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 25, 21:16 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.60% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-25 21:09:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 25, 21:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 25, 20:54 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.80% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-25 20:46:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 25, 20:48 WIB
Completed - The scheduled maintenance has been completed.
May 25, 19:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 May 2024
Time: 18:25 UTC+08 to 20:35 UTC+08

Impact:
- All transactions to PH_SCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 16:02 WIB
Resolved - This incident has been resolved.
May 25, 11:24 WIB
Investigating - Dear valued costumers,

We are currently seeing delays in processing Withdrawals, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. Your users might received delayed credits on the following bank destinations:

PH_SEC: above 50001

Apr 17, 12:29 WIB
Completed - The scheduled maintenance has been completed.
May 25, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 May 2024
Time: 23:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 18:04 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 25, 01:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 25, 00:49 WIB
Resolved - This incident has been resolved.
May 25, 00:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

May 25, 00:40 WIB
Completed - The scheduled maintenance has been completed.
May 25, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri May 24 2024 15:55:00 GMT+0000
End Date: Fri May 24 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

May 19, 07:00 WIB
May 24, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 23:34 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 24, 23:30 WIB
Completed - The scheduled maintenance has been completed.
May 24, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 20:40 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 May 2024
Time: 21:40 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 24, 17:30 WIB
Completed - The scheduled maintenance has been completed.
May 24, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 May 2024
Time: 20:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_UCBSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 16:02 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 22:49 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
You will experience an intermittent disruption and potentially won't be able to perform 3DS authentication transactions during this period.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 24, 22:44 WIB
Completed - The scheduled maintenance has been completed.
May 24, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 19:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 May 2024
Time: 20:55 UTC+08 to 22:35 UTC+08

Impact:
- All transactions to PH_CMG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 16:02 WIB
Completed - The scheduled maintenance has been completed.
May 24, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri May 24 2024 13:55:00 GMT+0000
End Date: Fri May 24 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

May 19, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 20:19 WIB
Identified - The issue has been identified and a fix is being implemented.
May 24, 18:26 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 20:19 WIB
Identified - The issue has been identified and a fix is being implemented.
May 24, 18:26 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 17:14 WIB
Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.10% of requests in the last 10 minutes have been affected
- First triggered at: 2024-05-24 16:57:21+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 24, 17:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 16:06 WIB
Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 15.10% of requests in the last 10 minutes have been affected
- First triggered at: 2024-05-24 15:49:21+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 24, 15:55 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 11:37 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) CEBUANA cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 24, 11:33 WIB
Completed - The scheduled maintenance has been completed.
May 24, 02:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 May 2024
Time: 00:55 UTC+08 to 03:35 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 20, 16:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 00:53 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 24, 00:35 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 00:17 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 10:45 WIB
Completed - The scheduled maintenance has been completed.
May 24, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu May 23 2024 15:55:00 GMT+0000
End Date: Thu May 23 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

May 19, 07:00 WIB
Completed - The scheduled maintenance has been completed.
May 24, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 May 2024
Time: 22:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 18:20 WIB
Completed - The scheduled maintenance has been completed.
May 24, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 May 2024
Time: 22:25 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 23, 17:50 WIB
May 23, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 23:55 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 23:33 WIB
Completed - The scheduled maintenance has been completed.
May 23, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 May 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 2, 16:05 WIB
Completed - The scheduled maintenance has been completed.
May 23, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu May 23 2024 13:55:00 GMT+0000
End Date: Thu May 23 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

May 19, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 15:48 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 7.50% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-23 15:41:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 15:43 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 12:21 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BCA payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 11:58 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 12:19 WIB
Identified - Dear Valued Customers,

We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 12:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 11:32 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BCA payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 08:33 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 09:50 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 6.80% of requests in the last 5 minutes have been affected
- First triggered at: 2024-05-23 09:43:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 09:45 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 09:32 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 09:25 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 09:10 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 09:03 WIB
Resolved - This incident has been resolved.
May 23, 04:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: 5000-9999, 100000001-250000000
Other banks and Ewallets: 50000001-100000000

May 23, 04:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 03:57 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 03:39 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 03:27 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 03:25 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 03:17 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 03:15 WIB
Completed - The scheduled maintenance has been completed.
May 23, 03:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed May 22 2024 15:00:00 GMT+0000
End Date: Wed May 22 2024 20:05:05 GMT+0000
Impact: Linking and payments will be disrupted

May 21, 07:49 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 02:47 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 02:43 WIB
Completed - The scheduled maintenance has been completed.
May 23, 02:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 May 2024
Time: 00:55 UTC+08 to 03:35 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 20, 16:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 02:19 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 02:17 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 00:50 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 23, 00:26 WIB
Completed - The scheduled maintenance has been completed.
May 23, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed May 22 2024 15:55:00 GMT+0000
End Date: Wed May 22 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

May 19, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 00:00 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 22, 23:51 WIB
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed May 22 2024 13:55:00 GMT+0000
End Date: Wed May 22 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

May 19, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 22, 21:20 WIB
Identified - Dear Valued Customers,

We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 22, 21:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 22, 20:04 WIB
Identified - Dear Valued Customers,

We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 22, 20:00 WIB
Completed - The scheduled maintenance has been completed.
May 22, 08:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 07:31 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 May 2024
Time: 08:25 UTC+08 to 09:35 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 22, 07:28 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 22, 08:13 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 22, 08:11 WIB
Completed - The scheduled maintenance has been completed.
May 22, 07:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 May 2024
Time: 19:55 UTC+08 to 08:05 UTC+08

Impact:
- All transactions to PH_SPY (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 16, 18:51 WIB
Completed - The scheduled maintenance has been completed.
May 22, 04:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 May 2024
Time: 01:25 UTC+08 to 05:35 UTC+08

Impact:
- All transactions to PH_TONIK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 20, 16:14 WIB
Completed - The scheduled maintenance has been completed.
May 22, 03:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue May 21 2024 15:00:00 GMT+0000
End Date: Tue May 21 2024 20:05:05 GMT+0000
Impact: Linking and payments will be disrupted

May 21, 07:49 WIB
Completed - The scheduled maintenance has been completed.
May 22, 02:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 May 2024
Time: 00:55 UTC+08 to 03:35 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 20, 16:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 22, 01:07 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 22, 00:43 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 22, 00:09 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 21, 23:55 WIB
Completed - The scheduled maintenance has been completed.
May 22, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:18 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 May 2024
Time: 21:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 21, 23:15 WIB
Completed - The scheduled maintenance has been completed.
May 22, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue May 21 2024 15:55:00 GMT+0000
End Date: Tue May 21 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

May 19, 07:00 WIB
May 21, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 21, 23:43 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

May 21, 23:30 WIB
Completed - The scheduled maintenance has been completed.
May 21, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 May 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 21, 19:07 WIB
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.