Monitoring - We're beginning to see payments from Alfamart
Jul 7, 15:23 WIB
Investigating - Dear customers,

We are currently experiencing a disruption with Alfamart payments. The impact is:

1. End customer cannot pay into Alfamart payment code
2. Merchant can still create and update the Alfamart payment code

We are currently raising this issue with Alfamart and will update when we have more information

Jul 7, 14:53 WIB
Investigating - Dear Valued Customers

Please note the following:

BRI VA with prefixes 26215, 13281, 13405
- is now limited to 10 Mio per transaction
- payment amount per transaction higher than this will result in limit error

BRI VA with prefixes 10265, 12719, 13006, 13007, 13282, 12818
- is unaffected and operates as usual

We would like to suggest please kindly refrain from doing BRI VA transactions during the downtime and redirect the payments to other channels than BRI VA if possible. For merchants using xeninvoice, payment links or third-party integrations that rely on Xendit hosted checkout page, BRI VA will automatically be hidden.

We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Regards,
Xendit Customer Support

Jun 30, 17:18 WIB
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Credit/Debit Cards ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Direct Debit Bank Partners Operational
BRI (Indonesia) Operational
BCA KlikPay (Indonesia) Operational
BCA OneKlik (Indonesia) Operational
BPI (Philippines) Operational
Unionbank (Philippines) Operational
eWallets Partners Operational
90 days ago
98.3 % uptime
Today
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay (Indonesia) Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
Shopeepay (Philippines) Operational
90 days ago
98.3 % uptime
Today
PayLater / Cardless Credit Partners Operational
90 days ago
100.0 % uptime
Today
BillEase (Philippines) Operational
Kredivo Operational
Akulaku Operational
Uangme (Indonesia) Operational
Cashalo (Philippines) Operational
Indodana Operational
90 days ago
100.0 % uptime
Today
QR Code Partners Operational
90 days ago
100.0 % uptime
Today
DANA (QRIS) Operational
90 days ago
100.0 % uptime
Today
Linkaja (QRIS) Operational
90 days ago
100.0 % uptime
Today
Retail Outlet Partners Major Outage
Alfamart Major Outage
Indomaret Operational
7-Eleven (Philippines) Operational
Cebuana (Philippines) Operational
ECPay (Philippines) Operational
Virtual Accounts Bank Partners Degraded Performance
BCA Operational
BNI Operational
BRI Degraded Performance
BSS Operational
Mandiri Operational
Permata Operational
Third Party Data Connection Operational
Disbursements Operational
90 days ago
99.98 % uptime
Today
Batch Disbursements ? Operational
BCA Operational
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BDO Operational
90 days ago
99.98 % uptime
Today
GCASH Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: July 12, 2022 at 03:30AM (GMT+8)
End: July 12, 2022 at 05:30AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Posted on Jul 5, 17:31 WIB
Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: July 14, 2022 at 03:30AM (GMT+8)
End: July 14, 2022 at 05:30AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Posted on Jul 5, 17:32 WIB
Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: July 19, 2022 at 03:30AM (GMT+8)
End: July 19, 2022 at 05:30AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Posted on Jul 5, 17:37 WIB
Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: July 21, 2022 at 03:30AM (GMT+8)
End: July 21, 2022 at 05:30AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Posted on Jul 5, 17:39 WIB
Past Incidents
Jul 7, 2022
Resolved - We've seen that our reversion has resolved the errors. We will deep dive into the root cause of the problem to ensure a high quality of service.
Jul 7, 13:21 WIB
Monitoring - We've made a reversion of the change that caused the errors and are monitoring to ensure service levels recover to normal levels
Jul 7, 13:19 WIB
Investigating - Dear customers,

We've detected errors when linking accounts using Direct Debit and EWallets payments methods. We are investigating and working on restoring service immediately

Jul 7, 13:01 WIB
Jul 6, 2022
Resolved - The issue has been resolved. Your application will be processed as normal.

Once the activation request has completed, you will receive a confirmation email.

Jul 6, 11:32 WIB
Investigating - Dear valued customers,

We have identified an issue with Shopee Pay activation of new Philippines users
Impact:
- Shopee Pay ewallet activation is delayed.

No impact to current activated Shopee Pay users. You can receive Shopee Pay transactions as usual

Once the issue has been resolved, your Shopee Pay activation request will resume as usual. You will be notified once the channel is activated

Jul 6, 10:43 WIB
Resolved - Dear customers
This incident has been resolved.

Jul 6, 08:42 WIB
Jul 5, 2022

No incidents reported.

Jul 4, 2022
Resolved - This incident has been resolved.
Jul 4, 17:50 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 17:37 WIB
Investigating - Dear customers,

We recently discovered an issue within our Xen-Platform webhook for newly created subaccount via https://api.xendit.co/v2/accounts

Impact:
- Webhooks/Callback from newly created subaccount from will not be processed
- New sub-account created via V1 is not impacted

We are working on the fix and would keep you updated.

Jul 4, 16:52 WIB
Jul 3, 2022

No incidents reported.

Jul 2, 2022
Resolved - This incident has been resolved.
Jul 2, 22:52 WIB
Investigating - Dear Valued Customers,

We have detected issues in the following services:

- EWALLET DANA

Impact
- We are seeing intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percentage of requests.
- The incident was first triggered at: 2022-07-02 18:12:00 GMT+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Regards,
Xendit Customer Support

Jul 2, 20:19 WIB
Resolved - This incident has been resolved.
Jul 2, 22:52 WIB
Investigating - Dear Valued Customers,

We have detected issues in the following services:

- QR Codes - ID_DANA

- Impact:

- We are seeing intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percentage of requests.
- Incident was first triggered at: 2022-07-02 17:54:00 GMT+07:00
- Percentage of errors: 2.00%

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Regards,
Xendit Customer Support

Jul 2, 20:24 WIB
Jul 1, 2022
Resolved - This incident has been resolved.
Jul 1, 22:34 WIB
Investigating - Dear Customers,

ShopeePay PH is currently experiencing technical issues. During this time, payments via ShopeePay PH will fail and we are in coordination with them for resolution.

We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Regards,
Xendit Customer Support

Jul 1, 10:23 WIB
Resolved - This incident has been resolved.
Jul 1, 22:27 WIB
Investigating - Dear Customers,

ShopeePay ID is currently experiencing technical issues. During this time, payments via ShopeePay ID will fail and we are in coordination with them for resolution.

IMPACT:

- We are seeing error on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a majority of requests.
- This is currently affecting over 100% of requests
- The issue was first triggered at: 2022-07-01 at 13:36:06 GMT+07:00

We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Regards,
Xendit Customer Support

Jul 1, 13:48 WIB
Resolved - This incident has been resolved.
Jul 1, 19:00 WIB
Investigating - Dear Customers,

We were informed that one of our destination channels are not able to receive disbursements.

Impact:

- PH_BPI disbursements more than P50,000 may intermittently fail
- Regional remittances to PH_BPI will not be processed
- PH_BPI disbursements less than P50,000 are not affected
- All other disbursements are not affected

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jul 1, 11:31 WIB
Completed - The scheduled maintenance has been completed.
Jul 1, 14:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 WIB
Scheduled - Dear Valued Customer,

With this announcement, we will be performing scheduled maintenance on VIBER as the communication channel for sending notifications on the specified date below:
Start: June 30th, 2022 at 09:00 PM (GMT +7)
End: July 1st, 2022 at 02:00 PM (GMT +7).

Impact:
- During this time, you may expect to not receive the notifications via Viber.
- However, you will still be able to receive information about Xendit services and notifications via SMS, Email, and WhatsApp normally.

Regards,

Xendit Customer Success

Jun 30, 18:24 WIB
Jun 30, 2022
Resolved - This incident has been resolved.
Jun 30, 22:32 WIB
Update - We are continuing to investigate this issue.
Jun 30, 22:31 WIB
Update - Dear Customers,

Our partner is still working towards resolution of this issue and we have an update to share with you.

Please note that BRI Disbursements will not processed at the time being and we will update you soon.

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jun 30, 21:28 WIB
Investigating - Dear Customers,

We are currently unable to process disbursements to BRI and have already escalated this to our partner.

Impact:

- Disbursements to BRI accounts with amounts from IDR 10,000 to 100,000,000 are not affected
- Disbursements to BRI accounts with amount less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved

Please do note that all other disbursements are not affected

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jun 30, 18:36 WIB
Resolved - This incident has been resolved.
Jun 30, 22:08 WIB
Investigating - Dear Customers,

We are currently facing an issue with VA Payment Callback and you might experience some delays.

Impact:

- Payment Callback would be delayed

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jun 30, 21:21 WIB
Resolved - This incident has been resolved.
Jun 30, 21:48 WIB
Investigating - Dear Customers,

We are currently facing intermittent issues on our products and currently investigating the issue.

Impact:

- You might see intermittent errors when making calls to our API

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jun 30, 20:36 WIB
Resolved - This incident has been resolved.
Jun 30, 20:41 WIB
Investigating - Dear Customers,

We were informed that two of our destination channels are not able to receive disbursements.

Impact:

- PH BPI and PH BDO disbursements less than Php100,000,000 will not be processed.
- Regional remittances to PH BPI and PH BDO will not be processed as well

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jun 30, 17:07 WIB
Resolved - This incident has been resolved.
Jun 30, 14:36 WIB
Investigating - Dear customers,

We were informed that one of our partner banks is currently unavailable to process disbursements to domestic destinations in the Philippines.

Impact:
- All regional remittance payouts to PH banks and e-wallets with amounts up to Php 100,000,000 will not be processed.
- All domestic PH transfers will experience delays due to the limitation on bank partner.

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jun 30, 11:06 WIB
Jun 29, 2022
Resolved - Dear Valued Customers

This incident has been resolved. If you need further assistance, please contact us at help@xendit.co.

Regards,
Xendit Customer Support

Jun 29, 19:38 WIB
Update - Dear Valued Customers

BRI VA with prefix 92001
- continues to be unavailable

BRI VA with prefixes 26215, 13281, 13405
- is now limited to 10 Mio per transaction
- payment amount per transaction higher than this will result in limit error

BRI VA with prefixes 10265, 12719, 13006, 13007, 13282, 12818
- is unaffected and operates as usual

We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Regards,
Xendit Customer Support

Jun 16, 11:08 WIB
Investigating - Dear Valued Customers

We have detected issues in our BRI VA with prefix 92001.

The impact is as follows:
- BRI VA with prefix 92001 is unavailable for receiving payment
- Your customers are unable to find the VA number on the banking app
- Payments made using SKN/ LLG or RTGS will bounce back in the next working day

We would like to suggest please kindly refrain from doing BRI VA transactions during the downtime and redirect the payments to other channels than BRI VA if possible. For merchants using xeninvoice, payment links or third-party integrations that rely on Xendit hosted checkout page, BRI VA will automatically be hidden.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Regards,
Xendit Customer Support

Jun 13, 19:08 WIB
Resolved - This incident has been resolved.
Jun 29, 11:15 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 10:22 WIB
Investigating - Dear customers,

We are experiencing disruption causing delays in sending callback for payment via Alfamart and Indomaret.
We're currently investigating the issue. Apologize for the inconvenience caused. If you need further assistance, please contact us at help@xendit.co.

Regards,
Xendit Customer Support

Jun 29, 10:14 WIB
Resolved - This incident has been resolved.
Jun 29, 06:48 WIB
Identified - The issue has been identified and a fix is being implemented.
Jun 29, 06:26 WIB
Investigating - Dear customers,

We are experiencing disruption causing delays in sending Virtual Account payment callback to you.

We're currently investigating the issue. Apologize for the inconvenience caused. If you need further assistance, please contact us at help@xendit.co.

Regards,
Xendit Customer Support

Jun 29, 05:54 WIB
Resolved - This incident has been resolved.
Jun 29, 05:19 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 04:58 WIB
Investigating - Dear customers,

We have identified disruption to disbursement with destination to BRI, Permata, GOPAY, and LINKAJA.

Impact:
Disbursement to BRI with amounts below IDR 10,000 and above IDR 100 mio.
Disbursement to Permata with amounts below IDR 10,000 and above IDR 100 mio.
Disbursement to GOPAY and LINKAJA e-wallet with amounts below IDR 10,000 and above IDR 100 mio.

No impact to disbursement between IDR 10,000 and IDR 100 mio. We deeply apologize for the inconvenience caused. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jun 29, 04:31 WIB
Jun 28, 2022

No incidents reported.

Jun 27, 2022
Resolved - Between at 10:35AM-10:52AM GMT+8, we detected intermittent issues on just over 5% of payment requests to GCash. If you were using our API to create GCash payments, this may have resulted in a `SERVER_ERROR` response.

We've raised the incident to Gcash, and have observed a stable connection since 10:52AM. We will continue to monitor and make updates here if anything changes.

For any payment attempts that did not go through due to this issue, you can safely retry the payments. Please feel free to contact your account manager or help@xendit.co if you have any questions.

Jun 27, 10:09 WIB
Jun 26, 2022

No incidents reported.

Jun 25, 2022
Resolved - This incident has been resolved.
Jun 25, 07:19 WIB
Identified - We have detected issues in the following services:

Disbursements - PH_BPI
- PH_BPI disbursements less than 50k will be stuck in PENDING status
- PH_BPI withdrawals less than 50k will be stuck for processing
- Regional remittances to PH_BPI are also affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

Jun 24, 14:43 WIB
Jun 24, 2022
Resolved - This incident has been resolved.
Jun 24, 10:56 WIB
Investigating - We have detected issues in the following services:

Disbursements - PH_BPI
- PH_BPI disbursements less than 50k will be stuck in PENDING status
- PH_BPI withdrawals less than 50k will be stuck for processing
- Regional remittances to PH_BPI are also affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

Jun 24, 10:40 WIB
Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 04:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 02:30 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: June 23 2022 at 03:30AM (GMT+8)
End: June 23, 2022 at 05:30AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Jun 4, 03:05 WIB