Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) CEBUANA cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 2024 - 11:17 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: All amount

Jun 22, 2024 - 10:32 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2024 - 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 June 2024
Time: 23:55 UTC+08 to 18:05 UTC+08

Impact:
- All transactions to PH_INSTAPAY (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 21, 2024 22:55 - Jun 22, 2024 17:05 WIB
API Operational
Cards Operational
Customers Endpoints Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
PayLater Operational
Payment APIs ? Operational
Payment Links ? Operational
Payouts Operational
QR Codes Operational
Subscriptions Operational
Virtual Account Operational
xenPlatform Accounts Operational
xenPlatform Transfers Operational
Callback Operational
BI SNAP Virtual Accounts Operational
Cards Refund Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
Payment Links Operational
Payouts Operational
PayLater Operational
QR Codes Operational
Virtual Account Operational
xenPlatform Operational
Credit/Debit Cards Operational
Credit/Debit Cards ? Operational
Credit Card - BCA Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
Payment Links Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
xenShield / Fraud Detection System ? Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Indonesia - Payments Operational
Direct Debit - BNI Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - NexCash Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI ? Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
Direct Debit - UOB Operational
Direct Debit - Standard Chartered Operational
Direct Debit - RHB Operational
Direct Debit - Public Bank Operational
Direct Debit - OCBC Operational
Direct Debit - MAYBANK2U Operational
Direct Debit - MAYBANK2E Operational
Direct Debit - KFH Operational
Direct Debit - HSBC Operational
Direct Debit - Hong Leong Bank Operational
Direct Debit - CIMB Operational
Direct Debit - BSN Operational
Direct Debit - Bank Rakyat Operational
Direct Debit - Bank of China Operational
Direct Debit - Mualamat Operational
Direct Debit - Bank Islam Operational
Direct Debit - Ambank Operational
Direct Debit - Alliance Operational
Direct Debit - Agro Operational
Direct Debit - Affin Bank Operational
E-Wallets - Touch n Go Operational
Philippines - Payments Degraded Performance
Direct Debit - Chinabank Online Banking Operational
Direct Debit - BDO Operational
Direct Debit - BDO Online Banking Operational
Direct Debit - BOC Online Banking Operational
Direct Debit - BPI Operational
Direct Debit - BPI Online Banking Operational
Direct Debit - Chinabank Operational
Direct Debit - Instapay Online Banking Operational
Direct Debit - Landbank Online Banking Operational
Direct Debit - Maybank Online Banking Operational
Direct Debit - Metrobank Online Banking Operational
Direct Debit - Pesonet Online Banking Operational
Direct Debit - PSBank Online Banking Operational
Direct Debit - PNB Online Banking Operational
Direct Debit - RCBC Operational
Direct Debit - RCBC Online Banking Operational
Direct Debit - Robinsons Bank Online Banking Operational
Direct Debit - Security Bank Online Banking Operational
Direct Debit - Unionbank Operational
Direct Debit - Unionbank Online Banking Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Degraded Performance
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Operational
QR Payments - QRPH Operational
Philippines - Payouts Degraded Performance
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Degraded Performance
Batch Payout Operational
Thailand - Payments Operational
Direct Debit - Kasikornbank Operational
Direct Debit - Bank of Bangkok Limited Operational
Direct Debit - Bank of Ayudhya Operational
Direct Debit - Krungthai Bank Operational
Direct Debit - Siam Commercial Bank Operational
E-Wallets - TrueMoney Operational
E-Wallets - Line Pay Operational
E-Wallets - WeChat Pay Operational
E-Wallets - ShopeePay Operational
QR Payments - Promptpay Operational
Thailand - Payouts Operational
TH All Destinations Operational
Vietnam - Payments Operational
E-Wallets - Appota Operational
E-Wallets - Momo Operational
E-Wallets - ShopeePay Operational
E-Wallets - ViettelPay Operational
E-Wallets - VNPT Wallet Operational
E-Wallets - ZaloPay Operational
Virtual Account - MSB Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - VPBank Operational
Virtual Account - Woori Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for PH_AUB Disbursement Jun 22, 2024 20:55 - Jun 23, 2024 00:35 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 June 2024
Time: 21:55 UTC+08 to 01:35 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 14, 2024 - 16:15 WIB
Scheduled Maintenance for PH_AUB Disbursement Jun 22, 2024 20:55 - Jun 23, 2024 03:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 June 2024
Time: 21:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 19, 2024 - 07:34 WIB
Scheduled Maintenance for BANK_TRANSFER Virtual Account Jun 22, 2024 21:00 - Jun 23, 2024 00:30 WIB
Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sat Jun 22 2024 22:00:00 GMT+0800
End Date: Sun Jun 23 2024 01:30:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on Jun 14, 2024 - 09:55 WIB
Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Jun 22, 2024 21:00 - Jun 23, 2024 03:00 WIB
Update - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Jun 22 2024 22:00:00 GMT+0800
End Date: Sun Jun 23 2024 04:00:00 GMT+0800
Impact: Payments using this channel may be disrupted

Jun 19, 2024 - 09:19 WIB
Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Jun 22 2024 22:00:00 GMT+0800
End Date: Sun Jun 23 2024 01:30:00 GMT+0800
Impact: Payments using this channel may be disrupted

Jun 14, 2024 - 09:55 WIB
Scheduled Maintenance for PH_CEBRUR Disbursement Jun 22, 2024 21:25 - Jun 23, 2024 04:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 June 2024
Time: 22:25 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_CEBRUR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 21, 2024 - 16:12 WIB
Scheduled Maintenance for PH_BPI Disbursement Jun 22, 2024 22:55 - Jun 23, 2024 04:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 June 2024
Time: 23:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 19, 2024 - 16:06 WIB
Scheduled Maintenance for PH_CBS Disbursement Jun 22, 2024 22:55 - Jun 23, 2024 03:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 June 2024
Time: 23:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_CBS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 21, 2024 - 16:41 WIB
Scheduled Maintenance for BPI_ONLINE_BANKING Direct Debit Jun 22, 2024 23:00 - Jun 23, 2024 03:30 WIB
Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Sun Jun 23 2024 00:00:00 GMT+0800
End Date: Sun Jun 23 2024 04:30:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on Jun 19, 2024 - 10:45 WIB
Scheduled Maintenance for PH_EWB Disbursement Jun 22, 2024 23:55 - Jun 23, 2024 05:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 June 2024
Time: 00:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 20, 2024 - 15:56 WIB
Scheduled Maintenance for PH_EWR Disbursement Jun 22, 2024 23:55 - Jun 23, 2024 05:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 June 2024
Time: 00:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 20, 2024 - 15:56 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 June 2024
Time: 02:25 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_SCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 21, 2024 - 16:12 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 June 2024
Time: 08:25 UTC+08 to 10:05 UTC+08

Impact:
- All transactions to PH_SCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 21, 2024 - 16:12 WIB
Scheduled Maintenance for PH_CTS Disbursement Jun 23, 2024 21:55 - Jun 24, 2024 00:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 June 2024
Time: 22:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_CTS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 22, 2024 - 08:01 WIB
Scheduled Maintenance for PH_BPI Disbursement Jun 23, 2024 22:55 - Jun 24, 2024 04:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 June 2024
Time: 23:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 19, 2024 - 16:06 WIB
Scheduled Maintenance for BPI_ONLINE_BANKING Direct Debit Jun 23, 2024 23:00 - Jun 24, 2024 03:30 WIB
Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Mon Jun 24 2024 00:00:00 GMT+0800
End Date: Mon Jun 24 2024 04:30:00 GMT+0800
Impact: Payments using this channel may be disrupted

Posted on Jun 19, 2024 - 10:46 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 June 2024
Time: 21:55 UTC+08 to 23:05 UTC+08

Impact:
- All transactions to PH_LSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 21, 2024 - 16:12 WIB
Scheduled Maintenance for PH_RCBC Disbursement Jun 24, 2024 21:55 - Jun 25, 2024 00:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 June 2024
Time: 22:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 20, 2024 - 18:22 WIB
Scheduled Maintenance for PH_EWR Disbursement Jun 24, 2024 23:55 - Jun 25, 2024 01:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 June 2024
Time: 00:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 21, 2024 - 16:12 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 June 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 03, 2024 - 16:06 WIB
Past Incidents
Jun 22, 2024
Completed - The scheduled maintenance has been completed.
Jun 22, 11:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 05:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 June 2024
Time: 06:25 UTC+08 to 12:05 UTC+08

Impact:
- All transactions to PH_QCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 19, 16:06 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 10:45 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 10:37 WIB
Resolved - This incident has been resolved.
Jun 22, 10:40 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Jun 22, 10:32 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Jun 22, 08:03 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Jun 22, 05:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, 100000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000

Jun 22, 04:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 10:22 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 23:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 09:17 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
You will experience an intermittent disruption and potentially won't be able to perform 3DS authentication transactions during this period.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 09:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 09:16 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) CEBUANA cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 09:02 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 07:45 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
You will experience an intermittent disruption and potentially won't be able to perform 3DS authentication transactions during this period.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 07:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 07:36 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
You will experience an intermittent disruption and potentially won't be able to perform 3DS authentication transactions during this period.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 07:18 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 07:31 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT CHINABANK payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 07:22 WIB
Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:00 WIB
Scheduled - Pelanggan yang terhormat,

Untuk meningkatkan keandalan sistem, mitra bank BCA kami akan melakukan pemeliharaan sistem pada waktu berikut:

Tanggal : Sabtu, 22 Juni 2024
Waktu : 00.00 - 06.00 WIB
Durasi : 6 jam

Berikut adalah dampaknya:

1. Customer ANda tidak dapat melakukan pembayaran BCA VA selama periode pemeliharaan
2. Callback akan tertunda untuk pembayaran BCA VA yang dilakukan selama periode pemeliharaan

Untuk informasi lebih lanjut, Anda dapat menghubungi kami melalui email help@xendit.co

Salam hormat,

Xendit
------------------------------------
Dear Customer,

In order to improve the system reliability, our BCA bank partner will conduct system maintenance at the following time:

Date : Saturday, 22 June 2024
Time : 00.00 - 06.00 WIB
Duration : 6 hours

Here are the impacts:

1. End user cannot make BCA VA payment during the maintenance period
2. Callback will be delayed for BCA VA payment made during the maintenance period

For further information, you may contact us in email help@xendit.co

Best regards,

Xendit

Jun 21, 16:45 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 05:50 WIB
Identified - Dear Valued Customers,

We have detected issues with MOMO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on MOMO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Vietnam
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 05:49 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 04:22 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 04:18 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 04:11 WIB
Identified - Dear Valued Customers,

We have detected issues with MOMO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on MOMO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Vietnam
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 04:09 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 03:33 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 03:32 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 02:45 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 02:21 WIB
Resolved - This incident has been resolved.
Jun 22, 02:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Jun 22, 01:40 WIB
Completed - The scheduled maintenance has been completed.
Jun 22, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 June 2024
Time: 00:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 21, 09:04 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 01:02 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 00:58 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 22, 00:53 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 22, 00:27 WIB
Completed - The scheduled maintenance has been completed.
Jun 22, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jun 21 2024 15:55:00 GMT+0000
End Date: Fri Jun 21 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 16, 07:00 WIB
Jun 21, 2024
Resolved - This incident has been resolved.
Jun 21, 23:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 21, 23:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 21, 23:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 23:41 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 23:29 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jun 21 2024 13:55:00 GMT+0000
End Date: Fri Jun 21 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 16, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 20:45 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.2% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 20:34 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 19:11 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 19:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 09:44 WIB
Identified - The issue has been identified and a fix is being implemented.
Jun 21, 09:36 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 21:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 19, 16:06 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 05:02 WIB
Identified - Dear Valued Customers,

We have detected issues with MOMO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on MOMO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Vietnam
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 04:51 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 16:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 17:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 19, 08:55 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 17:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 18:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 16:08 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 03:38 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 00:04 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 03:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:25 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 June 2024
Time: 00:25 UTC+08 to 04:35 UTC+08

Impact:
- All transactions to PH_LBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 19, 16:06 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 03:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 02:02 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 June 2024
Time: 00:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 21, 01:59 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 03:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 02:02 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 June 2024
Time: 00:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 21, 01:59 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 02:12 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- @slack-xendit-partner-downtime-alerts @webhook-money-in-healthcheck
- Affected Entities: Xendit, Instamoney

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 02:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 02:10 WIB
Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- @slack-xendit-partner-downtime-alerts @webhook-money-in-healthcheck
- Affected Entities: Xendit, Instamoney

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 01:51 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 02:10 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 02:06 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 June 2024
Time: 00:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 20, 14:15 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 June 2024
Time: 00:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 20, 14:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 01:50 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 21, 01:45 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 21 June 2024
Time: 00:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 19, 16:06 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 21, 00:30 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MSB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 22:30 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jun 20 2024 15:55:00 GMT+0000
End Date: Thu Jun 20 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 16, 07:00 WIB
Completed - The scheduled maintenance has been completed.
Jun 21, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 22:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_SSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 19, 08:55 WIB
Jun 20, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 23:31 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 23:26 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 19:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 20:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_BCH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 20, 11:31 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 19:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 20:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_ROB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 20, 11:21 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 22:59 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:00 WIB
Scheduled - Dear Customers

There will be a partner-required scheduled downtime for the UnionBank (UBP) channel for Xendit Direct Debit payments, as our partner is upgrading their services.

The impact of this downtime is as follows:

Date: June 20, 2024 at 11:00PM (GMT+8) to 11:59PM
What: UBP Direct Debit payments (both one-time payments and payments made from linked accounts) on the following interfaces will not be available:

- Direct API (channel code “BA_UBP”)
- Payments API (channel code “UBP”)
- Payment Links (Invoices) (UBP channel option under Direct Debit payment method)

During this downtime, we recommend that you temporarily disable UBP Direct Debit as a payment channel for your customers. We will inform you once the downtime is over.

We thank you for your understanding.

Jun 14, 15:08 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 22:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 21:55 UTC+08 to 23:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 20, 16:10 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jun 20 2024 13:55:00 GMT+0000
End Date: Thu Jun 20 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted

Jun 16, 07:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 20:31 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MSB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 18:31 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 20:13 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 19:36 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 19:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 17:22 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 15:55 UTC+08 to 20:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 20, 17:19 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 17:37 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MSB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 15:37 WIB
Resolved - This incident has been resolved.
Jun 20, 17:20 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Jun 20, 16:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 17:19 WIB
Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.70% of requests in the last 10 minutes have been affected
- First triggered at: 2024-06-20 16:24:21+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 16:27 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 17:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 14:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 15:55 UTC+08 to 18:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 16:08 WIB
Resolved - This incident has been resolved.
Jun 20, 16:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Jun 20, 16:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 15:27 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 15:00 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 15:00 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 14:44 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 13:51 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MSB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 11:51 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 13:23 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 13:08 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 12:29 WIB
Identified - The issue has been identified and a fix is being implemented.
Jun 20, 11:39 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 12:29 WIB
Identified - The issue has been identified and a fix is being implemented.
Jun 20, 11:39 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 12:11 WIB
Identified - Dear Valued Customers,

We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 12:06 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 09:16 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 09:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 08:44 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 05:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 07:20 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 07:09 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 07:06 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 06:52 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 06:49 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 02:24 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 05:15 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MSB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 03:15 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 04:08 WIB
Identified - Dear Valued Customers,

We have detected issues with MOMO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on MOMO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Vietnam
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 04:06 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 03:14 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 02:44 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 02:42 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 02:11 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 02:20 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 02:09 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:02 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_ROB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 19, 12:44 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 02:03 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 01:52 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 01:52 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 01:22 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 01:46 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 01:35 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 00:55 UTC+08 to 02:35 UTC+08

Impact:
- All transactions to PH_MBB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 14, 16:24 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 00:55 UTC+08 to 02:35 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 14, 16:24 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 01:29 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 01:18 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 20, 01:12 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Jun 20, 01:01 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:10 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:02 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:09 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 20 June 2024
Time: 00:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 16:08 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:09 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:59 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_PBB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:09 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:01 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 16:08 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:09 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:00 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:08 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:01 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_PBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:08 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:58 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jun 19 2024 15:55:00 GMT+0000
End Date: Wed Jun 19 2024 18:05:10 GMT+0000
Impact: Linking and payments will be disrupted

Jun 19, 10:12 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:08 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:58 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_DCDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:08 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_LBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:07 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:01 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_BMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:07 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_QCRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:59 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_CTBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:59 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_OMNI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Completed - The scheduled maintenance has been completed.
Jun 20, 01:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 19 June 2024
Time: 23:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_NLK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 18, 15:57 WIB
Jun 19, 2024
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.