Update - We are continuing to work on a fix for this issue.
Apr 17, 10:28 WIB
Update - We are continuing to work on a fix for this issue.
Apr 17, 09:27 WIB
Identified - Dear customers

We have been informed by BRI that their bank transfers service is temporarily disabled, which we believe to be for maintenance. All disbursements to BRI accounts will be pending until this is resolved by them. We will monitor their status and keep you updated.
Apr 17, 09:16 WIB
API Degraded Performance
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Degraded Performance
xenPlatform Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Cardless Credit Partners Operational
Kredivo Operational
Dashboard Operational
eWallets Partners Operational
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
Onboarding ? Operational
PayLater Operational
BillEase (Philippines) Operational
QR Code Partners Operational
QR Codes Operational
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
xenBatch Degraded Performance
xenInvoice Operational
Autowithdrawal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 17, 2021
Resolved - Dear customers,

All completed and failed disbursements simulation callbacks have been processed. You may now create test disbursements and simulate completed & failed scenarios as usual. We apologize for any inconvenience caused.
Apr 17, 00:51 WIB
Monitoring - Dear customers

A fix has been implemented and we are monitoring the results. Test disbursements sent before 2058 WIB are being processed, and new test disbursements sent thereafter are unaffected. We will update you again after the incident is completely resolved.
Apr 16, 23:26 WIB
Identified - Dear customers

We are experiencing a disruption in simulating disbursements, via both API and Batch. You may experience a delay in any disbursements sent in development (test) mode at this time. We are working on resolving this and will provide an update when available.
Apr 16, 20:33 WIB
Apr 16, 2021
Apr 15, 2021
Resolved - This incident has been resolved.
Apr 15, 16:19 WIB
Update - We have identified that all disbursements to BRI, regardless of amount, will be kept at pending in our system until the issue is resolved.

Apologies for the inconvenience. All other disbursement channels remain normal.
Apr 15, 13:16 WIB
Identified - We are currently experiencing an intermittent disruption on disbursements to BRI.

Disbursements to BRI with amounts from IDR 10,000 to IDR 100,000,000 are not affected and will be processed normally.
Amounts outside the range will remain pending until the issue is resolved.

We have reached out to BRI and we'll update for any movement.

Other disbursements channels are not affected.
Apr 15, 11:44 WIB
Resolved - There was a disruption for Mandiri VAs from 13:58 to 14:12 WIB that resulted to delayed payment callbacks.

Mandiri VA has already recovered and back to normal.
Apr 15, 14:00 WIB
Apr 14, 2021
Resolved - This incident has been resolved.
Apr 14, 18:51 WIB
Identified - We have identified an intermittent issue with ShopeePay payments. Direct eWallets API integration and xenInvoice are affected.

During this period:
1. Payments may fail
2. Delays on payment callbacks may be experienced

We have raised this to our partner and will update as soon as this has been resolved.
Apr 14, 09:16 WIB
Resolved - There was a disruption in Virtual Account and Retail Outlet payment simulation. Now you should receive callbacks from the previous and upcoming payments simulation that you created
Apr 14, 13:27 WIB
Apr 13, 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 23:40 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 23:24 WIB
Scheduled - Dear Customers,

Please be advise that LinkAja will perform a maintenance to improve system services.
Schedule:

Date : Tuesday, 13April 2021
Time : 23:00 – 23:40 WIB

Impact:
- All Ewallet Linkaja and QR Code Transactions will not be available

We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues. If you need further assistance, please contact help@xendit.co.

Thank you
Apr 12, 19:32 WIB
Apr 12, 2021
Resolved - ShopeePay payments are now back to normal.
Apr 12, 14:28 WIB
Update - We are continuing to work on a fix for this issue.
Apr 12, 13:37 WIB
Identified - We have identified an intermittent issue with ShopeePay payments. Direct eWallets API integration and xenInvoice are affected.

During this period:
1. Payments may fail
2. Delays on payment callbacks may be experienced

We have raised this to our partner and will update as soon as this has been resolved.
Apr 12, 13:36 WIB
Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 WIB
Scheduled - Dear Customers,

BRI has informed us that they will perform a system upgrade to improve their service systems.

The maintenance will be applied at:
Date: Saturday, April 10th, 2021
Time: 23:00 pm (WIB)

until

Date: Sunday, April 11th, 2021
Time: 01:00 am (WIB)

Impact : all transaction to BRI

During this maintenance:
1. Customer may experience intermittent connection issue for payment to BRI VA.
2. Disbursement to BRI will be in pending status.

We apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co
Thank you for your cooperation.

Regards,
Xendit Customer Support
Apr 10, 22:34 WIB
Apr 10, 2021
Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - The issue has been resolved
Apr 8, 16:50 WIB
Monitoring - A fix has been applied and we are currently monitoring the progress
Apr 8, 16:33 WIB
Investigating - Dear Customers,

We have identified that some customers might face delay in disbursement simulation in test environment. Our team is currently working on the fix and we will keep you posted.
Apr 8, 14:53 WIB
Apr 7, 2021
Resolved - The issue has been resolved and VA creation for BNI is normal again
Apr 7, 11:24 WIB
Monitoring - BNI has confirmed that a fix has been applied and we are currently monitoring the situation
Apr 7, 11:19 WIB
Investigating - Dear Customers,

BNI has informed us that they are currently facing an issue with VA creation and ETA is 30 mins.

We are working with BNI to resolve this issue and will update shortly.
Apr 7, 11:02 WIB
Completed - The scheduled maintenance has been completed.
Apr 7, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:02 WIB
Update - We will be undergoing scheduled maintenance during this time.
Apr 7, 01:00 WIB
Scheduled - Dear Customers,

Gcash has informed us that they will perform a system upgrade to improve their service systems.

Date and time: Wednesday 7 April 2021 12.00AM until 03.00AM PST (3 hours)

During this maintenance:
- Customer can not make transaction using Gcash
- Can not create any request through API

If you need further assistance, please contact help@xendit.co.
Mar 31, 20:15 WIB
Apr 6, 2021
Resolved - All systems related to Mandiri services are back to normal.
Apr 6, 00:28 WIB
Monitoring - Mandiri services are back to normal and we are currently monitoring the situation.
Apr 6, 00:18 WIB
Investigating - Dear Customers,

We are currently having issues with Mandiri and have already escalated it to them.

You might experience intermittent failures and we will update you once the Mandari services are back to normal.
Apr 6, 00:00 WIB
Apr 5, 2021
Completed - The scheduled maintenance has been completed.
Apr 5, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 00:15 WIB
Scheduled - Dear Customers,

BNI informed us of scheduled maintenance to their Virtual Account system in order to improve the service level and reliability:

Date: Monday, April 5, 2021
Time: 00.00-01.00 WIB
Estimated duration: 60 minutes

Until the maintenance is over, there are impacts which Virtual Accounts with the bank code "BNI" will be affected as follows:
1. Create and Update VA
2. Payment notification

We recommend asking your end-users to use Virtual Accounts from other banks during this period, if possible.

Apologize for any inconvenience caused.

Thank you,
Xendit Customer Support
Apr 5, 00:12 WIB
Apr 4, 2021
Resolved - Alfamart Payments is back to normal and the issue seems to be resolved.
Apr 4, 23:30 WIB
Investigating - Dear Customers,

We are not receiving Payments from Alfamart and the impact would be on the end-customer who won't be able to pay into Alfamart payment code, but merchants can still update/create the payment code. We have escalated the issue to Alfamart and currently waiting for the fix to be applied.
Apr 4, 22:15 WIB
Resolved - This incident has been resolved.
Apr 4, 21:41 WIB
Update - We are currently processing all of VA creation/update requests. Once all proceed, we will update the status as resolved, and move to the reconciliation phase
Apr 4, 21:06 WIB
Monitoring - We are starting to receive successful response on VA creation and update from BNI. We are also seeing BNI VA payments trend looks back to normal. We are monitoring the situation for the next few minutes.
Apr 4, 20:40 WIB
Update - BNI is still investigating the issue, VA creation and Callback notification are also effected with the recent disruption
Apr 4, 11:51 WIB
Identified - The issue has been identified and a fix is being implemented.
Apr 4, 10:16 WIB
Investigating - Dear Customer,

We would like to inform you that BNI Virtual Account is having disruption due to issue from BNI. We are currently working with the partner to get it backed up.

During this time you would not be able to create, and update. We are still confirming with BNI whether payments affected. We suggest you to update to your end users about this issue, and encourage you to change the payment method if possible during the disruption.

Thank you for your attention.
Apr 4, 09:34 WIB
Apr 3, 2021
Resolved - BNI has confirmed to us that the issue is resolved
Apr 3, 14:03 WIB
Investigating - We have escalated the issue to BNI team and they are looking in to it.
Apr 3, 13:54 WIB