Permata Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 2026 - 04:00 WIB
Scheduled - Dear Valued Customers,

We inform you that Bank Permata has scheduled system maintenance in order to improve their services with the details as follows:
Start: Saturday, 17 October 2026 at 04.00 AM (GMT+7)
End: Saturday, 17 October 2026 at 06.30 AM (GMT+7)
Duration: 2.5 hours
Affected Services: Disbursement and Virtual Account

Impact:
1. Disbursements to Permata with amounts <10k and >250m will be kept pending until maintenance is over.
2. Virtual Account payment with destination Permata VA Number will not available/ pending/ failed during the maintenance hour

We deeply apologize for the inconvenience.

If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit
Oct 17, 2026 04:00-06:30 WIB
Announcement: Krungsri (BAY) Installment System Maintenance 17/10/2026
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 2026 - 00:45 WIB
Scheduled - Dear Valued Merchants,

Please be informed that BAY will be performing a system maintenance on October 17, 2026 from 00:45 - 06:00 A.M. (GMT+7).

As such, impact to transactions on Xendit’s platform are as follows:
- BAY Installment will not be available during maintenance period above

Please refrain from transacting to this destination channel during this maintenance period.

We apologize in advance for any inconvenience this may cause.

For any further questions or inquiries, please contact our support team at:
Email: help@xendit.th or LINE OA: @xendit.th

Sincerely,
Xendit Tech Company Limited
Oct 17, 2026 00:45-06:00 WIB
BSS Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 2026 - 23:30 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Date: Friday, 16 October 2026 to Saturday, 17 October 2026
Time: 23:30 - 06:30 WIB
Duration: 7 hours

Impact during this maintenance:
1. Disbursements to BSS with amounts <10k and >250m IDR will be kept pending until maintenance is over
2. Virtual Account payment with destination BSS VA Number will not available/ pending/ failed during the maintenance hour

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit
Oct 16, 2026 23:30 - Oct 17, 2026 06:30 WIB
Disbursements to Coins.ph disabled
Update - We are continuing to monitor for any further issues.
Oct 07, 2026 - 13:03 WIB
Monitoring - Dear Valued Xendit Customer,

We are writing to inform you of an important operational update regarding payouts to Coins.ph (PH_COINS) through the Xendit platform.

Pursuant to a recent directive from the Bangko Sentral ng Pilipinas (BSP) suspending inbound transfers (cash-ins via InstaPay and PESONet) to Coins.ph, Xendit will temporarily be unable to process payouts to Coins.ph (PH_COINS, PH_DCP) effective immediately.

We understand that this may impact your daily operations, and we sincerely apologize for any inconvenience this unexpected adjustment may cause.

We appreciate your understanding as we comply with regulatory directives. Our team is actively monitoring the situation and will share further updates as soon as they become available.

Should you have any questions, please do not hesitate to reach out to us at help@xendit.co or via your designated Account Manager.

Thank you for your continued partnership.

Sincerely,
Xendit Team
Oct 06, 2026 - 12:32 WIB
VIRTUAL_ACCOUNT BANK_TRANSFER Philippines Disruption
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BANK_TRANSFER due to disruption on our partner's end.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 06, 2026 - 15:55 WIB
Uptime over the past 90 days. View historical uptime.
API Degraded Performance
Cards Operational
Customers Endpoints Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
PayLater Operational
Payment APIs Operational
Payment Links Operational
Payouts Degraded Performance
QR Codes Operational
Subscriptions Operational
Virtual Account Operational
xenPlatform Accounts Operational
xenPlatform Transfers Operational
Banking as a Service Operational
Card Issuing Operational
Callback Operational
BI SNAP Virtual Accounts Operational
Cards Refund Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
Payment Links Operational
Payouts Operational
PayLater Operational
QR Codes Operational
Virtual Account Operational
xenPlatform Operational
Banking as a Service Operational
Credit/Debit Cards Operational
Credit/Debit Cards Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding Operational
Autowithdrawal Operational
Batch Disbursements Operational
Payment Links Operational
Banking as a Service Operational
Topup Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) Operational
Third Party Data Connection Operational
xenShield / Fraud Detection System Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Under Maintenance
Global Payouts Operational
Global Payouts - EUR Operational
Global Payouts - GBP Operational
Global Payouts - MYR Operational
Indonesia - Payments Under Maintenance
Direct Debit - BNI Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - NexCash Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
E-Wallets - GoPay Operational
E-Wallets - GoPay Recurring Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
QR Payments - Xendit Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Under Maintenance
Virtual Account - BSS BI-FAST Under Maintenance
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Under Maintenance
Credit/Debit Cards Operational
Credit/Debit Cards - BCA Operational
Indonesia - Payouts Under Maintenance
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI Operational
Disbursement - Mandiri Operational
Disbursement - Permata Under Maintenance
Disbursement - Other Indonesia banks and E-Wallets Under Maintenance
Batch Payout Operational
Malaysia - Payments Operational
Direct Debit - UOB Operational
Direct Debit - Standard Chartered Operational
Direct Debit - RHB Operational
Direct Debit - Public Bank Operational
Direct Debit - OCBC Operational
Direct Debit - MAYBANK2U Operational
Direct Debit - MAYBANK2E Operational
Direct Debit - KFH Operational
Direct Debit - HSBC Operational
Direct Debit - Hong Leong Bank Operational
Direct Debit - CIMB Operational
Direct Debit - BSN Operational
Direct Debit - Bank Rakyat Operational
Direct Debit - Bank of China Operational
Direct Debit - Mualamat Operational
Direct Debit - Bank Islam Operational
Direct Debit - Ambank Operational
Direct Debit - Alliance Operational
Direct Debit - Agro Operational
Direct Debit - Affin Bank Operational
E-Wallets - Alipay Operational
E-Wallets - Touch n Go Operational
E-Wallets - ShopeePay Operational
E-Wallets - Grabpay Operational
E-Wallets - WeChat Pay Operational
Credit/Debit Cards Operational
Virtual Accounts - UOB Operational
Direct Debit - FPX All Channels Operational
QR Payments - DuitNow Operational
Malaysia - Payouts Operational
Disbursement - UOB Operational
Philippines - Payments Degraded Performance
Direct Debit - Chinabank Online Banking Operational
Direct Debit - BDO Operational
Direct Debit - BDO Online Banking Operational
Direct Debit - BOC Online Banking Operational
Direct Debit - BPI Operational
Direct Debit - BPI Online Banking Operational
Direct Debit - BPI Recurring Operational
Direct Debit - Chinabank Operational
Direct Debit - Instapay Online Banking Operational
Direct Debit - Landbank Online Banking Operational
Direct Debit - Maybank Online Banking Operational
Direct Debit - Metrobank Online Banking Operational
Direct Debit - Pesonet Online Banking Operational
Direct Debit - PSBank Online Banking Operational
Direct Debit - PNB Online Banking Operational
Direct Debit - RCBC Operational
Direct Debit - RCBC Online Banking Operational
Direct Debit - Robinsons Bank Online Banking Operational
Direct Debit - Security Bank Online Banking Operational
Direct Debit - Unionbank Operational
Direct Debit - Unionbank Online Banking Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Degraded Performance
QR Payments - QRPH Operational
Credit/Debit Cards Operational
Philippines - Payouts Under Maintenance
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Coins.ph Under Maintenance
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Singapore - Payments Operational
QR Payments - SGQR Operational
Thailand - Payments Under Maintenance
Direct Debit - Kasikornbank Operational
Direct Debit - Bank of Bangkok Limited Operational
Direct Debit - Bank of Ayudhya Operational
Direct Debit - Krungthai Bank Operational
Direct Debit - Siam Commercial Bank Operational
E-Wallets - TrueMoney Operational
E-Wallets - Line Pay Operational
E-Wallets - WeChat Pay Operational
E-Wallets - ShopeePay Operational
QR Payments - Promptpay Operational
Credit/Debit Cards Under Maintenance
Virtual Account - Standard Charter Operational
Mobile Banking - Bangkok of Bank Limited Operational
Mobile Banking - Kasikornbank Operational
Mobile Banking - Bank of Ayudhya (Krungsri) Operational
Mobile Banking - Krungthai Bank Operational
Mobile Banking - Siam Commercial Bank Operational
Thailand - Payouts Operational
TH All Destinations Operational
Vietnam - Payments Operational
E-Wallets - Appota Operational
E-Wallets - ShopeePay Operational
E-Wallets - VNPT Wallet Operational
E-Wallets - ZaloPay Operational
Virtual Account - MSB Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - VPBank Operational
Virtual Account - Woori Operational
Credit/Debit Cards Operational
Mexico - Payments Operational
Virtual Account - SPEI Operational
Credit/Debit Cards Operational
Mexico - Payouts Operational
Disbursement - SPEI Operational
Batch Payout Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Test Mode Operational
Cards Operational
All Operational
Dashboard Operational
Bill Payment Operational
Electricity Bill Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Oct 17, 2026 23:00 - Oct 18, 2026 02:00 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sun Oct 18 2026 00:00:00 GMT+0800
End Date: Sun Oct 18 2026 03:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Oct 14, 2026 - 22:27 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account Oct 17, 2026 23:00 - Oct 18, 2026 02:00 WIB

Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sun Oct 18 2026 00:00:00 GMT+0800
End Date: Sun Oct 18 2026 03:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Oct 14, 2026 - 22:27 WIB

Announcement: Bangkok Bank(BBL) Mobile Banking System Maintenance 18/10/2026 Oct 18, 2026 02:00-09:00 WIB

Dear Valued Merchants,

Please be informed that Bangkok Bank (BBL) will be performing a scheduled system maintenance on
October 18, 2026, from 02:00 to 09:00 AM (GMT+7).

During the maintenance window, the following payment channels will be impacted:

BBL Mobile Banking — temporarily unavailable

We kindly ask you to avoid making transactions using the payment channels listed above during the maintenance window.

We apologize for any inconvenience this may cause and appreciate your understanding.

Note: Other Bangkok Bank channels will remain available as usual, except for the service specified above.

If you have any questions or need further assistance, please contact our support team:
Email: help@xendit.th
LINE OA: @xendit.th

Sincerely,
Xendit Tech Company Limited
Posted on Oct 12, 2026 - 09:20 WIB

Announcement: QR Code Promptpay System Maintenance 18/10/2026 Oct 18, 2026 02:00-09:00 WIB

Dear Valued Merchants,

Please be informed that our bank partner will be performing a system maintenance on QR Code Promptpay on October 18, 2026, from 02:00 to 09:00 AM (GMT+7).

As such, impact to QR Code transactions during this period will be as follows :

- Payments via QR Code will not show the usual merchant name, but will instead show the name as "Xendit Tech Co., Ltd."
- Refunds: Transactions made during the maintenance window cannot be refunded.
- Static QR Generation: Static QRs will not be able to be generated during the maintenance window.

Please rest assured that QR Code payment is still operational during this period.

We apologize in advance for any inconvenience this may cause.

For any further questions or inquiries, please contact our support team at:
Email: help@xendit.th or LINE OA: @xendit.th

Sincerely,
Xendit Tech Company Limited
Posted on Oct 16, 2026 - 11:50 WIB

Permata Maintenance Oct 18, 2026 04:00-06:30 WIB

Dear Valued Customers,

We inform you that Bank Permata has scheduled system maintenance in order to improve their services with the details as follows:
Start: Sunday, 18 October 2026 at 04.00 AM (GMT+7)
End: Sunday, 18 October 2026 at 06.30 AM (GMT+7)
Duration: 2.5 hours
Affected Services: Disbursement and Virtual Account

Impact:
1. Disbursements to Permata with amounts <10k and >250m will be kept pending until maintenance is over.
2. Virtual Account payment with destination Permata VA Number will not available/ pending/ failed during the maintenance hour

We deeply apologize for the inconvenience.

If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit
Posted on Oct 16, 2026 - 16:07 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter Oct 19, 2026 20:00 - Oct 20, 2026 10:00 WIB

Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Mon Oct 19 2026 21:00:00 GMT+0800
End Date: Tue Oct 20 2026 11:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Posted on Oct 06, 2026 - 14:40 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter Oct 19, 2026 20:00 - Oct 20, 2026 10:00 WIB

Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Mon Oct 19 2026 21:00:00 GMT+0800
End Date: Tue Oct 20 2026 11:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Posted on Oct 06, 2026 - 14:40 WIB

Oct 17, 2026

QR_CODE DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 17, 04:16 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 17, 04:15 WIB
QR_CODE DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 17, 04:14 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 17, 04:13 WIB
QR_CODE DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 17, 03:31 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 17, 03:30 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Oct 17, 02:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: 1-250000000
Oct 17, 01:30 WIB
BNI VA System Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 01:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:30 WIB
Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner BNI will have scheduled maintenance with details below:

Date: Saturday, 17 October 2026
Time: 00:30 a.m. to 01:30 a.m. WIB
Duration: 1hours

Impact during this maintenance:
1. Creating/updating BNI VA cannot be requested
2. Payment through BNI VA cannot be processed

We suggest using another money-in payment channel provided during this time.
Please encourage your customers to make payments before or after this window time to avoid any issues.
If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Team
Oct 16, 12:51 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Oct 17, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Oct 16 2026 15:55:00 GMT+0000
End Date: Fri Oct 16 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 11, 07:00 WIB

Oct 16, 2026

Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Oct 16, 23:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Oct 16, 23:10 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 22:03 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 21:55 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 21:37 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 21:35 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Oct 16, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Oct 16 2026 13:55:00 GMT+0000
End Date: Fri Oct 16 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 11, 07:00 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 21:15 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 21:11 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 21:01 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 20:58 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 20:30 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 20:13 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 19:51 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 19:50 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 19:40 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 19:36 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 19:26 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 19:21 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 19:06 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 18:59 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 18:25 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 18:20 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 18:10 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 17:48 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 17:38 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 17:36 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 16:55 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 16:49 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 16:23 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 16:17 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 16:07 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 15:59 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Oct 16, 16:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Oct 16, 15:50 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Oct 16, 15:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Oct 16, 15:20 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 15:28 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 15:25 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 14:56 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 14:47 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 14:18 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 14:17 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 13:58 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 13:57 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 13:23 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 13:21 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 12:42 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 12:24 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 12:04 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 12:02 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 11:06 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 11:01 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 10:42 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 10:37 WIB
PAYLATER KREDIVO Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 10:03 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 09:52 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 09:40 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 09:38 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 09:28 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 09:21 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 08:55 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 08:42 WIB
QR_CODE DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 04:52 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 04:51 WIB
QR_CODE DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 04:20 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 04:19 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Oct 16, 04:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Oct 16, 04:00 WIB
PAYLATER KREDIVO Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 03:49 WIB
Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 03:39 WIB
QR_CODE DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 03:40 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 03:39 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Oct 16, 02:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Oct 16, 02:40 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Oct 16, 02:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_SEC: above 50001
Oct 16, 01:20 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Oct 16, 01:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_SEC: above 50001
Oct 16, 00:50 WIB
CREDIT_CARDS Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 16, 00:17 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 16, 00:05 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Oct 16, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Oct 15 2026 15:55:00 GMT+0000
End Date: Thu Oct 15 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 11, 07:00 WIB

Oct 15, 2026

QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 23:44 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 22:24 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Oct 15, 23:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Oct 15, 23:10 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Oct 15, 22:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Oct 15, 22:30 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 22:09 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 21:47 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 21:37 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 21:35 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Oct 15, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Oct 15 2026 13:55:00 GMT+0000
End Date: Thu Oct 15 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 11, 07:00 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 21:25 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 21:12 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 20:09 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 20:07 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 19:52 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 19:51 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 19:41 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 19:40 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 18:55 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 18:43 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 18:24 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 18:14 WIB
QR_CODE QRPH Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 17:21 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on QRPH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: ph
- Over N/A% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 17:16 WIB
QR_CODE QRPH Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 17:20 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: ph
- Over 0.304% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 17:04 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 17:11 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 17:09 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 15:52 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 15:40 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 15:03 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 14:59 WIB
Delays and failures on MYR withdrawals
Resolved - Dear Customers,

Since 3:30 PM GMT+8 on 14 October, MYR withdrawals have been failing due to an issue with one of our banking partners. We have routed MYR withdrawals through our backup partner, and new withdrawals are now completing successfully.

Withdrawals created between 3:30 PM GMT+8 on 14 October and 5:00 PM GMT+8 on 15 October that remain in PENDING status are currently being reconciled. We expect all affected withdrawals to be reconciled by 16 October. Withdrawals created after 5:00 PM GMT+8 on 15 October are not affected.

We apologize for the inconvenience and appreciate your patience.
Oct 15, 14:30 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 14:06 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 14:03 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 13:53 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 13:49 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 13:12 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 13:09 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 12:01 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 11:57 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 11:43 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 11:42 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 11:32 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 11:28 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 10:41 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 10:38 WIB
QR_CODE QRPH Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 10:21 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on QRPH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: ph
- Over N/A% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 10:18 WIB
QR_CODE QRPH Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 09:53 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: ph
- Over 0.105% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 09:41 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 09:41 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 09:34 WIB
QR_CODE QRPH Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 09:20 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: ph
- Over 0.101% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 09:06 WIB
QR_CODE QRPH Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 08:36 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on QRPH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: ph
- Over N/A% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 08:35 WIB
QR_CODE QRPH Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 08:33 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: ph
- Over 0.115% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 08:20 WIB
QR_CODE QRPH Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 08:03 WIB
Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: ph
- Over 0.154% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 07:46 WIB
QR_CODE DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 04:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 04:02 WIB
QR_CODE DANA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 15, 03:56 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 15, 03:55 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Oct 15, 01:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Oct 15, 01:00 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Oct 15, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Oct 14 2026 15:55:00 GMT+0000
End Date: Wed Oct 14 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 11, 07:00 WIB

Oct 14, 2026

Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Oct 14, 23:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: All amount
Oct 14, 23:00 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 22:22 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 22:01 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 21:51 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 21:33 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Oct 14, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Oct 14 2026 13:55:00 GMT+0000
End Date: Wed Oct 14 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 11, 07:00 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Oct 14, 21:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000
Oct 14, 20:00 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 21:03 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 20:59 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 20:46 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 20:39 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 20:28 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 20:27 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 20:08 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 20:02 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 19:48 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 19:39 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 19:29 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 19:22 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 17:58 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 17:57 WIB
QR_CODE LINKAJA Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 14, 17:37 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 14, 17:27 WIB

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

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