All Systems Operational

API Operational
Cards Operational
Customers Endpoints Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
PayLater Operational
Payment APIs Operational
Payment Links Operational
Payouts Operational
QR Codes Operational
Subscriptions Operational
Virtual Account Operational
xenPlatform Accounts Operational
xenPlatform Transfers Operational
Banking as a Service Operational
Card Issuing Operational
Callback Operational
BI SNAP Virtual Accounts Operational
Cards Refund Operational
Direct Debit Operational
E-Wallets Operational
Over-The-Counter Payments Operational
Payment Links Operational
Payouts Operational
PayLater Operational
QR Codes Operational
Virtual Account Operational
xenPlatform Operational
Banking as a Service Operational
Credit/Debit Cards Operational
Credit/Debit Cards Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding Operational
Autowithdrawal Operational
Batch Disbursements Operational
Payment Links Operational
Banking as a Service Operational
Topup Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) Operational
Third Party Data Connection Operational
xenShield / Fraud Detection System Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Global Payouts Operational
Global Payouts - EUR Operational
Global Payouts - GBP Operational
Global Payouts - MYR Operational
Indonesia - Payments Operational
Direct Debit - BNI Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - NexCash Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
E-Wallets - GoPay Operational
E-Wallets - GoPay Recurring Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
QR Payments - Xendit Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Credit/Debit Cards Operational
Credit/Debit Cards - BCA Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
Direct Debit - UOB Operational
Direct Debit - Standard Chartered Operational
Direct Debit - RHB Operational
Direct Debit - Public Bank Operational
Direct Debit - OCBC Operational
Direct Debit - MAYBANK2U Operational
Direct Debit - MAYBANK2E Operational
Direct Debit - KFH Operational
Direct Debit - HSBC Operational
Direct Debit - Hong Leong Bank Operational
Direct Debit - CIMB Operational
Direct Debit - BSN Operational
Direct Debit - Bank Rakyat Operational
Direct Debit - Bank of China Operational
Direct Debit - Mualamat Operational
Direct Debit - Bank Islam Operational
Direct Debit - Ambank Operational
Direct Debit - Alliance Operational
Direct Debit - Agro Operational
Direct Debit - Affin Bank Operational
E-Wallets - Alipay Operational
E-Wallets - Touch n Go Operational
E-Wallets - ShopeePay Operational
E-Wallets - Grabpay Operational
E-Wallets - WeChat Pay Operational
Credit/Debit Cards Operational
Virtual Accounts - UOB Operational
Direct Debit - FPX All Channels Operational
QR Payments - DuitNow Operational
Malaysia - Payouts Operational
Disbursement - UOB Operational
Philippines - Payments Operational
Direct Debit - Chinabank Online Banking Operational
Direct Debit - BDO Operational
Direct Debit - BDO Online Banking Operational
Direct Debit - BOC Online Banking Operational
Direct Debit - BPI Operational
Direct Debit - BPI Online Banking Operational
Direct Debit - BPI Recurring Operational
Direct Debit - Chinabank Operational
Direct Debit - Instapay Online Banking Operational
Direct Debit - Landbank Online Banking Operational
Direct Debit - Maybank Online Banking Operational
Direct Debit - Metrobank Online Banking Operational
Direct Debit - Pesonet Online Banking Operational
Direct Debit - PSBank Online Banking Operational
Direct Debit - PNB Online Banking Operational
Direct Debit - RCBC Operational
Direct Debit - RCBC Online Banking Operational
Direct Debit - Robinsons Bank Online Banking Operational
Direct Debit - Security Bank Online Banking Operational
Direct Debit - Unionbank Operational
Direct Debit - Unionbank Online Banking Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Operational
QR Payments - QRPH Operational
Credit/Debit Cards Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Singapore - Payments Operational
QR Payments - SGQR Operational
Thailand - Payments Operational
Direct Debit - Kasikornbank Operational
Direct Debit - Bank of Bangkok Limited Operational
Direct Debit - Bank of Ayudhya Operational
Direct Debit - Krungthai Bank Operational
Direct Debit - Siam Commercial Bank Operational
E-Wallets - TrueMoney Operational
E-Wallets - Line Pay Operational
E-Wallets - WeChat Pay Operational
E-Wallets - ShopeePay Operational
QR Payments - Promptpay Operational
Credit/Debit Cards Operational
Virtual Account - Standard Charter Operational
Thailand - Payouts Operational
TH All Destinations Operational
Vietnam - Payments Operational
E-Wallets - Appota Operational
E-Wallets - ShopeePay Operational
E-Wallets - VNPT Wallet Operational
E-Wallets - ZaloPay Operational
Virtual Account - MSB Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - VPBank Operational
Virtual Account - Woori Operational
Credit/Debit Cards Operational
Mexico - Payments Operational
Virtual Account - SPEI Operational
Credit/Debit Cards Operational
Mexico - Payouts Operational
Disbursement - SPEI Operational
Batch Payout Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Test Mode Operational
Cards Operational
All Operational
Dashboard Operational
Bill Payment Operational
Electricity Bill Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit Jul 30, 2026 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jul 30 2026 13:55:00 GMT+0000
End Date: Thu Jul 30 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Jul 26, 2026 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jul 30, 2026 22:55 - Jul 31, 2026 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jul 30 2026 15:55:00 GMT+0000
End Date: Thu Jul 30 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Jul 26, 2026 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jul 31, 2026 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 31 2026 13:55:00 GMT+0000
End Date: Fri Jul 31 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Jul 26, 2026 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Jul 31, 2026 22:55 - Aug 1, 2026 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 31 2026 15:55:00 GMT+0000
End Date: Fri Jul 31 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Jul 26, 2026 - 07:00 WIB

Announcement: KBank Mobile Banking System Maintenance 14/08/2026 Aug 14, 2026 03:00-03:30 WIB

Dear Valued Merchants,

Please be informed that Kasikornbank (KBank) will be performing a scheduled system maintenance on
August 14, 2026, from 03:00 to 03:30 AM (GMT+7).

During this period, the following services on Xendit and GB PrimePay's platform will be temporarily affected:

- Kbank Mobile Banking

We kindly ask you to avoid making transactions using the services listed above during the maintenance window.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or need further assistance, please contact our support team:
Email: help@xendit.th
LINE OA: @xendit.th

Sincerely,
Xendit Tech Company Limited
Posted on Jul 10, 2026 - 12:04 WIB

KBank Mobile Banking System Maintenance 19/08/2026 Aug 19, 2026 02:00-04:00 WIB

Dear Valued Merchants,

Please be informed that Kasikornbank (KBank) will be performing a scheduled system maintenance on
August 19, 2026, from 02:00 to 04:00 AM (GMT+7).

During this period, the following services on Xendit and GB PrimePay's platform will be temporarily affected:

- Kbank Mobile Banking

We kindly ask you to avoid making transactions using the services listed above during the maintenance window.

We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or need further assistance, please contact our support team:
Email: help@xendit.th
LINE OA: @xendit.th

Sincerely,
Xendit Tech Company Limited
Posted on Jul 10, 2026 - 14:03 WIB

Jul 30, 2026

Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Jul 30, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jul 29 2026 15:55:00 GMT+0000
End Date: Wed Jul 29 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 26, 07:00 WIB

Jul 29, 2026

Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jul 29, 21:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Jul 29, 21:00 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Jul 29, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jul 29 2026 13:55:00 GMT+0000
End Date: Wed Jul 29 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 26, 07:00 WIB
Scheduled Maintenance for SPEI Payments and Payouts
Completed - The scheduled maintenance has been completed.
Jul 29, 20:22 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 20:13 WIB
Scheduled - BANXICO Maintenance Window, on Thursday, April 23, 2026

SPEI transfers will be fully unavailable for 60 minutes.

06:20 a.m. to 07:20 a.m. (Mexico City time GMT-6)
Jul 29, 20:12 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 29, 17:57 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 29, 17:35 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 29, 16:01 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 29, 15:38 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 29, 14:29 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 29, 13:56 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 29, 11:12 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 29, 10:59 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 29, 09:36 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 29, 09:02 WIB
DIRECT_DEBIT BPI Philippines Disruption
Resolved - This incident has been resolved.
Jul 29, 08:43 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 08:32 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - This incident has been resolved.
Jul 29, 08:43 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 08:33 WIB
EWALLET LINKAJA Indonesia Disruption
Resolved - This incident has been resolved.
Jul 29, 08:42 WIB
Update - We are continuing to work on a fix for this issue.
Jul 29, 08:42 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 08:33 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Jul 29, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jul 28 2026 15:55:00 GMT+0000
End Date: Tue Jul 28 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 26, 07:00 WIB

Jul 28, 2026

Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Jul 28, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jul 28 2026 13:55:00 GMT+0000
End Date: Tue Jul 28 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 26, 07:00 WIB
VIRTUAL_ACCOUNT BSI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 21:00 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 20:03 WIB
EWALLET PAYMAYA Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 20:08 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.10% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-28 20:50:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 19:54 WIB
EWALLET SHOPEEPAY Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 19:47 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel my_shopeepay
- First triggered at: 2026-07-28 20:34:54+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 19:37 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 17:07 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 16:54 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 15:40 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 13:29 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 11:40 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 08:33 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 11:17 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 08:33 WIB
EWALLET GOPAY Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 10:36 WIB
Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 15.40% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-28 10:19:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 10:22 WIB
EWALLET GOPAY Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 09:59 WIB
Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 15.80% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-28 05:31:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 08:33 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jul 28, 09:20 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Jul 28, 08:33 WIB
Payouts Disruption in Philippines
Resolved - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jul 28, 08:33 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Jul 28, 08:33 WIB
Payouts Disruption in Philippines
Resolved - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jul 28, 08:33 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 28, 08:33 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
PH_SEC: above 50001
Jul 28, 08:33 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Jul 28, 08:33 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jul 28, 08:32 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
PH_SEC: above 50001
Jul 28, 08:32 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jul 28, 08:32 WIB
EWALLET GOPAY Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 08:33 WIB
Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 20.00% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-28 01:14:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 08:32 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 08:33 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 08:32 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jul 28, 08:33 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Jul 28, 08:33 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 28, 08:33 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 28, 08:32 WIB
Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Jul 28, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jul 27 2026 15:55:00 GMT+0000
End Date: Mon Jul 27 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 26, 07:00 WIB

Jul 27, 2026

Scheduled Maintenance for BPI Direct Debit
Completed - The scheduled maintenance has been completed.
Jul 27, 21:35 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jul 27 2026 13:55:00 GMT+0000
End Date: Mon Jul 27 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 26, 07:00 WIB
EWALLET GOPAY Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 13:54 WIB
Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 15.60% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-27 13:26:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 13:28 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 12:06 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 11:41 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 11:17 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 11:06 WIB
EWALLET GOPAY Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 09:15 WIB
Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.70% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-27 08:58:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 09:02 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 04:59 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 04:53 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 02:59 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 02:49 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 02:37 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 02:27 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 01:40 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 01:30 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 01:17 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 00:49 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 00:39 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 00:32 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 00:24 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 23:57 WIB

Jul 26, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 23:06 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 23:02 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jul 26, 22:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BNI: All amount
Jul 26, 21:50 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 18:54 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 18:44 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 17:55 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 17:43 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 17:50 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 17:29 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 17:13 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 17:03 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 16:49 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 16:28 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 15:54 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 14:49 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 14:30 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 13:56 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 13:27 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 13:17 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 12:08 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 11:08 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 10:59 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 10:49 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jul 26, 09:50 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Jul 26, 08:30 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 09:47 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 09:30 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 07:45 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 17:10 WIB
QR_CODE XENDIT Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 07:04 WIB
Identified - Dear Valued Customers,

We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on XENDIT
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 02:31 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 06:58 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 06:48 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 03:41 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 03:30 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 03:06 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 02:56 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 02:11 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 01:58 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Jul 26, 01:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Jul 26, 01:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Jul 26, 01:00 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Jul 26, 00:50 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Jul 26, 00:40 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Jul 26, 00:30 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Jul 26, 00:10 WIB
Update - Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Jul 26, 00:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Jul 25, 23:50 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 01:41 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 01:31 WIB
Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit
Completed - The scheduled maintenance has been completed.
Jul 26, 01:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 WIB
Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Sun Jul 26 2026 01:00:00 GMT+0800
End Date: Sun Jul 26 2026 02:30:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 22, 11:02 WIB
DIRECT_DEBIT BPI Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 01:21 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 23:22 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 01:09 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 00:59 WIB
Scheduled Maintenance for BPI_ONLINE_BANKING Direct Debit
Completed - The scheduled maintenance has been completed.
Jul 26, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:01 WIB
Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Sun Jul 26 2026 00:00:00 GMT+0800
End Date: Sun Jul 26 2026 02:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 24, 18:27 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 00:58 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 00:48 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 00:37 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 23:48 WIB
Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit
Completed - The scheduled maintenance has been completed.
Jul 26, 00:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:00 WIB
Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Sun Jul 26 2026 00:00:00 GMT+0800
End Date: Sun Jul 26 2026 01:30:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 20, 11:30 WIB

Jul 25, 2026

Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Jul 25, 23:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Jul 25, 23:10 WIB
EWALLET GOPAY Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 23:32 WIB
Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.70% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-25 23:15:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 23:23 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 23:07 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 23:04 WIB
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 22:55 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 22:54 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jul 25, 19:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Jul 25, 18:20 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 17:57 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 17:43 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 17:38 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 17:28 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 16:17 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 15:04 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 14:22 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 14:14 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 13:59 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 13:49 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 12:59 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 12:48 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 11:52 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 11:42 WIB
EWALLET GOPAY Indonesia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 11:34 WIB
Identified - Dear Valued Customers,

We have detected issues with GOPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 15.40% of requests in the last 15 minutes have been affected
- First triggered at: 2026-07-25 11:17:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 11:19 WIB
Over-The-Counter ECPAY_LOAN Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 11:31 WIB
Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 11:09 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Jul 25, 10:40 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jul 25, 10:30 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 10:31 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 10:21 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 10:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 09:54 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jul 25, 10:00 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, above 100000001
Jul 25, 07:40 WIB
Payouts Disruption in Philippines
Resolved - This incident has been resolved.
Jul 25, 09:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Jul 25, 05:50 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 07:19 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 07:09 WIB
Payouts Disruption in Indonesia
Resolved - This incident has been resolved.
Jul 25, 07:10 WIB
Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BNI: above 250000001
Jul 25, 06:40 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 05:42 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 05:32 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 05:16 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 05:03 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 04:23 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 04:09 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 04:02 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 03:52 WIB
DIRECT_DEBIT BPI Philippines Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 03:11 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 02:59 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 02:54 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 02:36 WIB
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 02:24 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 02:19 WIB

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

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