Xendit Status

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 22, 22:26 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 22, 21:36 WIB

Scheduled Maintenance for BPI_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Jun 22, 09:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Sat Jun 21 2025 23:00:00 GMT+0800
End Date: Sun Jun 22 2025 10:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jun 18, 08:05 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 22, 04:46 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 22, 04:40 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 22, 04:01 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 21, 23:02 WIB

Resolved - This incident has been resolved.
Jun 22, 03:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Jun 22, 02:40 WIB

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 22, 02:27 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 22, 02:27 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 22, 02:20 WIB

Resolved - This incident has been resolved.
Jun 22, 02:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Jun 22, 01:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 22, 01:36 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 22, 01:28 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 22, 01:27 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 22, 01:26 WIB

Resolved - This incident has been resolved.
Jun 22, 01:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Jun 22, 01:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jun 22, 00:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Jun 22, 00:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 22, 01:00 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 22, 00:43 WIB

Jun 21, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 21, 22:30 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 21, 22:29 WIB

BI Fast Maintenance

Completed - The scheduled maintenance has been completed.
Jun 21, 09:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 WIB

Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: 20 June 2025 23.00 GMT+7
End: 21 June 2025 09.00 GMT+7
Duration: 10 hours

Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, CIMB, Permata and BSS with amount >100m to 250m IDR will be kept in pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA and BSS VA would not be able to accept payments through BI-fast transfer option

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Jun 20, 17:41 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 21, 03:46 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 21, 03:26 WIB

Resolved - This incident has been resolved.
Jun 21, 02:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jun 21, 01:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_SEC: above 50001
Jun 20, 23:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jun 20, 23:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 21, 01:32 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 21, 01:09 WIB

Completed - The scheduled maintenance has been completed.
Jun 21, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jun 20 2025 15:55:00 GMT+0000
End Date: Fri Jun 20 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

Jun 20, 2025

Resolved - This incident has been resolved.
Jun 20, 23:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Jun 20, 22:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Jun 20, 22:30 WIB

Completed - The scheduled maintenance has been completed.
Jun 20, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jun 20 2025 13:55:00 GMT+0000
End Date: Fri Jun 20 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

Over-The-Counter ALFAMART Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 20, 19:09 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ALFAMART cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 20, 19:03 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 20, 16:40 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.101% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 20, 16:26 WIB

Important Update: Changes to LinkAja Payouts via Xendit

Resolved - Dear Valued Xendit Customer,

We are writing to inform you of a change regarding payouts to LinkAja (ID_LINKAJA) through the Xendit platform.
Due to a recent internal policy update from LinkAja, we regret to announce that Xendit will no longer be able to support payouts to LinkAja (ID_LINKAJA) effective immediately. This change is a direct result of adjustments to LinkAja's internal policies and is unfortunately beyond Xendit's control.

We understand that this may impact your operations, and we sincerely apologize for any inconvenience this may cause.
To ensure your payout operations continue smoothly, we encourage you to utilize our wide range of alternative payout channels. Please refer to our documentation for the full list of available channels.

We appreciate your understanding as we navigate these external policy changes. Our team is committed to assisting you in making this transition as seamless as possible. Should you have any questions or require assistance with adjusting your payout configurations, please do not hesitate to contact help@xendit.co.

Thank you for your continued partnership.

Sincerely,
Xendit Team
Jun 20, 15:44 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 20, 15:23 WIB

Identified - The issue has been identified and a fix is being implemented.
Jun 20, 12:45 WIB

Over-The-Counter ECPAY_SCHOOL Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 20, 15:23 WIB

Identified - The issue has been identified and a fix is being implemented.
Jun 20, 12:45 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 20, 14:42 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 20, 14:28 WIB

EWALLET TRUEMONEY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 20, 04:51 WIB

Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 20, 04:50 WIB

Resolved - This incident has been resolved.
Jun 20, 00:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
Jun 20, 00:10 WIB

Completed - The scheduled maintenance has been completed.
Jun 20, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jun 19 2025 15:55:00 GMT+0000
End Date: Thu Jun 19 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

Jun 19, 2025

Resolved - This incident has been resolved.
Jun 19, 23:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Jun 19, 23:40 WIB

Resolved - This incident has been resolved.
Jun 19, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Jun 19, 22:20 WIB

QR_CODE LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 19, 22:25 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.111% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 19, 22:22 WIB

Completed - The scheduled maintenance has been completed.
Jun 19, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jun 19 2025 13:55:00 GMT+0000
End Date: Thu Jun 19 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 19, 09:33 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 19, 08:26 WIB

QR_CODE DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 19, 02:39 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 19, 02:38 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 19, 01:28 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 19, 01:11 WIB

Resolved - This incident has been resolved.
Jun 19, 00:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jun 19, 00:20 WIB

Resolved - This incident has been resolved.
Jun 19, 00:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jun 18, 23:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Jun 18, 23:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 19, 00:10 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 19, 00:04 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 19, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 18, 23:34 WIB

Completed - The scheduled maintenance has been completed.
Jun 19, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jun 18 2025 15:55:00 GMT+0000
End Date: Wed Jun 18 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 19, 00:00 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 18, 23:18 WIB

Jun 18, 2025

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Jun 18, 23:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 June 2025 23:55 UTC+08
End Time: 19 June 2025 00:35 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jun 17, 18:08 WIB

Resolved - This incident has been resolved.
Jun 18, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Jun 18, 22:30 WIB

Completed - The scheduled maintenance has been completed.
Jun 18, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jun 18 2025 13:55:00 GMT+0000
End Date: Wed Jun 18 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

Resolved - This incident has been resolved.
Jun 18, 21:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Jun 18, 21:20 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 18, 18:47 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 18, 18:06 WIB

Resolved - This incident has been resolved.
Jun 18, 15:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_CBC: 1-50000
Jun 18, 14:50 WIB

Resolved - This incident has been resolved.
Jun 18, 00:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
Jun 18, 00:00 WIB

Completed - The scheduled maintenance has been completed.
Jun 18, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jun 17 2025 15:55:00 GMT+0000
End Date: Tue Jun 17 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

Jun 17, 2025

Resolved - This incident has been resolved.
Jun 17, 23:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
Jun 17, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Jun 17, 22:50 WIB

Resolved - This incident has been resolved.
Jun 17, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Jun 17, 22:20 WIB

Completed - The scheduled maintenance has been completed.
Jun 17, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jun 17 2025 13:55:00 GMT+0000
End Date: Tue Jun 17 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

VIRTUAL_ACCOUNT BSI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 17, 20:27 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 17, 20:02 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 17, 20:24 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 17, 20:11 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 17, 19:51 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 17, 19:10 WIB

Resolved - This incident has been resolved.
Jun 17, 19:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jun 17, 19:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Jun 17, 19:30 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 17, 16:27 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.106% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 17, 15:50 WIB

Resolved - This incident has been resolved.
Jun 17, 15:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Jun 17, 14:40 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 17, 04:15 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 17, 03:17 WIB

Resolved - This incident has been resolved.
Jun 17, 04:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jun 17, 03:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jun 17, 02:40 WIB

Resolved - This incident has been resolved.
Jun 17, 02:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jun 17, 02:20 WIB

Resolved - This incident has been resolved.
Jun 17, 02:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jun 17, 01:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 17, 01:51 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 17, 01:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 17, 01:22 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 13.50% of requests in the last 15 minutes have been affected
- First triggered at: 2025-06-17 02:16:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 17, 01:19 WIB

Resolved - This incident has been resolved.
Jun 17, 01:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jun 17, 01:11 WIB

Resolved - This incident has been resolved.
Jun 17, 00:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jun 17, 00:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 17, 00:38 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.60% of requests in the last 15 minutes have been affected
- First triggered at: 2025-06-17 01:32:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 17, 00:34 WIB

Resolved - This incident has been resolved.
Jun 17, 00:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
Jun 17, 00:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 17, 00:24 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 17, 00:22 WIB

BCA Switcher VA System Maintenance

Completed - The scheduled maintenance has been completed.
Jun 17, 00:10 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:01 WIB

Scheduled - Dear Valued Customers,

Please be informed that one of our Virtual Account bank partners, BCA VA Switcher will be performing maintenance to serve you better.

Date: Tuesday, 17th June 2025
Time: 00:01 - 00:10 WIB (UTC+7)
Expected Downtime: 9 minutes

Impact
During downtime, please expect:
- BCA VA Switcher will not be able to be paid

Please refrain from transacting to BCA VA Switcher in the meantime.

We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Xendit Customer Support
Jun 16, 16:47 WIB

Completed - The scheduled maintenance has been completed.
Jun 17, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jun 16 2025 15:55:00 GMT+0000
End Date: Mon Jun 16 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

Jun 16, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 16, 23:34 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 34.126s
- First triggered at: 2025-06-17 00:31:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 16, 23:33 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 16, 23:32 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 34.151s
- First triggered at: 2025-06-17 00:29:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 16, 23:31 WIB

Resolved - This incident has been resolved.
Jun 16, 23:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jun 16, 23:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Jun 16, 22:50 WIB

Resolved - This incident has been resolved.
Jun 16, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Jun 16, 21:40 WIB

Resolved - This incident has been resolved.
Jun 16, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Jun 16, 22:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 16, 21:49 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 16, 21:40 WIB

Completed - The scheduled maintenance has been completed.
Jun 16, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jun 16 2025 13:55:00 GMT+0000
End Date: Mon Jun 16 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jun 15, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 16, 21:31 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 16, 21:30 WIB

EWALLET TRUEMONEY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 16, 05:05 WIB

Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 16, 05:01 WIB

Resolved - This incident has been resolved.
Jun 16, 00:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
Jun 16, 00:00 WIB

Jun 15, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 15, 22:59 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 15, 22:58 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 15, 15:47 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 15, 15:42 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 15, 13:09 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 13, 11:30 WIB

Resolved - This incident has been resolved.
Jun 15, 09:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jun 15, 09:30 WIB

Permata VA and Disbursement System Maintenance

Completed - The scheduled maintenance has been completed.
Jun 15, 07:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 03:00 WIB

Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: Sunday, 15 June 2025 03.00 GMT+7
End: Sunday, 15 June 2025 07.30 GMT+7
Duration: 270 Minutes

Impact during this maintenance:
1. Disbursements to Permata will be kept in pending until maintenance is over
2. During this maintenance, Permata VA would not be able to accept payments

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Jun 13, 17:19 WIB

Resolved - This incident has been resolved.
Jun 15, 05:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Jun 15, 04:40 WIB

Resolved - This incident has been resolved.
Jun 15, 03:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
Jun 15, 02:30 WIB

Resolved - This incident has been resolved.
Jun 15, 00:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Jun 15, 00:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Jun 15, 00:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 15, 00:47 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 15, 00:06 WIB

Jun 14, 2025

Resolved - This incident has been resolved.
Jun 14, 23:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-500000000
Jun 14, 23:20 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 14, 21:51 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 14, 20:51 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 14, 20:06 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 14, 19:44 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 14, 19:18 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jun 14, 18:59 WIB

Permata VA and Disbursement System Maintenance

Completed - The scheduled maintenance has been completed.
Jun 14, 07:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:00 WIB

Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: Saturday, 14 June 2025 03.00 GMT+7
End: Saturday, 14 June 2025 07.30 GMT+7
Duration: 270 Minutes

Impact during this maintenance:
1. Disbursements to Permata will be kept in pending until maintenance is over
2. During this maintenance, Permata VA would not be able to accept payments

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Jun 13, 17:15 WIB