Xendit Status

Partially Degraded Service

API Degraded Performance

Cards Operational

eWallets Degraded Performance

Cardless Credit Operational

Virtual Accounts Operational

Retail Outlet Operational

Recurring Payments Operational

Payouts Operational

xenDisburse Operational

xenPlatform Operational

Callback Operational

Cards Refund Operational

eWallets Operational

Virtual Accounts Operational

Retail Outlets Operational

Invoices Operational

Disbursements Operational

xenPlatform Operational

Dashboard Operational

xenInvoice Operational

xenBatch Operational

eWallets Partners Degraded Performance

OVO Degraded Performance

Dana Operational

LinkAja Operational

Virtual Accounts Bank Partners Operational

BCA Operational

Mandiri Operational

BNI Operational

BRI Operational

Permata Operational

Retail Outlet Partners Operational

Alfamart Operational

Indomaret Operational

Cardless Credit Partners Operational

Kredivo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OVO Maintenance 11/08/2020 Aug 11, 01:00-01:10 WIB

Update - We will be undergoing scheduled maintenance during this time.
Aug 8, 21:28 WIB

Scheduled - OVO has informed us that they will have a scheduled maintenance to improve and provide better services.

Date: 11th August 2020
Time: 01:00 AM - 01:10 AM
Duration: 10 minutes (GMT +7)

During this maintenance:
- All requests for OVO payments will fail during this period.

We suggest to use alternative payment channel during this time.

Should you have any further inquiry, feel free to reach us out.

Sincerely,
Xendit Customer Support
Aug 8, 21:26 WIB

External Bank Maintenance Aug 15, 00:30-07:00 WIB

Dear Customers,

We have been informed that one of our bank partner is having a scheduled maintenance on the following date:
- Date: 15 August 2020
- Time: 00:30 AM – 07:00 AM WIB

During this maintenance:
- Disbursements to Mandiri, BNI, BNI Syariah, BRI, Permata will have no impact
- Disbursements to other banks with the amount between IDR 25,000,000 - IDR 50,000,000 will be delayed until the maintenance is over.

Thank you.
Posted on Jul 28, 13:46 WIB

Permata Channel Maintenance Aug 16, 01:00-10:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Jul 25, 11:32 WIB

Scheduled - Dear Customers,

We have been informed that Bank Permata is having a scheduled maintenance on the following date:
- Date: 16 August 2020
- Time: 01:00 AM – 10:00 AM WIB

During this maintenance window,
- Disbursements to Permata of amount below IDR 10,000 and above 50,000,000 will be delayed until the maintenance is over.
- Permata VA can not be paid during this time.

Thank you.
Jul 25, 11:30 WIB

Past Incidents

Aug 9, 2020

No incidents reported today.

Aug 8, 2020

Blank Page on Dashboard - Mobile Only

Resolved - Dear Customers,

Our team has resolved the issue and Dashboard on Mobile should be running normally again.

Please do let us know if you need further assistance.

Thank you.
Aug 8, 12:19 WIB

Investigating - Dear Customers,

We are experiencing a small issue with using our Dashboard on mobile.

During this time, you may be unable to load some tabs of the Dashboard on mobile.

We recommend that you use the Dashboard on desktop while we get this resolved as quickly as we can.

We thank you for your understanding and patience.

Sincerely,
Xendit Customer Support
Aug 8, 10:49 WIB

External Bank Maintenance

Completed - The scheduled maintenance has been completed.
Aug 8, 07:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 00:30 WIB

Scheduled - Dear Customers,

We have been informed that one of our bank partner is having a scheduled maintenance on the following date:
- Date: 08 August 2020
- Time: 00:30 AM – 07:00 AM WIB

During this maintenance:
- Disbursements to Mandiri, BNI, BNI Syariah, BRI, Permata will have no impact
- Disbursements to other banks with the amount between IDR 25,000,000 - IDR 50,000,000 will be delayed until the maintenance is over.

Thank you.
Jul 28, 13:45 WIB

Aug 7, 2020

Xendit Third Party (Shopify) Disruption

Resolved - Dear Customers,

We have been informed by our partner that the Shopify service is back running normally.

The checkout process can be done and payment notification has all sent.

Please do let us know if you need further assistance.

Thank you.
Aug 7, 16:18 WIB

Investigating - Dear Customers,

We are experiencing a disruption in services to our Shopify plugin. Preliminary investigations show that this is due to errors being received from our partners' servers.

During this time, users may experience errors and be unable to complete payment on Xendit's Shopify plugin.

We are working to get this resolved as soon as possible.
We apologize for the inconvenience caused. Please feel free to reach out to us if you have any queries.

Sincerely,
Xendit Customer Support
Aug 7, 15:42 WIB

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

[Dashboard (Invoice Tab) Disruption]

Resolved - Dear Customers,

Our team has resolved the issue and CSV export for Invoice Tab should be running normally again.

Please do let us know if you need further assistance.

Thank you.
Aug 3, 21:17 WIB

Investigating - Dear Customers,

We have experienced a disruption on our Dashboard service which affected our Invoice Tab.

During this time, the impact will be as follows:
1. CSV export for the Invoice tab will not be sent

We are working on this to get it resolved very soon.

Apologies for any inconvenience caused. Should you have any further queries, feel free to reach us out.

Sincerely,
Xendit Customer Support
Aug 3, 20:49 WIB

Aug 2, 2020

No incidents reported.

Aug 1, 2020

BNI VA Disruption

Resolved - Dear Customers,

BNI informed us of an unscheduled maintenance to their services on 1st of August 2020 from 07:00 AM - 08:00 AM.

During the maintenance:
1. Transactions made between 07:00 AM - 08:00 AM are affected and notification will be delayed.
2. Intermittent errors on VA creation and update requests from 07:00 AM and 08:00 AM

Apologies for any inconvenience caused. Should you have any further queries, feel free to reach us out.

Sincerely,
Xendit Customer Support
Aug 1, 11:15 WIB

Jul 31, 2020

Xendit xendit.js Disruption

Resolved - Dear Customers,

We have confirmed that our xendit.js service is back to normal. You may perform the request as usual.

Please do let us know if there are any issues that occurred.

Thank you.
Jul 31, 15:48 WIB

Investigating - Dear Customers,

We are experiencing an issue with our xendit.js library.

During this time, the impact will be as the following:
- Separate Authentication request will not be able to perform on integration using xendit.js library

Meanwhile, a bundled tokenization will still be able to perform and is not impacted by the disruption.

We recommend you to hold up any request with separate Authentication using xendit.js library and change the method to use tokenization and authentication bundled until the service is back to normal.

We apologies for the inconvenience.

Thank you
Xendit Customer Support
Jul 31, 15:27 WIB

Jul 30, 2020

BNI VA Disruption

Resolved - This incident has been resolved.

Apologies for the inconvenience. Should you have any further queries, feel free to reach us out.

Sincerely,
Xendit Customer Support.
Jul 30, 09:18 WIB

Investigating - Dear Customers,

BNI informed us of an un-scheduled maintenance to their services.

Until the maintenance is over, there is impact which Virtual Account with the bank code "BNI" will be affected as follows:
1. Create VA and update VA requests will be pending

We recommend to hold up BNI VA creation and updates until the services is back to normal.
Apologize for any inconvenience caused.

Thank you,
Xendit Customer Support
Jul 30, 08:32 WIB

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

BNI Channel Disruption

Resolved - This incident has been resolved.
Jul 27, 14:51 WIB

Update - BNI VA Payments are returning back to normal.

We are proceeding with the reconciliation for the payments that were affected before. Please kindly expect the callback to be sent as soon as possible.
Jul 27, 14:48 WIB

Update - We have successfully received callbacks from BNI, but payments might still be delayed from earlier.

We are monitoring the transaction status.
Jul 27, 14:01 WIB

Monitoring - A fix has been implemented and Disbursements has recovered
Jul 27, 13:23 WIB

Investigating - Dear Customers,

We've detected that there is still disruption on BNI services which impacting the following:

BNI Disbursement
- Disbursements to BNI with amount 50m will be pending

BNI Virtual Account
- VA payment callback will be delayed

We recommend asking your end-users to use Virtual Accounts from other banks during this period, if possible.

Apologize for any inconvenience caused.

Thank you
Xendit Customer Support
Jul 27, 12:24 WIB

BNI Channel Disruption

Resolved - Dear Customers,

BNI has informed that the maintenance was done and all services are back running normally.

We apologies for the inconvenience caused and please do let us know if you need any assistance.

Thank you.
Jul 27, 11:56 WIB

Monitoring - Dear Customers,

BNI has informed that the following service are back to normal:

BNI Disbursement
- Disbursement pending has been processed

Meanwhile, we are still monitoring for the Virtual Account service and will let you know the update soon.

Thank you.
Jul 27, 11:53 WIB

Investigating - Dear Customers,

BNI informed us of unscheduled maintenance to all their e-Channel until the maintenance is over, there are impacts as the following:

BNI Disbursement
- Disbursements to BNI with amount 50m will be pending

BNI Virtual Account
- VA payment callback will be delayed

We recommend asking your end-users to use Virtual Accounts from other banks during this period, if possible.

Apologize for any inconvenience caused.

Thank you
Xendit Customer Support
Jul 27, 11:36 WIB

Jul 26, 2020

Permata Channel Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 08:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 04:30 WIB

Scheduled - Dear Customers,

We have been informed that Bank Permata is having a scheduled maintenance on the following date:
- Date: 26 July 2020
- Time: 04:30 AM – 08:00 AM WIB

During this maintenance window,
- Disbursements to Permata of amount below IDR 10,000 and above 50,000,000 will be delayed until the maintenance is over.
- Permata VA can not be paid during this time.

Thank you.
Jul 25, 11:26 WIB