Xendit Status

All Systems Operational

API Operational

Cards Operational

eWallets Operational

Cardless Credit Operational

Virtual Accounts Operational

Retail Outlet Operational

Recurring Payments Operational

Payouts Operational

xenDisburse Operational

xenPlatform Operational

Callback Operational

Cards Refund Operational

eWallets Operational

Virtual Accounts Operational

Retail Outlets Operational

Invoices Operational

Disbursements Operational

xenPlatform Operational

Dashboard Operational

xenInvoice Operational

xenBatch Operational

eWallets Partners Operational

OVO Operational

Dana Operational

LinkAja Operational

Virtual Accounts Bank Partners Operational

BCA Operational

Mandiri Operational

BNI Operational

BRI Operational

Permata Operational

Retail Outlet Partners Operational

Alfamart Operational

Indomaret Operational

Cardless Credit Partners Operational

Kredivo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 6, 2020

BCA VA Maintenance

Completed - The scheduled maintenance has been completed.
Jun 6, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 WIB

Scheduled - Dear Customers,

BCA informed us of a scheduled maintenance to their Virtual Accounts services, to improve performance and reliability.

Date: June, 6 2020
Time: 00:00 - 01:00 WIB
Estimated Duration: 1 Hour (GMT +7)

Until the maintenance is over, Virtual Accounts with the bank code "BCA" will be affected as follows:

1. Create VA and update VA requests couldn't be accessed
2. End users cannot pay into BCA VA
3. No payment notification

We recommend asking your end users to use Virtual Accounts from other banks during this period, if possible.

We apologize for any inconvenience caused.

Thank you,
Xendit Customer Support
Jun 4, 11:25 WIB

Jun 5, 2020

Disruption to Permata VA Service

Resolved - This incident has been resolved,

Permata Virtual Accounts are now able to accept payments as per usual. Let us know if there are any further issues that you experienced.

We apologize for the inconvenience and we thank you for your patience.
Jun 5, 19:07 WIB

Identified - Dear Customers,

We are sorry to report that our Permata Virtual Account service is currently unavailable due to disruption within Permata’s system.

How will this affect me?

From early this morning (around 12 AM, 31 May), your customers have been unable to pay into Permata Virtual Accounts. However, you are still able to create Virtual Accounts with Permata as normal.

The Virtual Accounts that you have created during this period will still be stored by us and once Permata have fixed this issue, will continue to be paid as normal.

However, we recommend that you inform your customers that they are currently unable to pay you via Permata Virtual Accounts until further notice. Alternatively, you can suggest that they pay via anyone of our other Virtual Account offerings.

If you are using XenInvoice, we recommend that you disable Permata VA using your Xendit Dashboard. Your customers will still be able to pay into any other bank. Creating new invoices also will not be affected.

We are in direct contact with the technical Team at Permata to resolve this as soon as we can and as soon as we have a firm commitment, we will contact you.

We apologies for this inconvenience and hope you, your business and your families are staying safe.

Regards,
Xendit Customer Support
May 31, 11:51 WIB

Jun 4, 2020

Maintenance to OVO

Completed - The scheduled maintenance has been completed.
Jun 4, 03:48 WIB

Update - Scheduled maintenance is in progress.

You may also follow the update from OVO's twitter page : https://twitter.com/ovo_id
Jun 4, 02:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 01:48 WIB

Scheduled - Dear Customer,

We would like to inform you regarding a maintenance for payments through OVO.
We are aware that this might cause all payments through the OVO app to fail.

Until this maintenance is over, we would like to suggest directing your users to another payment channel.

We will send another announcement when the maintenance is over.

Regards,

Xendit Customer Success
Jun 4, 01:47 WIB

Jun 3, 2020

Mandiri Virtual Account Disruption

Resolved - This incident has been resolved. Our system connection to Mandiri Virtual Account has been restored. You may now direct your customers to make payments through Mandiri VAs again.

Please let us know if any issues persist and we will check it immediately.

We apologize for the inconvenience
Jun 3, 14:15 WIB

Investigating - Dear Customer,

We have identified a problem with our system connection to Mandiri.

Until further notice you will receive issues with the following:
- Mandiri Virtual Account Payments will fail

To avoid customer dissatisfaction, we recommend directing customers to choose another payment channel.

We are in touch with the system provider that connects us to Mandiri.

We will be updating you with more information.

Regards,
Xendit
Jun 3, 13:54 WIB

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

May 30, 2020

Possible disruption to customers and users on older devices

Resolved - Dear Customers,

Our team has fixed the issue and services is running back to normal.

We apologies for the inconvenience caused.

Thank you for your understanding.

Warm regards,
Xendit Customer Support
May 30, 21:57 WIB

Investigating - Dear Customers,

We are investigating an issue related to the SSL certificate provider used by Xendit. Older browsers and devices may be temporarily unable to access our Dashboard, hosted payment pages, or API. We are working on a fix to restore access to devices using older software.
Affected software versions include:

Apple:
macOS Sierra 10.12.1 Public Beta 2
iOS 10

Microsoft:
Windows XP (via Automatic Root Update; note that ECC wasn't supported by Windows until Vista)
Windows Phone 7

Mozilla:
Firefox 3.0.4 (COMODO ECC Certification Authority)
Firefox 36 (the other 3 roots)

Google:
Android 2.3 (COMODO ECC Certification Authority)
Android 5.1 (the other 3 roots)

Oracle:
Java JRE 8u51

Opera:
[Browser release on December 2012]

360 Browser:
SE 10.1.1550.0 and Extreme browser 11.0.2031.0
May 30, 20:15 WIB

May 29, 2020

BCA Disbursement Temporary Delay

Resolved - This incident has been resolved.
May 29, 12:38 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 11:20 WIB

Identified - Dear Customers,

We are currently experiencing a delay in BCA disbursement due to maintenance.

During this period disbursement to BCA above IDR 50.000.000 and below IDR 10.000 will be delayed until further notice.

Apologies for the inconvenience we estimate services will be back operational shortly.
May 29, 11:03 WIB

May 28, 2020

Dashboard Disruption

Resolved - Dear Customers,

Our team has fixed the issue and Dashboard services is running back to normal.

We apologies for the inconvenience cause.

Thank you for your understanding.

Warm regards,
Xendit Customer Support
May 28, 19:12 WIB

Investigating - Dear customers,

We are currently experiencing a disruption in our Dashboard services. During this time, you may experience:
- inability to load Cash and Pending tabs on the Dashboard
- inability to export reports

This affects only the Live environment, and not the Test environment.

Our technical team has identified the issue and is working on resolution.

We will keep you updated and appreciate your patience.

Thank you,
Xendit Customer Support.
May 28, 18:22 WIB

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.