All Systems Operational
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Payment APIs ? Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
Credit/Debit Cards ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Indonesia - Payments Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Philippines - Payments Operational
Direct Debit - BDO Operational
Direct Debit - BPI Operational
Direct Debit - Chinabank Operational
Direct Debit - RCBC Operational
Direct Debit - Unionbank Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - USSC Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Vietnam - Payments Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - Woori Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_ROB is currently on maintenance with impact as follows.

Impact:
- All operation to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Jun 01, 2023 - 17:42 WIB
Past Incidents
Jun 3, 2023
Resolved - Dear Valued Customers,

The issue has been resolved.
We apologies for the inconvenience caused.

Thank you

Jun 3, 14:52 WIB
Investigating - Dear Valued Customers,

We have detected issues in the following services:

customer cannot complete payment to BCA VA with prefix 7007 since 13:20 GMT+7

We are currently in the process of escalating this issue to our partner and will keep this page updated as we learn more and restore these services.

Thank you

Jun 3, 13:53 WIB
Completed - The scheduled maintenance has been completed.
Jun 3, 02:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 01:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Jun 2, 10:15 WIB
Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_BDO is currently on maintenance with impact as follows.

Impact:
- All operation to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 1, 17:41 WIB
Completed - The scheduled maintenance has been completed.
Jun 3, 02:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 00:45 WIB
Update - We will be undergoing scheduled maintenance during this time.
Jun 2, 10:17 WIB
Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_CBCI and PH_CRBR is currently on maintenance with impact as follows.

Impact:
- All operation to PH_CBCI and PH_CRBR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 1, 17:38 WIB
Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:30 WIB
Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_CEBRUR and PH_CMG is currently on maintenance with impact as follows.

Impact:
- All operation to PH_CEBRUR and PH_CMG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 2, 18:42 WIB
Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:01 WIB
Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_PAYMAYA is currently on maintenance with impact as follows.

Impact:
- All operation to PH_PAYMAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 2, 14:31 WIB
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 23:01 WIB
Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_GRABPAY is currently on maintenance with impact as follows.

Impact:
- All operation to PH_GRABPAY (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 2, 18:43 WIB
Jun 2, 2023
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 2, 18:06 WIB
Investigating - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: no payments completed for >5 minutes
- First triggered at: 2023-06-02 18:03:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

Jun 2, 17:17 WIB
Resolved - Dear merchants,

This incident has been resolved.

Thank you

Jun 2, 15:28 WIB
Investigating - Dear Merchants,
We detected intermittent system disruption with one of our partner starting 14:30

We are currently in the process of investigating and coordinating with our partner to solve this issue and will keep this page updated as we learn more and restore this service.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- We recommend asking your end-users to use Virtual Accounts from non BNI banks during this period, if possible.

Impact :
- BNI VA Create and Update will intermittently fail
- BNI VA Created during this time cannot be paid

Jun 2, 14:54 WIB
Completed - The scheduled maintenance has been completed.
Jun 2, 15:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 15:00 WIB
Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_ROB is currently on maintenance with impact as follows.

Impact:
- All operation to PH_ROB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 1, 13:38 WIB
Resolved - Dear Merchants,
We detected a system disruption with one of our partner starting 11:28 - 11:43 GMT+7

Impact:
- Disbursements, Withdrawal and Remittances to BNI with amount < 10k or > 100m will be delayed
- Disbursements, Withdrawal and Remittances to BNI with amount within 10k and 100m is not affected
- BNI VA Create and Update will intermittently fail
- BNI VA Created during this time cannot be paid

Jun 2, 11:30 WIB
Completed - The scheduled maintenance has been completed.
Jun 2, 00:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 19:00 WIB
Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_ROB is currently on maintenance with impact as follows.

Impact:
- All operation to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Jun 1, 17:46 WIB
Jun 1, 2023
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 1, 21:48 WIB
Investigating - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 30.0 requests failed over the last 15 minutes
- First triggered at: 2023-06-01 22:22:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Jun 1, 21:31 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Jun 1, 03:15 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.10% of requests in the last 5 minutes have been affected
- First triggered at: 2023-06-01 03:09:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

Jun 1, 03:11 WIB
Completed - The scheduled maintenance has been completed.
Jun 1, 00:02 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 12:01 WIB
Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_ROB is currently on maintenance with impact as follows.

Impact:
- All operation to PH_ROB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 29, 11:48 WIB
May 31, 2023
Resolved - We've detected no performance issues for the past 20 minutes. We've confirmed that the payment channel is working properly
May 31, 23:37 WIB
Investigating - Dear Customers,

We've detected an issue in ShopeePay's performance that causes linking and payment to completely fail. We will continue to work with the partner to restore service.

May 31, 23:19 WIB
Completed - The scheduled maintenance has been completed.
May 31, 23:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 23:01 WIB
Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_TONIK is currently on maintenance with impact as follows.

Impact:
- All operation to PH_TONIK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

May 30, 23:00 WIB
Resolved - We've observed that disbursements and remittance performance has returned to normal
May 31, 11:58 WIB
Investigating - Dear customers,

We are experiencing delays in our disbursements and remittance performance in PH. We expect the impact to be:

1. Remittance with amount
2. Remittance with amount > 50k is not affected
3. There will be a delay for PH disbursements and withdrawals with amount

We will continue to monitor and update with progress.

May 31, 11:07 WIB
May 30, 2023
May 29, 2023
May 28, 2023
Completed - The scheduled maintenance has been completed.
May 28, 00:16 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 23:46 WIB
Scheduled - Dear Customers,

We would like to inform you that the scheduled Payments API database maintenance event, previously announced for May 20th, has been canceled. However, The maintenance has been rescheduled to May 27th.

Schedule:
Saturday, May 27, 2023, 23:45 (UTC+07:00) - Sunday, May 28, 2023, 00:15 (UTC+07:00)
*duration 30 minutes

Impact:
Request to Payments API will intermittently return an error response within the maintenance period.
The maintenance will impact intermittently direct integration to Payments API (/v2/payment_methods & /payment_requests), Invoice Merchants, and Subscription Merchants.

Payment Notification from Payments API, Invoice, and Subscription requests will be delayed during the maintenance period.

Recommendation:
Please kindly resume operation after the maintenance is over
We appreciate your understanding and our apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support

May 27, 18:17 WIB
May 27, 2023
Resolved - Dear valued customers,

We detected a short disruption on our connection to ShopeePay for around 5 minutes from 7:30 PM - 7:35 PM (UTC +7) with details as follows:
- Intermittent errors on Account Linking for Tokenised Payments for ShopeePay
- You would have been able to initiate a payment method request, but intermittently would have received a CHANNEL_UNAVAILABLE error with a HTTP 503 response

For impacted transactions during these time frame, we recommend to retry the transactions.

Sincerely,
Xendit

May 27, 19:30 WIB
May 26, 2023
Completed - The scheduled maintenance has been completed.
May 26, 23:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:01 WIB
Scheduled - Dear Valued Customers,

In order to improve the service level and reliability, BPI will have a scheduled System Maintenance at the following time:

Start : Friday, 26 May 2023 at 10 PM (GMT+8)
End : Saturday, 27 May 2023 at 00 AM (GMT+8)
Duration: 2 hours

During this period, all Direct Debit Transactions via BPI will be unavailable.

Please suggest your customer to refrain of creating BPI Direct Debit transactions during the maintenance period.

We apologize for this inconvenience.

Thank you

May 26, 09:59 WIB
Resolved - This incident has been resolved.
May 26, 21:57 WIB
Identified - Dear customers,

We are currently experiencing a disbursements disruption from our partners. They have acknowledged the incident and will work towards restoring service.

Impact -
- Remittance will be delayed and kept in PENDING status
- Delay for disbursements and withdrawals

We apologize for any inconvenience caused.

Sincerely,
Xendit Customer Success

May 26, 12:07 WIB
Resolved - Dear customers,

This issue has been resolved.

Sincerely,
Xendit Customer Success

May 26, 17:26 WIB
Identified - Dear customers,

We are currently experiencing a disruption with our UBP direct debit product. We have escalated this to our partner and we are waiting for their resolution.

Impact -
- Customers will receive a 503: CHANNEL_UNAVAILABLE response when creating DD UBP payments

We apologize for any inconvenience caused.

Sincerely,
Xendit Customer Success

May 26, 13:25 WIB
Resolved - This incident has been resolved.
May 26, 15:53 WIB
Investigating - Dear Customers,

We are currently facing a disruption on our BNI VA collection service. We are looking into the root cause and will update you as soon as we have more information.

Impact:
- Creation an recreation of VAs with 8930 prefix will be intermittently be stuck in pending and cannot be paid

Sincerely,
Xendit Customer Success

May 26, 09:53 WIB
Resolved - This incident has been resolved.
May 26, 11:43 WIB
Identified - Dear Customers,

We are currently experience a disruption with our QRIS product. Our partner has an ongoing issue and we will update you as soon as there is a resolution.

Timeline: Started at 10:35 WIB

Impact
- Intermittent QR codes creation errors showing 503: channel_unavailable

We apologise for the inconvenience caused.

Sincerely,
Xendit Customer Success

May 26, 10:48 WIB
Resolved - This incident has been resolved.
May 26, 08:55 WIB
Identified - Dear Customers,

We are currently experiencing an disruption with our partner's (MPGS) services. During this disruption, there will be impact on your payment processing.

Impact:
- Merchants will experience intermittent errors of 500: server_error
- Merchants can attempt to retry payments

We apologise for the inconvenience and will update you as soon as our partner's services recover.

Sincerely,
Xendit Customer Success

May 26, 00:28 WIB
May 25, 2023
Resolved - This incident has been resolved.
May 25, 23:59 WIB
Identified - Dear Customers,

We are currently facing a disruption in our PH services. The partners we work with have acknowledge the incident on their end.

Impact:

Payouts degraded
- Remittance will be delayed and kept in PENDING
- Delays for disbursements and withdrawals

Direct debit UBP degraded
- Creation of UBP payments will return 503: CHANNEL_UNAVAILABLE response

We apologize for the inconvenience and will update you as soon as our partner resolves their incident.

Sincerely,
Xendit customer success

May 25, 09:02 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 25, 11:10 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.20% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-25 11:03:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

May 25, 11:06 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 25, 10:37 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.30% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-25 10:09:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

May 25, 10:20 WIB
Resolved - This incident has been resolved.
May 25, 07:56 WIB
Identified - Dear Customers,

We are currently seeing a disruption with our payouts product and we are seeing some delays in disbursement speed.

Impact:
- Intermittent delays in disbursements
- Some disbursements will be stuck in PENDING status

We apologize for any inconvenience caused and are working to fix this as soon as possible.

Sincerely,
Xendit customer success

May 25, 07:17 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 25, 07:37 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.50% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-25 07:15:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

May 25, 07:24 WIB
May 24, 2023
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 24, 15:49 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.30% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-24 15:44:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

May 24, 15:46 WIB
Resolved - Dear Customers,

We are currently facing an issue with our payment links product.

During the disruption, you will face timeout errors when:

1. creating invoice via dashboard
2. creating recurring payment links via API end point

We apologise for the inconvenience caused and will work towards preventing incidents as such.

Sincerely,
Xendit Customer Success

May 24, 14:00 WIB
May 23, 2023
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 23, 09:56 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.40% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-23 09:50:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

May 23, 09:52 WIB
May 22, 2023
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

May 22, 23:25 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.20% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-22 23:19:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused,

Sincerely,
Xendit customer service

May 22, 23:20 WIB
Resolved - This incident has been resolved.
May 22, 16:07 WIB
Investigating - We are currently investigating this issue.
May 22, 06:19 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 00:04 WIB
Investigating - Dear customers,

We detected an issue with QRIS services.

Impact:
- Intermittent timeouts on QRIS for the creation of charge requests
- Merchants will be able to initiate transactions but will receive a CHANNEL_UNAVAILABLE/SERVER_ERROR error with an HTTP 503/500 response on a percent of requests.
- First triggered at: 2023-05-21 22:57:00+07:00
- Percentage of errors: 36% in the last 15 mins.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

May 21, 23:49 WIB
Resolved - This incident has been resolved.
May 22, 07:23 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 07:07 WIB
Investigating - Dear customers,

We observe intermittent database timeout with Payments API requests.
Impacted products:
- Direct Debit
- Checkout

Start time: May 22, 4AM GMT+7

We apologize for the inconvenience.

Sincerely
Xendit Customer Success

May 22, 06:49 WIB
May 21, 2023
Resolved - This incident has been resolved.
May 21, 12:45 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 12:33 WIB
Investigating - Dear customer,

We are currently experiencing intermittent issues with our card payment method for merchants processing cards via MPGS.

Impact:
- Incident start time - 11:48 (GMT+7)
- Some of auth/ capture requests to MPGS are failing, merchants will receive error 500.
- Merchants on other card processors are not impacted

We apologize for the inconvenience.

Sincerely
Xendit Customer Success

May 21, 12:16 WIB
Completed - The scheduled maintenance has been completed.
May 21, 00:15 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:46 WIB
Scheduled - Dear Customers,

Please be advised that we will be performing DB maintenance on our Payments API service.

Schedule:
Saturday, May 20, 2023, 23:45 (UTC+07:00) - Sunday, May 21, 2023, 00:15 (UTC+07:00)
*duration 30 minutes

Impact:
Request to Payments API will intermittently return an error response within the maintenance period.
The maintenance will impact intermittently to direct integration to Payments API (/v2/payment_methods & /payment_requests), Invoice Merchants, and Subscription Merchants.
Payment Notification from Payments API, Invoice, and Subscription requests will be delayed during the maintenance period.

Recommendation:
Please kindly resume operation after the maintenance is over
We appreciate your understanding and our apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support

May 19, 20:49 WIB
May 20, 2023
Resolved - This incident has been resolved.
May 20, 23:44 WIB
Update - Our partner has acknowledged the issue. We are working with them to resolve the problem.
May 20, 21:39 WIB
Update - We are continuing to investigate this issue.
May 20, 21:38 WIB
Update - We continue investigating this issue together with our partner.
May 20, 21:16 WIB
Investigating - Dear customers

Currently, our Unionbank connector is disabled since 18:22 pm GMT+7. We are investigating this issue.

Impact
- Disbursement, Batch Disbursement, Withdrawal, and Remittance with amount
- Disbursement, Batch Disbursement, Withdrawal, and Remittance with amount > 50k are not affected.

Thank you for your understanding and cooperation.

May 20, 19:05 WIB
Completed - The scheduled maintenance has been completed.
May 20, 11:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 WIB
Update - We will be undergoing scheduled maintenance during this time.
May 18, 15:21 WIB
Scheduled - Dear Valued Customers,

In order to improve the service level and reliability, BPI will have a scheduled System Maintenance at the following time:

Start : Friday, 19 May 2023 at 10 PM (GMT+8)
End : Saturday, 20 May 2023 at 12 PM (GMT+8)
Duration: 14 hours

During this period, all Direct Debit Transactions via BPI will be unavailable.

Please suggest your customer to refrain of creating BPI Direct Debit transactions during the maintenance period.

We apologize for this inconvenience.

Thank you

May 18, 07:40 WIB
Resolved - This incident has been resolved.
May 20, 00:37 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 22:19 WIB
Identified - The issue has been identified and a fix is being implemented.
May 19, 22:12 WIB
Investigating - Dear customer

We are currently experiencing intermittent disruption with EWallets channel DANA
Entity: Xendit
Product: EWallet
Channel: DANA

Impact:
Merchants will be able to initiate transactions but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
Over 12% of requests in the last 15 minutes have been affected
First triggered at: 2023-05-19 21:32:43+07:00

Reason: The Channel partner has acknowledged the issue, and we will work with them to resolve the issue

We apologize for the inconvenience caused.

May 19, 21:56 WIB
Resolved - This incident has been resolved.
May 20, 00:37 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 22:19 WIB
Identified - The issue has been identified and a fix is being implemented.
May 19, 22:09 WIB
Investigating - Dear customer

We are currently experiencing intermittent disruption with EWallets channel DANA
Entity: Xendit
Product: EWallet
Channel: DANA

Impact:
- Intermittent timeouts on EWALLET for the creation of charge requests
- Merchants will be able to initiate transactions but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.10% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-19 21:33:43+07:00
Reason: Partner experiencing internal issue

We apologize for the inconvenience caused.

May 19, 21:52 WIB