All Systems Operational
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Operational
Onboarding ? Operational
xenInvoice Operational
xenBatch Operational
Autowithdrawal Operational
eWallets Partners Operational
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
PayLater / Cardless Credit Partners Operational
BillEase (Philippines) Operational
Kredivo Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
QR Code Partners Operational
QR Codes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021
OVO system outage
Resolved - OVO has resolved the issue on their end and we are seeing stable, successful payment creation and completion in our systems.
May 8, 20:06 WIB
Monitoring - OVO has resolved the issue on their end and we are seeing successful payment creation and completion in our systems. We will continue to monitor for the next 15 minutes
May 8, 19:41 WIB
Update - We are continuing to work with OVO to determine a timeline for resolution and will update you as we have more information.
May 8, 19:12 WIB
Update - We are continuing to work with OVO to determine a timeline for resolution and will update you as we have more information.
May 8, 18:43 WIB
Update - We are continuing to work with OVO to determine a timeline for resolution and will update you as we have more information.
May 8, 18:07 WIB
Identified - Dear customers

We are observing disruptions to the following systems
- OVO payments are down
- End users cannot log in to their OVO applications to initiate payment
- OVO is not accepting new payment requests
- Disbursements into OVO accounts are unaffected

We are in touch with their technical team and will update you as we have a resolution
May 8, 17:27 WIB
QRIS - Partner disruption
Resolved - Dear customers

Our QR provider suffered an outage from 14:27-15:57 GMT+7 today.
- Payments made by end users via QRIS during this time may suffer from delayed payment confirmation callbacks.
- The system has since recovered and all payments are currently operating as per normal.
- We are compiling any potentially impacted transactions and working with our partner for transaction status reconciliation.
- Once this reconciliation is complete, we will return any missing callbacks.
May 8, 14:30 WIB
May 7, 2021
Disbursements -Philippines development mode outage
Resolved - This incident has been resolved.
May 7, 15:30 WIB
Identified - Dear customers

We have identified an issue affecting the following products
- Development mode only
- Philippines only
- API and Batch Disbursement

You may receive 500 server errors when trying to test in these products at this time
May 7, 15:24 WIB
May 6, 2021
Disruption to xendit APIs
Resolved - All services are working normally again. We apologise for the inconvenience caused.
May 6, 21:36 WIB
Update - Most of our services have recovered.

The following services are being monitored for further issues:
- Indomaret payments
- Xenplatform Accounts
- Account activation via Dashboard
May 6, 21:29 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 21:19 WIB
Update - We have identified additional disruptions during this time:
- Activations of new services via dashboard
- Go-live requests via dashboard
May 6, 21:10 WIB
Update - The following services are also impacted:
- Retail Outlet Payments
- PHP Disbursements and PHP Batch Disbursements
May 6, 21:05 WIB
Investigating - Dear customers,

We are observing disruptions to several Xendit services.

Impact: Requests to the following APIs will return 5XX errors
- Payouts
- Xenplatform Accounts
- Direct Debit
- E-wallet payments v2

Our team is investigating.
May 6, 20:55 WIB
May 5, 2021
Disbursement - Partner Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 22:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 WIB
Scheduled - Dear Customers,

One of our partner will undergo maintenance on the 5th May 2021 from 8pm to 10pm (GMT+7), to improve their system.

During this maintenance:
- All Disbursements to BRI with amount less than Rp 10.000 or greater than Rp 100.000.000 will be kept PENDING.

If you have questions or need further assistance, please contact help@xendit.co.

Regards,
Xendit Customer Support
May 5, 10:19 WIB
BRI VA Payment disruption
Resolved - Dear customers

We identified a disruption to BRI VA services at 13:15WIB with the following impact:
- End-users unable to query or pay into BRI VAs

A fix was immediately deployed and the incident resolved at 13:25 WIB. Affected payments can be retried.

We apologize for the inconvenience caused.
May 5, 12:00 WIB
May 4, 2021
Xenplatform
Resolved - This incident has been resolved.
May 4, 12:50 WIB
Monitoring - We have observed a disruption to Xenplatform Accounts services.

Impact: OWNED sub-account creation was disrupted from 12:31 to 12:43 WIB.

This seems to have recovered now. Our team is monitoring.
May 4, 12:46 WIB
May 3, 2021
Xenplatform - disruption to services
Resolved - Dear customers

We identified a disruption to Xenplatform services at 2254 WIB with the following impact:
- Xenplatform account creation failures
- Xenplatform transfer failures

A fix was immediately deployed and the incident resolved at 2300 WIB. Affected Xenplatform transactions must be regenerated and cannot be retried using the same details.

We apologize for the inconvenience caused.
May 3, 23:21 WIB
Disruption on shopeepay payments
Resolved - This incident has been resolved. Shopeepay payment requests have been successful from 21:38 WIB.
May 3, 20:59 WIB
Monitoring - Shopeepay payment requests are operating normally again. We are monitoring.
May 3, 20:53 WIB
Investigating - We are observing intermittent issues on Shopeepay payments. During this time, payments on Shopeepay may get intermittent errors.

We recommend using alternative payment channels at this time.

We have escalated this issue with the partner and are investigating.
May 3, 20:48 WIB
May 2, 2021

No incidents reported.

May 1, 2021
Disruption to file uploads and exports from dashboard
Resolved - This incident has been resolved. We apologise for the inconvenience caused.
May 1, 14:38 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 14:27 WIB
Identified - We are currently experiencing a disruption in file uploads and exports via dashboard. The following services are disrupted:
1. Disbursement creation from dashboard
2. Report download from dashboard

Our team is currently investigating.
May 1, 14:13 WIB
Apr 30, 2021
Disbursements to BCA Disruption
Resolved - This incident has been resolved.
Apr 30, 18:52 WIB
Update - Disbursements to BCA with an amount less than 10,000 and more than 100,000,000 IDR are being processed normally again.

A small number of disbursements are pending due to the need for reconciliation, and are expected to be updated to their final statuses within the next 1 hour.
Apr 30, 17:56 WIB
Monitoring - We are still monitoring the issue.

Disbursements to BCA with an amount less than 10,000 and more than 100,000,000 IDR will be delayed. Affected disbursements will take approximately 1-2 more hours to reach their final state.
Apr 30, 14:32 WIB
Investigating - Callbacks for disbursement to BCA with an amount less than 10,000 and more than 100,000,000 IDR will be delayed

We regret any inconvenience caused
Apr 30, 12:26 WIB
Direct debit disruption
Resolved - This incident has been resolved.
Apr 30, 17:14 WIB
Monitoring - Dear customers,

We are currently observing a disruption to Direct Debit and Customer services.

Impact:
1. POST /linked_account_tokens/auth and POST /payment_methods will both return 404 with error code CUSTOMER_NOT_FOUND_ERROR
2. POST /customers will return 503 error

A fix has been implemented and we are monitoring the results.
Apr 30, 17:00 WIB
BRI Disbursement Disruption
Resolved - This incident has been resolved.
Apr 30, 17:08 WIB
Monitoring - Disbursements to BRI appear to be back to normal. We are monitoring this.

If you received an UNKNOWN_BANK_NETWORK_ERROR for disbursements in the past 30 minutes, please retry the disbursement.
Apr 30, 16:10 WIB
Identified - We are currently experiencing an disruption on disbursements to BRI.

Disbursements to BRI with amounts from IDR 10,000 to IDR 100,000,000 are not affected and will be processed normally.
Amounts outside the range will remain pending until the issue is resolved.

We have reached out to our partner and we'll update on any changes.

Other disbursement channels are not affected.
Apr 30, 16:03 WIB
Disruption on Xenplatform POST /accounts
Resolved - There was a disruption on Xenplatform POST /accounts from 15:34 to 15:46 WIB.

Impact: Xenplatform account creation service returned failures during this time.

This incident has been resolved as at 15:46 WIB.
Apr 30, 13:30 WIB
eWallets Payment Disruption
Resolved - This incident has been resolved.
Apr 30, 13:23 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 13:15 WIB
Investigating - We are investigating outage reports for GrabPay, GCash, Paymaya, and ShopeePay
Apr 30, 12:49 WIB
Virtual Account Payment Callback Disruption
Resolved - This incident has been resolved.
Apr 30, 09:50 WIB
Identified - We have identified an issue with Virtual Account Payment Callbacks.

We are working on speeding up recovery, Payment Callbacks may be delayed by up to 5 mins.

We regret any inconvenience caused.
Apr 30, 09:44 WIB
xenPlatform Transfers Disruption
Resolved - We noticed failed xenPlatform Transfers Disruption over the period of 10 minutes from 0230 WIB to 0240 WIB

We regret any inconvenience caused
Apr 30, 02:30 WIB
Apr 29, 2021
ShopeePay Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 23:45 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:15 WIB
Scheduled - Dear Customers,

Please be advised that ShopeePay will perform a maintenance to improve system services.

Schedule:
Date : Thursday, 29 April 2021
Time : 23:15 – 23:45 WIB

Impact:
- All eWallet ShopeePay Transactions will not be available

We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues. If you need further assistance, please contact help@xendit.co.

Thank you
Apr 29, 23:08 WIB
Autowithdrawal disruption
Resolved - Dear customers,

We have processed the autowithdrawal at 1 PM WIB withdrawing the balance as at 1 PM WIB according to your autowithdrawal settings.

Thank you for your attention.
Apr 29, 13:08 WIB
Identified - We have identified an issue with autowithdrawals.

This issue has resulted in autowithdrawal for 29th April not being processed.

We will be attempting to process the autowithdrawal at 1 PM WIB today withdrawing the balance as at 1 PM WIB according to your autowithdrawal settings.

Thank you for your attention.
Apr 29, 12:49 WIB
ShopeePay Intermittent Availability
Resolved - This incident has been resolved.
Apr 29, 03:41 WIB
Investigating - We have identified an intermittent issue with ShopeePay payments. Direct eWallets API integration and xenInvoice are affected.

During this period:
1. Payments may fail
2. Delays on payment callbacks may be experienced

We have raised this to our partner and will update as soon as this has been resolved.
Apr 29, 03:26 WIB
Apr 28, 2021
QR Code creation and Invoice creation/payment disruption
Resolved - This incident has been resolved and QR code creation, as well as payments using these codes, are processing normally.
Apr 28, 05:44 WIB
Identified - The issue has been identified and we are waiting on our partner to implement a fix.
Apr 28, 05:43 WIB
Update - We are continuing to investigate this issue.
Apr 28, 05:07 WIB
Investigating - We are seeing intermittent errors in creating, paying QR Codes, and paying Xendit Invoices that have QRIS payments enabled due to timeout errors from Linkaja.

Some Xendit Invoices with QRIS enabled may not be able to be created, and existing Invoices with QRIS enabled may not be able to process payments via QRIS.

We are investigating and will provide an update as soon as possible.
Apr 28, 05:00 WIB
Apr 27, 2021
BRI Disbursement Disruption
Resolved - This incident has been resolved.
Apr 27, 23:16 WIB
Update - Our partner is continuing to work on this issue.
Apr 27, 16:16 WIB
Identified - Our partner has identified the issue and is currently working to resolve it.
Apr 27, 12:15 WIB
Investigating - We are currently experiencing an intermittent disruption on disbursements to BRI.

Some disbursements to BRI will take up to ~1 hour to resolve.

We have reached out to our partner and we'll update you on any changes.

Other disbursement channels are not affected.
Apr 27, 11:33 WIB
Invoice Settlement Disruption
Resolved - This incident has been resolved.
Apr 27, 15:35 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 15:22 WIB
Investigating - We are currently investigating delayed cash balance settlement for invoices paid via Retail Outlets or Virtual Accounts.

Invoices paid via other methods are unaffected.
Apr 27, 14:54 WIB
LinkAja checkout creation unexpected downtime
Resolved - Unexpected downtime for LinkAja Checkout creation between 12:00 JKT to 12:30 JKT 27/04/2021.

During this time, all checkout creation would have failed
Apr 27, 00:00 WIB
Apr 26, 2021
Disbursement Test Mode Callback Disruption
Resolved - This incident has been resolved.

We regret any inconvenience you have experienced.
Apr 26, 15:02 WIB
Identified - We have identified an issue with Disbursement Callback Disruption in Test Mode and are currently working to resolve it.

Live Mode disbursements unaffected
Apr 26, 14:32 WIB
BRI Disbursement Disruption
Resolved - This incident has been resolved.
Apr 26, 14:17 WIB
Monitoring - All Disbursements to BRI accounts have resumed processing and we are currently monitoring.
Apr 26, 13:48 WIB
Update - All Disbursements to BRI accounts will now be kept pending in our system until the issue is resolved

All other disbursements to the other channel are not affected
Apr 26, 11:49 WIB
Update - Our partner is currently working on resolving the issue on their end.
Apr 26, 11:28 WIB
Identified - Our partner has acknowledged the issue and is working to resolve it on their end.
Apr 26, 10:35 WIB
Investigating - We are currently experiencing an intermittent disruption on disbursements to BRI.

Disbursements to BRI with amounts from IDR 10,000 to IDR 100,000,000 are not affected and will be processed normally.
Amounts outside the range will remain pending until the issue is resolved.

We have reached out to our partner and we'll update on any changes.

Other disbursement channels are not affected.
Apr 26, 10:17 WIB
Apr 25, 2021

No incidents reported.

← Incident History Powered by Statuspage