Xendit Status

All Systems Operational

API Operational

Cards Operational

eWallets Operational

Cardless Credit Operational

Virtual Accounts Operational

Retail Outlet Operational

Recurring Payments Operational

Payouts Operational

xenDisburse Operational

xenPlatform Operational

Callback Operational

Cards Refund Operational

eWallets Operational

Virtual Accounts Operational

Retail Outlets Operational

Invoices Operational

Disbursements Operational

xenPlatform Operational

Dashboard Operational

xenInvoice Operational

xenBatch Operational

eWallets Partners Operational

OVO Operational

Dana Operational

LinkAja Operational

Virtual Accounts Bank Partners Operational

BCA Operational

Mandiri Operational

BNI Operational

BRI Operational

Permata Operational

Retail Outlet Partners Operational

Alfamart Operational

Indomaret Operational

Cardless Credit Partners Operational

Kredivo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 29, 2020

No incidents reported today.

Oct 28, 2020

Xendit API Disruption

Resolved - Dear Valued Customers,

The issue has been resolved.

We apologies for the inconvenience caused.

Thank you,
Xendit Customer Support
Oct 28, 04:52 WIB

Investigating - Dear Valued Customers,

Our monitoring has picked up intermittent errors being thrown for API requests. We are currently investigating the issue.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Oct 28, 03:48 WIB

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

BCA VA Payment Disruption

Resolved - Dear Valued Customers,

The issue has been resolved. BCA VA creation and payment callbacks are now operational.

We apologies for the inconvenience caused.

Thank you,
Xendit Customer Support
Oct 23, 15:54 WIB

Identified - Dear Valued Customers,

BCA has acknowledge the issues with their partner and are working to solve this disruption.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Oct 23, 15:00 WIB

Oct 22, 2020

No incidents reported.

Oct 21, 2020

Ewallet Payment Disruption

Resolved - Dear Customers,

The issue has been resolved. E-wallet callbacks are operational.
We apologies for the inconvenience caused.

Thank you,
Xendit Customer Support
Oct 21, 09:41 WIB

Investigating - Dear Customers,

We are currently investigating an issue that is causing delays in e-wallet payment callbacks.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Oct 21, 09:12 WIB

LinkAja Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:05 WIB

Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 20:39 WIB

Scheduled - Linkaja has informed us that they will have a scheduled maintenance to improve and provide better services.

Date: 21 October 2020
Time: 00.05 - 02.05 AM (GMT +7)
Duration: 2 hours

During this maintenance:
1) Users will not be able to make LinkAja payments.

We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues.

Regards,
Xendit Customer Support
Oct 14, 20:39 WIB

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

Bank Permata Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:01 WIB

Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 19:13 WIB

Scheduled - Dear Customers,

We would like to inform you that Bank Permata would have maintenance activity on below time:

Day: Sunday
Date: 18 October 2020
Time: 00:00 - 01:00 WIB

During these time, transaction to and from Bank Permata could not be processed.
- Disbursements to Bank Permata of amount below IDR 10,000 and above IDR 50,000,000 will be delayed until the maintenance is over.
- End customers could not do transfer to Bank Permata VA during that time

We recommend that you and your customers use channels other than Bank Permata to send and receive payments during this time. Please encourage your customers to make payments before or after this window to avoid any issues.

Please feel free to reach out to us if you have any questions.

Regards,
Xendit Customer Support
Oct 16, 19:13 WIB

Oct 17, 2020

BNI Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 19:34 WIB

Scheduled - Dear Customers,

BNI has informed us that they will be conducting scheduled maintenance on their system, to improve performance and provide better service to their users.

Date: 17th October 2020
Time: 02:00 AM - 05:30 AM (GMT +7)
Duration: 3.5 hours

During this time, Xendit services will be impacted as follows:

1. Xenpayments - Virtual Accounts
You will not be able to create, update, or receive payments into BNI Virtual Accounts.

2. Xenpayments - Cards
You will not be able to do any of the following for all BNI credit and debit cards:
- Create an Authorization or Charge
- Send a Reverse Authorization or Refund request for a transaction made with a BNI card
- Send a 3DS Authentication request
You will still be able to send a Tokenization request, but will not be able to 3DS authenticate that token or perform a 0-authorization at the same time.

3. Xeninvoice
You will not be able to accept payments using BNI VAs or Cards on Xeninvoice.

4. Xendisburse
- Any disbursements to a BNI account with amount < IDR 10,000 or > IDR 50,000,000 might be stuck in pending
- SKN and RTGS disbursements are unaffected as this maintenance is outside usual operating hours for these rails

We recommend that you and your customers use channels other than BNI to send and receive payments during this time. Please encourage your customers to make payments before or after this window to avoid any issues.

Please feel free to reach out to us if you have any questions.

Regards,
Xendit Customer Support
Oct 14, 19:32 WIB

Oct 16, 2020

BNI VA Service is Disrupted

Resolved - Dear Customers,

We have recovered from the disruption in the BNI service. We can now process the virtual accounts creation and update for BNI.

Thank you.
Xendit Customer Support
Oct 16, 23:06 WIB

Update - We are continuing to monitor for any further issues.
Oct 16, 22:57 WIB

Monitoring - We are experiencing a disruption in BNI services. There is an intermittent impact on the following products:

BNI Virtual account
- Payments can be made into virtual accounts, but there are intermittent delays in creating and updating virtual accounts.

BNI is actively working to resolve this issue. We are monitoring the progress. We will provide further status updates as they are communicated to us. Please let us know if you have any questions.

Thank you.
Xendit Customer Support
Oct 16, 22:51 WIB

BCA Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 15:09 WIB

Scheduled - Dear Customers,

Kindly be noticed, to improve our system services there will be scheduled urgent maintenance activity from BCA for payment service system as below:

Date: 16 October 2020
Time: 00.00 until 01.00 AM

During the maintenance process, the transaction will be downtime and impacted to All Payment except Credit Card.

Sorry for the inconvenience
Thank you

Regards,
Xendit Team
Oct 15, 15:09 WIB

Oct 15, 2020

Virtual Accounts Bank Partners - BCA

Resolved - This incident has been resolved.
Oct 15, 12:04 WIB

Update - We are continuing to work with BCA and would update soon.
Oct 15, 11:39 WIB

Update - We are continuing to work BCA and would update soon
Oct 15, 11:38 WIB

Identified - The issue has been identified and a fix is being implemented.
Oct 15, 11:27 WIB

Investigating - Dear Customers,

We have been informed that there are some issues with BCA VA system. We are talking actively with BCA to get this resolved.

During this time, customers will not be able to create / update or pay into BCA VA.

In order to avoid customer dissatisfaction, we'd like to suggest diverting the use of BCA virtual Accounts to other banks during this period.

We would like to apologize for the inconveniences caused.

Xendit
Oct 15, 11:24 WIB

OVO Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 22:17 WIB

Scheduled - Dear Customers,

We would like to inform you that OVO will do maintenance on:
- Day/Date: Thursday, 15 October 2020
- Time: 01:00 s.d 02:30 WIB
- Downtime: 90 menit

Impact :
Customer could not do any kind of transaction in OVO app and the partner app.

Thank you,
Xendit Customer Support
Oct 14, 22:17 WIB