Xendit Status

Scheduled Maintenance for PH_EWB Disbursement

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 2024 - 02:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 September 2024 03:55 UTC+08
End Time: 20 September 2024 08:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 20, 2024 02:55-07:05 WIB

Scheduled Maintenance for PH_EWR Disbursement

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 2024 - 02:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 September 2024 03:55 UTC+08
End Time: 20 September 2024 08:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 20, 2024 02:55-07:05 WIB

DIRECT_DEBIT METROBANK_ONLINE_BANKING Philippines Disruption

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 19, 2024 - 16:43 WIB

Vietnam VIETTELPAY EWALLET Disruption

Identified - Dear Valued Customers,

We have detected issues with VIETTELPAY EWALLET payments in Vietnam due to a disruption on our partner's end.

Impact:
- Merchants cannot create Payment Request or Payment Link with VIETTELPAY as payment method
- Users cannot use VIETTELPAY to pay

VIETTELPAY is undergoing maintenance and is estimated to be completed by 2 weeks.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 04, 2024 - 14:56 WIB

API Operational

Cards Operational

Customers Endpoints Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

PayLater Operational

Payment APIs Operational

Payment Links Operational

Payouts Operational

QR Codes Operational

Subscriptions Operational

Virtual Account Operational

xenPlatform Accounts Operational

xenPlatform Transfers Operational

Callback Operational

BI SNAP Virtual Accounts Operational

Cards Refund Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

Payment Links Operational

Payouts Operational

PayLater Operational

QR Codes Operational

Virtual Account Operational

xenPlatform Operational

Credit/Debit Cards Operational

Credit Card - BCA Operational

Dashboard Operational

Dashboard Withdrawals Operational

Onboarding Operational

Autowithdrawal Operational

Batch Disbursements Operational

Payment Links Operational

Third Party Integrations (e.g. Shopify, WooCommerce etc.) Operational

Third Party Data Connection Operational

xenShield / Fraud Detection System Operational

Docs (docs.xendit.co) Operational

Remittance Payouts Operational

Indonesia - Payments Operational

Direct Debit - BNI Operational

Direct Debit - BRI Operational

Direct Debit - Mandiri Operational

E-Wallets - Astrapay Operational

E-Wallets - Dana Operational

E-Wallets - Jenius Pay Operational

E-Wallets - LinkAja Operational

E-Wallets - NexCash Operational

E-Wallets - OVO Operational

E-Wallets - ShopeePay Operational

Over-The-Counter Payments - Alfamart Operational

Over-The-Counter Payments - Indomaret Operational

PayLater - Akulaku Operational

PayLater - Atome Operational

PayLater - Indodana Operational

PayLater - Kredivo Operational

PayLater - Uangme Operational

QR Payments - DANA Operational

QR Payments - LinkAja Operational

Virtual Account - BCA Operational

Virtual Account - BJB Operational

Virtual Account - BNC Operational

Virtual Account - BNI Operational

Virtual Account - BRI Operational

Virtual Account - BSI Operational

Virtual Account - BSS Operational

Virtual Account - BSS BI-FAST Operational

Virtual Account - CIMB Operational

Virtual Account - DBS Operational

Virtual Account - Mandiri Operational

Virtual Account - Permata Operational

Indonesia - Payouts Operational

Disbursement - BCA Operational

Disbursement - BRI Operational

Disbursement - BNI Operational

Disbursement - BSI Operational

Disbursement - Mandiri Operational

Disbursement - Permata Operational

Disbursement - Other Indonesia banks and E-Wallets Operational

Batch Payout Operational

Malaysia - Payments Operational

Direct Debit - UOB Operational

Direct Debit - Standard Chartered Operational

Direct Debit - RHB Operational

Direct Debit - Public Bank Operational

Direct Debit - OCBC Operational

Direct Debit - MAYBANK2U Operational

Direct Debit - MAYBANK2E Operational

Direct Debit - KFH Operational

Direct Debit - HSBC Operational

Direct Debit - Hong Leong Bank Operational

Direct Debit - CIMB Operational

Direct Debit - BSN Operational

Direct Debit - Bank Rakyat Operational

Direct Debit - Bank of China Operational

Direct Debit - Mualamat Operational

Direct Debit - Bank Islam Operational

Direct Debit - Ambank Operational

Direct Debit - Alliance Operational

Direct Debit - Agro Operational

Direct Debit - Affin Bank Operational

E-Wallets - Touch n Go Operational

E-Wallets - ShopeePay Operational

E-Wallets - Grabpay Operational

Credit Card Operational

Malaysia - Payouts Operational

Disbursement - UOB Operational

Philippines - Payments Degraded Performance

Direct Debit - Chinabank Online Banking Operational

Direct Debit - BDO Operational

Direct Debit - BDO Online Banking Operational

Direct Debit - BOC Online Banking Operational

Direct Debit - BPI Operational

Direct Debit - BPI Online Banking Operational

Direct Debit - Chinabank Operational

Direct Debit - Instapay Online Banking Operational

Direct Debit - Landbank Online Banking Operational

Direct Debit - Maybank Online Banking Operational

Direct Debit - Metrobank Online Banking Degraded Performance

Direct Debit - Pesonet Online Banking Operational

Direct Debit - PSBank Online Banking Operational

Direct Debit - PNB Online Banking Operational

Direct Debit - RCBC Operational

Direct Debit - RCBC Online Banking Operational

Direct Debit - Robinsons Bank Online Banking Operational

Direct Debit - Security Bank Online Banking Operational

Direct Debit - Unionbank Operational

Direct Debit - Unionbank Online Banking Operational

E-Wallets - GCash Operational

E-Wallets - Grabpay Operational

E-Wallets - Paymaya Operational

E-Wallets - ShopeePay Operational

PayLater - Cashalo Operational

PayLater - BillEase Operational

Over-The-Counter Payments - 7-Eleven Operational

Over-The-Counter Payments - 7-Eleven via Cliqq Operational

Over-The-Counter Payments - Cebuana Operational

Over-The-Counter Payments - CVM Operational

Over-The-Counter Payments - ECPay Operational

Over-The-Counter Payments - ECPay Loans Operational

Over-The-Counter Payments - ECPay School Operational

Over-The-Counter Payments - LBC Operational

Over-The-Counter Payments - Mlhuillier Operational

Over-The-Counter Payments - Palawan Operational

Over-The-Counter Payments - Perahub Operational

Over-The-Counter Payments - USSC Operational

Virtual Account - BANK_TRANSFER Operational

QR Payments - QRPH Operational

Philippines - Payouts Operational

Disbursement - BDO Operational

Disbursement - BPI Operational

Disbursement - GCASH Operational

Disbursement - Paymaya Operational

Disbursement - Other Philippines banks and E-Wallets Operational

Batch Payout Operational

Thailand - Payments Operational

Direct Debit - Kasikornbank Operational

Direct Debit - Bank of Bangkok Limited Operational

Direct Debit - Bank of Ayudhya Operational

Direct Debit - Krungthai Bank Operational

Direct Debit - Siam Commercial Bank Operational

E-Wallets - TrueMoney Operational

E-Wallets - Line Pay Operational

E-Wallets - WeChat Pay Operational

E-Wallets - ShopeePay Operational

QR Payments - Promptpay Operational

Thailand - Payouts Operational

TH All Destinations Operational

Vietnam - Payments Under Maintenance

E-Wallets - Appota Operational

E-Wallets - ShopeePay Operational

E-Wallets - ViettelPay Under Maintenance

E-Wallets - VNPT Wallet Operational

E-Wallets - ZaloPay Operational

Virtual Account - MSB Operational

Virtual Account - PVcom Bank Operational

Virtual Account - Vietcapital Operational

Virtual Account - VPBank Operational

Virtual Account - Woori Operational

Notifications Operational

WhatsApp Operational

SMS Operational

Email Operational

Viber Operational

Test Mode Operational

Cards Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for PH_EWR Disbursement Sep 20, 2024 18:55-23:04 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 September 2024 19:55 UTC+08
End Time: 21 September 2024 00:04 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 16, 2024 - 17:05 WIB

Scheduled Maintenance for PH_EWB Disbursement Sep 20, 2024 18:55-23:04 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 September 2024 19:55 UTC+08
End Time: 21 September 2024 00:04 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 16, 2024 - 17:05 WIB

Scheduled Maintenance for BPI Direct Debit Sep 20, 2024 20:55-21:35 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 20 2024 13:55:00 GMT+0000
End Date: Fri Sep 20 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 15, 2024 - 07:00 WIB

Scheduled Maintenance for BPI Direct Debit Sep 20, 2024 22:55 - Sep 21, 2024 00:05 WIB

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Sep 20 2024 15:55:00 GMT+0000
End Date: Fri Sep 20 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Posted on Sep 15, 2024 - 07:00 WIB

Scheduled Maintenance for PH_PBB Disbursement Sep 20, 2024 22:56 - Sep 21, 2024 05:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 September 2024 23:56 UTC+08
End Time: 21 September 2024 06:05 UTC+08

Impact:
- All transactions to PH_PBB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 19, 2024 - 16:25 WIB

Scheduled Maintenance for PH_BPI Disbursement Sep 21, 2024 02:25-12:35 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 September 2024 03:25 UTC+08
End Time: 21 September 2024 13:35 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 12, 2024 - 18:44 WIB

Scheduled Maintenance for BPI_ONLINE_BANKING Direct Debit Sep 21, 2024 02:30-12:30 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Sat Sep 21 2024 03:30:00 GMT+0800
End Date: Sat Sep 21 2024 13:30:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Sep 19, 2024 - 09:02 WIB

Scheduled Maintenance for PH_SBA Disbursement Sep 21, 2024 02:55-08:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 September 2024 03:55 UTC+08
End Time: 21 September 2024 09:05 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 17, 2024 - 22:16 WIB

Scheduled Maintenance for PH_PPS Disbursement Sep 21, 2024 19:55 - Sep 22, 2024 06:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 September 2024 20:55 UTC+08
End Time: 22 September 2024 07:05 UTC+08

Impact:
- All transactions to PH_PPS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 19, 2024 - 16:25 WIB

Scheduled Maintenance for PH_CRD Disbursement Sep 21, 2024 20:55 - Sep 22, 2024 07:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 September 2024 21:55 UTC+08
End Time: 22 September 2024 08:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 19, 2024 - 16:25 WIB

Scheduled Maintenance for PH_CRD Disbursement Sep 21, 2024 20:55 - Sep 22, 2024 07:05 WIB

Scheduled Maintenance for PH_CRDSB Disbursement Sep 21, 2024 20:55 - Sep 22, 2024 07:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 September 2024 21:55 UTC+08
End Time: 22 September 2024 08:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 18, 2024 - 16:05 WIB

Scheduled Maintenance for PH_AUB Disbursement Sep 21, 2024 20:55 - Sep 22, 2024 04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 September 2024 21:55 UTC+08
End Time: 22 September 2024 05:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 11, 2024 - 16:03 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Sep 21, 2024 21:00 - Sep 22, 2024 04:00 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Sep 21 2024 22:00:00 GMT+0800
End Date: Sun Sep 22 2024 05:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Sep 11, 2024 - 08:36 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Sep 21, 2024 21:00 - Sep 22, 2024 04:00 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account Sep 21, 2024 21:00 - Sep 22, 2024 04:00 WIB

Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sat Sep 21 2024 22:00:00 GMT+0800
End Date: Sun Sep 22 2024 05:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Sep 19, 2024 - 14:12 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account Sep 21, 2024 21:00 - Sep 22, 2024 04:00 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Sep 21, 2024 21:00 - Sep 22, 2024 04:00 WIB

Scheduled Maintenance for PESONET_ONLINE_BANKING Direct Debit Sep 21, 2024 21:00 - Sep 22, 2024 04:00 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: PESONET_ONLINE_BANKING
Start Date: Sat Sep 21 2024 22:00:00 GMT+0800
End Date: Sun Sep 22 2024 05:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Sep 19, 2024 - 06:59 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account Sep 21, 2024 21:00 - Sep 22, 2024 04:00 WIB

Scheduled Maintenance for PH_SBA Disbursement Sep 21, 2024 22:55 - Sep 22, 2024 04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 September 2024 23:55 UTC+08
End Time: 22 September 2024 05:05 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 17, 2024 - 22:16 WIB

Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit Sep 21, 2024 23:00 - Sep 22, 2024 03:00 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Sun Sep 22 2024 00:00:00 GMT+0800
End Date: Sun Sep 22 2024 04:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Sep 19, 2024 - 10:26 WIB

Scheduled Maintenance for PH_EWR Disbursement Sep 23, 2024 23:55 - Sep 24, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 24 September 2024 00:55 UTC+08
End Time: 24 September 2024 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 18, 2024 - 16:05 WIB

Scheduled Maintenance for PH_ROB Disbursement Sep 25, 2024 20:55-23:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 25 September 2024 21:55 UTC+08
End Time: 26 September 2024 00:05 UTC+08

Impact:
- All transactions to PH_ROB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 19, 2024 - 16:25 WIB

Past Incidents

Sep 20, 2024

Scheduled Maintenance for PH_BPIDB Disbursement

Completed - The scheduled maintenance has been completed.
Sep 20, 04:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 18:55 UTC+08
End Time: 20 September 2024 05:35 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 16, 16:05 WIB

Scheduled Maintenance for PH_CBCI Disbursement

Completed - The scheduled maintenance has been completed.
Sep 20, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 22:55 UTC+08
End Time: 20 September 2024 04:05 UTC+08

Impact:
- All transactions to PH_CBCI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 19:10 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 20, 03:00 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 20, 02:58 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 20, 02:42 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 20, 02:24 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 20, 01:16 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 20, 01:11 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 20, 01:03 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 20, 01:07 WIB

Scheduled Maintenance for PH_CIMB Disbursement

Completed - The scheduled maintenance has been completed.
Sep 20, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:33 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 21:55 UTC+08
End Time: 20 September 2024 02:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 19, 21:30 WIB

VIRTUAL_ACCOUNT WOORI Vietnam Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 20, 00:37 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 20, 00:31 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Sep 20, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 19 2024 15:55:00 GMT+0000
End Date: Thu Sep 19 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 15, 07:00 WIB

Scheduled Maintenance for PH_CBCI Disbursement

Completed - The scheduled maintenance has been completed.
Sep 20, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 22:55 UTC+08
End Time: 20 September 2024 01:05 UTC+08

Impact:
- All transactions to PH_CBCI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 13, 16:11 WIB

Sep 19, 2024

PH Retail Outlet Disruption

Resolved - Dear customer,

There was a disruption with our PH Retail outlet products between 20th September 2024 12:04 am - 12:19 am GMT+8. During this incident, you would receive 500 when creating payment codes. The incident has now been fixed.

We apologize for the inconvenience caused.
Sep 19, 23:04 WIB

Scheduled Maintenance for PH_CRD Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:09 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 21:55 UTC+08
End Time: 19 September 2024 23:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 19, 21:06 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Sep 19, 22:00 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 19, 21:00 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Sep 19, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Sep 19 2024 13:55:00 GMT+0000
End Date: Thu Sep 19 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 15, 07:00 WIB

Scheduled Maintenance for PH_UNO Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 21:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 19:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 20:55 UTC+08
End Time: 19 September 2024 22:05 UTC+08

Impact:
- All transactions to PH_UNO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 16, 16:34 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 19:12 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 19, 19:02 WIB

Scheduled Maintenance for PH_CMG Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 19:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 18:55 UTC+08
End Time: 19 September 2024 20:05 UTC+08

Impact:
- All transactions to PH_CMG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 19, 16:16 WIB

Scheduled Maintenance for PH_RABI Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 19:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 18:55 UTC+08
End Time: 19 September 2024 20:05 UTC+08

Impact:
- All transactions to PH_RABI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 19, 16:08 WIB

Scheduled Maintenance for PH_ONB Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 19:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 18:55 UTC+08
End Time: 19 September 2024 20:05 UTC+08

Impact:
- All transactions to PH_ONB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 16:05 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Sep 19, 16:40 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Sep 19, 14:20 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 19, 14:00 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Sep 19, 12:50 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 15:41 WIB

EWALLET GRABPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 15:20 WIB

Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 389.212s
- First triggered at: 2024-09-19 16:08:30+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 19, 15:10 WIB

Scheduled Maintenance for PH_PAR Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 15:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 12:40 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 09:55 UTC+08
End Time: 19 September 2024 16:05 UTC+08

Impact:
- All transactions to PH_PAR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 19, 12:37 WIB

Scheduled Maintenance for PH_PAR Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 15:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 12:38 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 September 2024 23:55 UTC+08
End Time: 19 September 2024 16:05 UTC+08

Impact:
- All transactions to PH_PAR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 19, 12:36 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 14:45 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.056% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 19, 14:37 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 14:12 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 19, 14:03 WIB

Scheduled Maintenance for PH_PAR Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 12:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 09:55 UTC+08
End Time: 19 September 2024 13:05 UTC+08

Impact:
- All transactions to PH_PAR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 17, 16:04 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Sep 19, 03:00 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 19, 02:40 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 02:53 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 02:44 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Sep 19, 01:20 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Sep 19, 01:10 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 01:17 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 September 2024 00:55 UTC+08
End Time: 19 September 2024 02:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 17, 17:15 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 00:39 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 19, 00:15 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Sep 19, 00:21 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Sep 19, 00:10 WIB

Scheduled Maintenance for PH_BDO Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 00:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 September 2024 22:55 UTC+08
End Time: 19 September 2024 01:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 09:03 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 19, 00:05 WIB

Scheduled Maintenance for PH_GRABPAY Disbursement

Completed - The scheduled maintenance has been completed.
Sep 19, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:03 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 September 2024 22:55 UTC+08
End Time: 19 September 2024 01:05 UTC+08

Impact:
- All transactions to PH_GRABPAY (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 23:00 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Sep 19, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Sep 18 2024 15:55:00 GMT+0000
End Date: Wed Sep 18 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 15, 07:00 WIB

Sep 18, 2024

Scheduled Maintenance for PH_GRABPAY Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 September 2024 22:55 UTC+08
End Time: 19 September 2024 00:05 UTC+08

Impact:
- All transactions to PH_GRABPAY (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 17, 11:13 WIB

Scheduled Maintenance for PH_SSB Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 September 2024 19:55 UTC+08
End Time: 18 September 2024 23:05 UTC+08

Impact:
- All transactions to PH_SSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 17, 09:54 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Sep 18, 22:00 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Sep 18, 21:00 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Sep 18, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Sep 18 2024 13:55:00 GMT+0000
End Date: Wed Sep 18 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 15, 07:00 WIB

Disruption in sign up and XenPlatform subaccount creation for the Philippines' customers

Resolved - This incident has been resolved.
Sep 18, 20:13 WIB

Identified - Dear customer,

We identified a disruption in our service starting from 730pm GMT+8 which causes:
- Customer registration to fail for PH users
- XP Subaccount creation to fail for PH users

We are fixing the issue
Sep 18, 19:48 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 16:36 WIB

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 16:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 16:01 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 September 2024 16:25 UTC+08
End Time: 18 September 2024 17:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 15:59 WIB

EWALLET GRABPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 15:05 WIB

Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 5904.689s
- First triggered at: 2024-09-18 15:53:30+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 18, 14:55 WIB

Scheduled Maintenance for PH_PAR Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 15:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 September 2024 12:55 UTC+08
End Time: 18 September 2024 16:05 UTC+08

Impact:
- All transactions to PH_PAR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 17, 09:14 WIB

Scheduled Maintenance for PH_BPIDB Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 13:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 12:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 September 2024 13:55 UTC+08
End Time: 18 September 2024 14:35 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 17, 13:44 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 13:32 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 26.602s
- First triggered at: 2024-09-18 13:16:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 18, 13:18 WIB

DIRECT_DEBIT METROBANK_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 13:28 WIB

VIRTUAL_ACCOUNT WOORI Vietnam Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 11:47 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 07:02 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.068% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 18, 06:52 WIB

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 06:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:15 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 September 2024 05:55 UTC+08
End Time: 18 September 2024 07:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 05:12 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 02:46 WIB

Scheduled Maintenance for PH_MPI Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 September 2024 23:55 UTC+08
End Time: 18 September 2024 03:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 16, 16:05 WIB

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:21 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 September 2024 23:55 UTC+08
End Time: 18 September 2024 02:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 00:18 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Sep 18, 01:00 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 00:49 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 00:42 WIB

VIRTUAL_ACCOUNT WOORI Vietnam Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 18, 00:37 WIB

Scheduled Maintenance for PH_MAYA Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 00:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 September 2024 22:25 UTC+08
End Time: 18 September 2024 01:35 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 16, 16:05 WIB

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Sep 18, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 September 2024 23:55 UTC+08
End Time: 18 September 2024 01:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 17, 14:42 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Sep 18, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Sep 17 2024 15:55:00 GMT+0000
End Date: Tue Sep 17 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 15, 07:00 WIB

Sep 17, 2024

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Sep 17, 22:20 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Sep 17, 22:00 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Sep 17, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Sep 17 2024 13:55:00 GMT+0000
End Date: Tue Sep 17 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 15, 07:00 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 19:13 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.073% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 18:54 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 18:39 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 13:02 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.055% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 12:52 WIB

EWALLET GRABPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 12:07 WIB

Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 4983.151s
- First triggered at: 2024-09-17 12:55:30+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 11:57 WIB

Scheduled Maintenance for PH_SBA Disbursement

Completed - The scheduled maintenance has been completed.
Sep 17, 03:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 September 2024 00:25 UTC+08
End Time: 17 September 2024 04:35 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 14, 07:14 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 03:25 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 02:28 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Sep 17, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 September 2024 00:55 UTC+08
End Time: 17 September 2024 03:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 13, 16:11 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 01:29 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 17, 01:10 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Sep 17, 01:20 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Sep 17, 00:40 WIB

Scheduled Maintenance for PH_MAYA Disbursement

Completed - The scheduled maintenance has been completed.
Sep 17, 00:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 17 September 2024 00:55 UTC+08
End Time: 17 September 2024 01:35 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 11, 16:03 WIB

VIRTUAL_ACCOUNT WOORI Vietnam Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 17, 00:34 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Sep 17, 00:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Sep 16 2024 15:55:00 GMT+0000
End Date: Mon Sep 16 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 15, 07:00 WIB

Scheduled Maintenance for PH_CTS Disbursement

Completed - The scheduled maintenance has been completed.
Sep 17, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 18:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 September 2024 19:55 UTC+08
End Time: 17 September 2024 01:05 UTC+08

Impact:
- All transactions to PH_CTS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 13, 16:11 WIB

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Sep 17, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 16 September 2024 23:55 UTC+08
End Time: 17 September 2024 01:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 16, 15:20 WIB

Scheduled Maintenance for PH_CTS Disbursement

Completed - The scheduled maintenance has been completed.
Sep 17, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 16 September 2024 17:55 UTC+08
End Time: 17 September 2024 01:05 UTC+08

Impact:
- All transactions to PH_CTS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 12, 16:09 WIB

Sep 16, 2024

EWALLET GRABPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 23:11 WIB

Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 6923.95s
- First triggered at: 2024-09-16 23:59:30+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 23:01 WIB

Scheduled Maintenance for PH_MAYA Disbursement

Completed - The scheduled maintenance has been completed.
Sep 16, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 16 September 2024 21:55 UTC+08
End Time: 17 September 2024 00:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Sep 13, 16:17 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 22:15 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.097% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 22:05 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Sep 16, 22:00 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Sep 16, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Sep 16 2024 13:55:00 GMT+0000
End Date: Mon Sep 16 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Sep 15, 07:00 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 19:50 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.052% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 19:42 WIB

EWALLET GRABPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 16:07 WIB

Identified - Dear Valued Customers,

We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GRABPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 7405.142s
- First triggered at: 2024-09-16 16:55:30+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 15:57 WIB

DIRECT_DEBIT BPI_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 14:30 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Sep 16, 01:01 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 13:21 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 13:13 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 13:09 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Sep 16, 13:02 WIB

Sep 15, 2024

No incidents reported.

Sep 14, 2024

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.