Xendit Status

Jul 7, 2026

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 7, 03:46 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 7, 03:24 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 7, 01:13 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 7, 01:05 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 7, 01:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jul 7, 01:00 WIB

OVO System Maintenance

Completed - The scheduled maintenance has been completed.
Jul 7, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:00 WIB

Scheduled - Dear Valued Customers,

We were informed that OVO payment options will be unavailable on

Date: Tuesday, 7 July 2026
Time: 00:00 - 01:00 (GMT+7)
Duration: 1 hours

due to scheduled System Maintenance. During this time, end users will be unable to access their OVO Application to complete transactions.

Please refrain from transacting using OVO during the maintenance window above, as the partner's service and application will be temporarily unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Jul 6, 17:24 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 7, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jul 06 2026 15:55:00 GMT+0000
End Date: Mon Jul 06 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

Jul 6, 2026

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 6, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jul 06 2026 13:55:00 GMT+0000
End Date: Mon Jul 06 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 5, 07:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 6, 18:29 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 6, 16:20 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 6, 15:50 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 6, 14:58 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 6, 15:34 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 6, 14:51 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 6, 13:44 WIB

Identified - The issue has been identified and a fix is being implemented.
Jul 6, 12:24 WIB

Over-The-Counter ECPAY_SCHOOL Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 6, 12:56 WIB

Identified - The issue has been identified and a fix is being implemented.
Jul 6, 12:24 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 6, 12:37 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 6, 12:02 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 6, 12:21 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 6, 09:13 WIB

DIRECT_DEBIT KRUNGTHAI_BANK Thailand Disruption