Monitoring - Our partner has confirmed that they have fixed their issue and we are seeing BRI disbursements succeed. We will continue to monitor and update after the situation is stable.
Sep 30, 2022 - 21:13 WIB
Investigating - Dear customers

We are experiencing a disruption to our disbursements services.

Impact:

- All IDR disbursements with bank code BRI will be kept in PENDING

Our partner has informed us that there is an issue with their systems. We will update as soon as we can.

We apologise for any inconvenience caused.

Sep 30, 2022 - 19:13 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 2022 - 18:00 WIB
Scheduled - Dear Valued Merchant,

Due to recent changes in regulations by the Philippines government, businesses are now required to pre-register their alphanumeric Sender ID to be able to send SMS notifications to their customers, effective immediately from 30 September 2022.

We regret to inform you that there will be some inconvenience for Xendit's SMS notifications while our teams strive to gain full functionality again. This would impact the following temporarily:
1. You will not be able to receive OTP messages via SMS for the following scenarios:
a. Login to your Xendit Dashboard Express Checkout
b. You will no longer receive notifications via SMS with regards to your transactional statuses (i.e. success, failed, expired). However, you will still continue to receive these via email.

We sincerely apologize for this inconvenience and would advise merchants who still have access to your accounts to take the following steps urgently:
1. Switch off your 2-Factor Authentication (2FA) Setup temporarily, until SMS functionality is fully restored, to prevent loss of account access.

2. If you do not wish to switch off 2FA entirely, you can still set it up using the "Authenticator App" method instead.


If you encounter any account access issues, please contact us immediately at help@xendit.ph and we will assist you promptly to ensure your operations can continue smoothly.

We appreciate your patience and understanding during this period and welcome any feedback you may have. Please be assured that our teams are working efficiently to restore this as soon as possible.

Best Regards,
Xendit Customer Success

API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Under Maintenance
Dashboard Under Maintenance
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Credit/Debit Cards ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Direct Debit Bank Partners Operational
BRI (Indonesia) Operational
BCA KlikPay (Indonesia) Operational
BCA OneKlik (Indonesia) Operational
BPI (Philippines) Operational
Unionbank (Philippines) Operational
eWallets Partners Operational
90 days ago
100.0 % uptime
Today
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay (Indonesia) Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
Shopeepay (Philippines) Operational
90 days ago
100.0 % uptime
Today
PayLater / Cardless Credit Partners Operational
90 days ago
100.0 % uptime
Today
BillEase (Philippines) Operational
Kredivo Operational
Akulaku Operational
Uangme (Indonesia) Operational
Cashalo (Philippines) Operational
Indodana Operational
90 days ago
100.0 % uptime
Today
Atome Operational
90 days ago
100.0 % uptime
Today
QR Code Partners Operational
90 days ago
99.83 % uptime
Today
DANA (QRIS) Operational
90 days ago
99.99 % uptime
Today
Linkaja (QRIS) Operational
90 days ago
99.67 % uptime
Today
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Cebuana (Philippines) Operational
ECPay (Philippines) Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BJB Operational
BNI Operational
BRI Operational
BSS Operational
BSI Operational
CIMB Operational
DBS Operational
Mandiri Operational
Permata Operational
Third Party Data Connection Operational
Disbursement Operational
90 days ago
99.99 % uptime
Today
Batch Disbursements ? Operational
BCA Operational
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BDO Operational
90 days ago
100.0 % uptime
Today
GCASH Operational
BPI ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[BPI - Direct Debit Scheduled Maintenance Announcement] Oct 1, 2022 22:00 - Oct 2, 2022 06:00 WIB
Dear Valued Customers,

We were informed that BPI has scheduled maintenance in order to improve their services with the details as follows:

Product affected:
- Direct Debit

Start: Saturday, October 1 2022 at 11 PM (GMT+8)
End: Sunday, October 2 2022 at 7 AM (GMT+8)

Impact:
Creating payments under BPI Direct Debit will result to error code `CHANNEL_UNAVAILABLE` during the maintenance period.

Thank you.

Posted on Sep 28, 2022 - 16:47 WIB
Dear Valued Customers,

We were informed that BPI destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: October 1, 2022 at 11:00PM (GMT+8)
End: October 2, 2022 at 07:00AM (GMT+8)
Duration: 8 hours

Impact:
Disbursement transactions to PH_BPI may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_BPI as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Posted on Sep 30, 2022 - 12:24 WIB
Dear Valued Customers,

We were informed that BDO Unibank destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: October 2, 2022 at 11:30PM (GMT+8)
End: October 3, 2022 at 04:00AM (GMT+8)
Duration: 4.5 hours

Impact:
Disbursement transactions to PH_BDO may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_BDO as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Posted on Sep 30, 2022 - 12:31 WIB
Past Incidents
Sep 30, 2022
Resolved - This incident has been resolved and disbursements are operating normally. We apologise for the inconvenience caused.
Sep 30, 21:03 WIB
Investigating - Dear customers

We have identified a disruption in our Philippines disbursements processing.

Impact:
- all disbursements less than or equal to 50k will experience delays in processing
- withdrawals less than or equal to 50k will experience delays in processing
- regional remittance transactions will be stuck in PENDING

You can continue creating transactions, but do expect delays in processing. We are investigating and will update as soon as we can. Thank you.

Sep 30, 17:26 WIB
Resolved - This incident has been resolved. DANA services are operating as per usual.
Sep 30, 17:55 WIB
Monitoring - A fix has been implemented by our partner, and we have seen the errors stop. We are monitoring the results.
Sep 30, 17:24 WIB
Identified - Dear customers,

We are aware of a disruption to DANA and DANA QRIS services.

Impact to customer:
- We are seeing intermittent timeouts for creation of EWALLET charge requests on DANA and DANA QRIS
- You will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on some of these requests

Our partner has confirmed that there is an internal issue on their side which they are resolving. We will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required

We apologize for the inconvenience caused.

Sep 30, 16:49 WIB
Resolved - This incident has been resolved. The root cause was a partner unscheduled maintenance. All money out services should be working as per normal, and transactions which were PENDING will be completed. We apologize for the inconvenience caused, and
Sep 30, 15:48 WIB
Investigating - Dear Customers,

We are aware of a disruption to money out products to PH_PSB and PH_BPI.

Impact:
1. PH_PSB and PH_BPI disbursements less than or equal to 50k will be temporarily stuck in PENDING status
2. PH_PSB and PH_BPI regional remittances less than or equal to 50k will be temporarily stuck in PENDING status
3. PH_PSB and PH_BPI withdrawals less than or equal to 50k will be temporarily stuck in PENDING status

Please refrain from creating new payouts using these destination channels in the meantime.

We apologize for the inconvenience and the sudden announcement, as it appears the unscheduled maintenance previously announced by partners was extended.

We will provide an update as soon as we can.

Sep 30, 12:38 WIB
Resolved - This incident has been resolved. The root cause of the service disruption was unscheduled partner maintenance. All transactions that were PENDING will be completed in due course. We apologize for the inconvenience caused.
Sep 30, 11:06 WIB
Monitoring - PH_LBP and PH_BPI channels have resumed normal services. We are still seeing a disruption on PH_PSB at this time. We will update again when all channels are back to normal.
Sep 30, 10:35 WIB
Update - We are continuing to work on a fix for this issue.
Sep 30, 10:07 WIB
Identified - Dear customers

We are experiencing a disruption in money out payments to certain Philippines bank channels.

The following products are impacted:
1. PH_LBP, PH_PSB, PH_BPI disbursements less than or equal to 50k will be stuck in PENDING status
2. PH_LBP, PH_PSB, PH_BPI regional remittances less than or equal to 50k will be stuck in PENDING status
3. PH_LBP, PH_PSB, PH_BPI withdrawals less than or equal to 50k will be stuck in PENDING status

Investigation shows that there was an unscheduled maintenance from the banks which is the root cause. We will continue following up with them and will update when this is complete. We apologize for the inconvenience caused.

Sep 30, 09:47 WIB
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 02:00 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: September 29, 2022 at 03:00AM (UTC+8)
End: September 29, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Sep 3, 11:33 WIB
Sep 28, 2022
Resolved - Dear Valued Customers,

We experienced a short disruption on our disbursement service due to a partner down time.

Impact:
• PH_BDO disbursements less than or equal 50k will be stuck in PENDING status
• Regional remittances to PH_BDO are also affected
• Withdrawals to PH_BDO are also affected

We apologize for any inconvenience caused.

Sincerely,
Xendit customer success

Sep 28, 09:00 WIB
Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 08:17 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA ewallets payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests.
- This is currently affecting over 3% of requests over the last 5 minutes
- First triggered at: 2022-09-27 00:09:43+07:00
- Percentage of errors: 4.00%

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received
- Reconciliation of the status of transactions after the incident will not be required

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Sep 27, 00:27 WIB
Completed - The scheduled maintenance has been completed.
Sep 27, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 02:00 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: September 27, 2022 at 03:00AM (UTC+8)
End: September 27, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Sep 3, 11:29 WIB
Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 22:33 WIB
Identified - Dear Valued Customers,

We are currently experiencing a disruption to our PH disbursement product due to a partner down time.

Impact:
- Disbursements to Philippines bank destination will be delayed
- Incident start time - 21:03 UTC +08

If possible, please refrain from transacting via this destination channel before the incident is resolved. Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Sep 26, 21:00 WIB
Resolved - This incident has been resolved.
Sep 26, 22:09 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA ewallets payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests
- This is currently affecting over 1% of requests over the last 5 minutes
- First triggered at: 2022-09-26 15:47:43+07:00
- Percentage of errors: 1.10%

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received
- Reconciliation of the status of transactions after the incident will not be required

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Sep 26, 16:11 WIB
Resolved - This incident has been resolved.
Sep 26, 17:20 WIB
Identified - Dear Valued Customers,

We are currently experiencing a disruption to our disbursement product due to a partner down time.

Impact:
- Disbursements to Mandiri bank destination will be delayed
- Incident start time - 14:39 WIB

If possible, please refrain from transacting via this destination channel before the incident is resolved. Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Sep 26, 14:39 WIB
Sep 25, 2022

No incidents reported.

Sep 24, 2022
Resolved - Dear valued customers,

We experienced a small disruption on our APIs on 24th Sep 2022 where transient errors would be experienced.

Impact:
- Customer may see 502, 503 or 504 errors on API response during downtime
- All API requests made during downtime are SAFE to be retried
- A very small percentage of transactions were impacted

We apologize for the inconvenience caused.

Sincerely,
Xendit customer success

Sep 24, 21:00 WIB
Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 16:33 WIB
Investigating - Dear Customers,

We are experiencing a disruption in v1 of our XenPlatform account creation endpoint (POST https://api.xendit.co/accounts). All requests to v1 of this endpoint are currently failing.

We are investigating the issue and will update you as soon as possible. We apologize for the inconvenience caused.

Sep 23, 15:54 WIB
Resolved - This incident has been resolved.
Sep 23, 11:54 WIB
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 11:45 WIB
Investigating - Dear Valued Customers,

We noticed that there is a disruption in VA payment callback

Impact:
- VA payment callback will be delayed

We are currently investigating the root cause of this incident.

We deeply apologize for the inconvenience and the sudden announcement.

Thank you for your understanding and cooperation.

Xendit Customer Support

Sep 23, 10:15 WIB
Resolved - This incident has been resolved.
Sep 23, 10:59 WIB
Investigating - Dear Valued Customers,

We were informed that Withdrawals, Disbursements, and Remittances to PH_GCASH are currently encountering intermittent connectivity.

Impact:
- Disbursements and Withdrawals to GCash with amounts less than 50k will be stuck in PENDING status
- Remittance payouts to GCash with amounts less than 50k will not be processed
- Created disbursements to channels with cut-off processing for all amounts might intermittently FAIL

Please refrain from transacting to this destination channel in the meantime. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.
Xendit Customer Success

Sep 23, 10:46 WIB
Sep 22, 2022
Resolved - Dear Customers,

The issue has been resolved and our monitor shows everything is working well since 11.53 AM JKT Time.

We deeply apologize for the inconvenience, if you need further assistance, please contact us at help@xendit.co.
Thank you for your understanding and cooperation

Sep 22, 12:19 WIB
Investigating - Credit/Debit card payments are experiencing a disruption. Requests to charge or authenticate cards may result in errors from our interfaces. We're investigating and will update when we have an ETA.
Sep 22, 11:22 WIB
Completed - The scheduled maintenance has been completed.
Sep 22, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Sep 3, 11:30 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: September 22, 2022 at 03:00AM (UTC+8)
End: September 22, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Sep 3, 11:28 WIB
Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - Dear customers,

We were having issues with BCA VA aggregator with MID 7007 in between 2:13-2:30 PM JKT Time.

Impact:
- VA cannot be paid

The issue has been resolved and our monitor shows everything is working well since 2.30 PM JKT Time.

We deeply apologize for the inconvenience, if you need further assistance, please contact us at help@xendit.co.
Thank you for your understanding and cooperation.

Sincerely,
Xendit Customer Support

Sep 20, 14:00 WIB
Completed - The scheduled maintenance has been completed.
Sep 20, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 02:00 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: September 20, 2022 at 03:00AM (UTC+8)
End: September 20, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Sep 3, 11:27 WIB
Sep 19, 2022
Resolved - This incident has been resolved.
Sep 19, 15:38 WIB
Identified - Dear customers

We are aware of a disruption delayed detection of Topup via BCA. We are currently working with our partner to take a closer look at this issue. We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Sep 19, 14:05 WIB
Resolved - Dear Valued Customers,

There was a disruption to our retail outlets payment product due to a partner down time.

Impact:
- Callbacks for 7 Eleven payments might be missing
- Xendit will resend the callbacks once our partner reconciliates the missing payments

Sorry for the inconvenience caused. Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Sep 19, 11:00 WIB
Resolved - This incident has been resolved.
Sep 19, 09:58 WIB
Update - Dear customers,

Our partner & us are still working on getting the disbursement transaction speed back to normal. Please note that if you see your Mandiri disbursements take longer than 1 day to complete, please raise the transaction detail to our customer success team, as we will be finding solutions with our partner to process the delayed transaction as fast as we can.

Sep 17, 19:41 WIB
Update - Dear customers,

Our team is still working closely with our partners in resolving the issue. Thank you for bearing with us.

Sep 17, 18:09 WIB
Identified - Dear customers,

We are aware of a degrading Mandiri disbursement transactions. You might see a slight delay in the callback for any disbursements being sent to Mandiri. We are working closely with our partners to mitigate the issue.

Regards

Sep 17, 16:27 WIB
Sep 18, 2022
Resolved - This incident has been resolved.
Sep 18, 11:13 WIB
Monitoring - We started seeing successful payment code generation for 7eleven. Our team is closely monitoring to make sure all new requests are processed successfully.

We are recommending you to retry your payment code creation request using 7eleven if you receive 500 errors from Xendit between 10:28-11:18 PHT

Sep 18, 10:50 WIB
Identified - Dear customers

We have detected issues in the following services:

- 7Eleven payment code generation

Impact:
- Any new payments codes currently cannot be generated for this product
- Invoice creation can't be generated using 7eleven

Our partner has acknowledged and identified the issue and we are currently in the process of working with the relevant teams to resolve this.

Sep 18, 10:03 WIB
Completed - The scheduled maintenance has been completed.
Sep 18, 06:02 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:30 WIB
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 19:38 WIB
Scheduled - Pelanggan yang terhormat,

Dapat kami informasikan bahwa LinkAja memiliki jadwal maintenance untuk meningkatkan pelayanan dengan rincian sebagai berikut:

Produk yang terdampak:
- eWallet (penerimaan pembayaran)
- QRIS (penerimaan pembayaran)

Mulai: 17 September 2022 pukul 22:30 (GMT+7)
Berakhir: 18 September 2022 pukul 06:00 (GMT+7)
Durasi: 7,5 jam

Dampak:
Transaksi penerimaan pembayaran melalui LinkAja eWallet dan QRIS dapat mengalami kegagalan ataupun pending. Selama periode maintenance ini, permintaan pembuatan pembayaran eWallet dan QRIS melalui LinkAja akan dinonaktifkan.

Mohon untuk tidak menerima pembayaran melalui eWallet LinkAja dan QRIS untuk sementara.
Kami mohon maaf sebesar-besarnya atas ketidaknyamanannya.

Jika Anda memerlukan bantuan lebih lanjut, silakan hubungi kami di help@xendit.co

Terima kasih atas pengertian dan kerjasamanya.

Salam,

Xendit Customer Support

Sep 16, 19:37 WIB
Completed - The scheduled maintenance has been completed.
Sep 18, 06:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:30 WIB
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 13:54 WIB
Scheduled - Dear Valued Customers,

We were informed that LinkAja has a scheduled maintenance in order to improve their services with the details as follows:

Products affected:
- eWallet (payment acceptance)
- QRIS (payment acceptance)

Start: September 17, 2022 at 10:30PM (GMT+7)
End: September 18, 2022 at 06:00AM (GMT+7)
Duration: 7.5 hours

Impact:
Payment acceptance transactions through LinkAja eWallet and QRIS may fail or get stuck in pending. During this maintenance period, eWallet payment request creation and QRIS creation through LinkAja will be disabled.

Please refrain from accepting payments through LinkAja's eWallet and QRIS in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Sep 16, 13:53 WIB
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 WIB
Scheduled - Dear Valued Customers,

We were informed that EastWest Bank destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: September 18, 2022 at 01:00AM (GMT+8)
End: September 18, 2022 at 05:00AM (GMT+8)
Duration: 4 hours

Impact:
Disbursement transactions to PH_EWB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_EWB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Sep 15, 09:54 WIB
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 00:00 WIB
Scheduled - Dear Valued Customers,

We were informed that EastWest Rural Bank destination channel has a scheduled maintenance in order to improve their services with the details as follows:

Start: September 18, 2022 at 01:00AM (GMT+8)
End: September 18, 2022 at 05:00AM (GMT+8)
Duration: 4 hours

Impact:
Disbursement transactions to PH_EWR may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_EWR as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Sep 15, 09:36 WIB
Sep 17, 2022
Resolved - This incident has been resolved
Sep 17, 09:42 WIB
Monitoring - Dear customers

The issue is starting to recover.
Our team is working on the 17th September affected transactions and we are working on the reconciliation.

Thank you for your understanding and cooperation.

Sep 17, 07:31 WIB
Update - We are still working closely with our partners to mitigate the problems. Thank you for bearing with us.
Sep 16, 21:34 WIB
Identified - Dear customers

We are aware of a disruption to BCA Disbursements with the following impact:
• Disbursements and Xendit withdrawals to BCA accounts with amounts from IDR 10,000 to IDR 100 million are not affected
• Disbursements and Xendit withdrawals to BCA accounts with amount less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
• All other disbursements are not affected
• Topup via BCA account will be delayed

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Sep 16, 20:23 WIB
Sep 16, 2022
Resolved - Dear customers,

This incident has been resolved.
Apologize for the inconvenience and thank you for your understanding.

Sep 16, 17:14 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 16:31 WIB
Identified - Dear customers,

We are noticing intermittent errors in some of our API connections affecting
The issue started on 2022-09-16 at 12:24 WIB.

Our team is currently looking to resolve the issue.

Sep 16, 15:51 WIB
Completed - The scheduled maintenance has been completed.
Sep 16, 03:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:46 WIB
Scheduled - Dear Valued Customers,

We were informed that EastWest Bank destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: September 16, 2022 at 12:45AM (GMT+8)
End: September 16, 2022 at 04:00AM (GMT+8)
Duration: 3.15 hours

Impact:
Disbursement transactions to PH_EWB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_EWB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

Sep 15, 09:53 WIB