Xendit Status

All Systems Operational

API Operational

Cards Operational

eWallets Operational

Cardless Credit Operational

Virtual Accounts Operational

Retail Outlet Operational

Recurring Payments Operational

Payouts Operational

xenDisburse Operational

xenPlatform Operational

Direct Debit Operational

Callback Operational

Cards Refund Operational

eWallets Operational

Virtual Accounts Operational

Retail Outlets Operational

Invoices Operational

Disbursements Operational

xenPlatform Operational

Direct Debit Operational

Dashboard Operational

xenInvoice Operational

xenBatch Operational

eWallets Partners Operational

OVO Operational

Dana Operational

LinkAja Operational

Virtual Accounts Bank Partners Operational

BCA Operational

BNI Operational

BRI Operational

BSS Operational

Mandiri Operational

Permata Operational

Retail Outlet Partners Operational

Alfamart Operational

Indomaret Operational

7-Eleven (Philippines) Operational

Cardless Credit Partners Operational

Kredivo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

LinkAja Maintenance Jan 25, 23:59 - Jan 26, 01:00 WIB

Dear Customer,

Please advised that LinkAja will perform maintenance to upgrade system activity.

Schedule:
Date: Monday, 25 January 2021
Time: 23:59 PM - 1 AM, Jakarta time
Duration: 1 hour

During the maintenance process, the impact would be as the following:
- All Ewallet Linkaja and QR Code Transaction will not be available

We would like to recommend to avoid Linkaja payments during the downtime.

Thank you
Regards,
Xendit Customer Support
Posted on Jan 22, 14:14 WIB

Disbursement Maintenance Jan 30, 22:00 - Jan 31, 03:00 WIB

Dear Customer,

Please be advised that our partner will perform a maintenance to improve system services.
Date: 30-31st January 2021
Time: 22:00PM until 3:00AM, Jakarta Time
Duration: 5 hours

During the maintenance process, the impact would be as the following:
- Disbursement to Mandiri with amount 50M will be delayed

We would like to recommend please refrain from requesting Mandiri disbursement during the maintenance process.

Thank you
Regards,
Xendit Customer Support
Posted on Jan 22, 17:53 WIB

Past Incidents

Jan 24, 2021

BCA VA Maintenance

Completed - The scheduled maintenance has been completed.
Jan 24, 03:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 01:00 WIB

Scheduled - Dear Customers,

Please be advised that BCA will perform maintenance to improve system services.
Schedule:
Date: Sunday, 24 January 2020
Time: 01:00 AM - 03:30 AM, Jakarta time
Duration: 2 hours 30 minutes

During the maintenance process, the impact would be as follows:
1. Switcher
- BCA VA creation or update cannot be done
- BCA VA cannot be paid
2. Aggregator
- BCA VA cannot be paid

We would like to recommend to avoid to make BCA VA payment during the maintenance time. Thank you.
Jan 19, 17:17 WIB

Jan 23, 2021

LinkAja Payment & XenPlatform Account Creation Disruption

Resolved - Dear Customers,

LinkAja payments callback is fully recovered from the disruption. Thank you for your patience

Kind regards,
Xendit Customer Support
Jan 23, 03:00 WIB

Update - Dear Customers,

The following APIs have been fully recovered:
1. LinkAja e-wallets creation
2. QRIS payments creation
3. XenPlatform account creation

We are still monitoring to make sure the payments callback are returned to a healthy state.

Kind regards,
Xendit Customer Support
Jan 23, 02:22 WIB

Monitoring - Dear Customers,

We started to see successful request for both XenPlatform account creation & LinkAja payments. We are still monitoring the issue closely until the system fully recovered.

Kind regards,
Xendit Customer Support
Jan 23, 01:40 WIB

Update - Dear Customers,

We are still working with LinkAja with the recovery process. We'll return with more information as soon as we have news to share.

Thank you for bearing with us
Jan 23, 00:01 WIB

Identified - Dear Customers,

We have received the latest update that our partner LinkAja has confirmed that there is a network disturbance that causing the disruption of the LinkAja payments. We are currently working with the partner to put up the fixes.

Kind regards,
Xendit Customer Support
Jan 22, 23:07 WIB

Investigating - Dear Customers,

We are experiencing some disruptions on LinkAja payments & XenPlatform account creation. During this time:
1. LinkAja e-wallets will not be able to be created nor processed
2. QRIS payments will not be able to be created nor processed
3. XenPlatform account creation may fail

We are currently investigating this issue.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Jan 22, 22:51 WIB

Jan 22, 2021

Jan 21, 2021

Mandiri VA Mantenance

Completed - The scheduled maintenance has been completed.
Jan 21, 00:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:30 WIB

Scheduled - Dear Customers,

Please be advised that Mandiri will perform maintenance to improve system services.

Schedule:
Date: Wednesday, 20 January 2020
Time: 11:30 PM - 12:00 AM, Jakarta time
Duration: 30 minutes

During the maintenance process, the impact would be as follows:
- Mandiri VA creation or update cannot be done
- Mandiri VA cannot be paid (including Top-up)

We would like to recommend to avoid making Mandiri VA payment during the maintenance time. Thank you.
Jan 20, 21:18 WIB

Jan 20, 2021

Issue in Login to Xendit Dashboard

Resolved - System is stable and healthy again for the past 20 minutes and this incident has been resolved

We apologize for the inconvenience caused
Jan 20, 12:48 WIB

Monitoring - A fix has been implemented and we're monitoring the result

Tests are showing positive result and customers can login to Dashboard again

We're monitoring for the next 15 minutes to ensure stability

We thank you for your patience
Jan 20, 12:28 WIB

Investigating - Dear customers,

We have detected issue when logging to Xendit Dashboard
Several users are noticing "Something unexpected error" during login to Dashboard
Our team is in all hands to investigate this issue

We apologize for the inconvenience and we'll share new information as soon as we have update to share
Jan 20, 12:05 WIB

Delayed Disbursements to BRI and BRI Syariah

Resolved - This incident has been resolved and everything is running and stable again for the past 30 minutes

Thank you for your patience
Jan 20, 10:48 WIB

Monitoring - Our partner bank has resolved the issue on their end and all delayed disbursements have been processed successfully

We're monitoring for the next few minutes to ensure stability
Jan 20, 10:18 WIB

Update - Our partner bank is still working the resolve this issue

We'll return with more information as soon as we have news to share
Jan 20, 09:28 WIB

Identified - Dear customers,

We have identified delayed disbursements to BRI and BRI Syariah with amount below IDR 10,000 and above IDR 50,000,000
We are working with our partner bank to resolve the issue

We will be back once we have some more information
Jan 20, 08:40 WIB

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

BCA VA Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 07:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 00:02 WIB

Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 21:00 WIB

Scheduled - Dear Customers,

Please be advised that BCA will perform maintenance to improve system services.
Schedule:

Date: Sunday, 17 January 2020
Time: 00:00 AM - 07:00 AM, Jakarta time
Duration: 7 hours

During the maintenance process, the impact would be as follows:

1. Switcher
- BCA VA creation or update cannot be done
- BCA VA cannot be paid
2. Aggregator
- BCA VA cannot be paid

We would like to recommend to avoid to make BCA VA payment during the maintenance time. Thank you.
Jan 13, 13:02 WIB

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

Delayed Disbursements to BNI & BNI Syariah

Resolved - Dear Customer,

We have identified the issue with BNI & BNI Syariah disbursements and resolved it accordingly. This channel is now operating normally.

We apologize for any inconvenience. Thank you for your understanding and patience.

Kind regards,
Xendit Support
Jan 13, 21:13 WIB

Investigating - Dear Customer,

We are experiencing a disruption to our BNI & BNI Syariah disbursements, which are temporarily unavailable. Transactions made during this time will remain in Pending.

We are investigating the issue and will provide an update when available. We apologize for the inconvenience caused. Thank you for your understanding.

Regards,
Xendit Support
Jan 13, 20:52 WIB

OVO scheduled maintenance

Completed - The scheduled maintenance has been completed.
Jan 13, 02:15 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 00:08 WIB

Scheduled - Dear Customers,

Please be informed that OVO has planned a maintenance downtime for 15 mins on Wednesday, 13 Jan 2021, 2am WIB.

Impact:
-Payments from OVO Consumer apps
-Merchant onboarding

Sincerely,
Xendit Customer Service
Jan 13, 00:07 WIB

Jan 12, 2021

Mandiri Disbursement Disruption

Resolved - Dear Customer,

We have identified the issue with Mandiri disbursements and resolved it accordingly. This channel is now operating normally.

We apologize for any inconvenience. Thank you for your understanding and patience.

Kind regards,
Xendit Support
Jan 12, 06:03 WIB

Investigating - Dear Customer,

We are experiencing a disruption to our Mandiri disbursements, which are temporarily unavailable.

We are investigating the issue and will provide an update when available. We apologize for the inconvenience caused. Thank you for your understanding.

Regards,
Xendit Support
Jan 11, 21:51 WIB

Jan 11, 2021

BRI Disbursement Disruption

Resolved - Dear Customers,

We would like to inform you that all issues with BRI disbursements have been resolved. We apologize for any inconvenience caused and thank you for your understanding and patience.

Kind regards,
Xendit Support
Jan 11, 13:24 WIB

Identified - Dear Customers,

We have detected an issue with disbursements to BRI below 10K IDR and above 50M IDR. The affected disbursement will be kept pending until the system is recovered.

We are working closely with BRI for resolution, and we apologize for any inconvenience caused.

Thank you,
Xendit
Jan 11, 12:40 WIB

Jan 10, 2021

No incidents reported.