PH Disbursement - Chinabank Destination Channel Temporarily Unavailable
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 21:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Chinabank destination channel has a scheduled maintenance in order to improve their services with the details as follows:

Start: August 18, 2022 at 10:00PM (GMT+8)
End: August 19, 2022 at 01:00AM (GMT+8)
Duration: 3 hours

Impact:
Disbursement transactions to PH_CBS may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_CBS as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Uptime over the past 90 days. View historical uptime.
API Under Maintenance
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Under Maintenance
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Credit/Debit Cards ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Direct Debit Bank Partners Operational
BRI (Indonesia) Operational
BCA KlikPay (Indonesia) Operational
BCA OneKlik (Indonesia) Operational
BPI (Philippines) Operational
Unionbank (Philippines) Operational
eWallets Partners Operational
90 days ago
98.36 % uptime
Today
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay (Indonesia) Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
Shopeepay (Philippines) Operational
90 days ago
98.36 % uptime
Today
PayLater / Cardless Credit Partners Operational
90 days ago
100.0 % uptime
Today
BillEase (Philippines) Operational
Kredivo Operational
Akulaku Operational
Uangme (Indonesia) Operational
Cashalo (Philippines) Operational
Indodana Operational
90 days ago
100.0 % uptime
Today
QR Code Partners Operational
90 days ago
100.0 % uptime
Today
DANA (QRIS) Operational
90 days ago
100.0 % uptime
Today
Linkaja (QRIS) Operational
90 days ago
100.0 % uptime
Today
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Cebuana (Philippines) Operational
ECPay (Philippines) Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BJB Operational
BNI Operational
BRI Operational
BSS Operational
BSI Operational
CIMB Operational
DBS Operational
Mandiri Operational
Permata Operational
Third Party Data Connection Operational
Disbursement Operational
90 days ago
99.99 % uptime
Today
Batch Disbursements ? Operational
BCA Operational
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BDO Operational
90 days ago
100.0 % uptime
Today
GCASH Operational
BPI ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
BPI - Maintenance System Aug 19, 21:00 - Aug 20, 13:00 WIB
Dear Valued Customers,

We are informing you that BPI would run a scheduled maintenance on their system to improve their service.

Details are as follows:
Date: Friday - Saturday, 19 - 20 August 2022
Time: From 10:00 PM to 02:00 PM (GMT+8)
Duration: 16 hours

During this maintenance payment methods mentioned below will be affected:
-BPI Direct Debit
-BPI Disbursement
-BPI Remittance

Please kindly refrain doing these transactions to be done on the said timeframe.

We deeply apologize for the inconvenience and sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your cooperation.

Regards,
Xendit PH Customer Support
Posted on Aug 18, 19:06 WIB
Permata - Maintenance System (Phase 3) Aug 20, 03:00-06:00 WIB
Dear Valued Customers,

We are informing you that Permata would run a scheduled maintenance on their system to improve their service.

Details are as follows:
Date: Saturday, 20 August 2022
Time: From 03:00 AM to 06:00 AM (GMT+7)
Duration: 3 hours

During this maintenance:
-Create/Update VA can be done
-VA Payment cannot be done

Please kindly refrain doing these transactions to be done on the said timeframe.

We deeply apologize for the inconvenience and sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your cooperation.

Regards,
Xendit Customer Support
Posted on Aug 12, 19:47 WIB
Shopeepay ID Scheduled Maintenance Aug 21, 23:30 - Aug 22, 00:30 WIB
Dear Valued Customers,

We are informing you that ShopeePay ID would run a scheduled maintenance on their system to improve their service.

Details are as follows:
Date: Sunday - Monday, 21 - 22 August 2022
Time: From 11:30 PM to 00:30 AM (GMT+7)
Duration: 1 hour

During this maintenance payment methods mentioned below will be affected:
-Ewallet ID_SHOPEEPAY
-Tokenized payment account linking for ID_SHOPEEPAY

Please kindly refrain doing these transactions to be done on the said timeframe.

We deeply apologize for the inconvenience and sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your cooperation.

Regards,
Xendit Customer Support
Posted on Aug 16, 09:26 WIB
Alfamart Maintenance Aug 23, 01:00-08:00 WIB
Dear All

Berikut kami informasikan adanya Maintenance Etrans Untuk semua layanan, karena adanya Proses DRC (Disaster Recovery Center)
yang rencananya akan dilaksanakan pada :

Hari / Tanggal : Selasa / 23 Agustus 2022
Waktu : 01:00 s/d 08:00 WIB (7 Jam)
Impact : Seluruh Layanan Etrans dan Pulsa tidak bisa diakses selama Maintenance berlangsung
Posted on Aug 8, 18:08 WIB
PH GCASH Scheduled Maintenance Aug 23, 02:00-05:00 WIB
Dear Valued Customers,

We were informed that GCASH destination channel has a scheduled maintenance date in order to improve their services with the details as follows:

Start: August 23, 2022 at 03:00AM (UTC+8)
End: August 23, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Posted on Aug 16, 08:34 WIB
PH GCASH Scheduled Maintenance Aug 30, 02:00-05:00 WIB
Dear Valued Customers,

We were informed that GCASH destination channel has a scheduled maintenance date in order to improve their services with the details as follows:

Start: August 30, 2022 at 03:00AM (UTC+8)
End: August 30, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Posted on Aug 16, 08:36 WIB
PH GCASH Scheduled Maintenance Sep 1, 02:00-05:00 WIB
Dear Valued Customers,

We were informed that GCASH destination channel has a scheduled maintenance date in order to improve their services with the details as follows:

Start: September 01, 2022 at 03:00AM (UTC+8)
End: September 01, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Posted on Aug 16, 08:37 WIB
Past Incidents
Aug 18, 2022
Shopify Payment Pending Down
Resolved - The service is back to normal from 18 Aug 05:24PM WIB.
Thank you for your patience.
Aug 18, 18:00 WIB
Monitoring - The service is working back and we are monitoring.
Aug 18, 17:46 WIB
Investigating - Dear Customers,
We detected intermittent connectivity issue on our partner side for Pending Checkouts from 18th Aug 10:08AM WIB. That mean you can not make transaction from your Shopify store if you use pending order. We are investigating the issue.
In the mean time, we recommend you to switch the setting from 'Pending checkout' to 'Abandoned checkout' which is working fine.
We apologize for any inconveniences it may cause.
Aug 18, 14:45 WIB
PH GCASH Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:01 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: August 18 2022 at 03:00AM (UTC+8)
End: August 18, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Aug 8, 10:24 WIB
Aug 17, 2022
Degraded performance for IDR disbursements
Resolved - This incident has been resolved
Aug 17, 13:23 WIB
Investigating - Dear customers

We are currently observing slow processing for IDR disbursements

Impact:
Some IDR disbursements, IDR remittance, withdrawal, and batch disbursements, Escrow will be processed slower than usual

We are currently investigating the issue.
Sorry for the inconvenience caused

Thank you for your patience.
Aug 17, 13:16 WIB
PH Disbursement - Philippine Savings Bank Destination Channel Temporarily Unavailable
Completed - The scheduled maintenance has been completed.
Aug 17, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Philippine Savings Bank destination channel has scheduled maintenance in order to improve their services with the details as follows:

Start: August 17, 2022 at 12:00AM (GMT+8)
End: August 17, 2022 at 02:00AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_PSB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_PSB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Aug 16, 09:38 WIB
Aug 16, 2022
Degraded performance for PH disbursements
Resolved - Dear customers

All disbursements are back to normal.

Sorry for the inconvenience caused.

Thank you for your patience
Aug 16, 20:08 WIB
Identified - This issue has been partially resolved. Disbursements, Remittance and Withdrawals in all channels except for PH_PAYMAYA is now available

Impact:
- Only disbursements and remittances to PH_PAYMAYA with amount less than 50k are affected
Aug 15, 15:19 WIB
Investigating - Dear Customers

We are currently noticing issues with disbursements

Product: Disbursements
Country: PH
Impact:
-PH disbursements, regional remittance, withdrawal, and batch disbursements less than 50k PHP will be processed slower than usual
-Disbursements might intermittently fail

We are investigating the issue .

Sorry for any inconvenience caused.

Thank you for your patience
Aug 15, 10:51 WIB
Fraud detection service down for 15 minutes
Resolved - Dear Customers,

We noticed that our fraud detection service service has lost database connectivity on 16 Aug 2022 from 1:36PM (GMT+8) to 1:51PM(GMT+8).

Impacted products:
xenShield/Fraud Detection System
Credit/Debit Cards


This issue has hence been resolved and services are back to normal.

We apologise for any inconvenience caused and thank you for your patience.
Aug 16, 12:30 WIB
PH GCASH Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 02:01 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: August 16, 2022 at 03:00AM (UTC+8)
End: August 16, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Aug 8, 10:22 WIB
Aug 15, 2022
Aug 14, 2022
RO not receiving payment completed callback from Alfamart
Resolved - This incident has been resolved .
We are successfully receiving callbacks from Alfamart.

Thank you for your patience
Aug 14, 18:35 WIB
Monitoring - We are starting to receive callbacks from Alfamart again. We are monitoring the system to ensure the stability.
Thank you for your patience
Aug 14, 18:16 WIB
Investigating - Dear customers,

We are experiencing issues with RO transactions involving Alfamart.

Product: RO
Channel: Alfamart
Impact:
Alfamart RO transactions are not receiving payment completed from 16:48 WIB


We are trying to contact the partner.

Sorry for the inconvenience caused and thank you for the patience.
Aug 14, 17:23 WIB
Degraded performance for PH disbursements
Resolved - Disbursements is working now and the queues are cleared as well.
Aug 14, 15:58 WIB
Monitoring - We fixed the issue and are currently monitoring the system.
Aug 14, 15:42 WIB
Identified - Dear customers

We identified issue with PH disbursements for less than 50K PHP

Product: Disbursements
Country: PH
Impact: PH disbursements, regional remittance, withdrawal, and batch disbursements less than 50k will be processed slower than usual

We are working on fixing this issue.

Sorry for any inconvenience caused and thank you for your patience
Aug 14, 15:36 WIB
Permata - Maintenance System (Phase 2)
Completed - The scheduled maintenance has been completed.
Aug 14, 06:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 WIB
Scheduled - Dear Valued Customers,

We are informing you that Permata would run a scheduled maintenance on their system to improve their service.

Details are as follows:
Date: Sunday, 14 August 2022
Time: From 03:00 AM to 06:00 AM (GMT+7)
Duration: 3 hours

During this maintenance:
-Create/Update VA can be done
-VA Payment cannot be done

Please kindly refrain doing these transactions to be done on the said timeframe.

We deeply apologize for the inconvenience and sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your cooperation.

Regards,
Xendit Customer Support
Aug 12, 19:46 WIB
BCA Alto Disruption
Resolved - Dear customers,

We were informed by the partner at 1:44 AM WIB that BCA Alto is under maintenance. The maintenance is already completed at 5:00 AM WIB. All transactions to BCA account were not processed between that time.

Apologize for the inconvenience.
Aug 14, 01:30 WIB
Aug 13, 2022
Permata - Maintenance System (Phase 1)
Completed - The scheduled maintenance has been completed.
Aug 13, 06:02 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 03:01 WIB
Scheduled - Dear Valued Customers,

We are informing you that Permata would run a scheduled maintenance on their system to improve their service.

Details are as follows:
Date: Saturday, 13 August 2022
Time: From 03:00 AM to 06:00 AM (GMT+7)
Duration: 3 hours

During this maintenance:
-Create/Update VA can be done
-VA Payment cannot be done

Please kindly refrain doing these transactions to be done on the said timeframe.

We deeply apologize for the inconvenience and sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your cooperation.

Regards,
Xendit Customer Support
Aug 12, 19:44 WIB
Aug 12, 2022
Disbursements and Remittance intermittent issue
Resolved - This incident has been resolved.
Aug 12, 22:46 WIB
Monitoring - The issue has been resolved and we are monitoring the situation.
Aug 12, 22:41 WIB
Update - We are working with the partner and keep monitoring the situation.
Aug 12, 22:10 WIB
Identified - Dear customers,

We identified intermittent issue with disbursement and remittance service.
You may experience disruption of the following:
- slower SLA disbursement for destination UBP regardless of the amount
- slower SLA disbursement interbank for amount < 50K PHP

We are working with the partner and keep monitoring the situation.

Thank you for your patience.
Aug 12, 22:09 WIB
Aug 11, 2022
PH GCASH Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:00 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: August 11, 2022 at 03:00AM (UTC+8)
End: July 14, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Aug 8, 10:20 WIB
Kredivo System Maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 00:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 23:30 WIB
Scheduled - Dear Partners,

We would like to inform you that we will do a system maintenance. There will be some downtime during this maintenance and because of this, no transactions will go through.

Below are the details of the maintenance schedule:

Date: 10 - 11 Aug 2022
Time: 11:30 pm - 00:00 am UTC+7
Duration: 30 minutes
Impact: transactions will be disabled at this time

If any of you have any concerns, please reach out to us. Thank you for your kind attention.
Aug 4, 12:16 WIB
Aug 10, 2022
Disbursements and Remittance to PH_GCASH is unavailable
Resolved - The issues have subsided, and all pending transactions have been cleared.
Aug 10, 13:53 WIB
Identified - Dear Customer,

We are experiencing issues with Disbursements to the PH_GCASH channel.
* Disbursements and Withdrawals to GCash
* Remittance payouts to GCash with
* Created disbursements to channels with cut-off processing for all amounts might intermittently FAIL.

The issue has been escalated to our partner and we are awaiting their resolution.
Aug 10, 11:15 WIB
BRI VA Disruption
Resolved - Dear Valued Customers

Please note the following:

BRI VA with prefixes 26215, 13281, and 13405 will remain limited as follows:
- 10 Mio per transaction
- Payment amount per transaction higher than this will result in limit error

For further reference, see our limitation page at https://docs.xendit.co/xenpayments/virtual-account/rules-and-limitations.
We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co.

Regards,
Xendit Customer Support
Aug 10, 09:56 WIB
Investigating - Dear Valued Customers

Please note the following:

BRI VA with prefixes 26215, 13281, 13405
- is now limited to 10 Mio per transaction
- payment amount per transaction higher than this will result in limit error

BRI VA with prefixes 10265, 12719, 13006, 13007, 13282, 12818
- is unaffected and operates as usual

We would like to suggest please kindly refrain from doing BRI VA transactions during the downtime and redirect the payments to other channels than BRI VA if possible. For merchants using xeninvoice, payment links or third-party integrations that rely on Xendit hosted checkout page, BRI VA will automatically be hidden.

We sincerely apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Regards,
Xendit Customer Support
Jun 30, 17:18 WIB
Aug 9, 2022
Disbursement - Delayed Disbursements
Resolved - Dear customers,

We have identified and fixed an issue causing delayed Disbursements across several channels.

Affected disbursements are now being processed, and no further action is needed.
Aug 9, 10:00 WIB
PH GCASH Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 02:00 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: August 09, 2022 at 03:00AM (UTC+8)
End: August 09, 2022 at 06:00AM (UTC+8)
Duration: 3 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Aug 8, 10:18 WIB
Aug 8, 2022
Batch Disbursements delayed
Resolved - Batch Disbursements are now operating normally.
Aug 8, 11:02 WIB
Monitoring - We have implemented a fix and Batch Disbursement now seems to be operating normally.
We will continue to monitor.
Aug 8, 10:51 WIB
Investigating - Most of our Philippine customers and some of our Indonesia customers may see a delay in their batch disbursements.
Batch disbursements can be created and uploaded but approvals are currently stuck.
Aug 8, 10:42 WIB
Aug 7, 2022

No incidents reported.

Aug 6, 2022
Payments to Mandiri VA (Virtual Accounts) and Disbursements to Mandiri disrupted
Resolved - VA and Disbursements services to Mandiri are now back to normal.
Aug 6, 13:36 WIB
Monitoring - We have implemented a fix and services are now recovering.
We continue to monitor the situation.
Aug 6, 13:24 WIB
Update - We are continuing to work on a fix for this issue.
Aug 6, 12:57 WIB
Identified - We have identified the possible cause of the issue and are working on a fix.

We have also identified that disbursements to Mandiri are also affected:
* Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved.
* Disbursements to Mandiri accounts with amounts from IDR 10,000 to 100,000,000 are not affected.
* All other disbursements are not affected.
Aug 6, 12:50 WIB
Investigating - We are seeing issues with payments to Mandiri VA since 12:10 (UTC+7).
Creation and updating of VAs are not affected.
We are investigating the issue with our partner and will update as we learn more.

Please avoid making payments to Mandiri VA at this time.
Aug 6, 12:40 WIB
Aug 5, 2022
Disbursements, regional remittance, and withdrawals to PH_BPI is unavailable
Resolved - Thank you for your patience. We are pleased to inform you that Disbursements, Remittance and Withdrawals to PH_BPI are now available.

If you encounter any issues at this time, please contact us at help@xendit.ph
Thank you and have a great day ahead!
Aug 5, 14:55 WIB
Monitoring - The service appears to have recovered and we are monitoring.
Aug 5, 14:45 WIB
Identified - Dear Valued Customer,

We were informed that Disbursements, Withdrawals and Remittance to PH_BPI is currently encountering intermittent connectivity from 1:50pm (UTC+7)
Impact:
- All operation to BPI (Philippines) Channel with amount under PHP 50,000 will be stuck in PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update (https://status.xendit.co/incidents/hb6y14zsgmz3) and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Best Regards, Xendit Team
Aug 5, 14:36 WIB
Disbursements Disruption
Resolved - Dear Value Customers,

We have found the rootcause and fixed the issue. Now the function is working as normal.

We are sorry for any inconvenience caused. And thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Aug 5, 08:50 WIB
Investigating - Dear Value Customers,

We are experiencing disbursement disruption currently. You might see the below impacts:

- Newly created Batch Disbursements and Single Disbursements through Dashboard will be stuck in the Needs Validation Tab in UPLOADING status
- Any approved Batch Disbursements and Single Disbursements through Dashboard will be stuck in PENDING

We are in the process of investigating and will keep this page updated as we learn more and restore these services.

Thank you,
Xendit Customer Support
Aug 5, 08:20 WIB
Disbursements, regional remittance, and withdrawals to PH_BPI is unavailable
Resolved - Dear valued customer,

We detected issues with our partner PH_BPI starting 8:14 AM to 09:00 AM GMT + 7. During this period, you might experienced the below impacts:
- All disbursements
- All withdrawals
- All regional remittance payouts to to PH_BPI with

We are sorry for any inconvenience caused. And thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Aug 5, 08:00 WIB
Aug 4, 2022
XP dashboard View sub-account Disruption
Resolved - Dear valued customer,

We have found the rootcause and fixed the issue. The page is back to normal.

We appreciate your understanding and again our apologies for any inconvenience caused.

Kind regards,
Xendit Customer Support
Aug 4, 22:36 WIB
Identified - Dear valued customer,

We experienced issues with our view XP sub-account page on the dashboard starting at 5.58 PM GMT+7, 04 August 2022. You might see unexpected error page when accessing view sub-account page.

We are currently in the process of investigating and will keep this page updated as we learn more and resolve the issue.

We are sorry for any inconvenience caused. And thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Aug 4, 22:30 WIB
Xendit dashboards is not accessible
Resolved - Dear Customers,

Our team has fixed the issue and Dashboard now is running back to normal.

In case, you still see the issue persists, please try to clear cache or contact us for support. We deeply apologies for the inconvenience cause.

Thank you for your understanding.

Warm regards,
Xendit Customer Support
Aug 4, 15:55 WIB
Identified - Dear Customers,

We are sorry to inform that currently Xendit is facing an issue internally so you are not able to login into Dashboard or see a blank page.

Our team have acknowledged this issue and are all focused to fix the issue ASAP. We are currently investigating and will keep you updated once we have the root cause and ETA.

Sorry for the inconvenience caused, we will monitor and let you know if there is an update regarding this issue.

Kind regards,
Xendit Customer Support
Aug 4, 15:49 WIB
BSI VA Disruption
Resolved - Dear valued customers,

This incident has been resolved. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Aug 4, 13:38 WIB
Identified - Dear valued customers,

BSI has informed us that they have some problems at there side starting from 08:00 AM UTC + 7, 04 Aug 2022 . Therefore you might experience the below impacts:
- BSI VA creation will remain in pending status
- End user cannot do Payment for BSI VA and receives error

We are working closely with our partner and will keep this page updated as soon as we receive news from our partner.

We are sorry for any inconvenience caused. And thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Aug 4, 10:46 WIB
Activation form submission disruption
Resolved - Dear valued customer,

We experienced issues with activation form submission from 13:42 - 13:57 UTC + 7 on 02 August 2022 where you might receive error while submiting activation forms or seeing some Dashboard pages having error.

We have found the rootcause and fixed the issue.

We are sorry for any inconvenience caused. And thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Aug 4, 13:30 WIB
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