Xendit Status

Completed - The scheduled maintenance has been completed.
Jan 15, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 January 2025 23:55 UTC+08
End Time: 15 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Completed - The scheduled maintenance has been completed.
Jan 15, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jan 14 2025 15:55:00 GMT+0000
End Date: Tue Jan 14 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

Jan 14, 2025

Scheduled Maintenance for PH_WDB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 14, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 January 2025 21:55 UTC+08
End Time: 15 January 2025 00:05 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 13, 16:50 WIB

Resolved - This incident has been resolved.
Jan 14, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
Jan 14, 22:20 WIB

Completed - The scheduled maintenance has been completed.
Jan 14, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jan 14 2025 13:55:00 GMT+0000
End Date: Tue Jan 14 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 16:03 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.124% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 14, 15:49 WIB

Resolved - This incident has been resolved.
Jan 14, 15:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Jan 14, 15:30 WIB

DIRECT_DEBIT RCBC Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 10:59 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 14, 10:55 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 08:36 WIB

Identified - Dear Valued Customers,

We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Over 0.116% of requests in the last 15 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 14, 08:19 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 06:54 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.80% of requests in the last 15 minutes have been affected
- First triggered at: 2025-01-14 07:35:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 14, 06:38 WIB

Direct Debit System Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:00 WIB

Scheduled - Dear Valued Customers,

Please be informed that Direct Debit will be performing a system maintenance to serve you better.

Start Time: Tuesday, 14 January 2025 2:00 AM UTC+07
End Time: Tuesday, 14 January 2025 2:30 AM UTC+07

During the scheduled maintenance window, impact to transactions on Xendit's platform are as follows:
- Customer's won't be able to create payments and do linking at said hour during the period of the downtime

Please refrain transacting with this payment option during period given above as partner's service and application will have an intermittent disruption.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Dec 9, 17:52 WIB

BNI VA System Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:01 WIB

Scheduled - Dear Valued Customers,

Please be informed that BNI VA will be performing a system maintenance to serve you better.

TIME: Tuesday, 14 January 2025 02:00 - 02:30 WIB

As such, impact to transactions on Xendit's platform are as follows:
- All BNI VA transactions during the maintenance time will not able to performed.

Please refrain transacting with this payment option during period given above as partner's service and application will be unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Jan 13, 21:08 WIB

Completed - The scheduled maintenance has been completed.
Jan 14, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 January 2025 23:55 UTC+08
End Time: 14 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Completed - The scheduled maintenance has been completed.
Jan 14, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 14 January 2025 00:10 UTC+08
End Time: 14 January 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 11, 09:26 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 14, 00:28 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 14, 00:03 WIB

Completed - The scheduled maintenance has been completed.
Jan 14, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jan 13 2025 15:55:00 GMT+0000
End Date: Mon Jan 13 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

Jan 13, 2025

Resolved - This incident has been resolved.
Jan 13, 22:30 WIB

Completed - The scheduled maintenance has been completed.
Jan 13, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jan 13 2025 13:55:00 GMT+0000
End Date: Mon Jan 13 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 12, 07:01 WIB

VIRTUAL_ACCOUNT BSI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 13, 18:11 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 13, 17:35 WIB

VIRTUAL_ACCOUNT VIETCAPITAL Vietnam Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 13, 17:26 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT VIETCAPITAL creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 13, 16:58 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 13, 15:33 WIB

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
Jan 13, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:01 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 23:55 UTC+08
End Time: 13 January 2025 05:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 13, 01:58 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 13, 03:27 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 13, 02:56 WIB

Completed - The scheduled maintenance has been completed.
Jan 13, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 23:55 UTC+08
End Time: 13 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Completed - The scheduled maintenance has been completed.
Jan 13, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 13 January 2025 00:10 UTC+08
End Time: 13 January 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 11, 09:26 WIB

Jan 12, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 22:55 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 12, 22:05 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 13:03 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 12, 12:02 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 11:25 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 12, 11:10 WIB

DIRECT_DEBIT RCBC Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 09:35 WIB

Scheduled Maintenance for PH_DBP Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 09:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 07:55 UTC+08
End Time: 12 January 2025 10:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 20:06 WIB

DIRECT_DEBIT RCBC Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 12, 08:22 WIB

Scheduled Maintenance for PH_MPI Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 07:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 08:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 16:05 WIB

Completed - The scheduled maintenance has been completed.
Jan 12, 06:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 05:17 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 07:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 12, 05:14 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 05:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 02:55 UTC+08
End Time: 12 January 2025 06:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 16:05 WIB

Completed - The scheduled maintenance has been completed.
Jan 12, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 05:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 17:04 WIB

Scheduled Maintenance for PH_WDB Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 12 January 2025 00:55 UTC+08
End Time: 12 January 2025 04:05 UTC+08

Impact:
- All transactions to PH_WDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 16:05 WIB

Completed - The scheduled maintenance has been completed.
Jan 12, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 03:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 10, 13:23 WIB

Scheduled Maintenance for PH_UBP Disbursement

Completed - The scheduled maintenance has been completed.
Jan 12, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 23:55 UTC+08
End Time: 12 January 2025 03:05 UTC+08

Impact:
- Disbursements/Withdrawals to UBP with amount >50k will be kept in pending until maintenance is finished

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 11, 20:07 WIB

Jan 11, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 23:17 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 60.319s
- First triggered at: 2025-01-12 00:00:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 11, 23:02 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 21:58 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.288s
- First triggered at: 2025-01-11 22:55:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 11, 21:57 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 20:25 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 18:26 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 16:33 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 13:15 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 06:53 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 13.30% of requests in the last 15 minutes have been affected
- First triggered at: 2025-01-11 07:35:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 11, 06:38 WIB

Resolved - This incident has been resolved.
Jan 11, 02:10 WIB

Completed - The scheduled maintenance has been completed.
Jan 11, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 11 January 2025 00:10 UTC+08
End Time: 11 January 2025 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 9, 18:11 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 11, 00:47 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jan 11, 00:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jan 11, 00:20 WIB

Scheduled Maintenance for PH_SPY Disbursement

Completed - The scheduled maintenance has been completed.
Jan 11, 00:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 22:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 10 January 2025 23:25 UTC+08
End Time: 11 January 2025 01:35 UTC+08

Impact:
- All transactions to PH_SPY (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jan 9, 18:11 WIB

Completed - The scheduled maintenance has been completed.
Jan 11, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jan 10 2025 15:55:00 GMT+0000
End Date: Fri Jan 10 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

Jan 10, 2025

Resolved - This incident has been resolved.
Jan 10, 22:30 WIB

Completed - The scheduled maintenance has been completed.
Jan 10, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jan 10 2025 13:55:00 GMT+0000
End Date: Fri Jan 10 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 10, 15:12 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 10, 15:02 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 10, 01:44 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 10, 01:41 WIB

Completed - The scheduled maintenance has been completed.
Jan 10, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jan 09 2025 15:55:00 GMT+0000
End Date: Thu Jan 09 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

Jan 9, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 9, 23:43 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 32.942s
- First triggered at: 2025-01-10 00:40:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 9, 23:42 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 9, 23:39 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 33.01s
- First triggered at: 2025-01-10 00:30:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 9, 23:32 WIB

BJB VA System Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 23:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 WIB

Scheduled - Dear Valued Customers,

Please be informed that BJB VA will be performing a system maintenance to serve you better.

Start Time: Thursday, 9 January 2025 22:00 UTC+07
End Time: Thursday, 9 January 2025 23:00 UTC+07

During the scheduled maintenance window, impact to transactions on Xendit's platform are as follows:
- All BJB VA creation will be delayed
- All BJB VA payment will be delayed

Please refrain transacting with this payment option during period given above as partner's service and application will have an intermittent disruption.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Jan 6, 11:26 WIB

Resolved - This incident has been resolved.
Jan 9, 22:30 WIB

DIRECT_DEBIT BPI_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 9, 21:41 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 9, 21:31 WIB

Completed - The scheduled maintenance has been completed.
Jan 9, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jan 09 2025 13:55:00 GMT+0000
End Date: Thu Jan 09 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 9, 19:29 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 9, 14:55 WIB

Resolved - This incident has been resolved.
Jan 9, 13:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-4999
Jan 9, 12:30 WIB

EWALLET TOUCHNGO Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 9, 04:20 WIB

Identified - Dear Valued Customers,

We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- There is high error count on create charge for channel my_touchngo
- First triggered at: 2025-01-09 04:43:25+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 9, 03:47 WIB

Completed - The scheduled maintenance has been completed.
Jan 9, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jan 08 2025 15:55:00 GMT+0000
End Date: Wed Jan 08 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

Jan 8, 2025

Resolved - This incident has been resolved.
Jan 8, 22:30 WIB

Completed - The scheduled maintenance has been completed.
Jan 8, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jan 08 2025 13:55:00 GMT+0000
End Date: Wed Jan 08 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 8, 11:57 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 8, 09:21 WIB

Completed - The scheduled maintenance has been completed.
Jan 8, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jan 07 2025 15:55:00 GMT+0000
End Date: Tue Jan 07 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 8, 00:01 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 43.628s
- First triggered at: 2025-01-08 00:43:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 7, 23:45 WIB

Jan 7, 2025

Resolved - This incident has been resolved.
Jan 7, 23:00 WIB

Resolved - This incident has been resolved.
Jan 7, 22:30 WIB

Completed - The scheduled maintenance has been completed.
Jan 7, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jan 07 2025 13:55:00 GMT+0000
End Date: Tue Jan 07 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 7, 10:51 WIB

Identified - The issue has been identified and a fix is being implemented.
Jan 7, 10:07 WIB

Over-The-Counter ECPAY_SCHOOL Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 7, 10:51 WIB

Identified - The issue has been identified and a fix is being implemented.
Jan 7, 10:07 WIB

QR_CODE QRPH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 7, 09:56 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 7, 07:59 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 7, 00:27 WIB

Completed - The scheduled maintenance has been completed.
Jan 7, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jan 06 2025 15:55:00 GMT+0000
End Date: Mon Jan 06 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

Jan 6, 2025

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 6, 22:59 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.058% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 6, 22:58 WIB

Resolved - This incident has been resolved.
Jan 6, 22:30 WIB

Completed - The scheduled maintenance has been completed.
Jan 6, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jan 06 2025 13:55:00 GMT+0000
End Date: Mon Jan 06 2025 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jan 5, 07:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 6, 17:58 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 51.814s
- First triggered at: 2025-01-06 18:41:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 6, 17:43 WIB

Jan 5, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 5, 23:52 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 5, 22:48 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 30.896s
- First triggered at: 2025-01-05 23:37:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 5, 22:39 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 5, 22:36 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 35.115s
- First triggered at: 2025-01-05 23:31:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 5, 22:33 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jan 5, 00:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jan 4, 23:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Jan 4, 23:30 WIB

Jan 4, 2025

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 4, 23:55 WIB

QR_CODE DANA Indonesia Disruption

Resolved - This incident has been resolved.
Jan 4, 09:05 WIB

Investigating - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent transactions will be stuck in status PENDING due to disruption on partner's end
- This issue is only affect static QR_CODE
- Over 9% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jan 4, 07:30 WIB

Resolved - This incident has been resolved.
Jan 4, 08:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

OVO: 1-9999
Jan 4, 04:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 250000001-500000000
OVO: 1-9999
Jan 3, 22:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

OVO: 1-9999
Jan 3, 18:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 4, 05:37 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jan 4, 00:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 4, 00:18 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jan 4, 00:17 WIB

Completed - The scheduled maintenance has been completed.
Jan 4, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jan 03 2025 15:55:00 GMT+0000
End Date: Fri Jan 03 2025 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Dec 29, 07:00 WIB

Jan 3, 2025