Xendit Status

All Systems Operational

API Operational

Cards Operational

eWallets Operational

Cardless Credit Operational

Virtual Accounts Operational

Retail Outlet Operational

Recurring Payments Operational

Payouts Operational

xenDisburse Operational

xenPlatform Accounts Operational

Direct Debit Operational

Invoice Operational

PayLater Operational

QR Codes Operational

xenPlatform Transfers Operational

Customers endpoint Operational

Payment APIs Operational

Callback Operational

Cards Refund Operational

eWallets Operational

Virtual Accounts Operational

Retail Outlets Operational

Invoices Operational

Disbursements Operational

xenPlatform Operational

Direct Debit Operational

PayLater Operational

QR Codes Operational

Dashboard Operational

Dashboard Withdrawals Operational

Onboarding Operational

Autowithdrawal Operational

Batch Disbursements Operational

Credit/Debit Cards Operational

xenInvoice Operational

Third Party Integrations (e.g. Shopify, WooCommerce etc.) Operational

Third Party Data Connection Operational

Online store Operational

xenShield / Fraud Detection System Operational

Indonesia - Payments Operational

Direct Debit - BRI Operational

Direct Debit - Mandiri Operational

E-Wallets - Astrapay Operational

E-Wallets - Dana Operational

E-Wallets - Jenius Pay Operational

E-Wallets - LinkAja Operational

E-Wallets - OVO Operational

E-Wallets - ShopeePay Operational

Over-The-Counter Payments - Alfamart Operational

Over-The-Counter Payments - Indomaret Operational

PayLater - Akulaku Operational

PayLater - Atome Operational

PayLater - Indodana Operational

PayLater - Kredivo Operational

PayLater - Uangme Operational

QR Payments - DANA Operational

QR Payments - LinkAja Operational

Virtual Account - BCA Operational

Virtual Account - BJB Operational

Virtual Account - BNC Operational

Virtual Account - BNI Operational

Virtual Account - BRI Operational

Virtual Account - BSI Operational

Virtual Account - BSS Operational

Virtual Account - CIMB Operational

Virtual Account - DBS Operational

Virtual Account - Mandiri Operational

Virtual Account - Permata Operational

Indonesia - Payouts Operational

Disbursement - BCA Operational

Disbursement - BRI Operational

Disbursement - BNI Operational

Disbursement - Mandiri Operational

Disbursement - Permata Operational

Disbursement - Other Indonesia banks and E-Wallets Operational

Philippines - Payments Operational

Direct Debit - BDO Operational

Direct Debit - BPI Operational

Direct Debit - Chinabank Operational

Direct Debit - RCBC Operational

Direct Debit - Unionbank Operational

E-Wallets - GCash Operational

E-Wallets - Grabpay Operational

E-Wallets - Paymaya Operational

E-Wallets - ShopeePay Operational

PayLater - Cashalo Operational

PayLater - BillEase Operational

Over-The-Counter Payments - 7-Eleven Operational

Over-The-Counter Payments - 7-Eleven via Cliqq Operational

Over-The-Counter Payments - Cebuana Operational

Over-The-Counter Payments - CVM Operational

Over-The-Counter Payments - ECPay Operational

Over-The-Counter Payments - ECPay Loans Operational

Over-The-Counter Payments - ECPay School Operational

Over-The-Counter Payments - LBC Operational

Over-The-Counter Payments - Mlhuillier Operational

Over-The-Counter Payments - Palawan Operational

Over-The-Counter Payments - Perahub Operational

Over-The-Counter Payments - USSC Operational

Philippines - Payouts Operational

Disbursement - BDO Operational

Disbursement - BPI Operational

Disbursement - GCASH Operational

Disbursement - Other Philippines banks and E-Wallets Operational

Vietnam - Payments Operational

Virtual Account - PVcom Bank Operational

Virtual Account - Vietcapital Operational

Virtual Account - Woori Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for PH_PNB Disbursement Jun 4, 2023 04:00-05:00 WIB

Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_ROB is currently on maintenance with impact as follows.

Impact:
- All operation to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jun 01, 2023 - 17:42 WIB

Past Incidents

Jun 3, 2023

BCA VA with prefix 7007 payment disruption

Resolved - Dear Valued Customers,

The issue has been resolved.
We apologies for the inconvenience caused.

Thank you
Jun 3, 14:52 WIB

Investigating - Dear Valued Customers,

We have detected issues in the following services:

customer cannot complete payment to BCA VA with prefix 7007 since 13:20 GMT+7

We are currently in the process of escalating this issue to our partner and will keep this page updated as we learn more and restore these services.

Thank you
Jun 3, 13:53 WIB

Scheduled Maintenance for PH_BDO Disbursement

Completed - The scheduled maintenance has been completed.
Jun 3, 02:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 01:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Jun 2, 10:15 WIB

Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_BDO is currently on maintenance with impact as follows.

Impact:
- All operation to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jun 1, 17:41 WIB

Scheduled Maintenance for PH_CBCI and PH_CRBR Disbursement

Completed - The scheduled maintenance has been completed.
Jun 3, 02:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 00:45 WIB

Update - We will be undergoing scheduled maintenance during this time.
Jun 2, 10:17 WIB

Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_CBCI and PH_CRBR is currently on maintenance with impact as follows.

Impact:
- All operation to PH_CBCI and PH_CRBR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jun 1, 17:38 WIB

Scheduled Maintenance for PH_CEBRUR and PH_CMG Disbursement

Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:30 WIB

Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_CEBRUR and PH_CMG is currently on maintenance with impact as follows.

Impact:
- All operation to PH_CEBRUR and PH_CMG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jun 2, 18:42 WIB

Scheduled Maintenance for PH_PAYMAYA Disbursement

Completed - The scheduled maintenance has been completed.
Jun 3, 01:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:01 WIB

Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_PAYMAYA is currently on maintenance with impact as follows.

Impact:
- All operation to PH_PAYMAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jun 2, 14:31 WIB

Scheduled Maintenance for PH_GRABPAY Disbursement

Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 23:01 WIB

Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_GRABPAY is currently on maintenance with impact as follows.

Impact:
- All operation to PH_GRABPAY (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jun 2, 18:43 WIB

Jun 2, 2023

EWALLET GCASH Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 2, 18:06 WIB

Investigating - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: no payments completed for >5 minutes
- First triggered at: 2023-06-02 18:03:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service
Jun 2, 17:17 WIB

BNI VA Disruption

Resolved - Dear merchants,

This incident has been resolved.

Thank you
Jun 2, 15:28 WIB

Investigating - Dear Merchants,
We detected intermittent system disruption with one of our partner starting 14:30

We are currently in the process of investigating and coordinating with our partner to solve this issue and will keep this page updated as we learn more and restore this service.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- We recommend asking your end-users to use Virtual Accounts from non BNI banks during this period, if possible.

Impact :
- BNI VA Create and Update will intermittently fail
- BNI VA Created during this time cannot be paid
Jun 2, 14:54 WIB

Scheduled Maintenance for PH_ROB Disbursement

Completed - The scheduled maintenance has been completed.
Jun 2, 15:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 15:00 WIB

Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_ROB is currently on maintenance with impact as follows.

Impact:
- All operation to PH_ROB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jun 1, 13:38 WIB

BNI Disbursement and VA Disruption

Resolved - Dear Merchants,
We detected a system disruption with one of our partner starting 11:28 - 11:43 GMT+7

Impact:
- Disbursements, Withdrawal and Remittances to BNI with amount < 10k or > 100m will be delayed
- Disbursements, Withdrawal and Remittances to BNI with amount within 10k and 100m is not affected
- BNI VA Create and Update will intermittently fail
- BNI VA Created during this time cannot be paid
Jun 2, 11:30 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Jun 2, 00:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 19:00 WIB

Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_ROB is currently on maintenance with impact as follows.

Impact:
- All operation to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jun 1, 17:46 WIB

Jun 1, 2023

EWALLET PAYMAYA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 1, 21:48 WIB

Investigating - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 30.0 requests failed over the last 15 minutes
- First triggered at: 2023-06-01 22:22:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Jun 1, 21:31 WIB

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jun 1, 03:15 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.10% of requests in the last 5 minutes have been affected
- First triggered at: 2023-06-01 03:09:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service
Jun 1, 03:11 WIB

Scheduled Maintenance for PH_ROB Disbursement

Completed - The scheduled maintenance has been completed.
Jun 1, 00:02 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 12:01 WIB

May 31, 2023

ShopeePay Unavailable

Resolved - We've detected no performance issues for the past 20 minutes. We've confirmed that the payment channel is working properly
May 31, 23:37 WIB

Investigating - Dear Customers,

We've detected an issue in ShopeePay's performance that causes linking and payment to completely fail. We will continue to work with the partner to restore service.
May 31, 23:19 WIB

Scheduled Maintenance for PH_TONIK Disbursement

Completed - The scheduled maintenance has been completed.
May 31, 23:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 23:01 WIB

Scheduled - Dear Valued Customers,

We are detecting that Disbursements, Withdrawals and Remittance to PH_TONIK is currently on maintenance with impact as follows.

Impact:
- All operation to PH_TONIK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
May 30, 23:00 WIB

PH Disbursements & Remittance Disruption

Resolved - We've observed that disbursements and remittance performance has returned to normal
May 31, 11:58 WIB

Investigating - Dear customers,

We are experiencing delays in our disbursements and remittance performance in PH. We expect the impact to be:

1. Remittance with amount
2. Remittance with amount > 50k is not affected
3. There will be a delay for PH disbursements and withdrawals with amount

We will continue to monitor and update with progress.
May 31, 11:07 WIB

May 30, 2023

May 29, 2023

May 28, 2023

[Payment API Rescheduled Maintenance Schedule]

Completed - The scheduled maintenance has been completed.
May 28, 00:16 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 23:46 WIB

Scheduled - Dear Customers,

We would like to inform you that the scheduled Payments API database maintenance event, previously announced for May 20th, has been canceled. However, The maintenance has been rescheduled to May 27th.

Schedule:
Saturday, May 27, 2023, 23:45 (UTC+07:00) - Sunday, May 28, 2023, 00:15 (UTC+07:00)
*duration 30 minutes

Impact:
Request to Payments API will intermittently return an error response within the maintenance period.
The maintenance will impact intermittently direct integration to Payments API (/v2/payment_methods & /payment_requests), Invoice Merchants, and Subscription Merchants.

Payment Notification from Payments API, Invoice, and Subscription requests will be delayed during the maintenance period.

Recommendation:
Please kindly resume operation after the maintenance is over
We appreciate your understanding and our apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support
May 27, 18:17 WIB

May 27, 2023

🇮🇩 Shopeepay - Account Linking On Tokenised Payments Disruption

Resolved - Dear valued customers,

We detected a short disruption on our connection to ShopeePay for around 5 minutes from 7:30 PM - 7:35 PM (UTC +7) with details as follows:
- Intermittent errors on Account Linking for Tokenised Payments for ShopeePay
- You would have been able to initiate a payment method request, but intermittently would have received a CHANNEL_UNAVAILABLE error with a HTTP 503 response

For impacted transactions during these time frame, we recommend to retry the transactions.

Sincerely,
Xendit
May 27, 19:30 WIB

May 26, 2023

BPI System Maintenance

Completed - The scheduled maintenance has been completed.
May 26, 23:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:01 WIB

Scheduled - Dear Valued Customers,

In order to improve the service level and reliability, BPI will have a scheduled System Maintenance at the following time:

Start : Friday, 26 May 2023 at 10 PM (GMT+8)
End : Saturday, 27 May 2023 at 00 AM (GMT+8)
Duration: 2 hours

During this period, all Direct Debit Transactions via BPI will be unavailable.

Please suggest your customer to refrain of creating BPI Direct Debit transactions during the maintenance period.

We apologize for this inconvenience.

Thank you
May 26, 09:59 WIB

PH disbursements disruption

Resolved - This incident has been resolved.
May 26, 21:57 WIB

Identified - Dear customers,

We are currently experiencing a disbursements disruption from our partners. They have acknowledged the incident and will work towards restoring service.

Impact -
- Remittance will be delayed and kept in PENDING status
- Delay for disbursements and withdrawals

We apologize for any inconvenience caused.

Sincerely,
Xendit Customer Success
May 26, 12:07 WIB

UBP Direct Debit disruption

Resolved - Dear customers,

This issue has been resolved.

Sincerely,
Xendit Customer Success
May 26, 17:26 WIB

Identified - Dear customers,

We are currently experiencing a disruption with our UBP direct debit product. We have escalated this to our partner and we are waiting for their resolution.

Impact -
- Customers will receive a 503: CHANNEL_UNAVAILABLE response when creating DD UBP payments

We apologize for any inconvenience caused.

Sincerely,
Xendit Customer Success
May 26, 13:25 WIB

BNI VA disruption on 8930 prefixes

Resolved - This incident has been resolved.
May 26, 15:53 WIB

Investigating - Dear Customers,

We are currently facing a disruption on our BNI VA collection service. We are looking into the root cause and will update you as soon as we have more information.

Impact:
- Creation an recreation of VAs with 8930 prefix will be intermittently be stuck in pending and cannot be paid

Sincerely,
Xendit Customer Success
May 26, 09:53 WIB

QRIS partner disruption

Resolved - This incident has been resolved.
May 26, 11:43 WIB

Identified - Dear Customers,

We are currently experience a disruption with our QRIS product. Our partner has an ongoing issue and we will update you as soon as there is a resolution.

Timeline: Started at 10:35 WIB

Impact
- Intermittent QR codes creation errors showing 503: channel_unavailable

We apologise for the inconvenience caused.

Sincerely,
Xendit Customer Success
May 26, 10:48 WIB

Mastercard Payment Gateway Services (MPGS) service disruption

Resolved - This incident has been resolved.
May 26, 08:55 WIB

Identified - Dear Customers,

We are currently experiencing an disruption with our partner's (MPGS) services. During this disruption, there will be impact on your payment processing.

Impact:
- Merchants will experience intermittent errors of 500: server_error
- Merchants can attempt to retry payments

We apologise for the inconvenience and will update you as soon as our partner's services recover.

Sincerely,
Xendit Customer Success
May 26, 00:28 WIB

May 25, 2023

PH services down time

Resolved - This incident has been resolved.
May 25, 23:59 WIB

Identified - Dear Customers,

We are currently facing a disruption in our PH services. The partners we work with have acknowledge the incident on their end.

Impact:

Payouts degraded
- Remittance will be delayed and kept in PENDING
- Delays for disbursements and withdrawals

Direct debit UBP degraded
- Creation of UBP payments will return 503: CHANNEL_UNAVAILABLE response

We apologize for the inconvenience and will update you as soon as our partner resolves their incident.

Sincerely,
Xendit customer success
May 25, 09:02 WIB

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 11:10 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.20% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-25 11:03:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service
May 25, 11:06 WIB

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 10:37 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.30% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-25 10:09:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service
May 25, 10:20 WIB

Payout disruption

Resolved - This incident has been resolved.
May 25, 07:56 WIB

Identified - Dear Customers,

We are currently seeing a disruption with our payouts product and we are seeing some delays in disbursement speed.

Impact:
- Intermittent delays in disbursements
- Some disbursements will be stuck in PENDING status

We apologize for any inconvenience caused and are working to fix this as soon as possible.

Sincerely,
Xendit customer success
May 25, 07:17 WIB

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 25, 07:37 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.50% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-25 07:15:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service
May 25, 07:24 WIB

May 24, 2023

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 24, 15:49 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.30% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-24 15:44:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service
May 24, 15:46 WIB

Xendit Payment Link Disruption

Resolved - Dear Customers,

We are currently facing an issue with our payment links product.

During the disruption, you will face timeout errors when:

1. creating invoice via dashboard
2. creating recurring payment links via API end point

We apologise for the inconvenience caused and will work towards preventing incidents as such.

Sincerely,
Xendit Customer Success
May 24, 14:00 WIB

May 23, 2023

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 23, 09:56 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.40% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-23 09:50:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service
May 23, 09:52 WIB

May 22, 2023

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
May 22, 23:25 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.20% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-22 23:19:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused,

Sincerely,
Xendit customer service
May 22, 23:20 WIB

DANA QRIS disruption

Resolved - This incident has been resolved.
May 22, 16:07 WIB

Investigating - We are currently investigating this issue.
May 22, 06:19 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 00:04 WIB

Investigating - Dear customers,

We detected an issue with QRIS services.

Impact:
- Intermittent timeouts on QRIS for the creation of charge requests
- Merchants will be able to initiate transactions but will receive a CHANNEL_UNAVAILABLE/SERVER_ERROR error with an HTTP 503/500 response on a percent of requests.
- First triggered at: 2023-05-21 22:57:00+07:00
- Percentage of errors: 36% in the last 15 mins.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
May 21, 23:49 WIB

Intermittent Direct Debit and Checkout service disruption

Resolved - This incident has been resolved.
May 22, 07:23 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 07:07 WIB

Investigating - Dear customers,

We observe intermittent database timeout with Payments API requests.
Impacted products:
- Direct Debit
- Checkout

Start time: May 22, 4AM GMT+7

We apologize for the inconvenience.

Sincerely
Xendit Customer Success
May 22, 06:49 WIB

May 21, 2023

Intermittent issues for cards processing via MPGS

Resolved - This incident has been resolved.
May 21, 12:45 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 12:33 WIB

Investigating - Dear customer,

We are currently experiencing intermittent issues with our card payment method for merchants processing cards via MPGS.

Impact:
- Incident start time - 11:48 (GMT+7)
- Some of auth/ capture requests to MPGS are failing, merchants will receive error 500.
- Merchants on other card processors are not impacted

We apologize for the inconvenience.

Sincerely
Xendit Customer Success
May 21, 12:16 WIB

Payments API Maintenance

Completed - The scheduled maintenance has been completed.
May 21, 00:15 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:46 WIB

Scheduled - Dear Customers,

Please be advised that we will be performing DB maintenance on our Payments API service.

Schedule:
Saturday, May 20, 2023, 23:45 (UTC+07:00) - Sunday, May 21, 2023, 00:15 (UTC+07:00)
*duration 30 minutes

Impact:
Request to Payments API will intermittently return an error response within the maintenance period.
The maintenance will impact intermittently to direct integration to Payments API (/v2/payment_methods & /payment_requests), Invoice Merchants, and Subscription Merchants.
Payment Notification from Payments API, Invoice, and Subscription requests will be delayed during the maintenance period.

Recommendation:
Please kindly resume operation after the maintenance is over
We appreciate your understanding and our apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support
May 19, 20:49 WIB

May 20, 2023

Unionbank connector for PH disbursements is disabled

Resolved - This incident has been resolved.
May 20, 23:44 WIB

Update - Our partner has acknowledged the issue. We are working with them to resolve the problem.
May 20, 21:39 WIB

Update - We are continuing to investigate this issue.
May 20, 21:38 WIB

Update - We continue investigating this issue together with our partner.
May 20, 21:16 WIB

Investigating - Dear customers

Currently, our Unionbank connector is disabled since 18:22 pm GMT+7. We are investigating this issue.

Impact
- Disbursement, Batch Disbursement, Withdrawal, and Remittance with amount
- Disbursement, Batch Disbursement, Withdrawal, and Remittance with amount > 50k are not affected.

Thank you for your understanding and cooperation.
May 20, 19:05 WIB

BPI System Maintenance

Completed - The scheduled maintenance has been completed.
May 20, 11:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:01 WIB

Update - We will be undergoing scheduled maintenance during this time.
May 18, 15:21 WIB

Scheduled - Dear Valued Customers,

In order to improve the service level and reliability, BPI will have a scheduled System Maintenance at the following time:

Start : Friday, 19 May 2023 at 10 PM (GMT+8)
End : Saturday, 20 May 2023 at 12 PM (GMT+8)
Duration: 14 hours

During this period, all Direct Debit Transactions via BPI will be unavailable.

Please suggest your customer to refrain of creating BPI Direct Debit transactions during the maintenance period.

We apologize for this inconvenience.

Thank you
May 18, 07:40 WIB

Intermittent QRIS DANA disruption

Resolved - This incident has been resolved.
May 20, 00:37 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 22:19 WIB

Identified - The issue has been identified and a fix is being implemented.
May 19, 22:12 WIB

Investigating - Dear customer

We are currently experiencing intermittent disruption with EWallets channel DANA
Entity: Xendit
Product: EWallet
Channel: DANA

Impact:
Merchants will be able to initiate transactions but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
Over 12% of requests in the last 15 minutes have been affected
First triggered at: 2023-05-19 21:32:43+07:00

Reason: The Channel partner has acknowledged the issue, and we will work with them to resolve the issue

We apologize for the inconvenience caused.
May 19, 21:56 WIB

Intermittent EWallet DANA disruption

Resolved - This incident has been resolved.
May 20, 00:37 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 22:19 WIB

Identified - The issue has been identified and a fix is being implemented.
May 19, 22:09 WIB

Investigating - Dear customer

We are currently experiencing intermittent disruption with EWallets channel DANA
Entity: Xendit
Product: EWallet
Channel: DANA

Impact:
- Intermittent timeouts on EWALLET for the creation of charge requests
- Merchants will be able to initiate transactions but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.10% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-19 21:33:43+07:00
Reason: Partner experiencing internal issue

We apologize for the inconvenience caused.
May 19, 21:52 WIB