All Systems Operational
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Dashboard Operational
xenInvoice Operational
xenBatch Operational
eWallets Partners Operational
OVO Operational
Dana Operational
LinkAja Operational
Virtual Accounts Bank Partners Operational
BCA Operational
Mandiri Operational
BNI Operational
BRI Operational
Permata Operational
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
Cardless Credit Partners Operational
Kredivo Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020
Resolved - Dear Valued Customers,

The issue has been resolved.

We apologies for the inconvenience caused.

Thank you,
Xendit Customer Support
Oct 28, 04:52 WIB
Investigating - Dear Valued Customers,

Our monitoring has picked up intermittent errors being thrown for API requests. We are currently investigating the issue.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Oct 28, 03:48 WIB
Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Resolved - Dear Valued Customers,

The issue has been resolved. BCA VA creation and payment callbacks are now operational.

We apologies for the inconvenience caused.

Thank you,
Xendit Customer Support
Oct 23, 15:54 WIB
Identified - Dear Valued Customers,

BCA has acknowledge the issues with their partner and are working to solve this disruption.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Oct 23, 15:00 WIB
Oct 22, 2020

No incidents reported.

Oct 21, 2020
Resolved - Dear Customers,

The issue has been resolved. E-wallet callbacks are operational.
We apologies for the inconvenience caused.

Thank you,
Xendit Customer Support
Oct 21, 09:41 WIB
Investigating - Dear Customers,

We are currently investigating an issue that is causing delays in e-wallet payment callbacks.

We apologize for any inconvenience caused. Thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Oct 21, 09:12 WIB
Completed - The scheduled maintenance has been completed.
Oct 21, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:05 WIB
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 20:39 WIB
Scheduled - Linkaja has informed us that they will have a scheduled maintenance to improve and provide better services.

Date: 21 October 2020
Time: 00.05 - 02.05 AM (GMT +7)
Duration: 2 hours

During this maintenance:
1) Users will not be able to make LinkAja payments.

We suggest to use alternative payment channel during this time. Please encourage your customers to make payments before or after this window to avoid any issues.


Regards,
Xendit Customer Support
Oct 14, 20:39 WIB
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:01 WIB
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 19:13 WIB
Scheduled - Dear Customers,

We would like to inform you that Bank Permata would have maintenance activity on below time:

Day: Sunday
Date: 18 October 2020
Time: 00:00 - 01:00 WIB

During these time, transaction to and from Bank Permata could not be processed.
- Disbursements to Bank Permata of amount below IDR 10,000 and above IDR 50,000,000 will be delayed until the maintenance is over.
- End customers could not do transfer to Bank Permata VA during that time

We recommend that you and your customers use channels other than Bank Permata to send and receive payments during this time. Please encourage your customers to make payments before or after this window to avoid any issues.

Please feel free to reach out to us if you have any questions.


Regards,
Xendit Customer Support
Oct 16, 19:13 WIB
Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 19:34 WIB
Scheduled - Dear Customers,

BNI has informed us that they will be conducting scheduled maintenance on their system, to improve performance and provide better service to their users.

Date: 17th October 2020
Time: 02:00 AM - 05:30 AM (GMT +7)
Duration: 3.5 hours

During this time, Xendit services will be impacted as follows:

1. Xenpayments - Virtual Accounts
You will not be able to create, update, or receive payments into BNI Virtual Accounts.

2. Xenpayments - Cards
You will not be able to do any of the following for all BNI credit and debit cards:
- Create an Authorization or Charge
- Send a Reverse Authorization or Refund request for a transaction made with a BNI card
- Send a 3DS Authentication request
You will still be able to send a Tokenization request, but will not be able to 3DS authenticate that token or perform a 0-authorization at the same time.

3. Xeninvoice
You will not be able to accept payments using BNI VAs or Cards on Xeninvoice.

4. Xendisburse
- Any disbursements to a BNI account with amount < IDR 10,000 or > IDR 50,000,000 might be stuck in pending
- SKN and RTGS disbursements are unaffected as this maintenance is outside usual operating hours for these rails

We recommend that you and your customers use channels other than BNI to send and receive payments during this time. Please encourage your customers to make payments before or after this window to avoid any issues.

Please feel free to reach out to us if you have any questions.

Regards,
Xendit Customer Support
Oct 14, 19:32 WIB
Oct 16, 2020
Resolved - Dear Customers,

We have recovered from the disruption in the BNI service. We can now process the virtual accounts creation and update for BNI.

Thank you.
Xendit Customer Support
Oct 16, 23:06 WIB
Update - We are continuing to monitor for any further issues.
Oct 16, 22:57 WIB
Monitoring - We are experiencing a disruption in BNI services. There is an intermittent impact on the following products:

BNI Virtual account
- Payments can be made into virtual accounts, but there are intermittent delays in creating and updating virtual accounts.

BNI is actively working to resolve this issue. We are monitoring the progress. We will provide further status updates as they are communicated to us. Please let us know if you have any questions.

Thank you.
Xendit Customer Support
Oct 16, 22:51 WIB
Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 15:09 WIB
Scheduled - Dear Customers,

Kindly be noticed, to improve our system services there will be scheduled urgent maintenance activity from BCA for payment service system as below:

Date: 16 October 2020
Time: 00.00 until 01.00 AM

During the maintenance process, the transaction will be downtime and impacted to All Payment except Credit Card.

Sorry for the inconvenience
Thank you


Regards,
Xendit Team
Oct 15, 15:09 WIB
Oct 15, 2020
Resolved - This incident has been resolved.
Oct 15, 12:04 WIB
Update - We are continuing to work with BCA and would update soon.
Oct 15, 11:39 WIB
Update - We are continuing to work BCA and would update soon
Oct 15, 11:38 WIB
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 11:27 WIB
Investigating - Dear Customers,

We have been informed that there are some issues with BCA VA system. We are talking actively with BCA to get this resolved.

During this time, customers will not be able to create / update or pay into BCA VA.

In order to avoid customer dissatisfaction, we'd like to suggest diverting the use of BCA virtual Accounts to other banks during this period.

We would like to apologize for the inconveniences caused.

Xendit
Oct 15, 11:24 WIB
Completed - The scheduled maintenance has been completed.
Oct 15, 02:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 22:17 WIB
Scheduled - Dear Customers,

We would like to inform you that OVO will do maintenance on:
- Day/Date: Thursday, 15 October 2020
- Time: 01:00 s.d 02:30 WIB
- Downtime: 90 menit

Impact :
Customer could not do any kind of transaction in OVO app and the partner app.


Thank you,
Xendit Customer Support
Oct 14, 22:17 WIB