Xendit Status

Scheduled Maintenance for PH_BOC Disbursement

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2024 - 04:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 05:55 UTC+08
End Time: 27 July 2024 13:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 27, 2024 04:55-12:05 WIB

Scheduled Maintenance for PH_CRD Disbursement

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2024 - 20:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 26 July 2024 21:55 UTC+08
End Time: 28 July 2024 17:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 26, 2024 20:55 - Jul 28, 2024 16:05 WIB

EWALLET MOMO Vietnam Disruption

Identified - Dear Valued Customers,

We have detected issues with MOMO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on MOMO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Vietnam
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 02, 2024 - 14:49 WIB

API Operational

Cards Operational

Customers Endpoints Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

PayLater Operational

Payment APIs Operational

Payment Links Operational

Payouts Operational

QR Codes Operational

Subscriptions Operational

Virtual Account Operational

xenPlatform Accounts Operational

xenPlatform Transfers Operational

Callback Operational

BI SNAP Virtual Accounts Operational

Cards Refund Operational

Direct Debit Operational

E-Wallets Operational

Over-The-Counter Payments Operational

Payment Links Operational

Payouts Operational

PayLater Operational

QR Codes Operational

Virtual Account Operational

xenPlatform Operational

Credit/Debit Cards Operational

Credit Card - BCA Operational

Dashboard Operational

Dashboard Withdrawals Operational

Onboarding Operational

Autowithdrawal Operational

Batch Disbursements Operational

Payment Links Operational

Third Party Integrations (e.g. Shopify, WooCommerce etc.) Operational

Third Party Data Connection Operational

xenShield / Fraud Detection System Operational

Docs (docs.xendit.co) Operational

Remittance Payouts Operational

Indonesia - Payments Operational

Direct Debit - BNI Operational

Direct Debit - BRI Operational

Direct Debit - Mandiri Operational

E-Wallets - Astrapay Operational

E-Wallets - Dana Operational

E-Wallets - Jenius Pay Operational

E-Wallets - LinkAja Operational

E-Wallets - NexCash Operational

E-Wallets - OVO Operational

E-Wallets - ShopeePay Operational

Over-The-Counter Payments - Alfamart Operational

Over-The-Counter Payments - Indomaret Operational

PayLater - Akulaku Operational

PayLater - Atome Operational

PayLater - Indodana Operational

PayLater - Kredivo Operational

PayLater - Uangme Operational

QR Payments - DANA Operational

QR Payments - LinkAja Operational

Virtual Account - BCA Operational

Virtual Account - BJB Operational

Virtual Account - BNC Operational

Virtual Account - BNI Operational

Virtual Account - BRI Operational

Virtual Account - BSI Operational

Virtual Account - BSS Operational

Virtual Account - BSS BI-FAST Operational

Virtual Account - CIMB Operational

Virtual Account - DBS Operational

Virtual Account - Mandiri Operational

Virtual Account - Permata Operational

Indonesia - Payouts Operational

Disbursement - BCA Operational

Disbursement - BRI Operational

Disbursement - BNI Operational

Disbursement - BSI Operational

Disbursement - Mandiri Operational

Disbursement - Permata Operational

Disbursement - Other Indonesia banks and E-Wallets Operational

Batch Payout Operational

Malaysia - Payments Operational

Direct Debit - UOB Operational

Direct Debit - Standard Chartered Operational

Direct Debit - RHB Operational

Direct Debit - Public Bank Operational

Direct Debit - OCBC Operational

Direct Debit - MAYBANK2U Operational

Direct Debit - MAYBANK2E Operational

Direct Debit - KFH Operational

Direct Debit - HSBC Operational

Direct Debit - Hong Leong Bank Operational

Direct Debit - CIMB Operational

Direct Debit - BSN Operational

Direct Debit - Bank Rakyat Operational

Direct Debit - Bank of China Operational

Direct Debit - Mualamat Operational

Direct Debit - Bank Islam Operational

Direct Debit - Ambank Operational

Direct Debit - Alliance Operational

Direct Debit - Agro Operational

Direct Debit - Affin Bank Operational

E-Wallets - Touch n Go Operational

E-Wallets - ShopeePay Operational

E-Wallets - Grabpay Operational

Philippines - Payments Operational

Direct Debit - Chinabank Online Banking Operational

Direct Debit - BDO Operational

Direct Debit - BDO Online Banking Operational

Direct Debit - BOC Online Banking Operational

Direct Debit - BPI Operational

Direct Debit - BPI Online Banking Operational

Direct Debit - Chinabank Operational

Direct Debit - Instapay Online Banking Operational

Direct Debit - Landbank Online Banking Operational

Direct Debit - Maybank Online Banking Operational

Direct Debit - Metrobank Online Banking Operational

Direct Debit - Pesonet Online Banking Operational

Direct Debit - PSBank Online Banking Operational

Direct Debit - PNB Online Banking Operational

Direct Debit - RCBC Operational

Direct Debit - RCBC Online Banking Operational

Direct Debit - Robinsons Bank Online Banking Operational

Direct Debit - Security Bank Online Banking Operational

Direct Debit - Unionbank Operational

Direct Debit - Unionbank Online Banking Operational

E-Wallets - GCash Operational

E-Wallets - Grabpay Operational

E-Wallets - Paymaya Operational

E-Wallets - ShopeePay Operational

PayLater - Cashalo Operational

PayLater - BillEase Operational

Over-The-Counter Payments - 7-Eleven Operational

Over-The-Counter Payments - 7-Eleven via Cliqq Operational

Over-The-Counter Payments - Cebuana Operational

Over-The-Counter Payments - CVM Operational

Over-The-Counter Payments - ECPay Operational

Over-The-Counter Payments - ECPay Loans Operational

Over-The-Counter Payments - ECPay School Operational

Over-The-Counter Payments - LBC Operational

Over-The-Counter Payments - Mlhuillier Operational

Over-The-Counter Payments - Palawan Operational

Over-The-Counter Payments - Perahub Operational

Over-The-Counter Payments - USSC Operational

Virtual Account - BANK_TRANSFER Operational

QR Payments - QRPH Operational

Philippines - Payouts Operational

Disbursement - BDO Operational

Disbursement - BPI Operational

Disbursement - GCASH Operational

Disbursement - Paymaya Operational

Disbursement - Other Philippines banks and E-Wallets Operational

Batch Payout Operational

Thailand - Payments Operational

Direct Debit - Kasikornbank Operational

Direct Debit - Bank of Bangkok Limited Operational

Direct Debit - Bank of Ayudhya Operational

Direct Debit - Krungthai Bank Operational

Direct Debit - Siam Commercial Bank Operational

E-Wallets - TrueMoney Operational

E-Wallets - Line Pay Operational

E-Wallets - WeChat Pay Operational

E-Wallets - ShopeePay Operational

QR Payments - Promptpay Operational

Thailand - Payouts Operational

TH All Destinations Operational

Vietnam - Payments Degraded Performance

E-Wallets - Appota Operational

E-Wallets - Momo Degraded Performance

E-Wallets - ShopeePay Operational

E-Wallets - ViettelPay Operational

E-Wallets - VNPT Wallet Operational

E-Wallets - ZaloPay Operational

Virtual Account - MSB Operational

Virtual Account - PVcom Bank Operational

Virtual Account - Vietcapital Operational

Virtual Account - VPBank Operational

Virtual Account - Woori Operational

Notifications Operational

WhatsApp Operational

SMS Operational

Email Operational

Viber Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for PH_AUB Disbursement Jul 27, 2024 20:55 - Jul 28, 2024 05:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 21:55 UTC+08
End Time: 28 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 17, 2024 - 16:07 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account Jul 27, 2024 21:00 - Jul 28, 2024 05:00 WIB

Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sat Jul 27 2024 22:00:00 GMT+0800
End Date: Sun Jul 28 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Jul 17, 2024 - 16:06 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit Jul 27, 2024 21:00 - Jul 28, 2024 05:00 WIB

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Jul 27 2024 22:00:00 GMT+0800
End Date: Sun Jul 28 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Posted on Jul 17, 2024 - 16:06 WIB

Scheduled Maintenance for PH_MET Disbursement Jul 27, 2024 21:55 - Jul 28, 2024 05:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 22:55 UTC+08
End Time: 28 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 25, 2024 - 16:02 WIB

Scheduled Maintenance for PH_SSB Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_SSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_CTBC Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_CTBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_ONB Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_ONB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_PBB Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_PBB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_DCDB Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_DCDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_DBP Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_BPIDB Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_BPIDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_OMNI Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_OMNI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_NLK Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_NLK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_QCRB Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_QCRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_MAYA Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_LBP Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_LBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_PBC Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_PBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_UCBSB Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_UCBSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_BMB Disbursement Jul 27, 2024 22:50 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:50 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_BMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 24, 2024 - 17:52 WIB

Scheduled Maintenance for PH_CBC Disbursement Jul 27, 2024 22:55 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 23:55 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_CBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 26, 2024 - 16:29 WIB

Scheduled Maintenance for PH_SBA Disbursement Jul 27, 2024 23:55 - Jul 28, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 28 July 2024 00:55 UTC+08
End Time: 28 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_SBA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 25, 2024 - 20:11 WIB

Scheduled Maintenance for PH_BPI Disbursement Jul 27, 2024 23:55 - Jul 28, 2024 02:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 28 July 2024 00:55 UTC+08
End Time: 28 July 2024 03:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 25, 2024 - 16:02 WIB

Scheduled Maintenance for PH_PNB Disbursement Jul 28, 2024 01:55-04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 28 July 2024 02:55 UTC+08
End Time: 28 July 2024 05:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 26, 2024 - 16:29 WIB

Scheduled Maintenance for PH_BOC Disbursement Jul 28, 2024 22:55 - Jul 29, 2024 01:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 28 July 2024 23:55 UTC+08
End Time: 29 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 26, 2024 - 16:30 WIB

Scheduled Maintenance for PH_PSB Disbursement Jul 28, 2024 23:25 - Jul 29, 2024 03:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 29 July 2024 00:25 UTC+08
End Time: 29 July 2024 04:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 26, 2024 - 00:38 WIB

Scheduled Maintenance for PH_PAR Disbursement Jul 30, 2024 08:55-14:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 30 July 2024 09:55 UTC+08
End Time: 30 July 2024 15:05 UTC+08

Impact:
- All transactions to PH_PAR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 26, 2024 - 16:29 WIB

Scheduled Maintenance for PH_DCDB Disbursement Jul 31, 2024 18:55-21:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 31 July 2024 19:55 UTC+08
End Time: 31 July 2024 22:05 UTC+08

Impact:
- All transactions to PH_DCDB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 26, 2024 - 00:34 WIB

Scheduled Maintenance for PH_BOC Disbursement Aug 3, 2024 00:55-04:05 WIB

Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 03 August 2024 01:55 UTC+08
End Time: 03 August 2024 05:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Posted on Jul 26, 2024 - 16:29 WIB

Past Incidents

Jul 27, 2024

Scheduled Maintenance for PH_QCB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 27, 09:45 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 06:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 07:25 UTC+08
End Time: 27 July 2024 10:45 UTC+08

Impact:
- All transactions to PH_QCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 25, 16:01 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 27, 06:47 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 27, 06:32 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 27, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 23:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 27 July 2024 00:25 UTC+08
End Time: 27 July 2024 04:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 26, 00:38 WIB

Permata Maintenance

Completed - The scheduled maintenance has been completed.
Jul 27, 02:10 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 00:30 WIB

Update - We will be undergoing scheduled maintenance during this time.
Jul 26, 23:33 WIB

Update - We will be undergoing scheduled maintenance during this time.
Jul 26, 23:32 WIB

Scheduled - Dear Valued Customers,

We inform you that Bank Permata has scheduled system maintenance in order to improve their services with the details are as follows:

Start: Saturday, 27 July 2024 at 00.30 AM (GMT+7)
End: Saturday, 27 July 2024 at 02.10 AM (GMT+7)
Duration: 1 hour and 40 minutes
Affected Services: Disbursement, Virtual Account

Impact:
1. Disbursements to Permata with amounts 100m will be kept pending until maintenance is over.
2. End-user cannot pay into Permata VA during this maintenance
3. Customer still able to create and update Permata VA

We deeply apologize for the inconvenience.
If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Jul 26, 23:31 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 27, 00:40 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BRI: All amount
Jul 26, 23:40 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 27, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 26 2024 15:55:00 GMT+0000
End Date: Fri Jul 26 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

Scheduled Maintenance for PH_MPI Disbursement

Completed - The scheduled maintenance has been completed.
Jul 27, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 26 July 2024 23:55 UTC+08
End Time: 27 July 2024 01:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 25, 16:01 WIB

Jul 26, 2024

VIRTUAL_ACCOUNT BRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 23:46 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 23:31 WIB

Scheduled Maintenance for PH_YUANTA Disbursement

Completed - The scheduled maintenance has been completed.
Jul 26, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 17:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 26 July 2024 18:55 UTC+08
End Time: 26 July 2024 23:05 UTC+08

Impact:
- All transactions to PH_YUANTA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 23, 16:11 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 26, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 26 2024 13:55:00 GMT+0000
End Date: Fri Jul 26 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

Scheduled Maintenance for PESONET_ONLINE_BANKING API Clearing

Completed - The scheduled maintenance has been completed.
Jul 26, 11:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 10:30 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT/PAYOUTS partners will be performing maintenance to serve you better.

Channel Code: PESONET_ONLINE_BANKING
Start Date: Thu Jul 25 2024 00:00:00 GMT+0800
End Date: Thu Jul 25 2024 23:59:00 GMT+0800

Impact:
- Some settlement of payouts with amount > 50.000 PHP will be delayed until July 26th
- Payments using Direct Debit channel may be disrupted
Jul 26, 10:15 WIB

Scheduled Maintenance for PH_RCBC Disbursement

Completed - The scheduled maintenance has been completed.
Jul 26, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 25 July 2024 22:55 UTC+08
End Time: 26 July 2024 03:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 22, 16:08 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 26, 01:41 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 13.10% of requests in the last 15 minutes have been affected
- First triggered at: 2024-07-26 02:09:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 26, 01:12 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 26, 00:40 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
Jul 26, 00:30 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 26, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jul 25 2024 15:55:00 GMT+0000
End Date: Thu Jul 25 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

Jul 25, 2024

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 22:17 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 46.368s
- First triggered at: 2024-07-25 23:14:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 22:16 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 21:47 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 42.91s
- First triggered at: 2024-07-25 22:43:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 25, 21:45 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 25, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Jul 25 2024 13:55:00 GMT+0000
End Date: Thu Jul 25 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 25, 06:36 WIB

Scheduled Maintenance for PH_EQB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 25, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 00:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 25 July 2024 01:25 UTC+08
End Time: 25 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_EQB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 24, 17:01 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 25, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jul 24 2024 15:55:00 GMT+0000
End Date: Wed Jul 24 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

Scheduled Maintenance for PH_CBCI Disbursement

Completed - The scheduled maintenance has been completed.
Jul 25, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 24 July 2024 22:55 UTC+08
End Time: 25 July 2024 01:05 UTC+08

Impact:
- All transactions to PH_CBCI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 18, 16:06 WIB

Jul 24, 2024

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 24, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Jul 24 2024 13:55:00 GMT+0000
End Date: Wed Jul 24 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 24, 16:20 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
Jul 24, 16:10 WIB

Scheduled Maintenance for QRPH Qr Code

Completed - The scheduled maintenance has been completed.
Jul 24, 05:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 05:00 WIB

Scheduled - Dear Customers, please be informed that one of our QR_CODE partners will be performing maintenance to serve you better.

Channel Code: QRPH
Start Date: Wed Jul 24 2024 06:00:00 GMT+0800
End Date: Wed Jul 24 2024 06:30:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 23, 10:14 WIB

Scheduled Maintenance for PH_TONIK Disbursement

Completed - The scheduled maintenance has been completed.
Jul 24, 04:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 00:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 24 July 2024 01:25 UTC+08
End Time: 24 July 2024 05:35 UTC+08

Impact:
- All transactions to PH_TONIK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 22, 16:08 WIB

Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 24, 04:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Wed Jul 24 2024 00:00:00 GMT+0800
End Date: Wed Jul 24 2024 05:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 16, 16:09 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 24, 02:37 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 23, 23:08 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 24, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jul 23 2024 15:55:00 GMT+0000
End Date: Tue Jul 23 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

Scheduled Maintenance for PH_SHOPEE Disbursement

Completed - The scheduled maintenance has been completed.
Jul 24, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 July 2024 23:55 UTC+08
End Time: 24 July 2024 01:05 UTC+08

Impact:
- All transactions to PH_SHOPEE (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 22, 18:00 WIB

Jul 23, 2024

Scheduled Maintenance for PH_CIMB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 23, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 July 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jun 28, 16:11 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 23, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Jul 23 2024 13:55:00 GMT+0000
End Date: Tue Jul 23 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 23, 19:01 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 23, 18:46 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 23, 13:46 WIB

Intermittent Network Errors affecting Checkout and Transactions endpoint

Resolved - Dear customers,

We observed a small number of network errors affecting Checkout and GET transactions endpoints from 11:50pm - 11:57pm GMT+7.
The issue has currently been resolved due to the network recovery.
We are escalating this issue to our service provider.

Best Regards,
Xendit Team
Jul 23, 12:00 WIB

EWALLET PAYMAYA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 23, 11:45 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.10% of requests in the last 15 minutes have been affected
- First triggered at: 2024-07-23 12:21:19+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 23, 11:27 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 23, 01:40 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_PAYMAYA: 1-50000
Jul 23, 01:20 WIB

Scheduled Maintenance for PH_MAYA Disbursement

Completed - The scheduled maintenance has been completed.
Jul 23, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 July 2024 00:55 UTC+08
End Time: 23 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 18, 16:06 WIB

Scheduled Maintenance for PH_KAYA Disbursement

Completed - The scheduled maintenance has been completed.
Jul 23, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:26 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 July 2024 23:55 UTC+08
End Time: 23 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_KAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 22, 23:23 WIB

CREDIT_CARDS Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 23, 00:38 WIB

Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 23, 00:32 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Jul 23, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 July 2024 23:55 UTC+08
End Time: 23 July 2024 01:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 22, 12:28 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 23, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jul 22 2024 15:55:00 GMT+0000
End Date: Mon Jul 22 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

Jul 22, 2024

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 22, 23:40 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-250000000
Other banks and Ewallets: 1-250000000
Jul 22, 23:00 WIB

Scheduled Maintenance for PH_MCCB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 22, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 18:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 July 2024 19:55 UTC+08
End Time: 23 July 2024 00:05 UTC+08

Impact:
- All transactions to PH_MCCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 19, 16:08 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 22, 22:20 WIB

Scheduled Maintenance for PH_UDP Disbursement

Completed - The scheduled maintenance has been completed.
Jul 22, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 July 2024 21:55 UTC+08
End Time: 22 July 2024 23:05 UTC+08

Impact:
- All transactions to PH_UDP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 22, 08:38 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 22, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Jul 22 2024 13:55:00 GMT+0000
End Date: Mon Jul 22 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 21, 07:00 WIB

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 22, 10:32 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payment due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 22, 10:31 WIB

VIRTUAL_ACCOUNT BCA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 22, 04:02 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 22, 03:48 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 22, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 July 2024 00:25 UTC+08
End Time: 22 July 2024 04:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 18, 16:27 WIB

Jul 21, 2024

VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA Indonesia via BI-FAST Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 21, 23:39 WIB

Scheduled Maintenance for PH_CTS Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 July 2024 19:55 UTC+08
End Time: 22 July 2024 00:05 UTC+08

Impact:
- All transactions to PH_CTS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 20, 17:37 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 21, 16:50 WIB

Scheduled Maintenance for PH_EQB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 16:15 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 July 2024 05:55 UTC+08
End Time: 21 July 2024 17:15 UTC+08

Impact:
- All transactions to PH_EQB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 19, 22:30 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 21, 12:39 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 21, 11:36 WIB

Scheduled Maintenance for PH_BDO Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 06:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 03:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 July 2024 04:55 UTC+08
End Time: 21 July 2024 07:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 19, 16:08 WIB

Scheduled Maintenance for PH_HSBC Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 05:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 02:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 July 2024 03:25 UTC+08
End Time: 21 July 2024 06:35 UTC+08

Impact:
- All transactions to PH_HSBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 17, 16:08 WIB

Scheduled Maintenance for PH_EWB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 05:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 03:28 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 22:55 UTC+08
End Time: 21 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 21, 03:25 WIB

Scheduled Maintenance for PH_EWR Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 05:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 03:28 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 22:55 UTC+08
End Time: 21 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 21, 03:25 WIB

Scheduled Maintenance for PH_AUB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 05:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 23:55 UTC+08
End Time: 21 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 20, 21:19 WIB

Scheduled Maintenance for PH_AUB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 05:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 21:55 UTC+08
End Time: 21 July 2024 06:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 15, 16:44 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 21, 05:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:01 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Jul 20 2024 22:00:00 GMT+0800
End Date: Sun Jul 21 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 15, 16:08 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account

Completed - The scheduled maintenance has been completed.
Jul 21, 05:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 WIB

Scheduled - Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sat Jul 20 2024 22:00:00 GMT+0800
End Date: Sun Jul 21 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 15, 16:08 WIB

Scheduled Maintenance for PH_LBP Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 July 2024 00:55 UTC+08
End Time: 21 July 2024 05:05 UTC+08

Impact:
- All transactions to PH_LBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 19, 18:18 WIB

Scheduled Maintenance for PH_EWB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 22:55 UTC+08
End Time: 21 July 2024 05:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 17, 16:07 WIB

Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Sun Jul 21 2024 00:00:00 GMT+0800
End Date: Sun Jul 21 2024 05:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Jul 16, 16:08 WIB

Scheduled Maintenance for PH_CBS Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 21:55 UTC+08
End Time: 21 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_CBS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 19, 16:08 WIB

Scheduled Maintenance for PH_CBC Disbursement

Completed - The scheduled maintenance has been completed.
Jul 21, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 21:55 UTC+08
End Time: 21 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_CBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 19, 16:08 WIB

VIRTUAL_ACCOUNT WOORI Vietnam Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 21, 00:56 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT WOORI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 21, 00:31 WIB

Jul 20, 2024

VIRTUAL_ACCOUNT VIETCAPITAL Vietnam Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 20, 23:19 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT VIETCAPITAL creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 20, 22:43 WIB

Scheduled Maintenance for PH_LSB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 20, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 22:55 UTC+08
End Time: 21 July 2024 00:05 UTC+08

Impact:
- All transactions to PH_LSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 17, 16:07 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 20, 20:10 WIB

Scheduled Maintenance for PH_CRDSB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 20, 14:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 09:55 UTC+08
End Time: 20 July 2024 15:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 18, 16:06 WIB

Scheduled Maintenance for PH_CRD Disbursement

Completed - The scheduled maintenance has been completed.
Jul 20, 14:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 09:55 UTC+08
End Time: 20 July 2024 15:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 18, 16:06 WIB

Scheduled Maintenance for PH_CRD Disbursement

Completed - The scheduled maintenance has been completed.
Jul 20, 13:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 09:55 UTC+08
End Time: 20 July 2024 14:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 18, 16:06 WIB

Scheduled Maintenance for PH_BOC Disbursement

Completed - The scheduled maintenance has been completed.
Jul 20, 12:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 04:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 05:55 UTC+08
End Time: 20 July 2024 13:05 UTC+08

Impact:
- All transactions to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 5, 16:08 WIB

Scheduled Maintenance for PH_PVB Disbursement

Completed - The scheduled maintenance has been completed.
Jul 20, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 00:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 01:55 UTC+08
End Time: 20 July 2024 05:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 17, 16:08 WIB

Scheduled Maintenance for PH_BPI Disbursement

Completed - The scheduled maintenance has been completed.
Jul 20, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:45 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 July 2024 03:45 UTC+08
End Time: 20 July 2024 05:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 16, 16:08 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Jul 20, 04:00 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 10000-50000000
Jul 20, 03:20 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 10000-50000000
Jul 20, 03:02 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Jul 20, 01:20 WIB

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
Jul 20, 01:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 July 2024 22:55 UTC+08
End Time: 20 July 2024 02:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Jul 18, 23:52 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 20, 00:20 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_MET: 1-50000
Jul 20, 00:04 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 20, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 19 2024 15:55:00 GMT+0000
End Date: Fri Jul 19 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 14, 07:00 WIB

Jul 19, 2024

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Jul 19, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Jul 19 2024 13:55:00 GMT+0000
End Date: Fri Jul 19 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Jul 14, 07:00 WIB

CREDIT_CARDS Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 20:52 WIB

Over-The-Counter ECPAY_SCHOOL Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 20:31 WIB

Identified - The issue has been identified and a fix is being implemented.
Jul 19, 20:04 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 20:31 WIB

Identified - The issue has been identified and a fix is being implemented.
Jul 19, 20:04 WIB

Over-The-Counter ECPAY_LOAN Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 18:41 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 19, 12:11 WIB

Over-The-Counter ECPAY_SCHOOL Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 18:41 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_SCHOOL payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_SCHOOL cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 19, 12:11 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 15:55 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 22.03s
- First triggered at: 2024-07-19 16:52:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 19, 15:54 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 15:47 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 19, 15:20 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 19, 15:00 WIB

DIRECT_DEBIT RCBC Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 14:21 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 19, 14:11 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - This incident has been resolved.
Jul 19, 14:14 WIB

Investigating - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments, specifically on OTP delivery issue

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 19, 13:09 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 14:13 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 19, 14:00 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Jul 19, 13:40 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Jul 19, 12:50 WIB

Over-The-Counter CEBUANA Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Jul 19, 09:35 WIB

Identified - Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) CEBUANA cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Jul 19, 09:31 WIB

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.