Get email notifications whenever Xendit creates, updates or resolves an incident.
Get text message notifications whenever Xendit creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Get webhook notifications whenever Xendit creates an incident, updates an incident, resolves an incident or changes a component status.
Visit our support site.
All Systems Operational
API
Operational
Cards
Operational
eWallets
Operational
Cardless Credit
Operational
Virtual Accounts
Operational
Retail Outlet
Operational
Subscriptions
Operational
Payouts
Operational
xenDisburse
Operational
xenPlatform Accounts
Operational
Direct Debit
Operational
Invoice
Operational
Invoice API
PayLater
Operational
QR Codes
Operational
xenPlatform Transfers
Operational
Customers endpoint
Operational
Payment APIs
Operational
This includes /payment_requests and /v2/payment_method APIs
Callback
Operational
Cards Refund
Operational
eWallets
Operational
Virtual Accounts
Operational
Retail Outlets
Operational
Invoices
Operational
Disbursements
Operational
xenPlatform
Operational
Direct Debit
Operational
PayLater
Operational
QR Codes
Operational
Dashboard
Operational
Dashboard
Operational
Dashboard Withdrawals
Operational
Onboarding
Operational
Onboarding experience for new customers
Autowithdrawal
Operational
Batch Disbursements
Operational
Disbursements made from the Dashboard and Batch Disbursements API
Credit/Debit Cards
Operational
Global credit card networks - Visa, MasterCard, JCB, and AMEX
xenInvoice
Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.)
Operational
Interface application
Third Party Data Connection
Operational
Online store
Operational
Mobile and web stores for merchants
xenShield / Fraud Detection System
Operational
Fraud Detection System
Indonesia - Payments
Operational
Direct Debit - BRI
Operational
Direct Debit - Mandiri
Operational
E-Wallets - Astrapay
Operational
E-Wallets - Dana
Operational
E-Wallets - Jenius Pay
Operational
E-Wallets - LinkAja
Operational
E-Wallets - OVO
Operational
E-Wallets - ShopeePay
Operational
Over-The-Counter Payments - Alfamart
Operational
Over-The-Counter Payments - Indomaret
Operational
PayLater - Akulaku
Operational
PayLater - Atome
Operational
PayLater - Indodana
Operational
PayLater - Kredivo
Operational
PayLater - Uangme
Operational
QR Payments - DANA
Operational
QR Payments - LinkAja
Operational
Virtual Account - BCA
Operational
Virtual Account - BJB
Operational
Virtual Account - BNC
Operational
Virtual Account - BNI
Operational
Virtual Account - BRI
Operational
Virtual Account - BSI
Operational
Virtual Account - BSS
Operational
Virtual Account - CIMB
Operational
Virtual Account - DBS
Operational
Virtual Account - Mandiri
Operational
Virtual Account - Permata
Operational
Indonesia - Payouts
Operational
Disbursement - BCA
Operational
Disbursement - BRI
Operational
Disbursement - BNI
Operational
Disbursement - Mandiri
Operational
Disbursement - Permata
Operational
Disbursement - Other Indonesia banks and E-Wallets
Operational
Batch Payout
Operational
Philippines - Payments
Operational
Direct Debit - BDO
Operational
Direct Debit - BPI
Operational
Direct Debit - Chinabank
Operational
Direct Debit - RCBC
Operational
Direct Debit - Unionbank
Operational
E-Wallets - GCash
Operational
E-Wallets - Grabpay
Operational
E-Wallets - Paymaya
Operational
E-Wallets - ShopeePay
Operational
PayLater - Cashalo
Operational
PayLater - BillEase
Operational
Over-The-Counter Payments - 7-Eleven via Cliqq
Operational
Over-The-Counter Payments - Cebuana
Operational
Over-The-Counter Payments - CVM
Operational
Over-The-Counter Payments - ECPay
Operational
Over-The-Counter Payments - ECPay Loans
Operational
Over-The-Counter Payments - ECPay School
Operational
Over-The-Counter Payments - LBC
Operational
Over-The-Counter Payments - Mlhuillier
Operational
Over-The-Counter Payments - Palawan
Operational
Over-The-Counter Payments - Perahub
Operational
Over-The-Counter Payments - USSC
Operational
Philippines - Payouts
Operational
Disbursement - BDO
Operational
Disbursement - BPI
Operational
Disbursement - GCASH
Operational
Disbursement - Other Philippines banks and E-Wallets
Operational
Batch Payout
Operational
Vietnam - Payments
Operational
Virtual Account - PVcom Bank
Operational
Virtual Account - Vietcapital
Operational
Virtual Account - Woori
Operational
Docs (docs.xendit.co)
Operational
Remittance Payouts
Operational
Notifications
Operational
WhatsApp
Operational
SMS
Operational
Email
Operational
Viber
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for PH_BDO Disbursement / Payouts
Oct 3, 2023 23:55 - Oct 4, 2023 04:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Start: 03 October 2023 23:55 UTC+08
End: 04 October 2023 04:35 UTC+08
Impact:
- All operation to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 28, 2023 - 18:23 WIB
Start: 03 October 2023 23:55 UTC+08
End: 04 October 2023 04:35 UTC+08
Impact:
- All operation to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Posted on Sep 28, 2023 - 18:23 WIB
Past Incidents
Oct 1, 2023
No incidents reported today.
Sep 30, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 30, 23:40 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 30, 23:40 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-30 22:34:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 30, 22:40 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-30 22:34:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 30, 22:40 WIB
Resolved -
This incident has been resolved.
Sep 30, 15:43 WIB
Sep 30, 15:43 WIB
Identified -
Dear customers,
We are seeing issues with BSS BI-FAST Virtual Accounts payments in Indonesia. We are working with our partner to resolve the issue.
Impact: While the issue is ongoing, BSS BI-FAST payments will be pending.
Mitigation: We request merchants to use other channels until we fix this issue to avoid payment delays.
Start time: 11:40 WIB
We will update you as soon as we have more info.
Thanks,
Xendit.
Sep 30, 11:40 WIB
We are seeing issues with BSS BI-FAST Virtual Accounts payments in Indonesia. We are working with our partner to resolve the issue.
Impact: While the issue is ongoing, BSS BI-FAST payments will be pending.
Mitigation: We request merchants to use other channels until we fix this issue to avoid payment delays.
Start time: 11:40 WIB
We will update you as soon as we have more info.
Thanks,
Xendit.
Sep 30, 11:40 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 30, 13:03 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 30, 13:03 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-30 11:47:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 30, 12:03 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-30 11:47:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 30, 12:03 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 30, 00:09 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 30, 00:09 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 22.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 22:43:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 22:47 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 22.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 22:43:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 22:47 WIB
Sep 29, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 21:20 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 21:20 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 19:45:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 19:53 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 19:45:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 19:53 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 18:25 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 18:25 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 17:09:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 17:25 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 17:09:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 17:25 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 17:01 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 17:01 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 21.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 16:00:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 16:01 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 21.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 16:00:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 16:01 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 15:36 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 15:36 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 19.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 14:18:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 14:19 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 19.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 14:18:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 14:19 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 12:09 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 29, 12:09 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 33.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 11:08:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 11:09 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 33.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-29 11:08:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 29, 11:09 WIB
Resolved -
Our partner has indicated to us that they have resolved the issue
Sep 29, 11:45 WIB
Sep 29, 11:45 WIB
Update -
Dear Valued Customers
Our bank partner has confirmed there is an ongoing issue on their end with the impact as follows:
- There is an incorrect transaction time that is passed in the payment callback with the actual transaction time from the payer, which will have a maximum of 12-hour difference and will not impact the transaction date.
Eg. The 27th September transaction at 23:59 might be reported as 27th September at 11:59
- Mandiri VA creation and payment are unaffected
In the meantime, please refrain from relying on the transaction time on Mandiri VA as we are working closely with the bank partner to resolve the issue.
If you need further assistance, please contact us at help@xendit.co.
Regards,
Xendit Customer Support
Sep 27, 16:31 WIB
Our bank partner has confirmed there is an ongoing issue on their end with the impact as follows:
- There is an incorrect transaction time that is passed in the payment callback with the actual transaction time from the payer, which will have a maximum of 12-hour difference and will not impact the transaction date.
Eg. The 27th September transaction at 23:59 might be reported as 27th September at 11:59
- Mandiri VA creation and payment are unaffected
In the meantime, please refrain from relying on the transaction time on Mandiri VA as we are working closely with the bank partner to resolve the issue.
If you need further assistance, please contact us at help@xendit.co.
Regards,
Xendit Customer Support
Sep 27, 16:31 WIB
Identified -
Our partner has alerted us of an issue that caused an incorrect payment transaction time
We are working actively with the partner to seek clarity and resolve the issue
Impacted prefix 88608, 88908
Sep 27, 13:54 WIB
We are working actively with the partner to seek clarity and resolve the issue
Impacted prefix 88608, 88908
Sep 27, 13:54 WIB
Resolved -
Degraded Service for a few services from 10:26 - 10:36 WIB ~ 10 mins due to a data center issue of our infrastructure partner
Services Impacted were Remittance, PayLater, EWallets, Payouts and Dashboard
Sep 29, 10:30 WIB
Services Impacted were Remittance, PayLater, EWallets, Payouts and Dashboard
Sep 29, 10:30 WIB
Sep 28, 2023
Resolved -
Our monitors indicates that the partner has recovered - Payouts are operating normally
Sep 28, 20:43 WIB
Sep 28, 20:43 WIB
Investigating -
We are investigating increased error rates for Payouts to PH_LBP
- Payouts with amounts of 1-50k will be delayed
Sep 28, 18:21 WIB
- Payouts with amounts of 1-50k will be delayed
Sep 28, 18:21 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 28, 20:36 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 28, 20:36 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 27.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-28 19:14:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 28, 19:16 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 27.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-28 19:14:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 28, 19:16 WIB
Resolved -
Our partner has confirmed fix and monitors looking normal
Sep 28, 18:07 WIB
Sep 28, 18:07 WIB
Monitoring -
We are still waiting for an update from our partner - our monitors detect payments coming in.
We are monitoring and waiting for confirmation from the partner.
Sep 28, 17:36 WIB
We are monitoring and waiting for confirmation from the partner.
Sep 28, 17:36 WIB
Identified -
Dear customers,
We are seeing issues with BSS BI-FAST Virtual Accounts payments in Indonesia. We are working with our partner to resolve the issue.
Our partner has acknowledged this issue and are working to rectify
Impact: BSS BI-FAST payments will see an error while the issue is ongoing.
Mitigation: We request merchants to use other channels until the partner resolves this issue to avoid payment delays.
We will update you as soon as we have more information.
Sep 28, 12:39 WIB
We are seeing issues with BSS BI-FAST Virtual Accounts payments in Indonesia. We are working with our partner to resolve the issue.
Our partner has acknowledged this issue and are working to rectify
Impact: BSS BI-FAST payments will see an error while the issue is ongoing.
Mitigation: We request merchants to use other channels until the partner resolves this issue to avoid payment delays.
We will update you as soon as we have more information.
Sep 28, 12:39 WIB
Resolved -
Partner has confirmed recovery - our monitors are also back to green.
Sep 28, 17:27 WIB
Sep 28, 17:27 WIB
Investigating -
Dear customers
Our monitors are indicating potential disruption to Alfamart Payment.
Creation and Edit of payment codes are unaffected
We are currently investigating the issue along with our partner Alfamart.
Sep 28, 14:56 WIB
Our monitors are indicating potential disruption to Alfamart Payment.
Creation and Edit of payment codes are unaffected
We are currently investigating the issue along with our partner Alfamart.
Sep 28, 14:56 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 28, 16:23 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 28, 16:23 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 20.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-28 15:22:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 28, 15:23 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 20.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-28 15:22:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 28, 15:23 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 28, 01:37 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 28, 01:37 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 18.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-28 00:28:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 28, 00:32 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 18.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-28 00:28:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 28, 00:32 WIB
Completed -
The scheduled maintenance has been completed.
Sep 28, 01:05 WIB
Sep 28, 01:05 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 22:55 WIB
Sep 27, 22:55 WIB
Scheduled -
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 27 September 2023
Time: 2355 UTC+08 to 0205 UTC+08
Impact:
- All operation to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 26, 20:47 WIB
Date: 27 September 2023
Time: 2355 UTC+08 to 0205 UTC+08
Impact:
- All operation to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 26, 20:47 WIB
Sep 27, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 19:35 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 19:35 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 29.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 18:34:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 18:35 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 29.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 18:34:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 18:35 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 18:33 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 18:33 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 23.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 17:32:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 17:33 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 23.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 17:32:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 17:33 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 17:14 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 17:14 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 20.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 15:39:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 15:44 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 20.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 15:39:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 15:44 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 14:00 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 14:00 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 12:58:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 12:59 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 12:58:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 12:59 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 12:04 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 12:04 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 18.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 11:00:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 11:03 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 18.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 11:00:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 11:03 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 10:47 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 27, 10:47 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.70% of requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 10:39:07+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 10:41 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.70% of requests in the last 5 minutes have been affected
- First triggered at: 2023-09-27 10:39:07+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 27, 10:41 WIB
Completed -
The scheduled maintenance has been completed.
Sep 27, 03:30 WIB
Sep 27, 03:30 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 02:00 WIB
Sep 27, 02:00 WIB
Scheduled -
Dear Valued Customers,
We were informed that BSS has scheduled system maintenance in order to improve their services with the details are as follows:
Start: Wednesday, 27 September 2023 at 02.00 AM
End: Wednesday, 27 September 2023 at 03.30 AM (GMT+7)
Duration: 1 hour 30 minutes
Affected Services: BSS Virtual Account
Impact:
1. End users will not be able to pay BSS VA via BIFAST
2. Merchant still be able to create/update VA BSS
Please encourage your customers to make payments via BIFAST before or after this window time to avoid any issues.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Sep 26, 20:51 WIB
We were informed that BSS has scheduled system maintenance in order to improve their services with the details are as follows:
Start: Wednesday, 27 September 2023 at 02.00 AM
End: Wednesday, 27 September 2023 at 03.30 AM (GMT+7)
Duration: 1 hour 30 minutes
Affected Services: BSS Virtual Account
Impact:
1. End users will not be able to pay BSS VA via BIFAST
2. Merchant still be able to create/update VA BSS
Please encourage your customers to make payments via BIFAST before or after this window time to avoid any issues.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Sep 26, 20:51 WIB
Completed -
The scheduled maintenance has been completed.
Sep 27, 03:00 WIB
Sep 27, 03:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 02:00 WIB
Sep 27, 02:00 WIB
Scheduled -
Dear valued customer,
We would like to inform you that Xendit will be performing a system upgrade for Checkout/Payment Links in the production environment. The goal of this upgrade is to update the Payment Link UI and improve load time, which we hope will enhance your and your customers' experience after the upgrade is completed.
We will be performing the upgrade during off-peak hours. We are not expecting any downtime but should there be any service disruption, we will inform you immediately.
The details of the upgrade is as follows:
Date: 27 September 2023
Time: 02:00 - 03:00 GMT+7
Please monitor this status page update and kindly subscribe for updates.
We appreciate your understanding and our apologies for any inconvenience caused.
If you need further assistance, please contact us at help@xendit.co.
Warm regards,
Xendit Customer Support
Sep 21, 11:54 WIB
We would like to inform you that Xendit will be performing a system upgrade for Checkout/Payment Links in the production environment. The goal of this upgrade is to update the Payment Link UI and improve load time, which we hope will enhance your and your customers' experience after the upgrade is completed.
We will be performing the upgrade during off-peak hours. We are not expecting any downtime but should there be any service disruption, we will inform you immediately.
The details of the upgrade is as follows:
Date: 27 September 2023
Time: 02:00 - 03:00 GMT+7
Please monitor this status page update and kindly subscribe for updates.
We appreciate your understanding and our apologies for any inconvenience caused.
If you need further assistance, please contact us at help@xendit.co.
Warm regards,
Xendit Customer Support
Sep 21, 11:54 WIB
Completed -
The scheduled maintenance has been completed.
Sep 27, 00:07 WIB
Sep 27, 00:07 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 21:55 WIB
Sep 26, 21:55 WIB
Scheduled -
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 26 September 2023
Time: 2255 UTC+08 to 0105 UTC+08
Impact:
- All operation to PH_PBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 26, 14:38 WIB
Date: 26 September 2023
Time: 2255 UTC+08 to 0105 UTC+08
Impact:
- All operation to PH_PBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 26, 14:38 WIB
Sep 26, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 26, 21:20 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 26, 21:20 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-26 20:19:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 26, 20:20 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-26 20:19:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 26, 20:20 WIB
Resolved -
Confirmation by partner of Issue resolution
Sep 26, 20:42 WIB
Sep 26, 20:42 WIB
Monitoring -
Since 18:38 WIB we've detected payments notification from LINKAJA
We are confirming resolution of the issue from our partner
Sep 26, 19:37 WIB
We are confirming resolution of the issue from our partner
Sep 26, 19:37 WIB
Identified -
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- No payments completed in the last 10 minutes
- First triggered at: 2023-09-26 12:03:23+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 26, 12:04 WIB
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- No payments completed in the last 10 minutes
- First triggered at: 2023-09-26 12:03:23+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 26, 12:04 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 26, 18:41 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 26, 18:41 WIB
Investigating -
Dear customers
We are currently noticing issues with QR LinkAja.
Issue start time: 11:52 GMT+7
Impact:
Merchants will still be able to create LA QR
Merchants will not receive callbacks
Please refrain from using QR LINKAJA till the disruption is resolved.
We apologise for any inconvenience caused.
Sep 26, 14:28 WIB
We are currently noticing issues with QR LinkAja.
Issue start time: 11:52 GMT+7
Impact:
Merchants will still be able to create LA QR
Merchants will not receive callbacks
Please refrain from using QR LINKAJA till the disruption is resolved.
We apologise for any inconvenience caused.
Sep 26, 14:28 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 26, 18:36 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 26, 18:36 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-26 17:27:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 26, 17:37 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-26 17:27:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 26, 17:37 WIB
Resolved -
Partner confirmed the resolution of this issue.
The issue lasted 10 mins between 15.18 - 15.28 WIB
Sep 26, 16:08 WIB
The issue lasted 10 mins between 15.18 - 15.28 WIB
Sep 26, 16:08 WIB
Investigating -
We detected a payment anomaly to BCA VA. This was confirmed by our partner.
Payments to BCA VA with merchant codes 7007015, 7007115 & 7007215 will resolved with an error
We are actively working with our partner to resolve this issue
Sep 26, 15:56 WIB
Payments to BCA VA with merchant codes 7007015, 7007115 & 7007215 will resolved with an error
We are actively working with our partner to resolve this issue
Sep 26, 15:56 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 26, 15:18 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 26, 15:18 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-26 13:57:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 26, 13:58 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-26 13:57:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 26, 13:58 WIB
Resolved -
Dear customers
We have noticed disruption with AstraPay.
Impact:
Intermittent timeouts on EWALLET for creation of charge requests
Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
Incident start time: 10:18 GMT+7
Incident end time: 10:26 GMT+ 7
We apologise for any inconvenience caused in the mean time.
Sep 26, 10:47 WIB
We have noticed disruption with AstraPay.
Impact:
Intermittent timeouts on EWALLET for creation of charge requests
Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
Incident start time: 10:18 GMT+7
Incident end time: 10:26 GMT+ 7
We apologise for any inconvenience caused in the mean time.
Sep 26, 10:47 WIB
Sep 25, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 23:05 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 23:05 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 23.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 22:04:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 22:05 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 23.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 22:04:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 22:05 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 22:04 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 22:04 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 21:03:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 21:04 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 21:03:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 21:04 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 19:21 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 19:21 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 50.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 17:49:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 18:21 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 50.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 17:49:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 18:21 WIB
Resolved -
This incident has been resolved.
Sep 25, 18:07 WIB
Sep 25, 18:07 WIB
Monitoring -
Dear customer
We have noticed an issue with our Get /payment_methods endpoint.
Impact to merchant:
Some Merchants receive 504 when they request for list of payment methods using Get /payment_methods API.
Issue start time: 25 Sep 2023 9:44 GMT +8
We have identified the problem and fixed it.
we are currently monitoring the fix and we will update once the issue is resolved.
We apologize for the inconvenience caused
Sep 25, 17:59 WIB
We have noticed an issue with our Get /payment_methods endpoint.
Impact to merchant:
Some Merchants receive 504 when they request for list of payment methods using Get /payment_methods API.
Issue start time: 25 Sep 2023 9:44 GMT +8
We have identified the problem and fixed it.
we are currently monitoring the fix and we will update once the issue is resolved.
We apologize for the inconvenience caused
Sep 25, 17:59 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 16:09 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 16:09 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 24.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 15:03:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 15:04 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 24.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 15:03:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 15:04 WIB
Resolved -
This incident has been resolved.
Please do not hesitate to contact our customer success team if you notice any issues.
Sep 25, 13:56 WIB
Please do not hesitate to contact our customer success team if you notice any issues.
Sep 25, 13:56 WIB
Monitoring -
We are seeing BCA traffic again and are currently monitoring.
Sep 25, 12:51 WIB
Sep 25, 12:51 WIB
Update -
We are continuing to work on a fix for this issue.
Sep 25, 12:22 WIB
Sep 25, 12:22 WIB
Identified -
Dear Customers
We are noticing issues with BCA VA payments.
Incident start time: 11:12 AM GMT+ 7
Impact: Enduser cannot make payment to BCA VA
We identified the root cause as partner issue.
We are sorry for the inconvenience caused
We will update once the issue is resolved.
Sep 25, 11:54 WIB
We are noticing issues with BCA VA payments.
Incident start time: 11:12 AM GMT+ 7
Impact: Enduser cannot make payment to BCA VA
We identified the root cause as partner issue.
We are sorry for the inconvenience caused
We will update once the issue is resolved.
Sep 25, 11:54 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 03:21 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 25, 03:21 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.20% of requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 02:51:07+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 02:54 WIB
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.20% of requests in the last 5 minutes have been affected
- First triggered at: 2023-09-25 02:51:07+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 25, 02:54 WIB
Sep 24, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 24, 20:07 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 24, 20:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 33.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-24 19:05:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 24, 19:07 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 33.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-24 19:05:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 24, 19:07 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 24, 18:13 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 24, 18:13 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-24 17:10:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 24, 17:13 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-24 17:10:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 24, 17:13 WIB
Completed -
The scheduled maintenance has been completed.
Sep 24, 11:05 WIB
Sep 24, 11:05 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:56 WIB
Sep 23, 22:56 WIB
Scheduled -
Dear Customers,
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 2023-09-23 to 2023-09-24
Time: 2023-09-23 23:55:00 +8 to 2023-09-24 12:05:00 +8
Impact:
- All operation to PH_RCBC Channel will be left PENDING for
- Disbursement
- Batch Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 15, 11:28 WIB
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 2023-09-23 to 2023-09-24
Time: 2023-09-23 23:55:00 +8 to 2023-09-24 12:05:00 +8
Impact:
- All operation to PH_RCBC Channel will be left PENDING for
- Disbursement
- Batch Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 15, 11:28 WIB
Completed -
The scheduled maintenance has been completed.
Sep 24, 11:00 WIB
Sep 24, 11:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 WIB
Sep 22, 23:00 WIB
Scheduled -
Dear Customers,
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 23 September 2023 - 24 September 2023
Time: 00:00 to 12:00 UTC+08
Duration: 36 Hours
Impact:
- All operation to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 19:15 WIB
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 23 September 2023 - 24 September 2023
Time: 00:00 to 12:00 UTC+08
Duration: 36 Hours
Impact:
- All operation to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 19:15 WIB
Completed -
The scheduled maintenance has been completed.
Sep 24, 11:00 WIB
Sep 24, 11:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 WIB
Sep 22, 23:00 WIB
Scheduled -
Dear Customers,
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 23 September 2023 to 24 September 2023
Time: 00:00 to 12:00 UTC+08
Duration: 36 Hours
Impact:
- All operation to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 19:07 WIB
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 23 September 2023 to 24 September 2023
Time: 00:00 to 12:00 UTC+08
Duration: 36 Hours
Impact:
- All operation to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 19:07 WIB
Sep 23, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 23, 22:08 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 23, 22:08 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-23 21:07:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 23, 21:08 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-23 21:07:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 23, 21:08 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 23, 02:07 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 23, 02:07 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-23 00:58:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 23, 00:59 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 16.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-23 00:58:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 23, 00:59 WIB
Sep 22, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 21:50 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 21:50 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 32.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 20:49:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 20:50 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 32.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 20:49:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 20:50 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 18:41 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 18:41 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 19.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 17:40:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 17:41 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 19.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 17:40:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 17:41 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 17:19 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 17:19 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 28.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 16:18:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 16:19 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 28.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 16:18:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 16:19 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 14:11 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 14:11 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 19.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 13:10:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 13:11 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 19.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 13:10:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 13:11 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 11:10 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 22, 11:10 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 18.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 09:17:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 10:10 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 18.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-22 09:17:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 22, 10:10 WIB
Sep 21, 2023
Completed -
The scheduled maintenance has been completed.
Sep 21, 06:01 WIB
Sep 21, 06:01 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:00 WIB
Sep 21, 00:00 WIB
Scheduled -
Dear Customers,
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 21 September 2023
Time: 01:00 to 07:00 UTC+08
Impact:
- All operation to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 19:10 WIB
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 21 September 2023
Time: 01:00 to 07:00 UTC+08
Impact:
- All operation to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 19:10 WIB
Completed -
The scheduled maintenance has been completed.
Sep 21, 02:00 WIB
Sep 21, 02:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:00 WIB
Sep 21, 00:00 WIB
Scheduled -
Dear Valued Customers,
We were informed that ShopeePay payment options will be unavailable on September 21, 2023 at 00:00 - 02:00 AM due to System Maintenance.
Please refrain transacting with this payment options during period given above as partner's service and application will be unavailable.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Sep 8, 20:15 WIB
We were informed that ShopeePay payment options will be unavailable on September 21, 2023 at 00:00 - 02:00 AM due to System Maintenance.
Please refrain transacting with this payment options during period given above as partner's service and application will be unavailable.
We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Sep 8, 20:15 WIB
Sep 20, 2023
Completed -
The scheduled maintenance has been completed.
Sep 20, 21:30 WIB
Sep 20, 21:30 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 WIB
Sep 20, 21:00 WIB
Scheduled -
Dear Customers,
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 20 September 2023
Time: 22:00 to 22:30 UTC+08
Impact:
- All operation to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 18:59 WIB
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 20 September 2023
Time: 22:00 to 22:30 UTC+08
Impact:
- All operation to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 18:59 WIB
Resolved -
This incident has been resolved.
Sep 20, 16:28 WIB
Sep 20, 16:28 WIB
Investigating -
Dear customers
We have detected issues in the following services:
OTC Alfamart
- Customer cannot pay Alfamart Payment Codes
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Sep 20, 16:15 WIB
We have detected issues in the following services:
OTC Alfamart
- Customer cannot pay Alfamart Payment Codes
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
Sep 20, 16:15 WIB
Resolved -
Impact:
- Callbacks delayed
- Creation of transactions in Dashboard delayed
Start time: 07:00 19 Sep WIB
End time: 10:30 19 Sep WIB
Sep 20, 16:12 WIB
- Callbacks delayed
- Creation of transactions in Dashboard delayed
Start time: 07:00 19 Sep WIB
End time: 10:30 19 Sep WIB
Sep 20, 16:12 WIB
Completed -
The scheduled maintenance has been completed.
Sep 20, 03:00 WIB
Sep 20, 03:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 WIB
Sep 20, 00:00 WIB
Scheduled -
Dear Customers,
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 20 September 2023
Time: 01:00 to 04:00 UTC+08
Impact:
- All operation to PH_LBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 17:46 WIB
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 20 September 2023
Time: 01:00 to 04:00 UTC+08
Impact:
- All operation to PH_LBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 17:46 WIB
Sep 19, 2023
Completed -
The scheduled maintenance has been completed.
Sep 19, 22:59 WIB
Sep 19, 22:59 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:59 WIB
Sep 19, 20:59 WIB
Scheduled -
Dear Customers,
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 19 September 2023
Time: 21:59 to 23:59 UTC+08
Impact:
- All operation to PH_PRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 19:04 WIB
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 19 September 2023
Time: 21:59 to 23:59 UTC+08
Impact:
- All operation to PH_PRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 19:04 WIB
Resolved -
This incident has been resolved. Payments to BSS VAs using BI Fast are operating normally.
Sep 19, 20:09 WIB
Sep 19, 20:09 WIB
Update -
Update:
BSS has implemented a fix and VA payments to BSS via BI Fast are possible, though some payments may experience delayed callbacks.
During this time, customers may still experience the following impacts:
1. Some end users may not be able to pay to BSS VAs via BI Fast integrations.
2. Payments to BSS VAs using other methods, such as SKN, RTGS, and RTOL are operating normally.
We will continue monitoring the recovery and provide an update when fully recovered.
Sep 19, 18:19 WIB
BSS has implemented a fix and VA payments to BSS via BI Fast are possible, though some payments may experience delayed callbacks.
During this time, customers may still experience the following impacts:
1. Some end users may not be able to pay to BSS VAs via BI Fast integrations.
2. Payments to BSS VAs using other methods, such as SKN, RTGS, and RTOL are operating normally.
We will continue monitoring the recovery and provide an update when fully recovered.
Sep 19, 18:19 WIB
Monitoring -
A fix has been implemented and recovery has started.
During this time, customers may still experience the following impacts:
1. Some end users may not be able to pay to BSS VAs via BI Fast integrations.
2. Payments to BSS VAs using other methods, such as SKN, RTGS, and RTOL are operating normally.
We will continue monitoring the recovery and provide an update when fully recovered.
Sep 19, 15:51 WIB
During this time, customers may still experience the following impacts:
1. Some end users may not be able to pay to BSS VAs via BI Fast integrations.
2. Payments to BSS VAs using other methods, such as SKN, RTGS, and RTOL are operating normally.
We will continue monitoring the recovery and provide an update when fully recovered.
Sep 19, 15:51 WIB
Identified -
There are some updates to this incident:
1. BSS is aware of the issue and are working with BI on a resolution.
2. BSS does net yet have an expected resolution timeframe.
You should still expect to experience the following impacts:
1. End users will not be able to pay to BSS VAs via BI Fast integrations.
2. Payments to BSS VAs using other methods, such as SKN, RTGS, and RTOL are operating normally.
We will continue monitoring and communicating proactively with BSS.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. We recommend merchants fall back to VA integrations that do not use BSS's BI Fast API.
2. We recommend asking your end-users to use VAs that do not use BI Fast APIs when paying to BSS (if applicable and possible).
Regards,
Sep 18, 15:02 WIB
1. BSS is aware of the issue and are working with BI on a resolution.
2. BSS does net yet have an expected resolution timeframe.
You should still expect to experience the following impacts:
1. End users will not be able to pay to BSS VAs via BI Fast integrations.
2. Payments to BSS VAs using other methods, such as SKN, RTGS, and RTOL are operating normally.
We will continue monitoring and communicating proactively with BSS.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. We recommend merchants fall back to VA integrations that do not use BSS's BI Fast API.
2. We recommend asking your end-users to use VAs that do not use BI Fast APIs when paying to BSS (if applicable and possible).
Regards,
Sep 18, 15:02 WIB
Investigating -
We have detected issues in the following services:
BSS VAs
- End users will not be able to pay to BSS via BI Fast
- Payments to BSS via other methods, such as SKN, RTGS, RTOL, are operating normally.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. We recommend merchants fall back to integrations that do not use BSS's BI Fast API.
2. We recommend asking your end-users to use VAs that do not use BI Fast APIs when paying to BSS
Regards,
Sep 18, 13:21 WIB
BSS VAs
- End users will not be able to pay to BSS via BI Fast
- Payments to BSS via other methods, such as SKN, RTGS, RTOL, are operating normally.
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. We recommend merchants fall back to integrations that do not use BSS's BI Fast API.
2. We recommend asking your end-users to use VAs that do not use BI Fast APIs when paying to BSS
Regards,
Sep 18, 13:21 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 19, 17:49 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 19, 17:49 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 21.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-19 16:48:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 19, 16:49 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 21.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-19 16:48:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 19, 16:49 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 19, 14:34 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 19, 14:34 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-19 13:12:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 19, 13:13 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-19 13:12:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 19, 13:13 WIB
Resolved -
Approximately 10% of requests to Checkout UI returned an error during the incident timeframe. Xendit deployed a fix and rectified the latency.
We advised merchants using Checkout UI to ask their customers to retry (if possible), or, if not to switch to other payment methods during the incident.
Sep 19, 11:00 WIB
We advised merchants using Checkout UI to ask their customers to retry (if possible), or, if not to switch to other payment methods during the incident.
Sep 19, 11:00 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 19, 09:53 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 19, 09:53 WIB
Identified -
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 27.0 requests failed over the last 15 minutes
- First triggered at: 2023-09-19 10:37:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 19, 09:38 WIB
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 27.0 requests failed over the last 15 minutes
- First triggered at: 2023-09-19 10:37:32+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 19, 09:38 WIB
Resolved -
This incident has been resolved by UBP. UBP Direct Debit is operating normally.
Sep 19, 09:32 WIB
Sep 19, 09:32 WIB
Identified -
There are some updates to this incident:
1. UPB has identified the issue and are implementing a fix on their end
You should still expect to experience the following impacts:
1. End users may experience failures of Direct Debit payments using UBP.
Until the issue is resolved, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. We recommend asking your end-users to either retry their UBP payment or switch to a non-UBP Direct Debit payment method.
Regards,
Sep 19, 09:07 WIB
1. UPB has identified the issue and are implementing a fix on their end
You should still expect to experience the following impacts:
1. End users may experience failures of Direct Debit payments using UBP.
Until the issue is resolved, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. We recommend asking your end-users to either retry their UBP payment or switch to a non-UBP Direct Debit payment method.
Regards,
Sep 19, 09:07 WIB
Investigating -
We have detected issues in the following services:
UBP Direct Debit
- End users may experience failures of Direct Debit payments using UBP.
We are currently in the process of investigating this with UBP and will update as soon as we have a response.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. We recommend asking your end-users to either retry their UBP payment or switch to a non-UBP Direct Debit payment method.
Regards,
Sep 19, 08:14 WIB
UBP Direct Debit
- End users may experience failures of Direct Debit payments using UBP.
We are currently in the process of investigating this with UBP and will update as soon as we have a response.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. We recommend asking your end-users to either retry their UBP payment or switch to a non-UBP Direct Debit payment method.
Regards,
Sep 19, 08:14 WIB
Sep 18, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 18, 22:30 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 18, 22:30 WIB
Identified -
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.10% of requests in the last 10 minutes have been affected
- First triggered at: 2023-09-18 22:03:12+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 18, 22:06 WIB
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.10% of requests in the last 10 minutes have been affected
- First triggered at: 2023-09-18 22:03:12+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 18, 22:06 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 18, 22:12 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 18, 22:12 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 37.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-18 21:11:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 18, 21:13 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 37.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-18 21:11:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 18, 21:13 WIB
Completed -
The scheduled maintenance has been completed.
Sep 18, 21:00 WIB
Sep 18, 21:00 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:00 WIB
Sep 18, 20:00 WIB
Scheduled -
Dear Valued Customers,
We are informed by our partner of emergency maintenance to all PHP destination
Impact:
- All regional remittance to PHP destination channel with amount < 50.000 will be left PENDING state until maintenance is over
Please refrain from transacting to PHP destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 12:20 WIB
We are informed by our partner of emergency maintenance to all PHP destination
Impact:
- All regional remittance to PHP destination channel with amount < 50.000 will be left PENDING state until maintenance is over
Please refrain from transacting to PHP destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 18, 12:20 WIB
Sep 17, 2023
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 17, 16:19 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 17, 16:19 WIB
Identified -
Dear Valued Customers,
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.20% of requests in the last 10 minutes have been affected
- First triggered at: 2023-09-17 17:09:43+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 17, 16:10 WIB
We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.20% of requests in the last 10 minutes have been affected
- First triggered at: 2023-09-17 17:09:43+08:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 17, 16:10 WIB
Resolved -
Dear Customers,
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 17, 11:20 WIB
This incident has been resolved.
Sincerely,
Xendit customer service
Sep 17, 11:20 WIB
Identified -
Dear Valued Customers,
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 22.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-17 10:13:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 17, 10:14 WIB
We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.
Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 22.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-09-17 10:13:28+07:00
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Sep 17, 10:14 WIB
Completed -
The scheduled maintenance has been completed.
Sep 17, 02:07 WIB
Sep 17, 02:07 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:55 WIB
Sep 16, 23:55 WIB
Scheduled -
Dear Customers,
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 17 September 2023
Time: 00:55 to 03:05 (UTC+08)
Impact:
- All operation to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 15, 19:15 WIB
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 17 September 2023
Time: 00:55 to 03:05 (UTC+08)
Impact:
- All operation to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 15, 19:15 WIB
Completed -
The scheduled maintenance has been completed.
Sep 17, 02:06 WIB
Sep 17, 02:06 WIB
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:55 WIB
Sep 16, 23:55 WIB
Scheduled -
Dear Customers,
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 17 September 2023
Time: 00:55 to 03:05 (UTC+08)
Impact:
- All operation to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 15, 19:10 WIB
Please be informed that one of our disbursement partners will be performing maintenance to serve you better.
Date: 17 September 2023
Time: 00:55 to 03:05 (UTC+08)
Impact:
- All operation to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance
Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
Please monitor this status page update and kindly requesting to subscribe for updates.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Xendit Team
Sep 15, 19:10 WIB