Ewallets OVO disruption
Identified - We are experiencing an issue with OVO ewallet transactions that are confirmed to be a partner issue.

Affected entities:
- Instamoney: EWALLET OVO
- Xendit: EWALLET OVO

Market:
- Indonesia

Impact:
- Timeouts on https://apigw.ovo.id, users will not be able to check balance, link accounts and create transactions
- End customers will not be able to check balance and link accounts.
- You will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
@cs-team
Mar 20, 2023 - 20:04 WIB
Cards - BCA PG Get Payment Options disruption
Identified - Our partner has confirmed that they are experiencing an issue and are working on a fix.
Mar 20, 2023 - 18:42 WIB
Investigating - We are observing a disruption in BCA PG transactions using the Get Payment Options API. All transactions that use this API are currently failing. We are checking with our bank partner and will update when we have more information.

Meanwhile, customers may wish to direct end users to other payment methods instead of BCA cards.
Mar 20, 2023 - 17:53 WIB
Disbursements and Virtual Accounts - BCA VA payment and disbursements disruption
Update - We have identified that the issue is also impacting BCA disbursements. Disbursements with amount 250m to BCA accounts will be stuck in pending until the issue is resolved.
Mar 20, 2023 - 18:20 WIB
Identified - We are experiencing disruption to VA payments for BCA VAs (direct / switcher / aggregator). Our partner has confirmed there is an issue on their end and is working on a fix.

Payments and top ups using BCA VAs will fail until the issue is resolved. Please have your endusers make payments later or try alternative VAs.
Mar 20, 2023 - 17:57 WIB
PH Atome Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 2023 - 23:00 WIB
Scheduled - Dear Valued Customers,

We were informed that our partner Atome has a scheduled maintenance in order to improve their services with the details as follows:

Start: March 18, 2023 at 12:00AM
End: TBA

Impact:
- Online/Offline payments to Atome will not be processed

Please refrain transacting with this payment options during the period given above.

We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Uptime over the past 90 days. View historical uptime.
API Degraded Performance
Cards Degraded Performance
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Credit/Debit Cards ? Degraded Performance
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Direct Debit Bank Partners Operational
BRI (Indonesia) Operational
BCA KlikPay (Indonesia) Operational
BCA OneKlik (Indonesia) Operational
BPI (Philippines) Operational
Unionbank (Philippines) Operational
eWallets Partners Degraded Performance
90 days ago
100.0 % uptime
Today
OVO Degraded Performance
Dana Operational
LinkAja Operational
Shopeepay (Indonesia) Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
Shopeepay (Philippines) Operational
90 days ago
100.0 % uptime
Today
PayLater / Cardless Credit Partners Under Maintenance
90 days ago
100.0 % uptime
Today
BillEase (Philippines) Operational
Kredivo Operational
Akulaku Operational
Uangme (Indonesia) Operational
Cashalo (Philippines) Operational
Indodana Operational
90 days ago
100.0 % uptime
Today
Atome Under Maintenance
90 days ago
100.0 % uptime
Today
QR Code Partners Operational
90 days ago
99.98 % uptime
Today
DANA (QRIS) Operational
90 days ago
99.97 % uptime
Today
Linkaja (QRIS) Operational
90 days ago
100.0 % uptime
Today
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Cebuana (Philippines) Operational
ECPay (Philippines) Operational
Virtual Accounts Bank Partners Degraded Performance
90 days ago
99.99 % uptime
Today
BCA Degraded Performance
90 days ago
100.0 % uptime
Today
BJB Operational
90 days ago
100.0 % uptime
Today
BNI Operational
90 days ago
99.95 % uptime
Today
BRI Operational
90 days ago
100.0 % uptime
Today
BSS Operational
90 days ago
100.0 % uptime
Today
BSI Operational
90 days ago
100.0 % uptime
Today
CIMB Operational
90 days ago
100.0 % uptime
Today
DBS Operational
90 days ago
100.0 % uptime
Today
Mandiri Operational
90 days ago
99.98 % uptime
Today
Permata Operational
90 days ago
100.0 % uptime
Today
PVcom Bank (Vietnam) Operational
90 days ago
100.0 % uptime
Today
Vietcapital (Vietnam) Operational
90 days ago
100.0 % uptime
Today
Woori (Vietnam) Operational
90 days ago
100.0 % uptime
Today
Third Party Data Connection Operational
Disbursement Degraded Performance
90 days ago
99.67 % uptime
Today
Batch Disbursements ? Operational
BCA Degraded Performance
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BDO Operational
90 days ago
99.87 % uptime
Today
GCASH Operational
BPI ? Operational
90 days ago
100.0 % uptime
Today
Philippines Banks & Ewallets Operational
90 days ago
98.8 % uptime
Today
Indonesia Banks & Ewallets Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PH GCASH Scheduled Maintenance Mar 21, 2023 01:00-05:00 WIB
Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: March 21, 2023 at 02:00AM (UTC+8)
End: March 21, 2023 at 06:00AM (UTC+8)
Duration: 4 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Posted on Feb 22, 2023 - 15:05 WIB
PH GCASH Scheduled Maintenance Mar 23, 2023 01:00-05:00 WIB
Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: March 23, 2023 at 02:00AM (UTC+8)
End: March 23, 2023 at 06:00AM (UTC+8)
Duration: 4 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Posted on Feb 22, 2023 - 15:06 WIB
Xendit Scheduled Maintenance Apr 9, 2023 01:00-02:00 WIB
Dear valued customers,

We would like to inform you that there will be a scheduled downtime on the following date:

Date: 9 April 2023
Day: Sunday
Duration: 1 Hour
Time:
Indonesia (ID): 01.00 AM - 02.00 AM (GMT+7)
Philippines (PH): 02.00 AM - 03.00 AM (GMT+8)

During the downtime, different products will have different impacts. Some payment channels will have callbacks delayed until after the maintenance window.

Please refer to the table below for a detailed breakdown based on your country of operations.

Indonesia

Virtual Account
- Payments processed normally but callbacks will be delayed

Retail Outlet
- Payments processed normally but callbacks will be delayed

Cards
- Payments processed normally

eWallet
- Payments processed normally

QR Code
- Payments processed normally

Paylater
- Payments processed normally

Direct Debit
- Payments processed normally

Refund
- Refunds will be unavailable during maintenance window

Payment Link
- No impact

Disbursement
- Able to create disbursement but processing will be delayed up to 1 hour

Payouts API
- Requests to Payouts API endpoint will return an error response
- Unable to create payouts during maintenance

Batch Disbursement
- Unable to create and approve from Xendit dashboard

Top Up
- Able to proceed but funds will only show up after maintenance

Withdrawal
- On-demand withdrawals will be disabled until after maintenance

Auto Withdrawal
- No impact

XenPlatform
- New sub-account creation will be unavailable during maintenance
- Transfers will be unavailable during maintenance
- Get balance API will be unavailable during maintenance
- Consolidated reporting will be disabled

Transaction & Balance Report APIs
- Will be unavailable during the maintenance

Xendit Dashboard
- Unaccessible during the maintenance

Philippines

Retail Outlet
- Payments processed normally

Cards
- Payments processed normally

eWallet
- Payments processed normally

Paylater
- Payments processed normally

Direct Debit
- Payments processed normally

Refund
- Refunds will be unavailable during maintenance window

Payment Link
- No impact

Disbursement
- Able to create disbursement but processing will be delayed up to 1 hour

Payouts API
- Requests to Payouts API endpoint will return an error response
- Unable to create payouts during maintenance

Batch Disbursement
- Unable to create and approve from Xendit dashboard

Top Up
- Able to proceed but funds will only show up after maintenance

Withdrawal
- On-demand withdrawals will be disabled until after maintenance

Auto Withdrawal
- No impact

XenPlatform
- New sub-account creation will be unavailable during maintenance
- Transfers will be unavailable during maintenance
- Get balance API will be unavailable during maintenance
- Consolidated reporting will be disabled

Transaction & Balance Report APIs
- Will be unavailable during the maintenance

Xendit Dashboard
- Unaccessible during the maintenance

We are improving this system to improve better service for you.

We deeply apologize for the inconvenience.
If you need further assistance, please contact us at:
- Email: help@xendit.co for Indonesia
- Email: help@xendit.ph for Philippines

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Posted on Mar 07, 2023 - 17:54 WIB
Past Incidents
Mar 20, 2023
Kredivo PayLater disruption
Resolved - This incident has resolved and transactions are back to normal.
Mar 20, 20:28 WIB
Identified - Our partner has confirmed that there is an issue on their side and are looking into a fix.
Mar 20, 19:35 WIB
Investigating - We are experiencing a disruption in Kredivo PayLater.

Affected entities:
- Instamoney: PAYLATER KREDIVO
- Xendit: PAYLATER KREDIVO

Market:
- Indonesia

Impact:
- Intermittent timeouts on PAYLATER for creation of plans and completing charge requests
- You will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
Mar 20, 19:26 WIB
Mar 19, 2023
QRIS transactions disruption
Resolved - This incident has been resolved and QRIS operations have resumed normal performance. We sincerely apologise for the disruption to the service.
Mar 19, 17:21 WIB
Investigating - Dear customers

We are experiencing a disruption to all QRIS services in Indonesia. This impacts all QRIS operations across all channels, from creation to payment.

We are urgently investigating this issue. Meanwhile we recommend that you direct your end users to an alternative form of payment other than QRIS, if possible. We sincerely apologise for the inconvenience caused.
Mar 19, 16:45 WIB
GCASH ewallets disruption
Resolved - Our partner has confirmed that the issue is resolved and we are seeing successful payments. GCASH payments have resumed normal performance.
Mar 19, 14:06 WIB
Update - We are continuing to investigate this issue.
Mar 19, 14:05 WIB
Investigating - Dear customers

We are observing intermittent errors in GCASH ewallet payments. Impact:
— You will still be able to create a charge using GCASH but customers may not be able to complete the payment and encounter errors on the GCASH side
You may want to consider directing your customers to alternative channels while the issue persists.

We are in touch with our partner and will provide an update when available.
Mar 19, 13:23 WIB
BPI - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 02:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 WIB
Update - We will be undergoing scheduled maintenance during this time.
Mar 15, 15:57 WIB
Scheduled - Dear Valued Customers,

In order to improve the service level and reliability, BPI will have a scheduled System Maintenance at the following time:

Start : Sunday, 19 March 2023 at 00:00 (GMT+8)
End : Sunday, 19 March 2023 at 02:00 (GMT+8)
Duration : 2 Hours

During this period, all Direct Debit Transactions via BPI will be unavailable.

Please suggest your customer to refrain of creating BPI Direct Debit transactions during the maintenance period.

We apologize for this inconvenience.

Thank you
Mar 18, 23:00 WIB
Mar 18, 2023
DANA QRIS disruption
Resolved - This incident has been resolved as our partner has updated that the issue has ceased on their side, and we are not experiencing the same errors.
Mar 18, 21:10 WIB
Identified - Dear customers

We are experiencing a disruption to DANA QRIS payments. Our partner has confirmed that there is an ongoing issue.

Impact:

Impact:
- QR string can be successfully generated
- End-customer can only pay QR strings with DANA mobile app, other apps will return errors

We will update as soon as we can.
Mar 18, 19:19 WIB
BCA Switcher VAs - intermittent errors in creation
Resolved - This incident has been resolved and BCA switched VA creation has resumed normal performance. We apologise for any inconvenience caused.
Mar 18, 17:56 WIB
Identified - Dear customers

We are observing an incident with BCA Switcher VA creations for Indonesia. Our partner has confirmed that an issue is ongoing which they are looking into.

You may experience intermittent errors when creating BCA VAs.

We will update as soon as we have more info.
Mar 18, 17:32 WIB
Delayed disbursements in Philippines to GCASH
Resolved - This incident has been resolved and disbursements have resumed regular performance. We are still waiting for partners to confirm the root cause and will update when we have details.
Mar 18, 15:59 WIB
Investigating - Dear Valued Customers,

We are detecting delayed disbursements to Philippines GCASH accounts .

Impact:

- All disbursements with amounts less than or equal to PHP 50,000 will be delayed until the issue is resolved.

- No impact for transactions with amounts more than PHP 50,000.

We are working with our partners to investigate the issue and will share more details when available.

Please refrain from transacting to GCASH accounts with amounts less than or equal to 50k PHP in the meantime. There is no impact on transactions of more than 50k PHP.

We apologize for the inconvenience caused.

If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.
Mar 18, 15:13 WIB
Mar 17, 2023
TPI Ecwid Delayed Order Update Callback
Resolved - Dear Customers,

We have detected callback delays with our TPI Ecwid partners. We have implemented a fix for the problem and are currently monitoring it.

Impact:
- End customers can pay, but the payment status will not update on their Ecwid seller dashboard
- There will be a delayed order update callback to the seller dashboard

No action is needed by the merchant or end user

Regards,
Xendit Customer Success
Mar 17, 09:30 WIB
Mar 16, 2023
7Eleven Payment Services Disruption (for Retail Outlet PH)
Resolved - This incident has been resolved.
Mar 16, 22:38 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 22:28 WIB
Investigating - Dear customers

We have detected issues with the 7Eleven Services

Impact:
- New payment codes cannot currently be generated for this product.
- Payment cannot be made using the payment code.
- Invoices cannot be generated

Our partner has acknowledged and identified the issue and we are currently in the process of working with the relevant teams to resolve this.

Regards,
Xendit Customer Success
Mar 16, 21:47 WIB
Delayed Processing in PH Disbursements for amount <= PHP 50K
Resolved - This incident has been resolved.
Mar 16, 19:46 WIB
Update - We are continuing to investigate this issue.
Mar 16, 16:05 WIB
Investigating - Dear Valued Customers,

We are detecting delayed disbursements to Philippines destinations.

Impact:
- All disbursements, withdrawals, and remittances with amounts less than or equal to PHP 50,000 will be delayed until the issue is resolved.
- No impact for transactions with amounts more than PHP 50,000.

We are working with our partners to investigate the issue and will share more details when we have one.
Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact on transactions of more than 50k PHP.

We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Success
Mar 16, 15:28 WIB
eWallet DANA Disruption
Resolved - This incident has been resolved.
Mar 16, 17:30 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 17:23 WIB
Update - We are continuing to investigate this issue. We would like to inform you that both DANA eWallet and QA Codes are identified to be impacted.
Mar 16, 17:08 WIB
Investigating - Dear Customers,

We have detected an issue with Ewallet DANA.

Details
- We are seeing timeouts on EWALLET for the creation of charge requests
- This is currently affecting 100% of requests
- First triggered at 2023-03-16 16:13:45+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

We apologize for any inconvenience this might cause.

Regards,
Xendit Customer Success
Mar 16, 16:27 WIB
eWallet DANA Disruption
Resolved - We have received a notice from our partner that the issue has been resolved.
Thank you for your understanding and cooperation.

Regards,
Xendit Customer Success
Mar 16, 14:52 WIB
Monitoring - A fix has been implemented, and we are currently monitoring the system.
Mar 16, 14:42 WIB
Investigating - Dear Customers,

We have detected an issue with Ewallet DANA.

Details
- We are seeing intermittent timeouts on EWALLET for the creation of charge requests
- This is currently affecting 100% of requests
- First triggered at 2023-03-16 14:08:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

We apologize for any inconvenience this might cause.

Regards,
Xendit Customer Success
Mar 16, 14:22 WIB
PH GCASH Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:01 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: March 16, 2023 at 02:00AM (UTC+8)
End: March 16, 2023 at 06:00AM (UTC+8)
Duration: 4 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Feb 22, 15:04 WIB
Mar 15, 2023
Direct Debit Service Disruption on UBP channel
Resolved - The issue has been resolved.
Thank you for your understanding and cooperation.

Regards,
Xendit Customer Success
Mar 15, 17:33 WIB
Monitoring - We have received a notice from our partner that the issue has been resolved.
The channel is enabled to receive requests again. We will continue monitoring.
Mar 15, 15:41 WIB
Update - We are continuing to investigate this issue.
Currently, we are no longer accepting requests on this channel while the investigation continues. We'll share more details when we have one.

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Success
Mar 15, 14:48 WIB
Investigating - Dear Valued Customer,

We are currently seeing service degradation on our Direct Debit UBP channels.

Impact:
- Due to high error responses, customers attempting to use the Direct Debit UBP channel will receive error responses.

We are working with our partners to investigate the issue and will share more details when we have one.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Mar 15, 14:21 WIB
eWallet DANA Disruption
Resolved - We have received a notice from our partner that the issue has been resolved.
Thank you for your understanding and cooperation.

Regards,
Xendit Customer Success
Mar 15, 17:05 WIB
Investigating - Dear Customers,

We have detected an issue with Ewallet DANA.

Details
- We are seeing intermittent errors on EWALLET for the creation of charge requests
- This is currently affecting about 1% of requests over every 30 minutes.
- First triggered at 2023-03-15 13:40 +07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

We apologize for any inconvenience this might cause.

Regards,
Xendit Customer Success
Mar 15, 14:40 WIB
Delayed Processing in PH Disbursements, Remittances and Withdrawals
Resolved - The issue has been resolved.
Thank you for your understanding and cooperation.
Mar 15, 15:46 WIB
Monitoring - We have received a notice from our partner that the issue has been resolved. We will continue monitoring.
Mar 15, 15:39 WIB
Update - We are continuing to investigate this issue.
Mar 15, 14:48 WIB
Update - We are continuing to investigate this issue.
Mar 15, 14:48 WIB
Investigating - Dear Valued Customers,

We are detecting delayed disbursements to Philippines destinations.

Impact:
- All disbursements, withdrawals, and remittances with amount less than or equal to PHP 50,000 will be delayed until issue is resolved.
- No impact for transactions with amount more than PHP 50,000.

We are working with our partners to investigate the issue, and will share more details when we have one.

Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact to transaction of more than 50k PHP.

We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.
Mar 15, 11:12 WIB
Transactions Intermittent Delay
Resolved - Dear valued customers,

We've detected a network issues within our system at 13:17 GMT +7 (JKT time) for around 30 minutes which impacts:
- Several transactions having intermittent delays.

This issue has been resolved. We apologize for the inconvenience.

Kind regards,
Xendit support team.
Mar 15, 01:30 WIB
Mar 14, 2023
BSI VA Disruption
Resolved - Dear valued customers,

Virtual account creation and update for BSI VA had an issue between 7:28 - 7:56 pm GMT +7 (JKT) with these impacts:
- BSI VA creation and update will remain in pending status

This issue has been resolved.

We are sorry for any inconvenience caused. And thank you for your understanding and patience.

Kind regards,
Xendit Customer Support
Mar 14, 19:30 WIB
PH Disbursement - BDO destination channel disruption
Resolved - Dear Valued Customers,

We previously detected that BDO Unibank destination channel had an issue for remittance payout product

Impact:
- Remittance payout to BDO

This issue has been resolved.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support
Mar 14, 16:30 WIB
Cards BCA PG Disruption
Resolved - This incident has been resolved.
Mar 14, 15:20 WIB
Investigating - Dear customers,

We have detected issues in the following services starting from 14:01 GMT +7 (JKT Time):

Cards
- Merchants using BCA PG when creating a card Charge will receive intermittent error

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

We apologize for the inconvenience.

Regards,
Xendit Support
Mar 14, 15:01 WIB
Virtual Account Creation & Update Disruption
Resolved - Dear Customers,

We would like to inform you regarding a disruption to Virtual Account Creation and Update which happened between 09:00 - 10:12 am GMT + 7.

Impact of these disruption were:
1. Virtual Account creation/update request within these times stays at PENDING status until it is completely processed

2. Requested Virtual Account creation/update within these times couldn't be paid due to stuck in PENDING status

3. Callback for the activation will be delayed.

This issue has been resolved and all Virtual Account creation/update request has been reconciled.

We apologize for the inconvenience

Regards,
Xendit Customer Support.
Mar 14, 09:00 WIB
Mar 13, 2023

No incidents reported.

Mar 12, 2023
CIMB Cards Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 12:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 22:00 WIB
Scheduled - Dear Valued Customers,

In order to improve the service level and reliability of cards transactions, CIMB will have a scheduled System Maintenance at the following time:

Start : Saturday, 11 March 2023 at 22:00 (GMT+7)
End : Sunday, 12 March 2023 at 12:00 (GMT+7)
Duration : 14 Hours

During this period, CIMB-issued Credit or Debit Card will not be able to perform Cards transactions.

Please suggest your customer to use Cards from other banks (non-CIMB) during this maintenance period.

We apologize for this inconvenience.

Thank you.
Mar 10, 17:06 WIB
BNI System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 02:01 WIB
Scheduled - Dear Valued Customers,

In order to improve the service level and reliability, BNI will have System Maintenance at the following time:

Date: Sunday, 12 March 2023
Time: 02:00 - 05:00 (GMT+7)
Duration: 3 Hours

At that time, these services can not be accessed :

1. Create VA, Update VA and Check VA
2. Payment Notifications / Callback
3. BNI eCollection & RDL

You can still conduct payment on BNI VA but Callback will be delayed. However for best practice, we suggest you to conduct payment when system maintenance is finished.

We are improving this system to improve better service for you.

We deeply apologize for the inconvenience.
If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Mar 7, 13:32 WIB
Mar 11, 2023
Mar 10, 2023

No incidents reported.

Mar 9, 2023
PH GCASH Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 9, 05:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 01:00 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance dates in order to improve their services with the details as follows:

Start: March 09, 2023 at 02:00AM (UTC+8)
End: March 09, 2023 at 06:00AM (UTC+8)
Duration: 4 hours

Impact:
- Online/Offline payments to GCash Payments will not be processed
- Adjustments and refunds will also be not processed during this maintenance schedule
- During this maintenance, any disbursement transaction to PH_GCASH as destination channel may fail or get stuck in pending/disbursing.


Please refrain from transacting to this eWallet payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support
Feb 22, 15:02 WIB
Mar 8, 2023
PH disbursements disruption to GCASH
Resolved - This incident has been resolved.
Mar 8, 21:18 WIB
Identified - The issue has been identified and a fix is being implemented.
Mar 8, 18:35 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 18:06 WIB
Identified - Our partner has acknowledged the issue. We are following up with our partner on the situation.
Mar 8, 16:48 WIB
Investigating - Dear Valued Customers,
We were informed that there's currently a delay in processing remittances, disbursements, and withdrawals to PH_GCASH.

Impact:
- Disbursements and Withdrawals to GCash
- Remittance payouts to GCash with
- Created disbursements to channels with cut-off processing for all amounts might intermittently FAIL

Please refrain from transacting to this destination channel for transactions of less than or equal to PHP 50k in the meantime.

We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Mar 8, 16:46 WIB
BNI VA creation disruption
Resolved - This incident has been resolved.
Mar 8, 17:47 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 17:36 WIB
Investigating - Dear customers,

We have detected issues with BNI VA.

Behavior:
- Payment callback will be delayed.
- BNI VA creation and update will be delayed.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

Thank you for your understanding.
Mar 8, 17:12 WIB
Mar 7, 2023
Direct Debit BPI Disruption
Resolved - This incident has been resolved.
Mar 7, 23:00 WIB
Monitoring - The channel has recovered, and we're monitoring the situation closely.
Mar 7, 17:44 WIB
Identified - Our partner has acknowledged the issue. We are following up with our partner on the situation.
Mar 7, 17:27 WIB
Investigating - Dear customers,

We have detected issues starting from 16:22 GMT+7 for the following services:

BPI Direct Debit
- You will be expected to see a 503 HTTP response code for all BPI direct debit with a CHANNEL_UNAVAILABLE error code while the issue persists.

We are working with our partner to resolve this issue and will keep this page updated as we learn more.
Mar 7, 16:58 WIB
EWALLET DANA Disruption
Resolved - This incident has been resolved.
Mar 7, 17:24 WIB
Monitoring - We have received a notice from our partner that the issue has been resolved. We will continue monitoring.
Mar 7, 14:01 WIB
Investigating - Dear Customers,

We have detected an issue with Ewallet DANA. At the moment, you will able to initiate transactions but will receive a SERVER_ERROR with an HTTP 500 response on a percent of requests.

Details
- We are seeing intermittent timeouts on EWALLET for the creation of charge requests
- This is currently affecting over 4% of requests over the last 10 minutes.
- First triggered at 2023-03-07 12:41:43+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

We apologize for any inconvenience this might cause.

Regards,
Xendit Customer Success
Mar 7, 12:57 WIB
Mar 6, 2023
EWALLET DANA Disruption
Resolved - This incident has been resolved.
Mar 6, 20:39 WIB
Identified - We have received a notice from our partners about an internal issue on their system. We will continue to monitor.
Mar 6, 15:48 WIB
Investigating - Dear Customers,

We have detected an issue with Ewallet DANA. At the moment, you will able to initiate transactions but will receive a SERVER_ERROR with an HTTP 500 response on a percent of requests.

Details
- We are seeing intermittent timeouts on EWALLET for the creation of charge requests
- This is currently affecting over 3% of requests over the last 5 minutes.
- First triggered at 2023-03-06 15:09:43+07:00
- Percentage of errors: 3.80%

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

We apologize for any inconvenience this might cause.

Regards,
Xendit Customer Success
Mar 6, 15:25 WIB
Degraded performance on webhook delivery
Resolved - Dear Customers,

We noticed a degraded performance on webhook or callback delivery to your server URLs in Live mode last night around 20:21 (Jakarta Time) for 1 minute. We are seeing healthy webhook traffic now and you may expect normal behavior.

We will continue to monitor the traffic and also reconcile the affected webhooks. We are aiming to reconcile all affected webhooks:
1. For the delayed callback, we will resend the callback.
2. For delayed status updates, we will update the status accordingly.

We apologize for any inconvenience this might cause.

Regards,
Xendit Customer Support
Mar 6, 20:00 WIB
PH Disbursements Disruption
Resolved - We've confirmed that this incident is resolved with our partners
Mar 6, 12:49 WIB
Monitoring - We've observed that the BancNet maintenance has completed and delayed disbursements between 1-50k are being processed as normal. We will continue to monitor until we confirm that services have fully been restored.
Mar 6, 12:23 WIB
Update - We are continuing to monitor and work with our partners to get information on this incident
Mar 6, 11:53 WIB
Identified - We have received a notice from our partners that there is a maintenance event with InstaPay. We will continue to monitor
Mar 6, 09:40 WIB
Investigating - Dear Customers,

Our systems have detected unusual behavior from our UnionBank and SBC partners. While we investigate, we expect the following impact:

All PHP disbursement with amount 1-50k will be delayed. This includes remittance and withdrawal.

We will continue to monitor and keep you updated as we work with the partner.
Mar 6, 09:01 WIB
Disruption to Direct Debit UBP
Resolved - Our partner's emergency maintenance has concluded and we've confirmed that systems are working as expected.
Mar 6, 08:27 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 08:49 WIB
Identified - Dear Customers,

We are currently facing an issue with one of our bank partners on high error rates and high latency for direct debit UBP payments since 08:10 AM GMT+7. We already raised this to the partner, and they’re currently checking the root cause.

The impact to you is you would see 503 CHANNEL_UNAVAILABLE error for UBP direct debit while the issue persists.

For now, we enabled the circuit breaker to prevent payments from being processed until we receive the partner's advice.

We apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.ph.

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Success
Feb 28, 10:39 WIB
UBP Disbursements Disruption
Resolved - We've confirmed that this maintenance has concluded at 6AM GMT+8
Mar 6, 08:16 WIB
Monitoring - Maintenance has been extended to March 6th 2AM GMT+8. We are working with the partner to monitor the health of this channel.
Mar 5, 23:59 WIB
Investigating - Dear Customers,

We have just confirmed that UBP is having emergency maintenance from 15:40 PM - 23:59 GMT+8. The impact is

1. All PHP disbursements will be delayed in processing
2. All PHP withdrawals will be delayed in processing
3. All PHP regional remittance payouts in pending
Mar 5, 14:59 WIB
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