Xendit Status

All Systems Operational

API Operational

Cards Operational

eWallets Operational

Cardless Credit Operational

Virtual Accounts Operational

Retail Outlet Operational

Recurring Payments Operational

Payouts Operational

xenDisburse Operational

xenPlatform Operational

Callback Operational

Cards Refund Operational

eWallets Operational

Virtual Accounts Operational

Retail Outlets Operational

Invoices Operational

Disbursements Operational

xenPlatform Operational

Dashboard Operational

xenInvoice Operational

xenBatch Operational

eWallets Partners Operational

OVO Operational

Dana Operational

LinkAja Operational

Virtual Accounts Bank Partners Operational

BCA Operational

Mandiri Operational

BNI Operational

BRI Operational

Permata Operational

Retail Outlet Partners Operational

Alfamart Operational

Indomaret Operational

Cardless Credit Partners Operational

Kredivo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 12, 2020

Permata Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 13:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:00 WIB

Scheduled - Dear Customers,

We have been informed that Bank Permata is having a scheduled maintenance on the following date:
- Date: 12 July 2020
- Time: 01:00 – 13:00 WIB

During this maintenance window,
- Disbursements to Permata of amount higher than Rp50,000,000 will be delayed until the maintenance is over.
- Permata VA can not be paid during this time.

Thank you.
Jul 7, 17:26 WIB

Delay in Alfamart Payment Code Creation

Resolved - The incident has been resolved
All delayed Alfamart Payment Code have been processed
Apologize for the inconvenience and we thank you for your patience
Jul 12, 12:34 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 12, 12:25 WIB

Identified - Dear customers,

We have identified delay in Alfamart Payment Code creation
We are working to resolve this issue
Jul 12, 12:18 WIB

Disruption to Disbursements

Resolved - The incident has been resolved.
All delayed disbursements have been processed. We thank you for your patience
Jul 12, 11:57 WIB

Monitoring - Disbursements has been operating again normally and we are actively monitoring the progress to ensure all delayed disbursements will be processed
Jul 12, 11:34 WIB

Investigating - Dear Customer,
We have identified disbursements delay to BNI, BRI, and MANDIRI recipients
We are working together with our bank partners to resolve this issue as soon as possible
Jul 12, 11:22 WIB

Jul 11, 2020

BNI VA Create/Update Delay

Resolved - This incident has been resolved
All BNI VA creation and update are operating normally
We thank you for your patience
Jul 11, 08:07 WIB

Investigating - Dear customers,
We have detected delay in BNI VA creation and update
We have contacted BNI to investigate further
At this moment, any BNI VA creation or update may experienced delay until further notice
Apologize for the inconvenience caused
Jul 11, 07:48 WIB

Jul 10, 2020

Mandiri VA Maintenance

Completed - The scheduled maintenance has been completed.
Jul 10, 05:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:01 WIB

Scheduled - Dear Customers,

Due to a maintenance on our partner, transactions with Mandiri VA can not be paid during this period.

We highly suggest you to encourage end user to change the payment method during this period.

Thank you for your attention.
Jul 5, 22:14 WIB

Jul 9, 2020

Issues with Xendit Dashboard and Transactions Callback

Resolved - Dear Customer,

We would like to inform you that all issues with Xendit payments and Dashboard have now recovered.

Our team will be running a post-mortem to ensure this issue does not occur in the future.

We apologize for any inconveniences caused. And we thank you for your patience.

Let us know if you are still experiencing issues.
Regards,
Jul 9, 19:21 WIB

Identified - We would like to give an update regarding the issues below:

You might receive errors when the Xendit dashboard accessing homepage
You might be unable to activate payment methods

Other Xendit products and payment callbacks have now recovered, and we are monitoring the health to ensure this issue is resolved.
Jul 9, 19:12 WIB

Investigating - Dear Customers,
We would like to inform you regarding an issue that might be affecting your transactions and might be delaying callbacks.

Xendit dashboard is also experiencing errors intermittently.

We are currently investigating the issue with our team. And we will update this as soon as possible.

We apologize for any inconveniences that might affect your experience.

Regards
Xendit
Jul 9, 18:55 WIB

Xendit Public Website Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:01 WIB

Scheduled - Dear Customers,

Please be advised that we will be performing maintenance to our public website (https://www.xendit.co).

Schedule:
Wednesday, 8 July 2020, 11pm - 12am WIB.

Impact:
You will not be able to access our public website (https://www.xendit.co) during the maintenance period. Our other websites such as Xendit Docs (https://docs.xendit.co) and Xendit API Reference (https://xendit.github.io/apireference) will still be available.

Recommendation:
If you need to access our dashboard (https://dashboard.xendit.co) during the maintenance period, please go directly to https://dashboard.xendit.co.

We appreciate your understanding and our apologies for any inconvenience caused.

Warm regards,
Xendit Customer Support
Jul 1, 16:59 WIB

Jul 8, 2020

Jul 7, 2020

No incidents reported.

Jul 6, 2020

Disruption to Alfamart Payments

Resolved - We have confirmed this issue to be resolved by Alfamart.

Please let us know if there are any ongoing issues with your Alfamart Payments.

Alfamart payments are being will be accepted and the notification will go through.

If you are experiencing any issues please contact us via help@xendit.co

Thank you
Jul 6, 15:49 WIB

Monitoring - Alfamart has confirmed that they have fixed the issue, and we have confirmed the ability to make payment through Alfamart.

Our team will continue monitoring recovery status.
Jul 6, 15:45 WIB

Identified - Alfamart has confirmed the issue with their system and we are awaiting the resolution.
Jul 6, 15:39 WIB

Investigating - Dear Customer,

We would like to inform you regarding an issue with Alfamart payments due to an outage from the Alfamart system. Your end customers will not be able to make payments through Alfamart until this issue has been resolved.

Please refer your customers to make payments through another channel to avoid customer dissatisfaction.

We are in touch with Alfamart to investigate this issue immediately.

We apologize for the inconvenience.

Xendit Customer Success.
Jul 6, 15:29 WIB

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

BNI VA Disruption

Resolved - Dear Customer,

BNI VA Disruption is just resolved. The operation is now back to normal.
We Apologized for the inconvenience.

If you have any questions, don't hesitate to contact us.

Thank you for your understanding,
Xendit Customer Support
Jul 1, 20:09 WIB

Investigating - Dear Customers,

BNI is again experiencing intermittent issues.

Both our and their teams have acknowledged the issue and are working on a resolution.

While this continues:
1. BNI VA updates may return errors
2. Payment notification will be delayed

We are proactively working with BNI to resolve this issue as soon as possible and will update this page when it has been resolved.

We apologize for the inconvenience.

Thank you,
Xendit Customer Support.
Jul 1, 15:18 WIB

BNI VA Disruption

Resolved - Dear Team,

Our partner has fixed the problem and issue should have been resolved already. BNI VA service is running normally and customers are able to make a payment.

Please do let us know if you need further assistance.

Thank you.
Jul 1, 14:40 WIB

Investigating - Dear Customers,

We have been informed of a temporary disruption to BNI virtual accounts caused by an intermittent issue with BNI's services.
Our team has acknowledged the issue and are working on a resolution.

While this continues:
1. BNI VA creation and updates may return errors
2. Customers may not be able to make payment into BNI VAs
3. Payment notification will be delayed

We are proactively working with BNI to resolve this issue as soon as possible, and will update this page when it has been resolved.

We apologize for the inconvenience.

Thank you,
Xendit Customer Support.
Jul 1, 14:14 WIB

Jun 30, 2020

No incidents reported.

Jun 29, 2020

Dana Disruption in Staging Environment

Resolved - Dear Customers,

Our team has resolved the disruption. DANA staging can be working again as usual.
We apologized for the inconvenience.

Thank you
Xendit Customer Support
Jun 29, 22:27 WIB

Investigating - Dear Customer,

Currently, we are having a temporary disruption for DANA in our staging environment.

Impact:
Customer can't see the previous transaction on the dashboard

Our team already acknowledge and we are working on fixing the issue.

Apologize for the inconvenience,
Xendit Customer Support
Jun 29, 20:54 WIB

Jun 28, 2020

BCA Disbursement Disruption

Resolved - Dear Customers,

Regarding the previous BCA Disbursement disruption, we would like to inform you that the issues are already resolved. The service is back to normal again.

Apologies for the inconvenience.
Feel free to reach out to help@xendit.co if you need further help.

Thank You,
Xendit Customer Support
Jun 28, 12:43 WIB

Monitoring - Dear customer,

We would like to inform you that BCA is experiencing an issue now. During this time, it will impact our services as follow:

1. Xendit Disbursements to BCA with amount 10.000-50.000.000 that were created before 11:30 AM (WIB/ GMT+7) will receive FAILED status
2. Xendit Disbursements to BCA with amount 10.000-50.000.000 that were created after 11:30 AM (WIB/ GMT+7) will receive PENDING status until further notice

BCA has acknowledged the issue and is working on a resolution. We will proactively follow up to BCA and will inform again once it has been resolved. We are sorry for the inconvenience.

Thank you
Xendit Customer Support
Jun 28, 12:16 WIB