All Systems Operational
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Credit/Debit Cards ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Direct Debit Bank Partners Operational
BRI (Indonesia) Operational
BCA KlikPay (Indonesia) Operational
BCA OneKlik (Indonesia) Operational
BPI (Philippines) Operational
Unionbank (Philippines) Operational
eWallets Partners Operational
90 days ago
100.0 % uptime
Today
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay (Indonesia) Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
Shopeepay (Philippines) Operational
90 days ago
100.0 % uptime
Today
PayLater / Cardless Credit Partners Operational
90 days ago
100.0 % uptime
Today
BillEase (Philippines) Operational
Kredivo Operational
Akulaku Operational
Uangme (Indonesia) Operational
Cashalo (Philippines) Operational
Indodana Operational
90 days ago
100.0 % uptime
Today
Atome Operational
90 days ago
100.0 % uptime
Today
QR Code Partners Operational
90 days ago
99.93 % uptime
Today
DANA (QRIS) Operational
90 days ago
99.87 % uptime
Today
Linkaja (QRIS) Operational
90 days ago
100.0 % uptime
Today
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Cebuana (Philippines) Operational
ECPay (Philippines) Operational
Virtual Accounts Bank Partners Operational
90 days ago
99.99 % uptime
Today
BCA Operational
90 days ago
100.0 % uptime
Today
BJB Operational
90 days ago
100.0 % uptime
Today
BNI Operational
90 days ago
99.96 % uptime
Today
BRI Operational
90 days ago
100.0 % uptime
Today
BSS Operational
90 days ago
100.0 % uptime
Today
BSI Operational
90 days ago
99.99 % uptime
Today
CIMB Operational
90 days ago
100.0 % uptime
Today
DBS Operational
90 days ago
100.0 % uptime
Today
Mandiri Operational
90 days ago
100.0 % uptime
Today
Permata Operational
90 days ago
100.0 % uptime
Today
Third Party Data Connection Operational
Disbursement Operational
90 days ago
99.85 % uptime
Today
Batch Disbursements ? Operational
BCA Operational
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BDO Operational
90 days ago
99.87 % uptime
Today
GCASH Operational
BPI ? Operational
90 days ago
100.0 % uptime
Today
Philippines Banks & Ewallets Operational
90 days ago
99.44 % uptime
Today
Indonesia Banks & Ewallets Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 7, 2023
Resolved - Dear Customers,

We noticed that there was a disruption to ShopeePay eWallet payments beginning at 11:44:10am and has been resolved at 11:55am WIB. All of the services using ShopeePay eWallet payments have been restored to normal operation.

We apologize for the inconvenience caused.

Feb 7, 11:30 WIB
Feb 6, 2023
Resolved - Dear Customers,

This incident has been resolved. ShopeePay eWallet services are operating as per usual. We apologize for the inconvenience caused during 11.20AM - 11.58AM WIB.

Thank you.

Feb 6, 12:27 WIB
Monitoring - Dear Customers,

ShopeePay has informed us that the issues have been fixed at 11:58AM WIB, and we are currently monitoring this.

Thank you.

Feb 6, 12:13 WIB
Investigating - Dear Customers,

ShopeePay has informed us of a disruption to eWallet payments beginning at 11.20AM WIB. We are investigating ways to mitigate the issue while Shopeepay is resolving the root cause. This may result in ShopeePay payments being delayed or failing. We will update as more information becomes available.

We apologize for the inconvenience caused.

Feb 6, 12:02 WIB
Feb 5, 2023

No incidents reported.

Feb 4, 2023
Resolved - This incident has been resolved.
Feb 4, 00:39 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 00:17 WIB
Update - Dear customers,

We have an update for the incident impact.
BCA VA with prefix 7007115, 7007215, 7007015 are operating normally.
The payment disruption issue is happening for BCA VA other than the above prefixes.

We are working with bank partner to investigate the issue and we will share update when we have one.

Feb 3, 23:44 WIB
Investigating - Dear customers,

We are detecting an issue affecting payments to BCA Virtual Account, where number of BCA VA transactions dropped starting 10:45pm GMT+7
Potential impact: Your customers cannot make payment to BCA VA and/or payments will be delayed for the time being.
We are working with bank partner to investigate the issue and we will share update when we have one.

Feb 3, 23:33 WIB
Feb 3, 2023
Resolved - Dear customers,

We are detecting an intermittent disruption for Disbursements to BNI channel from 3:35-4:24pm GMT+7 for Indonesia market.
Affected disbursements, withdrawals, and remittances will be kept in PENDING and reconciled the next day.

We apologize for the inconvenience caused.

Feb 3, 16:00 WIB
Resolved - Dear customers,

All affected transactions have been processed successfully.
This incident has been resolved.

Feb 3, 13:40 WIB
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 11:18 WIB
Investigating - Dear customers,

We are experiencing delay in processing payments for Shopify orders.
Paid orders in Shopify will remain pending until issue is resolved.

Our team is working on this issue, and we will share more information when we have one.

Feb 3, 10:53 WIB
Resolved - Dear customers,

We detected degraded experience for API users on Feb 3rd 2023, 4:22-4:30 am GMT+7.
Several APIs returned 5xx errors, affecting approximately 10-20% of traffic during the time period.
API traffic returned to healthy/normal state again starting 4:30am GMT+7.

The incident is caused by an infrastructure upgrade affecting specific cluster, despite the activity is performed during low traffic hours.
We will evaluate this issue to minimize similar occurrence in the future.
We apologize for the inconvenience caused and we thank you for your patience.

Feb 3, 04:30 WIB
Feb 2, 2023
Resolved - Dear customers,

The incident has been resolved.
All delayed disbursements, withdrawals, and remittances have been processed successfully.

We apologize for the inconvenience caused and we thank you for your patience.

Feb 2, 14:36 WIB
Monitoring - Dear customers,

Our partners have implemented the fix and transactions are being processed again
We are monitoring for stability

Feb 2, 14:06 WIB
Investigating - Dear Customers,

We are detecting delayed disbursements to Philippines destinations

Impact: All disbursements, withdrawals, and remittances with amount less than equal to PHP 50,000 will be delayed until issue is resolved.
No impact for transactions with amount more than PHP 50,000.

We are working with our partners to investigate the issue, and will share more details when we have one.

Feb 2, 13:16 WIB
Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - DANA eWallet transactions have been stable since 21:15 WIB. Also partner confirmed issue resolved from their end.
This incident has been resolved.

Jan 31, 21:15 WIB
Identified - Awaiting updates from DANA, however looking at our transaction monitors error rates have gone up. Following up with DANA support team for updates.
Jan 31, 21:02 WIB
Monitoring - The last error occurred at 19:45 WIB, since then it has been stable. We will continue to monitor for another 20-min, before resolving the incident.
Updates awaited from DANA on the resolution, following up with DANA.

Jan 31, 19:45 WIB
Identified - Dear customer

We are seeing intermittent timeouts on EWALLET for creation of charge requests.

Affected entities:
- Xendit: EWALLET DANA
- Market: Indonesia
- impact to customer:
- We are seeing intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests.
- This is currently affecting over 3% of requests over the last 5 minutes

- First triggered at: 2023-01-31 18:37:43 (+7 GMT)

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jan 31, 19:06 WIB
Resolved - Partner connector stable since 20:26 WIB, resolving the issue now.
Jan 31, 21:03 WIB
Monitoring - Partner connector stable since 20:26 WIB, we continue to monitor further.
Jan 31, 20:26 WIB
Identified - Our circuit breaker has disabled the connector again at 20:44 (GMT+8). We will escalate this further to our partner.
Jan 31, 19:45 WIB
Monitoring - Partner confirmed issue has been resolved. Partner connector has been enabled since 20:25 (GMT+8).
We will continue to monitor transaction for the next 20-mins before going ahead to resolve the incident.

Jan 31, 19:25 WIB
Update - Our partner acknowledged that they currently monitoring and investigating an unexpected behavior from their APIs that may affect Xendit's API transactions. Their support team are already investigating the issue on their end. Further updates & ETA awaited from partner on the fix.
Jan 31, 18:01 WIB
Identified - Dear Customers,

We were informed that there's currently a delay in processing remittances, disbursements and withdrawals to PH Banks and eWallets due to system issues with our partner.
We already identified the issue and working on the fix with the partner.

Impact:
All disbursements less than or equal to 50k PHP will be delayed in processing
All remittances less than or equal to 50k PHP will be delayed in processing
All withdrawals less than or equal to 50k PHP will be delayed in processing

Issue start timestamp - 31/01/2023 - 16:58 (GMT+8)

Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime. There is no impact to transaction > 50k PHP.

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jan 31, 15:58 WIB
Resolved - Dear Customers,

We would like to inform of an issue which we identified affected our Third Party integrations, experiencing delayed callback to merchant - WooCommerce, Magento, WHMCS and ODOO.

We have since the occurrence of the issue - identified & fixed the root cause which was 'logical error'.

Country: ID and PH
Entity: Xendit
Timestamps:
start - Jan 30 2023, 18:30
end - Jan 31 2023, 15:32

Reconciliation of the transactions is currently in progress by sending the delayed callback.

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jan 31, 15:32 WIB
Resolved - The API issue has been resolved by UBP. This issue is now resolved.
Jan 31, 10:38 WIB
Monitoring - Issue has been resolved by UBP, we can now see successful test transactions since past 10 minutes. We have removed the circuit breaker. Merchants should no longer see CHANNEL_UNAVAILABLE at this time.
We will monitor further for next 20 mins, before resolving & closing this incident.

Jan 31, 10:16 WIB
Update - UnionBank OTP API issue has been escalated to our escalation PIC within UBP, it is being investigated by their support team, awaiting for an ETA from UBP on resolution of the issue on their end. Until the UBP issue is resolved, our circuit breaker will remain in place.
Jan 31, 09:46 WIB
Update - UnionBank acknowledged having an OTP API issue which is being investigated by their support team, further updates awaited from them.
Jan 30, 14:31 WIB
Update - The test transactions continue to fail. Circuit breakers for UnionBank remain enabled. Awaiting for update from bank partner.
Jan 30, 10:52 WIB
Update - The test transactions continue to fail. Circuit breakers for UnionBank remain enabled. Awaiting for update from bank partner.
Jan 29, 18:21 WIB
Update - The test transactions continue to fail. Circuit breakers for UnionBank remain enabled. Awaiting for update from bank partner.
Jan 29, 15:16 WIB
Identified - Dear Customers,

We are currently facing issue with our bank partner.

We’re experiencing high error rates and high latency for direct debit UBP payments. We already raised to the partner, and they’re currently checking root cause.

Impact -
- Merchants are expected to see 503 CHANNEL_UNAVAILABLE for UBP direct debit while the issue persists.

Action -
- We enabled the circuit breaker for now to prevent payments from being processed at the moment until UBP’s advice.

Latency spike started at 11:01AM GMT+7

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Jan 29, 14:20 WIB
Jan 30, 2023
Jan 29, 2023
Resolved - This incident has been resolved.
Jan 29, 14:17 WIB
Update - We are continuing to work on a fix for this issue.
Jan 29, 14:16 WIB
Update - UnionBank as acknowledged system connectivity issue on their end and are working on a fix.
We have enabled our circuit breaker - UBP is now disabled as as destination channel code.

Jan 29, 13:10 WIB
Identified - Dear Customers,

We are currently facing issue with our bank partner
We already identified the issue and working on the fix with the partner.

Impact:
- All disbursements
- All withdrawals
- All regional remittance payouts to PH_UBP with
- Created disbursements to channels with cut-off processing for all amounts might intermittently FAIL

Please refrain from transacting with amounts less than or equal to 50k PHP in the meantime.

We have enabled our circuit breaker - UBP is now disabled as as destination channel code.

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jan 29, 11:00 WIB
Jan 28, 2023
Resolved - This incident has been resolved. DANA services are operating as per usual.
Jan 28, 04:18 WIB
Monitoring - A fix has been implemented by our partner, and we have seen the errors stop. We are monitoring the results.
Jan 28, 04:15 WIB
Investigating - Dear customers,

We are aware of a disruption to DANA Ewallet and DANA QRIS services.

Impact to customer:

- We are seeing intermittent timeouts on EWALLET and QRIS for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 503 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Jan 27, 21:43 WIB
Jan 27, 2023
Resolved - This incident has been resolved. DANA services are operating as per usual.
Jan 27, 10:49 WIB
Monitoring - A fix has been implemented by our partner, and we have seen the errors stop. We are monitoring the results.
Jan 27, 10:42 WIB
Investigating - Dear customers,

We are aware of a disruption to DANA and DANA QRIS services.

Impact to customer:

- We are seeing intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Jan 27, 10:25 WIB
Resolved - This incident has been resolved. DANA services are operating as per usual.
Jan 27, 00:00 WIB
Update - We are continuing to investigate this issue.
Jan 26, 23:58 WIB
Investigating - Dear customers,

We are aware of a disruption to DANA and DANA QRIS services.

Impact to customer:

- We are seeing intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a percent of requests.

Our partner has confirmed that there is an internal issue on their side which they are resolving. We will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:

- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.
We apologize for the inconvenience caused.

Jan 26, 23:34 WIB
Jan 26, 2023
Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 08:13 WIB
Monitoring - Dear Valued Customers,

We were informed that retail outlet 7-Eleven is currently facing issue since 07:30 GMT+8

Impact:
- PH merchants cannot create 7ELEVEN payment code

Please refrain from transacting to this payment channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Jan 25, 08:03 WIB
Jan 24, 2023
Resolved - Dear Customers,

We are identified disbursement to BCA disruption at 10:20 PM - 10:45 PM.
The issue already resolved and the disbursement to BCA return to normal operation

Impact:
- Delayed process for disbursement to BCA

We suggest you to do the following action:
- Check for any remaining pending disbursement to BCA in the morning, following the partner uptime in here; https://docs.xendit.co/xendisburse/limits-and-processing-times#when-will-my-money-arrive

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jan 24, 22:30 WIB
Resolved - This incident has been resolved.
Jan 24, 08:33 WIB
Identified - Dear valued customers,

We have detected issues starting from 10:20PM GMT+7 to for the UBP Direct Debit service. You will be expected to see a 503 HTTP response code for UBP direct debit with a CHANNEL_UNAVAILABLE error code while the issue persists.

We are sorry for any inconvenience caused. And thank you for your understanding and patience.

Kind regards,
Xendit Customer Support

Jan 24, 06:55 WIB
Resolved - This incident has been resolved.
Jan 24, 08:22 WIB
Identified - Dear Customers,

We are currently facing issue with UBP as our bank partner
We already identified the issue and working on the fix with the partner.

Impact:
- Remittance with amount PHP less than or equal 50K PHP will be delayed and kept in PENDING
- Remittance with amount PHP more than 50K PHP is not affected
- There might be a slight delay for The Philippines disbursements and withdrawals with amount less than 50k

We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

Jan 23, 13:55 WIB