Xendit Status

Mar 2, 2026

Resolved - This incident has been resolved.
Mar 2, 01:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.
Mar 2, 01:30 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 2, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 2, 00:01 WIB

Mar 1, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 23:37 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 23:09 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 23:20 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 23:14 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 22:59 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 25.55s
- First triggered at: 2026-03-01 22:51:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 22:53 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 22:39 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 28.438s
- First triggered at: 2026-03-01 22:32:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 22:34 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 22:31 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.30% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-28 21:34:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 22:20 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 22:09 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 23.081s
- First triggered at: 2026-03-01 22:04:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 22:06 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 21:14 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 27.92s
- First triggered at: 2026-03-01 21:10:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 21:12 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 20:10 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.90% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-28 21:34:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 19:18 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 17:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 17:44 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 17:20 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.50% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-28 21:34:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 16:38 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 16:28 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.10% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-28 21:34:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 15:30 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 15:04 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 26.832s
- First triggered at: 2026-03-01 15:00:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 15:02 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 14:59 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.30% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-28 21:34:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 23:59 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 13:20 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 13:14 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 07:48 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 07:47 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 05:00 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 04:44 WIB

Payouts Disruption in Thailand

Resolved - This incident has been resolved.
Mar 1, 01:50 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts to the following THB destinations due to system issues with our partner.

TH_SCB: All amount
Mar 1, 01:40 WIB

VIRTUAL_ACCOUNT BNI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 01:29 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 01:11 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 01:20 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 01:09 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 01:03 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 00:30 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Mar 1, 00:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000
Mar 1, 00:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000
Feb 28, 23:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000
Feb 28, 23:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000
Feb 28, 23:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
PERMATA: 1-4999, above 250000001
Feb 28, 21:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Feb 28, 13:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Feb 28, 13:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Feb 28, 12:00 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Feb 28, 11:50 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Feb 28, 11:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Feb 28, 05:40 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Mar 1, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Mar 1, 00:01 WIB

Feb 28, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 23:20 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 23:08 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 22:40 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.40% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-28 21:34:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 21:43 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 20:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 20:34 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 20:19 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 27.881s
- First triggered at: 2026-02-28 20:12:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 20:14 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 19:00 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 18:54 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 16:48 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.40% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-28 00:13:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 15:55 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 15:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 15:44 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 15:50 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.20% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-28 00:13:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 11:35 WIB

BI Fast Maintenance

Completed - The scheduled maintenance has been completed.
Feb 28, 11:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Feb 25, 21:28 WIB

Update - We will be undergoing scheduled maintenance during this time.
Feb 25, 21:23 WIB

Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, our Bank partner will have scheduled maintenance with details below:

Start: 27 February 2026 22.00 GMT+7
End: 28 February 2026 11:30 GMT+7
Duration: 13 hours and 30 minutes

Impact during this maintenance:
1. Disbursements to other than BCA, Mandiri, BNI, BRI, CIMB, Permata and BSS with amount >100m to 250m IDR will be kept in pending until maintenance is over
2. During this maintenance, BRI VA, Mandiri VA and BSS VA would not be able to accept payments through BI-fast transfer option. Please encourage user to pay from other transfer method such as RTOL

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,

Xendit Customer Support
Feb 25, 21:23 WIB

PAYLATER KREDIVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 10:51 WIB

Identified - Dear Valued Customers,

We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on PAYLATER for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
-

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 10:45 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 10:26 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.30% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-28 00:13:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 00:19 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Feb 28, 08:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Feb 28, 08:10 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 05:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 05:34 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Feb 28, 05:10 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Feb 28, 03:30 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: 1-50000
Other banks and Ewallets: 1-50000
Feb 28, 03:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Feb 28, 02:20 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: 1-50000
Other banks and Ewallets: 1-50000
Feb 28, 02:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_SEC: above 50001
Feb 28, 01:50 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 28, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 28, 00:01 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Feb 28, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Feb 27 2026 15:55:00 GMT+0000
End Date: Fri Feb 27 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 22, 07:00 WIB

Feb 27, 2026

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 23:32 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.60% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-27 16:02:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 23:11 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 23:20 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 23:07 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 22:48 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.00% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-27 16:02:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 21:44 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Feb 27, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-9999, 100000001-1000000000
Feb 27, 22:20 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 21:43 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 29.799s
- First triggered at: 2026-02-27 21:38:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 21:40 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Feb 27, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Fri Feb 27 2026 13:55:00 GMT+0000
End Date: Fri Feb 27 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 22, 07:00 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 21:32 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.20% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-27 16:02:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 21:02 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 20:45 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.20% of requests in the last 15 minutes have been affected
- First triggered at: 2026-02-27 16:02:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 16:25 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 15:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 15:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 15:24 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Feb 27, 14:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BSI: 1-4999
Feb 27, 14:20 WIB

DIRECT_DEBIT BPI Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 13:52 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 13:43 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 13:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 13:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 13:04 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Feb 27, 12:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to IDR destinations with amount 50000001-100000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.
Feb 27, 12:30 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 10:50 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 10:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 10:44 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 10:35 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 07:29 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Feb 27, 09:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Feb 27, 08:50 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 27, 04:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 27, 04:04 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Feb 27, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Feb 26 2026 15:55:00 GMT+0000
End Date: Thu Feb 26 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 22, 07:00 WIB

Feb 26, 2026

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 23:42 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 23:07 WIB

EWALLET TRUEMONEY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 23:17 WIB

Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 23:15 WIB

QR_CODE DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 22:54 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 22:52 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 22:48 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 22:45 WIB

QR_CODE DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 22:47 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 22:46 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Feb 26, 22:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Feb 26, 22:20 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Feb 26, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Thu Feb 26 2026 13:55:00 GMT+0000
End Date: Thu Feb 26 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 22, 07:00 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 21:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 21:24 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Feb 26, 21:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

DANA: 1-9999
Feb 26, 20:40 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 21:23 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 20:19 WIB

QR_CODE DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 21:23 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 20:10 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 20:16 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 32.748s
- First triggered at: 2026-02-26 20:07:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 20:09 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Feb 26, 18:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 26, 18:10 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Feb 26, 18:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 26, 17:30 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 17:56 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 25, 23:45 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 16:02 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 16:02 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 15:20 WIB

VIRTUAL_ACCOUNT VIETCAPITAL Vietnam Disruption

Resolved - This incident has been resolved.
Feb 26, 13:43 WIB

Investigating - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT VIETCAPITAL creation due to disruption on our partner's end.

Impact:
- Virtual accounts creation might return 500 response intermittently

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Feb 26, 12:12 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 12:00 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 11:54 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 10:00 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 10:00 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 09:54 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 09:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 09:34 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 08:40 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 08:34 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 07:18 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 07:17 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 06:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 06:30 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 06:24 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Feb 26, 04:40 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000
Feb 26, 04:30 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 02:00 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 01:54 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Feb 26, 01:31 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 01:03 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Thu Feb 26 2026 02:00:00 GMT+0800
End Date: Thu Feb 26 2026 02:30:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Feb 26, 01:00 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Feb 26, 01:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 01:03 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Thu Feb 26 2026 02:00:00 GMT+0800
End Date: Thu Feb 26 2026 02:30:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Feb 26, 01:00 WIB

GCash Maintenance

Completed - The scheduled maintenance has been completed.
Feb 26, 01:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 01:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Feb 25, 17:19 WIB

Scheduled - Dear Customers,

We inform you that there will be a scheduled maintenance activity on our GCash Services to improve our systems.

Date: Thursday, February 26, 2026
Time: 2:00 AM – 2:30 AM (UTC+8)
Duration: 30 minutes

Impact: GCash and all its services will be temporarily unavailable during this maintenance window, including:
- GCash App
- InstaPay via GCash
- QRPH via GCash as issuer

If you need further assistance, please contact help@xendit.co

Sincerely,

Xendit Customer Support
Feb 25, 17:18 WIB

EWALLET DANA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 26, 00:07 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 26, 00:01 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Feb 26, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Feb 25 2026 15:55:00 GMT+0000
End Date: Wed Feb 25 2026 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 22, 07:00 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Feb 26, 00:00 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: All amount
Other banks and Ewallets: 1-50000
Feb 25, 23:40 WIB

Feb 25, 2026

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 25, 23:50 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 25, 23:44 WIB

DIRECT_DEBIT MAYBANK2U Malaysia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 25, 23:25 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 25, 23:10 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Feb 25, 22:40 WIB

Update - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 5000-9999, 100000001-1000000000
Feb 25, 22:30 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 250000001-1000000000
Feb 25, 22:20 WIB

Scheduled Maintenance for BPI Direct Debit

Completed - The scheduled maintenance has been completed.
Feb 25, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Feb 25 2026 13:55:00 GMT+0000
End Date: Wed Feb 25 2026 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Feb 22, 07:00 WIB

EWALLET GCASH Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 25, 15:31 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 25, 14:46 WIB

Payouts Disruption in Philippines

Resolved - This incident has been resolved.
Feb 25, 15:10 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
Feb 25, 15:00 WIB

VIRTUAL_ACCOUNT BJB Indonesia Disruption

Update - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 25, 10:10 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 25, 10:10 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

Impact:
- New virtual accounts cannot be created

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 25, 10:04 WIB

QRIS Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 25, 06:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 05:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 19:37 WIB

Scheduled - Dear Customers,

Please be advised that we will be performing maintenance on QRIS channel.

Schedule:
Wednesday, 25 Feb 2026, 5 AM - 6 AM WIB.

Impact:
QRIS channel will be operational. QR creation and payments won't be impacted.

Recommendation:
No action needed. If you encounter any issues, please contact us on help@xendit.co.

We appreciate your understanding and our apologies for any inconvenience caused.

Warm regards,

Xendit Customer Support
Feb 24, 19:36 WIB

EWALLET TRUEMONEY Thailand Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Feb 25, 04:48 WIB

Identified - Dear Valued Customers,

We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on TRUEMONEY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Thailand
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Feb 25, 04:46 WIB

Payouts Disruption in Indonesia

Resolved - This incident has been resolved.
Feb 25, 04:20 WIB

Identified - Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999
Feb 25, 04:10 WIB

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit Mar `2`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `2`, `2026` `22:55` - Mar `3`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit Mar `3`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `3`, `2026` `22:55` - Mar `4`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit Mar `4`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `4`, `2026` `22:55` - Mar `5`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit Mar `5`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `5`, `2026` `22:55` - Mar `6`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit Mar `6`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `6`, `2026` `22:55` - Mar `7`, `2026` `00:05` WIB

Past Incidents

Scheduled Maintenance

Scheduled Maintenance for BPI Direct Debit Mar 2, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit Mar 2, 2026 22:55 - Mar 3, 2026 00:05 WIB

Scheduled Maintenance for BPI Direct Debit Mar 3, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit Mar 3, 2026 22:55 - Mar 4, 2026 00:05 WIB

Scheduled Maintenance for BPI Direct Debit Mar 4, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit Mar 4, 2026 22:55 - Mar 5, 2026 00:05 WIB

Scheduled Maintenance for BPI Direct Debit Mar 5, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit Mar 5, 2026 22:55 - Mar 6, 2026 00:05 WIB

Scheduled Maintenance for BPI Direct Debit Mar 6, 2026 20:55-21:35 WIB

Scheduled Maintenance for BPI Direct Debit Mar 6, 2026 22:55 - Mar 7, 2026 00:05 WIB

Past Incidents

Scheduled Maintenance for BPI Direct Debit Mar `2`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `2`, `2026` `22:55` - Mar `3`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit Mar `3`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `3`, `2026` `22:55` - Mar `4`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit Mar `4`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `4`, `2026` `22:55` - Mar `5`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit Mar `5`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `5`, `2026` `22:55` - Mar `6`, `2026` `00:05` WIB

Scheduled Maintenance for BPI Direct Debit Mar `6`, `2026` `20:55`-`21:35` WIB

Scheduled Maintenance for BPI Direct Debit Mar `6`, `2026` `22:55` - Mar `7`, `2026` `00:05` WIB