All Systems Operational
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Recurring Payments Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Credit/Debit Cards ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Direct Debit Bank Partners Operational
BRI (Indonesia) Operational
BCA KlikPay (Indonesia) Operational
BCA OneKlik (Indonesia) Operational
BPI (Philippines) Operational
Unionbank (Philippines) Operational
eWallets Partners Operational
90 days ago
100.0 % uptime
Today
OVO Operational
Dana Operational
LinkAja Operational
Shopeepay (Indonesia) Operational
Gcash Operational
Paymaya Operational
Grabpay Operational
Shopeepay (Philippines) Operational
90 days ago
100.0 % uptime
Today
PayLater / Cardless Credit Partners Operational
90 days ago
100.0 % uptime
Today
BillEase (Philippines) Operational
Kredivo Operational
Akulaku Operational
Uangme (Indonesia) Operational
Cashalo (Philippines) Operational
Indodana Operational
90 days ago
100.0 % uptime
Today
QR Code Partners Operational
90 days ago
100.0 % uptime
Today
DANA (QRIS) Operational
90 days ago
100.0 % uptime
Today
Linkaja (QRIS) Operational
90 days ago
100.0 % uptime
Today
Retail Outlet Partners Operational
Alfamart Operational
Indomaret Operational
7-Eleven (Philippines) Operational
Cebuana (Philippines) Operational
ECPay (Philippines) Operational
Virtual Accounts Bank Partners Operational
BCA Operational
BNI Operational
BRI Operational
BSS Operational
Mandiri Operational
Permata Operational
Third Party Data Connection Operational
Disbursements Operational
90 days ago
99.96 % uptime
Today
Batch Disbursements ? Operational
BCA Operational
BRI Operational
BNI Operational
Mandiri Operational
Permata Operational
BDO Operational
90 days ago
99.96 % uptime
Today
GCASH Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 27, 2022
Completed - The scheduled maintenance has been completed.
May 27, 04:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 WIB
Scheduled - Dear Valued Customers,

We were informed that BPI destination channel has a scheduled maintenance in order to improve their services with the details as follows:

Start: May 26, 2022 at 10:00PM (GMT+8)
End: May 27, 2022 at 05:00AM (GMT+8)
Duration: 7 hours

Impact:
Disbursement transactions to PH_BPI may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_BPI as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

May 25, 11:02 WIB
May 26, 2022
Completed - The scheduled maintenance has been completed.
May 26, 03:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 WIB
Scheduled - Dear Valued Customers,

We were informed that EastWest Bank destination channel has a scheduled maintenance in order to improve their services with the details as follows:

Start: May 26, 2022 at 01:00AM (GMT+8)
End: May 26, 2022 at 04:00AM (GMT+8)
Duration: 3 hours

Impact:
Disbursement transactions to PH_EWB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_EWB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

May 25, 11:04 WIB
May 25, 2022
Resolved - A fix has been deployed and the issue has been resolved.
May 25, 09:32 WIB
Identified - We have identified an issue with our Dashboard that prevents users from going live as user website details are not properly saved.
May 25, 08:15 WIB
Resolved - Our services have resumed normal operation.
May 25, 00:07 WIB
Monitoring - We have identified the problem and have implemented a fix.
May 24, 23:51 WIB
May 24, 2022
Resolved - Our partner has informed us that they have issues on their side. You may experience timeouts when attemping to create E-Wallet charge.

It is safe to retry, but we advise to wait at leat 10 minutes between retries.

We are working with our partner to resolve the situation. We will keep you posted on the progress here.

May 24, 16:00 WIB
May 23, 2022
Resolved - Our fix remains stable. The problem has been fixed.
May 23, 21:30 WIB
Monitoring - Payment callback times are back to normal.
We are continuing to monitor the situation.

May 23, 21:02 WIB
Identified - We have discovered an issue with our servers causing e-wallet payment callback to be delayed by an estimated 15 to 20 minutes.
We are taking steps to fix the issue.

May 23, 20:39 WIB
May 22, 2022
Completed - The scheduled maintenance has been completed.
May 22, 17:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:01 WIB
Scheduled - Dear Valued Customers,

We were informed that EastWest destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: May 21, 2022 at 06:00AM (GMT+8)
End: May 22, 2022 at 06:00PM (GMT+8)
Duration: 36 hours

Impact:
Disbursement transactions to PH_EWB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_EWB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

May 20, 17:22 WIB
Completed - The scheduled maintenance has been completed.
May 22, 08:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Cebuana Lhuillier Rural Bank destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: May 21, 2022 at 07:00PM (GMT+8)
End: May 22, 2022 at 09:00AM (GMT+8)
Duration: 14 hours

Impact:
Disbursement transactions to PH_CEBRUR may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_CEBRUR as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

May 20, 17:25 WIB
Completed - The scheduled maintenance has been completed.
May 22, 02:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Asia United Bank destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: May 21, 2022 at 10:00PM (GMT+8)
End: May 22, 2022 at 03:00AM (GMT+8)
Duration: 5 hours

Impact:
Disbursement transactions to PH_AUB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_AUB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

May 20, 17:28 WIB
May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 09:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 WIB
Scheduled - Dear Valued Customers,

We were informed that Philippine Veterans Bank destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: May 20, 2022 at 11:00PM (GMT+8)
End: May 21, 2022 at 10:00AM (GMT+8)
Duration: 11 hours

Impact:
Disbursement transactions to PH_PVB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_PVB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

May 19, 13:22 WIB
May 20, 2022
Resolved - Dear customers,

DANA payment services are now back to normal.

Thank you.

May 20, 22:52 WIB
Identified - Dear Customers,

We are seeing intermittent timeouts on E-WALLET DANA for creation charge requests since 2022-05-20 21:57:43 GMT+7.

You will be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a majority of requests.

DANA is investigating this issue. We will monitor this and provide updates. Apologize for any inconvenience caused.

Thank you,

May 20, 22:43 WIB
Completed - The scheduled maintenance has been completed.
May 20, 06:01 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 WIB
Scheduled - Dear Valued Customers,

We were informed that BPI Direct Banko destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: May 19, 2022 at 07:00PM (GMT+8)
End: May 20, 2022 at 07:00AM (GMT+8)
Duration: 12 hours

Impact:
Disbursement transactions to PH_BPIDB may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_BPIDB as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

May 19, 13:17 WIB
May 19, 2022
Resolved - Dear customers,

OVO payment services are now back to normal.

Thank you.

May 19, 23:31 WIB
Investigating - Dear Customers,

We are seeing intermittent errors on E-WALLET for creation of OVO tokenized charge requests since 2022-05-19 22:13:00 GMT+7.

You will be able to initiate OVO tokenized transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a majority of requests. You are still be able to OVO one-time transactions

We are investigating this issue with OVO. We will monitor this and provide updates. Apologize for any inconvenience caused.

Thank you,

May 19, 23:17 WIB
Completed - The scheduled maintenance has been completed.
May 19, 04:32 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:30 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance activities in order to improve their services with the details are as follows:

Start: May 19, 2022 at 03:30AM (GMT+8)
End: May 19, 2022 at 05:30AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

May 5, 10:26 WIB
May 18, 2022
Resolved - This incident has been resolved. From our monitors, we see that Dana services have returned to normal by 23:20 UTC +7.
May 18, 23:30 WIB
Identified - Dear customers,

We have identified an intermittent timeout issue from DANA that started at 21:11 WIB.

Impact:

- We are seeing intermittent timeouts on EWALLET & QR CODE for creation of charge requests

- You might be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a majority of requests.

Payments using DANA can still be completed.

We have escalated the issue to the channel partner and will work to resolve this together with them.

May 18, 21:40 WIB
Resolved - This incident has been resolved.

Payments made into BNI virtual accounts from 21:51 UTC+7 to 22:17 UTC +7 may have delayed callbacks. You should receive these delayed callbacks shortly.

May 18, 23:28 WIB
Monitoring - Our partner has informed us that a fix has been deployed. We are monitoring.
May 18, 23:23 WIB
Investigating - Dear customers,

We were informed by BNI that they are experiencing an issue affecting BNI virtual account payments. During this time,
- Virtual Account creation/update still can be done
- Inquiry or payment to the Virtual Account still can be done
- Payment notification/callback will be delayed

May 18, 23:17 WIB
Resolved - This incident has been resolved.
May 18, 19:40 WIB
Update - We are continuing to investigate this issue.
May 18, 19:40 WIB
Investigating - Dear customers,

We have identified an intermittent timeout from DANA that started at 18:41 WIB.

Impact:

- We are seeing intermittent timeouts on EWALLET & QR CODE for creation of charge requests

- You might be able to initiate transactions, but will receive a SERVER_ERROR with a HTTP 500 response on a majority of requests.

Payments using DANA can still be completed.

We have escalated the issue to the channel partner and will work to resolve this together with them.

May 18, 19:13 WIB
Resolved - This issue is now resolved. Users are able to access xendit.co domains again.

We have identified that the issue affects certain internet service providers, which may have intermittent connection issues with xendit.co domains. If you encounter this issue, please reach out to your internet service provider for assistance.

May 18, 11:44 WIB
Investigating - Dear customers,

We have received reports that users on certain internal service providers are not able to access xendit website and dashboard.

We are currently investigating.

May 18, 11:24 WIB
May 17, 2022
Resolved - Dear customers, we experienced a disruption to Virtual Account creation from 09:30 to 11:45AM UTC +7.

During this time, you may have received errors when creating virtual accounts.
This affected
- Virtual accounts
- Checkout with Virtual Account payment method

This is now resolved and we are seeing successful virtual account creation. If you experienced this issue earlier, please retry the requests.

Thank you.

May 17, 11:00 WIB
Completed - The scheduled maintenance has been completed.
May 17, 04:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:30 WIB
Scheduled - Dear Valued Customers,

We were informed that GCASH destination channel has a few scheduled maintenance activities in order to improve their services with the details are as follows:

Start: May 17, 2022 at 03:30AM (GMT+8)
End: May 17, 2022 at 05:30AM (GMT+8)
Duration: 2 hours

Impact:
Disbursement transactions to PH_GCASH may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_GCASH as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

May 5, 10:25 WIB
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Completed - The scheduled maintenance has been completed.
May 14, 13:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:02 WIB
Scheduled - Dear Valued Customers,

We were informed that BPI destination channel has a scheduled maintenance in order to improve their services with the details are as follows:

Start: May 13, 2022 at 10:00PM (GMT+8)
End: May 14, 2022 at 02:00PM (GMT+8)
Duration: 16 hours

Impact:
Disbursement transactions to PH_BPI may fail or get stuck in pending/disbursing
During this maintenance, any disbursement transaction to PH_BPI as destination channel will not be processed.

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.
If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Regards,

Xendit Customer Support

May 12, 13:39 WIB
Completed - The scheduled maintenance has been completed.
May 14, 01:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 WIB
Scheduled - Dear Customers,

Our Bank Partner has informed us that they will perform maintenance to improve their service systems.

Date: Saturday, 14 May 2022
Time: 00.00 s.d. 01.30 WIB
Duration: 1 hour and 30 minutes

During this maintenance:
- BCA Switcher VA transaction cannot be done
- BCA Switcher VA creation and update cannot be done

If you need further assistance, please contact help@xendit.co.

Sincerely,

Xendit Customer Support

May 10, 10:19 WIB
May 13, 2022
Completed - The scheduled maintenance has been completed.
May 13, 04:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 WIB
Scheduled - Dear Customers,

We inform you that our partner ShopeePay will schedule a maintenance on their eWallet service to improve their service systems.

Date: Friday, 13 May 2022
Time: 03:00 AM to 04:00 AM
Duration: 1 hour

Impact:
- eWallet creation and update to ShopeePay cannot be processed
- eWallet payment to ShopeePay cannot be done

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support

May 12, 17:48 WIB