In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 2024 - 17:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 29 March 2024
Time: 18:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_USSC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 29, 2024 17:55 - Mar 30, 2024 00:05 WIB
API Operational
Cards Operational
eWallets Operational
Cardless Credit Operational
Virtual Accounts Operational
Retail Outlet Operational
Subscriptions Operational
Payouts Operational
xenDisburse Operational
xenPlatform Accounts Operational
Direct Debit Operational
Invoice ? Operational
PayLater Operational
QR Codes Operational
xenPlatform Transfers Operational
Customers endpoint Operational
Payment APIs ? Operational
Callback Operational
Cards Refund Operational
eWallets Operational
Virtual Accounts Operational
Retail Outlets Operational
Invoices Operational
Disbursements Operational
xenPlatform Operational
Direct Debit Operational
PayLater Operational
QR Codes Operational
BI SNAP Virtual Accounts Operational
Credit/Debit Cards Operational
Credit/Debit Cards ? Operational
Credit Card - BCA_PG Operational
Dashboard Operational
Dashboard Operational
Dashboard Withdrawals Operational
Onboarding ? Operational
Autowithdrawal Operational
Batch Disbursements ? Operational
xenInvoice Operational
Third Party Integrations (e.g. Shopify, WooCommerce etc.) ? Operational
Third Party Data Connection Operational
Online store ? Operational
xenShield / Fraud Detection System ? Operational
Indonesia - Payments Operational
Direct Debit - BRI Operational
Direct Debit - Mandiri Operational
E-Wallets - Astrapay Operational
E-Wallets - Dana Operational
E-Wallets - Jenius Pay Operational
E-Wallets - LinkAja Operational
E-Wallets - OVO Operational
E-Wallets - ShopeePay Operational
Over-The-Counter Payments - Alfamart Operational
Over-The-Counter Payments - Indomaret Operational
PayLater - Akulaku Operational
PayLater - Atome Operational
PayLater - Indodana Operational
PayLater - Kredivo Operational
PayLater - Uangme Operational
QR Payments - DANA Operational
QR Payments - LinkAja Operational
Virtual Account - BCA Operational
Virtual Account - BJB Operational
Virtual Account - BNC Operational
Virtual Account - BNI Operational
Virtual Account - BRI Operational
Virtual Account - BSI Operational
Virtual Account - BSS Operational
Virtual Account - BSS BI-FAST Operational
Virtual Account - CIMB Operational
Virtual Account - DBS Operational
Virtual Account - Mandiri Operational
Virtual Account - Permata Operational
Indonesia - Payouts Operational
Disbursement - BCA Operational
Disbursement - BRI Operational
Disbursement - BNI Operational
Disbursement - BSI ? Operational
Disbursement - Mandiri Operational
Disbursement - Permata Operational
Disbursement - Other Indonesia banks and E-Wallets Operational
Batch Payout Operational
Malaysia - Payments Operational
90 days ago
100.0 % uptime
Today
Direct Debit - UOB Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Standard Chartered Operational
90 days ago
100.0 % uptime
Today
Direct Debit - RHB Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Public Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - OCBC Operational
90 days ago
100.0 % uptime
Today
Direct Debit - MAYBANK2U Operational
90 days ago
100.0 % uptime
Today
Direct Debit - MAYBANK2E Operational
90 days ago
100.0 % uptime
Today
Direct Debit - KFH Operational
90 days ago
100.0 % uptime
Today
Direct Debit - HSBC Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Hong Leong Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - CIMB Operational
90 days ago
100.0 % uptime
Today
Direct Debit - BSN Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank Rakyat Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank of China Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Mualamat Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank Islam Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Ambank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Alliance Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Agro Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Affin Bank Operational
90 days ago
100.0 % uptime
Today
Philippines - Payments Operational
90 days ago
92.89 % uptime
Today
Direct Debit - BDO Operational
Direct Debit - BPI Operational
Direct Debit - Chinabank Operational
Direct Debit - RCBC Operational
Direct Debit - Unionbank Operational
E-Wallets - GCash Operational
E-Wallets - Grabpay Operational
E-Wallets - Paymaya Operational
E-Wallets - ShopeePay Operational
PayLater - Cashalo Operational
PayLater - BillEase Operational
Over-The-Counter Payments - 7-Eleven Operational
Over-The-Counter Payments - 7-Eleven via Cliqq Operational
Over-The-Counter Payments - Cebuana Operational
Over-The-Counter Payments - CVM Operational
Over-The-Counter Payments - ECPay Operational
Over-The-Counter Payments - ECPay Loans Operational
Over-The-Counter Payments - ECPay School Operational
Over-The-Counter Payments - LBC Operational
Over-The-Counter Payments - Mlhuillier Operational
Over-The-Counter Payments - Palawan Operational
Over-The-Counter Payments - Perahub Operational
Over-The-Counter Payments - GCash Billpay Operational
90 days ago
92.89 % uptime
Today
Over-The-Counter Payments - USSC Operational
Virtual Account - BANK_TRANSFER Operational
Philippines - Payouts Operational
Disbursement - BDO Operational
Disbursement - BPI Operational
Disbursement - GCASH Operational
Disbursement - Paymaya Operational
Disbursement - Other Philippines banks and E-Wallets Operational
Batch Payout Operational
Thailand - Payments Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Kasikornbank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank of Bangkok Limited Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Bank of Ayudhya Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Krungthai Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit - Siam Commercial Bank Operational
90 days ago
100.0 % uptime
Today
Vietnam - Payments Operational
Virtual Account - PVcom Bank Operational
Virtual Account - Vietcapital Operational
Virtual Account - Woori Operational
Docs (docs.xendit.co) Operational
Remittance Payouts Operational
Notifications Operational
WhatsApp Operational
SMS Operational
Email Operational
Viber Operational
Thailand - Payouts Operational
90 days ago
100.0 % uptime
Today
TH All Destinations Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance for PH_CEBRUR Disbursement Mar 31, 2024 19:55 - Apr 1, 2024 05:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 31 March 2024
Time: 20:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_CEBRUR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Mar 27, 2024 - 19:44 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 01 April 2024
Time: 19:55 UTC+08 to 22:05 UTC+08

Impact:
- All transactions to PH_DBI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Mar 28, 2024 - 13:54 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 02 April 2024
Time: 13:55 UTC+08 to 17:05 UTC+08

Impact:
- All transactions to PH_BCH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Mar 22, 2024 - 16:30 WIB
Scheduled Maintenance for PH_PPS Disbursement Apr 3, 2024 19:55 - Apr 4, 2024 00:05 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 03 April 2024
Time: 20:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_PPS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Mar 27, 2024 - 19:14 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 04 April 2024
Time: 20:55 UTC+08 to 23:05 UTC+08

Impact:
- All transactions to PH_SCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Mar 26, 2024 - 22:53 WIB
Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 04 April 2024
Time: 20:55 UTC+08 to 23:05 UTC+08

Impact:
- All transactions to PH_SCB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Posted on Mar 21, 2024 - 16:08 WIB
Past Incidents
Mar 29, 2024
Completed - The scheduled maintenance has been completed.
Mar 29, 16:30 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 WIB
Scheduled - Dear Valued Customers,

We were informed that our partner Cebuana Lhuillier will have a scheduled adjustment during public holiday with the details as follows:

A.) Maundy Thursday March 28, 2024 (GMT+8)
Counter would only provide service until 05:30PM.

B.) Good Friday March 29, 2024
Counter would not provide service during this date.

Impact:
- Retail outlet Cebuana Lhuillier payment channel will be not available within the specified timeframe.

Please kindly be noted that partner will operate on their regular hours on Black Saturday public holiday on March 30-31, 2024 and on Araw ng Kagitingan (Day of Valor) public holiday on April 9, 2024.
Below is the timeframe details :

1. Maundy Thursday
Date : March 28, 2024
Schedule : Until 5:30PM

2. Good Friday
Date : March 29, 2024
Schedule : Closed

3. Black Saturday
Date : March 30, 2024
Schedule : Regular operating hours

4. Sunday
Date : March 31, 2024
Schedule : Regular operating hours

5. Araw ng Kagitingan (Day of Valor)
Date : April 9, 2024
Schedule : Regular operating hours

Please refrain from transacting to retail outlet Cebuana Lhuillier payment channel in the maintenance timeframe.

If you need further assistance, please contact us at help@xendit.ph

Regards,
Xendit Customer Support

Mar 25, 22:57 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 29, 10:12 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 8.10% of requests in the last 10 minutes have been affected
- First triggered at: 2024-03-29 10:00:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 29, 10:02 WIB
Completed - The scheduled maintenance has been completed.
Mar 29, 09:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 28 March 2024
Time: 23:56 UTC+08 to 10:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 26, 16:08 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 29, 06:59 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 28, 23:55 WIB
Completed - The scheduled maintenance has been completed.
Mar 29, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 28 March 2024
Time: 23:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 26, 16:08 WIB
Resolved - This incident has been resolved.
Mar 29, 05:00 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 5000-9999, 100000001-250000000

Mar 29, 04:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 5000-9999, 100000001-250000000
PERMATA: 5000-7999, 100000001-250000000
BSI: 5000-9999, 100000001-250000000

Mar 29, 04:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 5000-9999, 100000001-250000000

Mar 29, 04:31 WIB
Resolved - This incident has been resolved.
Mar 29, 04:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000

Mar 29, 03:03 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 29, 03:47 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 29, 03:32 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 29, 00:27 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 29, 00:11 WIB
Mar 28, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 28, 23:37 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 28, 23:22 WIB
Completed - The scheduled maintenance has been completed.
Mar 28, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 28 March 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 27, 20:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 28, 22:31 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 28, 21:25 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 28, 21:05 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 28, 20:27 WIB
Completed - The scheduled maintenance has been completed.
Mar 28, 20:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 18:00 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 28 March 2024
Time: 07:55 UTC+08 to 21:05 UTC+08

Impact:
- All transactions to PH_YUANTA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 28, 17:57 WIB
Resolved - Dear customers,

We have noticed a disruption with AstraPay.

Impact:
You will not be able to initiate transactions and will receive errors with HTTP Code 500.

Incident start time: 09:31 GMT+7
Incident end time: 09:46 GMT+ 7

We apologize for any inconvenience caused in the meantime.

Mar 28, 10:00 WIB
Resolved - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

DANA: 1-9999

Mar 28, 08:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

DANA: 1-9999

Mar 28, 08:30 WIB
Resolved - This incident has been resolved.
Mar 28, 03:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Mar 28, 03:40 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Mar 28, 03:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 28, 03:47 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 28, 03:32 WIB
Completed - The scheduled maintenance has been completed.
Mar 28, 03:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 27 March 2024
Time: 23:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_MPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 27, 10:55 WIB
Completed - The scheduled maintenance has been completed.
Mar 28, 02:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 28 March 2024
Time: 00:55 UTC+08 to 03:05 UTC+08

Impact:
- All transactions to PH_USSC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 27, 08:51 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 28, 01:20 WIB
Identified - Dear Valued Customers,

We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner.

Impact:
Payment option (installment and point retrieval) can't be performed.

We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 28, 01:10 WIB
Completed - The scheduled maintenance has been completed.
Mar 28, 01:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 26 March 2024
Time: 22:55 UTC+08 to 02:05 UTC+08

Impact:
- All transactions to PH_MSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 26, 20:13 WIB
Mar 27, 2024
Resolved - This incident has been resolved.
Mar 27, 23:20 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BSI: 1-250000000

Mar 27, 23:02 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000

Mar 27, 22:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 23:09 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.053% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 22:58 WIB
Completed - The scheduled maintenance has been completed.
Mar 27, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 27 March 2024
Time: 22:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 27, 15:25 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 23:04 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.50% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-27 22:55:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 22:57 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 21:49 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 21:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 21:42 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 21:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 21:33 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.051% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 20:53 WIB
Resolved - We've confirmed with the parter that this emergency maintenance is concluded. We apologize for the inconvience.
Mar 27, 21:26 WIB
Investigating - Dear Merchants,

Gcash Bill Payment is currently under emergency maintenance. We are working to restore service with the partner as quickly as possible. We will keep you updated on our progress. In the meantime, please consider using alternative channels such as Paymaya to pay. Please reach out to our customer success team if you need support in redirecting payments to alternative channels.

Mar 27, 16:19 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 20:59 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.40% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-27 20:49:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 20:51 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 20:47 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 25.00% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-27 20:36:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 20:38 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 20:33 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 20.705s
- First triggered at: 2024-03-27 21:29:02+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 20:31 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 20:29 WIB
Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 20.073s
- First triggered at: 2024-03-27 19:12:02+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 18:14 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 19:33 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 18:57 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 17:43 WIB
Identified - Dear Valued Customers,

We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.071% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 17:33 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 16:32 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 16:18 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 16:24 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 16:19 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 11:25 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 09:50 WIB
Resolved - This incident has been resolved.
Mar 27, 10:20 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Mar 27, 10:10 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 10:05 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 08:49 WIB
Resolved - This incident has been resolved.
Mar 27, 10:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Mar 27, 09:20 WIB
Resolved - This incident has been resolved.
Mar 27, 09:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001

Mar 27, 09:03 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Mar 27, 08:31 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 08:45 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 07:58 WIB
Resolved - This incident has been resolved.
Mar 27, 05:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 1-9999, 100000001-250000000

Mar 27, 04:20 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 03:48 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 03:32 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 27, 00:48 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.60% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-27 00:04:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 27, 00:06 WIB
Completed - The scheduled maintenance has been completed.
Mar 27, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:42 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 26 March 2024
Time: 22:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 26, 22:39 WIB
Completed - The scheduled maintenance has been completed.
Mar 27, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 26 March 2024
Time: 23:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 1, 16:20 WIB
Mar 26, 2024
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 23:48 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 23:33 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 23:30 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.054% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 23:08 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 23:22 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.50% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-26 22:57:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 22:59 WIB
Completed - The scheduled maintenance has been completed.
Mar 26, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 26 March 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_JUANCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 21, 16:08 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 20:13 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.064% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 20:03 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 20:08 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 9.20% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-26 20:01:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 20:03 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 20:01 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.30% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-26 19:54:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 19:56 WIB
Resolved - This incident has been resolved.
Mar 26, 17:00 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Mar 26, 16:50 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 16:59 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 16:43 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 16:47 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 16:06 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 14:15 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 13:34 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 13:29 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.40% of requests in the last 10 minutes have been affected
- First triggered at: 2024-03-26 13:16:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 13:19 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 13:28 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BNI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 13:03 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 26, 11:41 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 26, 11:37 WIB
Resolved - This incident has been resolved.
Mar 26, 03:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000

Mar 26, 03:00 WIB
Resolved - This incident has been resolved.
Mar 26, 01:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BDO: 1-50000
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: 1-50000
Other banks and Ewallets: 1-50000

Mar 26, 01:20 WIB
Completed - The scheduled maintenance has been completed.
Mar 26, 00:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 March 2024
Time: 23:55 UTC+08 to 01:05 UTC+08

Impact:
- All transactions to PH_GOTYME (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 21, 18:34 WIB
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 March 2024
Time: 21:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 25, 13:18 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 25, 22:57 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 25, 22:21 WIB
Completed - The scheduled maintenance has been completed.
Mar 25, 22:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:26 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 25 March 2024
Time: 21:55 UTC+08 to 23:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 25, 21:23 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 25, 21:46 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.50% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-25 21:23:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 25, 21:28 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 25, 21:08 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.60% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-25 20:52:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 25, 20:58 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 25, 19:44 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.10% of requests in the last 5 minutes have been affected
- First triggered at: 2024-03-25 19:35:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 25, 19:43 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 25, 18:10 WIB
Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Impact: 19.0 requests failed over the last 15 minutes

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 25, 17:54 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 25, 17:41 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BJB payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 25, 17:19 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 25, 16:18 WIB
Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 25, 15:45 WIB
Resolved - This incident has been resolved.
Mar 25, 16:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000

Mar 25, 16:00 WIB
Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 WIB
Scheduled - Dear Valued Customers,

Please be informed that our partner UBP will be performing maintenance to serve you better with the following schedule:

A.) UBP Payment API
Date and Time: March 23, 2024 01:00 AM to March 25, 2024 09:00 AM
Timezone: UTC+08
Maintenance duration: 56 hours

Impact:
- UBP Direct Debit payments will be unavailable.
- Top-ups via UBP Bills Pay will be unavailable.

B.) UBP Payouts API
Date and Time: March 23, 2024 01:00 AM to March 24, 2024 11:59 PM
Timezone: UTC+08
Maintenance duration: 47 hours 59 minutes

Impact:
- Disbursement/Remittance/Withdrawal to PH_UBP will be kept in pending.

During this period, UBP will be in full downtime — unable to both accept nor send payments. Please refrain from using UBP payment channel during this timeframe and make sure to resolve all your urgent UBP transactions before the maintenance starts.

We kindly request you to monitor and subscribe to Xendit status page for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.

Kind Regards,
Xendit Customer Support

Mar 21, 13:10 WIB
Completed - The scheduled maintenance has been completed.
Mar 25, 03:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 16:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 March 2024
Time: 17:55 UTC+08 to 04:05 UTC+08

Impact:
- All transactions to PH_CRD (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 22, 16:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 25, 00:28 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 25, 00:14 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 25, 00:05 WIB
Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 24, 22:53 WIB
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 23:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 March 2024
Time: 18:55 UTC+08 to 00:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 22, 16:30 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 24, 19:29 WIB
Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 5.40% of requests in the last 10 minutes have been affected
- First triggered at: 2024-03-24 19:16:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 24, 19:18 WIB
Completed - The scheduled maintenance has been completed.
Mar 24, 14:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 March 2024
Time: 07:55 UTC+08 to 15:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 22, 10:54 WIB
Completed - The scheduled maintenance has been completed.
Mar 24, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 March 2024
Time: 22:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 22, 19:02 WIB
Completed - The scheduled maintenance has been completed.
Mar 24, 04:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 March 2024
Time: 02:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 22, 16:30 WIB
Completed - The scheduled maintenance has been completed.
Mar 24, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 March 2024
Time: 00:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_EWB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 19, 16:02 WIB
Completed - The scheduled maintenance has been completed.
Mar 24, 04:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 23:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 24 March 2024
Time: 00:55 UTC+08 to 05:05 UTC+08

Impact:
- All transactions to PH_EWR (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 19, 16:02 WIB
Resolved - This incident has been resolved.
Mar 24, 00:50 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: 1-50000
PH_MET: 1-50000

Mar 24, 00:30 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: 1-50000
PH_BOC: 1-50000
PH_BRB: 1-50000
PH_EWB: 1-50000
PH_EWR: 1-50000
PH_GRABPAY: 1-50000
PH_MET: 1-50000
PH_SEC: All amount

Mar 23, 23:40 WIB
Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 21:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 19:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 March 2024
Time: 20:55 UTC+08 to 22:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 20, 17:53 WIB
Resolved - This incident has been resolved.
Mar 23, 18:10 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BSI: 1-9999, 100000001-250000000

Mar 23, 13:40 WIB
Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BSI: 1-250000000

Mar 23, 08:50 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BSI: 5000-250000000

Mar 23, 08:40 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 23, 14:08 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT BRI payments due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 23, 14:03 WIB
Completed - The scheduled maintenance has been completed.
Mar 23, 09:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 23 March 2024
Time: 05:55 UTC+08 to 10:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 19, 16:02 WIB
Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Mar 23, 08:24 WIB
Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT SAHABAT_SAMPOERNA via BI-FAST payments due to disruption on our partner's end.

Impact:
- The created virtual accounts via BI-FAST cannot be paid
- The successful virtual accounts payment via BI-FAST will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Mar 22, 23:14 WIB
Resolved - This incident has been resolved.
Mar 23, 08:10 WIB
Identified - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to IDR destinations except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Mar 23, 08:02 WIB
Completed - The scheduled maintenance has been completed.
Mar 23, 05:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 March 2024
Time: 21:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_CBS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 22, 17:32 WIB
Completed - The scheduled maintenance has been completed.
Mar 23, 05:06 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 March 2024
Time: 21:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_CBS (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 22, 17:34 WIB
Completed - The scheduled maintenance has been completed.
Mar 23, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 March 2024
Time: 21:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_CBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 22, 17:34 WIB
Completed - The scheduled maintenance has been completed.
Mar 23, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:55 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 March 2024
Time: 22:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_PRB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 21, 17:13 WIB
Completed - The scheduled maintenance has been completed.
Mar 23, 05:05 WIB
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:56 WIB
Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 22 March 2024
Time: 21:55 UTC+08 to 06:05 UTC+08

Impact:
- All transactions to PH_CBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team

Mar 22, 17:32 WIB
Mar 22, 2024
Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.