Xendit Status

Nov 30, 2023

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 30, 02:35 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- Merchants may encounter 5xx errors when creating Direct Debit payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 30, 01:36 WIB

Nov 29, 2023

Direct Debit RCBC Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 29, 21:53 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT DEBIT RCBC payments due to disruption on our partner's end.

Impact:
- Users cannot link or pay with RCBC Direct Debit.

We are investigating and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 29, 19:48 WIB

Cards 3DS Disruption

Resolved - Dear Valued Customers,

We have identified that there were disruptions happening to 3DS transactions due to disruption with our partner

Start: Nov 29 17:35 GMT+7
End: Nov 29 17:46 GMT+7

Impacts are:
- all the 3DS related transaction will be failed during the timeline

This incident has been resolved and we are monitoring it. We apologize for any inconvenience it has caused.

Sincerely,
Xendit Customer Support
Nov 29, 17:30 WIB

Delayed Payouts / Disbursement Processing

Resolved - Dear Valued Customers,

This issue has been resolved.

We deeply apologize for the inconvenience.

Sincerely,
Xendit Customer Support
Nov 29, 16:59 WIB

Identified - Dear Valued Customers,

We are currently seeing delays in processing payouts to PH destinations due to system issues with our partner.

Impact:
- Processing of Some Payouts, Remittance and Withdrawals with amount

We deeply apologize for the inconvenience.

Sincerely,
Xendit Customer Support
Nov 29, 16:05 WIB

Intermittent 502 for Payment API

Postmortem - Read details
Nov 30, 14:02 WIB

Resolved - Dear Value Customer,

This issue has been resolved. Sorry for the inconvenience

Xendit Customer Service
Nov 29, 14:18 WIB

Monitoring - Dear Value Customer,

We identified a network issues and have applied a fix. We are currently monitoring the requests

Sorry for the inconvenience

Xendit Customer Service
Nov 29, 14:13 WIB

Investigating - Dear Value Customer,

We are currently seeing high number of 502 in our API.

Impact
- Unable Create Payment Requests and Payment Methods across Virtual Account, Over-The-Counter, QR, E-Wallet, Cards, Direct Debit, Recurring Payments
- Unable to pay an Invoice using E-Wallet, Direct Debit and QR Code,

We are currently investigating this and will provide update as soon as possible

Sorry for the inconvenience

Xendit Customer Service
Nov 29, 13:51 WIB

EWALLET GCASH Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 29, 09:47 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- No payments completed in the last 5 minutes
- First triggered at: 2023-11-29 10:45:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 29, 09:46 WIB

EWALLET GCASH Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 29, 08:44 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- No payments completed in the last 5 minutes
- First triggered at: 2023-11-29 09:42:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 29, 08:43 WIB

EWALLET GCASH Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 29, 08:37 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- No payments completed in the last 5 minutes
- First triggered at: 2023-11-29 09:35:18+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 29, 08:36 WIB

EWALLET GCASH Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 29, 00:47 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 3.40% of requests in the last 10 minutes have been affected
- First triggered at: 2023-11-29 01:37:43+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 29, 00:39 WIB

[7ELEVEN_CLIQQ Scheduled Maintenance]

Completed - The scheduled maintenance has been completed.
Nov 29, 00:15 WIB

Update - We will be undergoing scheduled maintenance during this time.
Nov 29, 00:12 WIB

Update - We will be undergoing scheduled maintenance during this time.
Nov 29, 00:00 WIB

Scheduled - Dear Valued Customers,

Please be informed that our Retail Outlet partner - 7ELEVEN_CLIQQ will have a scheduled maintenance in order to improve their services. Kindly see details below:

- Start Date: November 29, 2023
- Start Time: 12:00 AM
- End Date: November 29, 2023
- End Time: 12:15 AM

Impact during this maintenance:
1. End users will not be able to pay via 7ELEVEN_CLIQQ
2. Merchant will still able to create and update payment code for 7ELEVEN_CLIQQ

We suggest using another money-in payment channel provided during this time.
Please encourage your customers to make payments before or after this window time to avoid any issues.
If you need further assistance, please contact help@xendit.ph

Sincerely,
Xendit Customer Support
Nov 29, 00:00 WIB

EWALLET GCASH Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 29, 00:10 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.00% of requests in the last 10 minutes have been affected
- First triggered at: 2023-11-29 00:48:43+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 28, 23:52 WIB

Nov 28, 2023

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 28, 09:20 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.70% of requests in the last 5 minutes have been affected
- First triggered at: 2023-11-28 09:12:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 28, 09:15 WIB

Nov 27, 2023

High Latency in Callback Virtual Account Creation

Resolved - Dear Customers,

This incident has been fully resolved. We apologize for any issue it may have caused and thank you for your understanding.

Sincerely,
Xendit Customer Support
Nov 27, 12:31 WIB

Monitoring - Dear customers,

The latency are going back to its usual numbers and we are currently monitoring the performance.
Nov 27, 12:08 WIB

Investigating - Dear Customers,

We have detected an unusually high latency in callback virtual account creation requests, customers may still create however the latency will be higher than usual.

We will keep you updated until we have found the root cause.

sincerely,
Xendit Customer Support
Nov 27, 11:57 WIB

Disruption in Cards 3DS authentication

Resolved - Dear Valued Customers,

We have identified that there were disruptions happening to 3DS authentication redirection.

Impacts are:
- End users may face errors during 3DS authentication

Timeframe: 27th Nov 4.10AM GMT+7 - 27th Nov 4.38AM GMT+7

This incident has been resolved and we are monitoring it. We apologize for any inconvenience it has caused.

Sincerely,
Xendit Customer Support
Nov 27, 04:00 WIB

Nov 26, 2023

No incidents reported.

Nov 25, 2023

EWALLET PAYMAYA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 25, 13:44 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 11.0 requests failed over the last 15 minutes
- First triggered at: 2023-11-25 14:28:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 25, 13:29 WIB

DIRECT_DEBIT UBP Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 25, 02:29 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- Merchants may encounter 5xx errors when creating Direct Debit payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 25, 01:26 WIB

Nov 24, 2023

Disruption in RCBC Direct Debit

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 24, 23:38 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT DEBIT RCBC payments due to disruption on our partner's end.

Impact:
- Merchants may encounter 5xx errors when creating Direct Debit payments for this channel.

We are investigating and will keep this page updated as we hear news from our partner.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 24, 20:38 WIB

BSI VA Disruption

Resolved - Dear Customers,

We have detected issues from 09:00 - 10:09 UTC+7 in the following services:

BSI VA
- Customers may receive PENDING status when creating and updating Virtual Accounts issued by BSI at that time
- Payment notifications into BSI-issued Virtual Accounts may be delayed

The issue has been resolved and we apologize for this inconvenience
Nov 24, 09:00 WIB

AstraPay System Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 04:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:00 WIB

Scheduled - Dear Valued Customers,

We were informed that AstraPay payment options will be unavailable on November 24, 2023 at 00:00 - 04:00 AM due to System Maintenance.

Please refrain transacting with this payment options during period given above as partner's service and application will be unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Nov 23, 17:46 WIB

DIRECT_DEBIT UBP Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 24, 02:48 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- Merchants may encounter 5xx errors when creating Direct Debit payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 24, 01:57 WIB

Nov 23, 2023

No incidents reported.

Nov 22, 2023

Disbursement Disruption

Resolved - This incident has been resolved.
Nov 22, 21:20 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 21:11 WIB

Investigating - Dear customer,

We are currently experiencing issues with ID disbursements.

Impact:
Disbursements and payouts with amount 1-9,999 will be failed.
Disbursements and payouts with amount 100,000,001-250,000,000 will experience delays in processing.
Except for destination BNI, BRI, MANDIRI, BSS, BCA and PERMATA
Nov 22, 10:05 WIB

BSS VA Disruption

Resolved - This incident has been resolved.
Nov 22, 21:20 WIB

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 21:11 WIB

Investigating - Dear customer,

We are experiencing an issue with our BSS VA service.

Impact:

End users cannot pay with BI Fast
Nov 22, 10:02 WIB

Payments API Disruption

Resolved - Dear Valued Customers,

We have identified that there were disruptions with Payments API within below time range :

Start: 22th Nov 11:59 AM GMT+8
End : 30th Nov 10:00 AM GMT+8

Impacts are:
Changes in the unique id format we used in payment request response that might cause disruption in other post successful payments operations (refunds, dispatch, etc)

We have reverted this changes and will reach out to you to identify potential issues that might happen.
We apologize for any inconvenience it has caused.

Sincerely,
Xendit Customer Support
Nov 22, 11:00 WIB

BSS BIFAST under maintenance

Resolved - Dear customer,

This maintenance has finished. Sorry for the inconvenience

Thank you
Xendit Customer Support
Nov 22, 07:32 WIB

Update - Additional impact:

Disbursements:

Disbursement with amount 1-9,999 will be failed.
Disbursement with amount 100,000,001-250,000,000 will be intermittently failed.
Except for destination BNI, BRI, MANDIRI, BSS, BCA and PERMATA
Nov 21, 13:22 WIB

Investigating - Dear Customers

BSS BIFAST is under maintenance from the partner.
Mitigation: We request merchants to use other channels until the issue has been fixed to avoid payment delays.

We will inform you once the maintenance is completed.

Maintenance is expected to last until 8pm GMT+7 Nov 21, 2023.
Nov 21, 12:16 WIB

Nov 21, 2023

DANA QR Disruption

Resolved - This incident has been resolved.
Nov 21, 19:51 WIB

Identified - We are experiencing partially missing transactions for DANA QR, starting at 15:05 WIB.

Missed transactions will be reconciled by tomorrow.
Nov 21, 17:48 WIB

[Update: DANA QRIS Disruption]

Resolved - Dear Valued Merchants,

After further investigation, our partner is having issues with their switcher, and they cannot resend the relevant callbacks.

We at Xendit would strongly encourage you to refrain from fulfilling transactions on 21 Nov 2023, 15.10- 16.35 WIB & 18.04 - 22.35 WIB. We will work with our partner to refund these transactions to your customers.

If you have processed the transaction and have disbursed the product to your end customer or have given a refund, please contact help@xendit.co with a photo or screenshot of the customer’s deducted balance.

Unfortunately, we are not able to reconcile today. Our team is working with our partners to ensure a swift resolution of this issue. We will continue to update developments on this issue.

We appreciate your patience, and we apologise for this inconvenience.
Nov 21, 15:00 WIB

EWALLET PAYMAYA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 12:51 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 14.0 requests failed over the last 15 minutes
- First triggered at: 2023-11-21 13:35:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 21, 12:36 WIB

EWALLET PAYMAYA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 21, 01:33 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 14.0 requests failed over the last 15 minutes
- First triggered at: 2023-11-21 02:16:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 21, 01:17 WIB

Nov 20, 2023

Xendit Dashboard Issue

Resolved - The issue has been resolved.
Nov 20, 12:09 WIB

Update - We have identified an issue with one of our dependencies, and are exploring workarounds to this issue.

Thank you for your patience and please stand by for further updates.
Nov 20, 11:47 WIB

Investigating - Dear Customer,

Xendit Dashboard is currently experiencing errors. Users may not be able to log in.

We are currently investigating the issue and will give you an update shortly.

Thank you!
Nov 20, 11:15 WIB

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 09:50 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: no payments completed for >5 minutes
- First triggered at: 2023-11-20 09:46:04+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 09:47 WIB

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 09:42 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: no payments completed for >5 minutes
- First triggered at: 2023-11-20 09:36:04+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 09:37 WIB

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 20, 09:32 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: no payments completed for >5 minutes
- First triggered at: 2023-11-20 09:30:04+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 20, 09:31 WIB

Scheduled System Maintenance for BRI Direct Debit

Completed - The scheduled maintenance has been completed.
Nov 20, 04:04 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 01:00 WIB

Scheduled - Dear Valued Customers,

In order to improve the service level and reliability, BRI Direct Debit will have a scheduled System Maintenance at the following time:

Start : Monday, 20 November 2023 at 01:00 AM (GMT+7)
End : Monday, 20 November 2023 at 04:00 AM (GMT+7)
Duration : 3 Hours

Please expect 30 minutes downtime in between these activity hours. During this period, all Direct Debit Transactions via BRI will be unavailable.

We apologize for this inconvenience.

Thank you
Nov 17, 22:18 WIB

Scheduled Maintenance for BNI Acquiring

Completed - The scheduled maintenance has been completed.
Nov 20, 02:30 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:00 WIB

Scheduled - Dear Customers, please be informed that BNI acquiring will schedule a maintenance in this following time:

Date: 2023-11-20
Time: 02:00 to 02:30 GMT +7
Duration: 30 minutes

Impact:
- Cards transactions performed using BNI MID will not be processed, this covers full payment and installment transactions.
- Refund for transactions that was charged using a BNI MID will not be processed.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.
Xendit Team
Nov 17, 16:13 WIB

Nov 19, 2023

Scheduled Maintenance for BCA

Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:00 WIB

Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 01:59 WIB

Scheduled - Dear Customers,

Kindly be informed, in order to improve the service system, our bank partner BCA will have scheduled maintenance with the details below:

Date: Sunday, 19 November 2023
Time: 01:00 - 04:00 a.m. WIB
Duration: 3 hours

Impact during this maintenance:
1. End users will not be able to pay VA BCA Aggregator
2. Merchant still be able to create/update VA BCA Aggregator

Please encourage your customers to make payments before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support
Nov 19, 01:56 WIB

DIRECT_DEBIT UBP Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 19, 02:34 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- Merchants may encounter 5xx errors when creating Direct Debit payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 19, 01:39 WIB

Nov 18, 2023

BSS VA Disruption

Resolved - This incident has been resolved.
Nov 18, 13:48 WIB

Update - We have received confirmation from the partner that a scheduled maintenance is being performed. The system is likely expected to be back up on Nov 18 at 08.30 GMT+7.
Nov 18, 00:40 WIB

Investigating - Dear Valued Customers,

We have detected issues with the following services:

BSS VAs
- End users will not be able to pay to BSS via BI Fast
- Payments to BSS via other methods, such as SKN, RTGS, and RTOL, are operating normally.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
1. We recommend merchants fall back to integrations that do not use BSS's BI Fast API.
2. We recommend asking your end-users to use VAs that do not use BI Fast APIs when paying to BSS

Sincerely
Xendit Customer Service
Nov 18, 00:05 WIB

Scheduled Maintenance for PH_BOC Disbursement

Completed - The scheduled maintenance has been completed.
Nov 18, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Date: 17 November 2023
Time: 2355 UTC+08 to 0305 UTC+08

Impact:
- All operation to PH_BOC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Nov 15, 06:50 WIB

DIRECT_DEBIT UBP Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 18, 02:36 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- Merchants may encounter 5xx errors when creating Direct Debit payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 18, 01:31 WIB

Nov 17, 2023

Direct Debit BPI Disruption

Resolved - This incident has been resolved.
Nov 17, 23:33 WIB

Investigating - Dear Valued Customers,

We have detected issues with Direct Debit BPI due to disruption on our partner's end.

Impact:
- Merchants may encounter 5xx errors when creating Direct Debit payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 17, 22:19 WIB

DIRECT_DEBIT BPI Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 16:04 WIB

Update - We are continuing to work on a fix for this issue.
Nov 17, 15:23 WIB

Identified - Dear Valued Customers,

We have detected issues with Direct Debit and Payouts on BPI due to disruption on our partner's end.

Impact:
- Merchants may encounter 5xx errors when creating Direct Debit payments.
- All payouts
- All withdrawals
- All regional remittance payouts to PH_BPI with

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 17, 13:38 WIB

UBP Disbursement Disruption

Resolved - This incident has been resolved.
Nov 17, 13:30 WIB

Investigating - Dear Valued Customers,

We are currently seeing delays in processing remittances to UBP destinations due to system issues with our partner.

Impact:
- Some remittance payouts to UBP destinations with amounts

We deeply apologize for the inconvenience.

Sincerely,
Xendit Customer Support
Nov 17, 11:37 WIB

ShopeePay System Maintenance

Completed - The scheduled maintenance has been completed.
Nov 17, 03:16 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 03:00 WIB

Scheduled - Dear Valued Customers,

We were informed that ShopeePay payment options will be unavailable on November 17, 2023 at 03:00 - 03:15 AM due to System Maintenance.

Please refrain transacting with this payment options during period given above as partner's service and application will be unavailable.

We deeply apologize for the inconvenience. If you need further assistance, please contact us at help@xendit.co

Thank you for your understanding and cooperation.

Regards,
Xendit Team
Nov 8, 17:53 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 17, 01:24 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
-
- `sum(last_10m):(sum:trace.express.request.errors{env:production-live,resource_name:post_/v1/ewallet_connector/ph_shopeepay/charges/,service:ewallet-connector}.as_count() / sum:trace.express.request.hits{env:production-live,resource_name:post_/v1/ewallet_connector/ph_shopeepay/charges/,service:ewallet-connector}.as_count()) > 0.2`

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 17, 01:02 WIB

Nov 16, 2023

BNI Payouts Disruption

Resolved - This incident has been resolved.
Nov 16, 23:31 WIB

Investigating - Dear Valued Customers,

We were informed that there's currently a delay in processing payouts to BNI destinations due to system issues with our partner.

Impact:
- ALL disbursements to BNI with amounts 250M will remain in PENDING
- Escrow disbursements to BNI destination will be delayed (some of them can still be completed via backup connector)

We are working with our partner to resolve the issue as soon as possible.

Sincerely,
Xendit Customer Service
Nov 16, 21:43 WIB

EWALLET PAYMAYA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 16, 15:23 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 18.0 requests failed over the last 15 minutes
- First triggered at: 2023-11-16 16:00:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 16, 15:01 WIB

EWALLET PAYMAYA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 16, 14:29 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 18.0 requests failed over the last 15 minutes
- First triggered at: 2023-11-16 15:09:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 16, 14:11 WIB

Mandiri VA Network Disruption

Resolved - Dear Customers,

This issue has been resolved. Please let us know if you still encounter any issue for Mandiri VA

Kind regards,

Xendit Customer Support
Nov 16, 14:05 WIB

Identified - Dear Customers,

We detected intermittent network disruption with our infrastructure provider which receives our connection from Mandiri for VA payments since 12:03 GMT+7

Impact:
- Intermittent failure for Inquiry for Mandiri VA
- Intermittent failure for Payments to Mandiri VA

We are working closely with our infrastructure partner to resolve this issue.

Sorry for the inconvenience caused.
Xendit Customer Support
Nov 16, 12:25 WIB

EWALLET PAYMAYA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 16, 13:39 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 27.0 requests failed over the last 15 minutes
- First triggered at: 2023-11-16 14:22:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 16, 13:24 WIB

EWALLET PAYMAYA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 16, 12:09 WIB

Identified - Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Impact: 13.0 requests failed over the last 15 minutes
- First triggered at: 2023-11-16 12:47:32+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 16, 11:48 WIB

Mandiri VA Network Disruption

Resolved - Dear Customers,

We detected network disruption with our infrastructure provider which receives our connection from Mandiri for VA payments starting from 12:03 - 12:12 GMT+7

This issue is already resolved. Please let us know if you still encounter any issue for VA

Kind regards,

Xendit Customer Support
Nov 16, 12:00 WIB

QR_CODE DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 16, 00:12 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on QR_CODE for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 17.0 requests in the last 5 minutes have been affected
- First triggered at: 2023-11-15 19:36:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 15, 19:46 WIB

EWALLET DANA Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Nov 16, 00:08 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 2.10% of requests in the last 5 minutes have been affected
- First triggered at: 2023-11-15 19:34:07+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Nov 15, 19:40 WIB