Xendit Status

Completed - The scheduled maintenance has been completed.
Oct 23, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Wed Oct 23 2024 13:55:00 GMT+0000
End Date: Wed Oct 23 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 20, 07:03 WIB

Resolved - This incident has been resolved.
Oct 23, 21:10 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_UBP: above 50001
Oct 23, 21:03 WIB

Scheduled Maintenance for PH_RABI Disbursement

Completed - The scheduled maintenance has been completed.
Oct 23, 20:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 19:25 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 October 2024 20:25 UTC+08
End Time: 23 October 2024 21:35 UTC+08

Impact:
- All transactions to PH_RABI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 23, 16:53 WIB

Scheduled Maintenance for PH_DBP Disbursement

Completed - The scheduled maintenance has been completed.
Oct 23, 19:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:29 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 23 October 2024 07:55 UTC+08
End Time: 23 October 2024 20:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 23, 07:26 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 23, 18:45 WIB

Identified - Dear Valued Customers,

We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on GCASH
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 23, 17:32 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 23, 17:21 WIB

Scheduled Maintenance for PH_DBP Disbursement

Completed - The scheduled maintenance has been completed.
Oct 23, 07:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 23:33 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 October 2024 19:55 UTC+08
End Time: 23 October 2024 08:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 22, 23:30 WIB

Resolved - This incident has been resolved.
Oct 23, 04:00 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
MANDIRI: 1-9999, above 50000001
Oct 23, 03:30 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

MANDIRI: above 250000001
Oct 23, 03:20 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 23, 02:52 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 23, 02:34 WIB

Scheduled Maintenance for PH_TONIK Disbursement

Completed - The scheduled maintenance has been completed.
Oct 23, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 October 2024 22:55 UTC+08
End Time: 23 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_TONIK (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 22, 10:21 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 23, 01:03 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 23, 00:33 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on OVO
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 23, 00:04 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 23, 00:23 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 23, 00:21 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 23, 00:17 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 23, 00:05 WIB

Completed - The scheduled maintenance has been completed.
Oct 23, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Oct 22 2024 15:55:00 GMT+0000
End Date: Tue Oct 22 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 20, 07:03 WIB

Scheduled Maintenance for PH_CIMB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 23, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 October 2024 21:55 UTC+08
End Time: 23 October 2024 01:05 UTC+08

Impact:
- All transactions to PH_CIMB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 18, 16:06 WIB

Resolved - This incident has been resolved.
Oct 23, 00:04 WIB

Oct 22, 2024

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 23:47 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 23:35 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 22:52 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 22, 22:50 WIB

Scheduled Maintenance for PH_RBG Disbursement

Completed - The scheduled maintenance has been completed.
Oct 22, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:02 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 October 2024 20:55 UTC+08
End Time: 22 October 2024 23:05 UTC+08

Impact:
- All transactions to PH_RBG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 22, 20:59 WIB

Resolved - This incident has been resolved.
Oct 22, 22:02 WIB

Completed - The scheduled maintenance has been completed.
Oct 22, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Tue Oct 22 2024 13:55:00 GMT+0000
End Date: Tue Oct 22 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 20, 07:03 WIB

Scheduled Maintenance for PH_RBG Disbursement

Completed - The scheduled maintenance has been completed.
Oct 22, 21:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 October 2024 20:55 UTC+08
End Time: 22 October 2024 22:05 UTC+08

Impact:
- All transactions to PH_RBG (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 21, 12:36 WIB

VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 14:08 WIB

Identified - Dear Valued Customers,

We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.

Impact:
- The created virtual accounts cannot be paid
- The successful virtual accounts payment will take longer to process

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 22, 13:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 10:48 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 4489.301s
- First triggered at: 2024-10-22 10:36:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 22, 10:38 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 10:37 WIB

EWALLET SHOPEEPAY Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 10:21 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 51.607s
- First triggered at: 2024-10-22 10:09:33+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 22, 10:11 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 10:21 WIB

Identified - Dear Valued Customers,

We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 10 minutes with latency up to 744.54s
- First triggered at: 2024-10-22 10:09:28+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 22, 10:11 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 10:05 WIB

Intermittent Errors seen on Various APIs

Resolved - Dear Customers,

The incident happened from Oct 22, 9:17 am – Oct 22, 9:24 am (GMT+7)
During this time, less then 1% of traffic was affected.

We are currently seeing healthy traffic to our services.

Best Regards,
Xendit Team
Oct 22, 09:47 WIB

Investigating - Dear customers,
We are currently investigating API errors seen on our API GW.

Currently we saw intermittent errors affecting various products.

We will inform of any updates.

Best regards,
Xendit team
Oct 22, 09:34 WIB

Scheduled Maintenance for PH_PVB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 22, 08:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:41 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 October 2024 02:55 UTC+08
End Time: 22 October 2024 09:05 UTC+08

Impact:
- All transactions to PH_PVB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 22, 02:38 WIB

Resolved - This incident has been resolved.
Oct 22, 04:00 WIB

Resolved - This incident has been resolved.
Oct 22, 04:00 WIB

Urgent Scheduled Maintenance for GCASH

Completed - The scheduled maintenance has been completed.
Oct 22, 04:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:30 WIB

Scheduled - Dear customers,
We have been notified by our partner that there is an urgent scheduled maintenance happening from
Oct 22, 2024 01:00 - 03:00 GMT +7 & Oct 24, 2024 01:00 - 03:00 GMT +7

All GCash services including GCash Ewallet & GCash Disbursement Rails will not be available during this period.

Best Regards,
Xendit Team
Oct 21, 21:28 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 03:21 WIB

Scheduled Maintenance for PH_GCASH Disbursement

Completed - The scheduled maintenance has been completed.
Oct 22, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 October 2024 01:55 UTC+08
End Time: 22 October 2024 04:05 UTC+08

Impact:
- All transactions to PH_GCASH (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 21, 12:47 WIB

Scheduled Maintenance for ECPAY_SCHOOL Over-The-Counter

Completed - The scheduled maintenance has been completed.
Oct 22, 03:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 01:00 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_SCHOOL
Start Date: Tue Oct 22 2024 02:00:00 GMT+0800
End Date: Tue Oct 22 2024 04:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Oct 21, 13:30 WIB

Scheduled Maintenance for ECPAY_LOAN Over-The-Counter

Completed - The scheduled maintenance has been completed.
Oct 22, 03:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 01:00 WIB

Scheduled - Dear Customers, please be informed that one of our OTC partners will be performing maintenance to serve you better.

Channel Code: ECPAY_LOAN
Start Date: Tue Oct 22 2024 02:00:00 GMT+0800
End Date: Tue Oct 22 2024 04:00:00 GMT+0800
Impact: Payments using this channel may be partially disrupted
Suggestion: If payment is unavailable via GCash, please use Maya Bills *apply vice-versa
Oct 21, 13:30 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 22, 02:19 WIB

Resolved - This incident has been resolved.
Oct 22, 02:10 WIB

Scheduled Maintenance for PH_MAYA Disbursement

Completed - The scheduled maintenance has been completed.
Oct 22, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 October 2024 00:55 UTC+08
End Time: 22 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_MAYA (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 21, 15:02 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 22, 01:20 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:10 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 22 October 2024 00:10 UTC+08
End Time: 22 October 2024 02:20 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 18, 16:06 WIB

Resolved - This incident has been resolved.
Oct 22, 01:01 WIB

Completed - The scheduled maintenance has been completed.
Oct 22, 00:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Oct 21 2024 15:55:00 GMT+0000
End Date: Mon Oct 21 2024 17:05:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 20, 07:03 WIB

Oct 21, 2024

Scheduled Maintenance for PH_RABI Disbursement

Completed - The scheduled maintenance has been completed.
Oct 21, 22:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 October 2024 20:55 UTC+08
End Time: 21 October 2024 23:05 UTC+08

Impact:
- All transactions to PH_RABI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 14, 16:07 WIB

Completed - The scheduled maintenance has been completed.
Oct 21, 21:35 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.

Start Date: Mon Oct 21 2024 13:55:00 GMT+0000
End Date: Mon Oct 21 2024 14:35:00 GMT+0000
Impact: Linking and payments will be disrupted
Oct 20, 07:03 WIB

Scheduled Maintenance for PH_DBI Disbursement

Completed - The scheduled maintenance has been completed.
Oct 21, 20:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 October 2024 19:55 UTC+08
End Time: 21 October 2024 21:05 UTC+08

Impact:
- All transactions to PH_DBI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 18, 16:08 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 21, 15:58 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.052% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 21, 15:50 WIB

Scheduled Maintenance for PH_CRDSB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 21, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 21 October 2024 01:55 UTC+08
End Time: 21 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 18, 16:57 WIB

Resolved - This incident has been resolved.
Oct 21, 01:40 WIB

Identified - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
Oct 21, 01:20 WIB

Resolved - This incident has been resolved.
Oct 21, 00:01 WIB

Oct 20, 2024

Scheduled Maintenance for PH_CRDSB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 23:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 October 2024 07:55 UTC+08
End Time: 21 October 2024 00:05 UTC+08

Impact:
- All transactions to PH_CRDSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 18, 16:06 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 20, 22:12 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.90% of requests in the last 15 minutes have been affected
- First triggered at: 2024-10-20 21:43:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 20, 21:58 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 20, 21:39 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 10.30% of requests in the last 15 minutes have been affected
- First triggered at: 2024-10-20 21:22:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 20, 21:33 WIB

EWALLET OVO Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 20, 21:29 WIB

Identified - Dear Valued Customers,

We have detected issues with OVO EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Indonesia
- Over 0.084% of requests in the last 10 minutes have been affected

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 20, 21:20 WIB

EWALLET LINKAJA Indonesia Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 20, 20:47 WIB

Identified - Dear Valued Customers,

We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 12.00% of requests in the last 15 minutes have been affected
- First triggered at: 2024-10-20 20:20:17+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 20, 20:23 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 20, 13:43 WIB

Identified - Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 31.679s
- First triggered at: 2024-10-20 14:39:29+08:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 20, 13:41 WIB

Scheduled Maintenance for PH_DBP Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 13:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 October 2024 03:55 UTC+08
End Time: 20 October 2024 14:05 UTC+08

Impact:
- All transactions to PH_DBP (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 8, 17:38 WIB

DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 20, 12:47 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 20, 11:34 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 20, 06:17 WIB

Identified - Dear Valued Customers,

We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.

Impact:
- We are seeing issues with completion of payments.

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service
Oct 20, 03:03 WIB

Scheduled Maintenance for PH_BDO Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 06:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 October 2024 04:55 UTC+08
End Time: 20 October 2024 07:05 UTC+08

Impact:
- All transactions to PH_BDO (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 18, 16:06 WIB

Resolved - This incident has been resolved.
Oct 20, 05:40 WIB

Scheduled Maintenance for PH_AUB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 05:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 October 2024 21:55 UTC+08
End Time: 20 October 2024 06:05 UTC+08

Impact:
- All transactions to PH_AUB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 9, 16:08 WIB

Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Oct 20, 05:01 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: INSTAPAY_ONLINE_BANKING
Start Date: Sat Oct 19 2024 22:00:00 GMT+0800
End Date: Sun Oct 20 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Oct 10, 00:15 WIB

BBL System Maintenance 20/10/2024

Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:30 WIB

Scheduled - Dear Valued Merchants,

Please be informed that Bangkok Bank will be performing a system maintenance on Sunday, October 20, 2024 from 02:30 AM to 05:00 AM. (BKK Time)

As such, impact to transactions on Xendit's platform are as follows:
- Payments via BBL Mobile Application and BBL Online Payment
- BBL Direct Debit API
- BBL Bank Account will not be able to receive funds
- Other Payment Channel via BBL Bank Application such as QR code payment

Please refrain from transacting to this destination channel during this maintenance period.

We apologize in advance for any inconvenience this may cause.

For any further questions or inquiries, please contact our support team at:
Email: help@xendit.th or LINE OA: @xendit-th-balance-crawler

Sincerely,
Xendit Tech Company Limited
Oct 18, 23:17 WIB

Scheduled Maintenance for BANK_TRANSFER Virtual Account

Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 WIB

Scheduled - Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.

Channel Code: BANK_TRANSFER
Start Date: Sat Oct 19 2024 22:00:00 GMT+0800
End Date: Sun Oct 20 2024 06:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Oct 10, 00:15 WIB

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 04:07 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:35 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 October 2024 23:35 UTC+08
End Time: 20 October 2024 05:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 18, 16:08 WIB

Scheduled Maintenance for PH_PSB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 04:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:35 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 October 2024 23:35 UTC+08
End Time: 20 October 2024 05:05 UTC+08

Impact:
- All transactions to PH_PSB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 18, 20:09 WIB

Scheduled Maintenance for PH_MET Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 04:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 October 2024 22:55 UTC+08
End Time: 20 October 2024 05:05 UTC+08

Impact:
- All transactions to PH_MET (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 18, 16:06 WIB

Scheduled Maintenance for PH_PNB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 October 2024 02:55 UTC+08
End Time: 20 October 2024 05:05 UTC+08

Impact:
- All transactions to PH_PNB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 17, 16:08 WIB

Scheduled Maintenance for PH_RCBC Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 04:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 October 2024 03:55 UTC+08
End Time: 20 October 2024 05:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 7, 16:54 WIB

Resolved - This incident has been resolved.
Oct 20, 03:20 WIB

Scheduled Maintenance for PH_RCBC Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 03:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 20 October 2024 03:55 UTC+08
End Time: 20 October 2024 04:05 UTC+08

Impact:
- All transactions to PH_RCBC (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 7, 16:07 WIB

Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Oct 20, 02:40 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:30 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Sat Oct 19 2024 23:30:00 GMT+0800
End Date: Sun Oct 20 2024 03:40:00 GMT+0800
Impact: Payments using this channel may be disrupted
Oct 17, 20:18 WIB

Scheduled Maintenance for UNIONBANK_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Oct 20, 02:10 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:30 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: UNIONBANK_ONLINE_BANKING
Start Date: Sat Oct 19 2024 23:30:00 GMT+0800
End Date: Sun Oct 20 2024 03:10:00 GMT+0800
Impact: Payments using this channel may be disrupted
Oct 16, 16:23 WIB

Scheduled Maintenance for PH_BPI Disbursement

Completed - The scheduled maintenance has been completed.
Oct 20, 02:05 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:55 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 19 October 2024 23:55 UTC+08
End Time: 20 October 2024 03:05 UTC+08

Impact:
- All transactions to PH_BPI (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 15, 16:09 WIB

Resolved - This incident has been resolved.
Oct 20, 02:04 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_MET: 1-50000
Oct 20, 01:50 WIB

Update - Dear valued costumers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_MET: 1-50000
Oct 20, 01:40 WIB

Resolved - This incident has been resolved.
Oct 20, 02:00 WIB

Scheduled Maintenance for BPI_ONLINE_BANKING Direct Debit

Completed - The scheduled maintenance has been completed.
Oct 20, 02:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 WIB

Scheduled - Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.

Channel Code: BPI_ONLINE_BANKING
Start Date: Sun Oct 20 2024 00:00:00 GMT+0800
End Date: Sun Oct 20 2024 03:00:00 GMT+0800
Impact: Payments using this channel may be disrupted
Oct 18, 07:44 WIB

DIRECT_DEBIT UBP Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 20, 01:46 WIB

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 20, 00:12 WIB

Oct 19, 2024

Scheduled Maintenance for PH_PBB Disbursement

Completed - The scheduled maintenance has been completed.
Oct 19, 23:06 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:56 WIB

Scheduled - Dear Customers, please be informed that one of our disbursement partners will be performing maintenance to serve you better.

Start Time: 18 October 2024 23:56 UTC+08
End Time: 20 October 2024 00:06 UTC+08

Impact:
- All transactions to PH_PBB (Philippines) Channel will be left PENDING for
- Disbursement
- Withdrawal
- Regional Remittance

Please refrain from transacting to this destination channel in the meantime.
We deeply apologize for the inconvenience and the sudden announcement.

Please monitor this status page update and kindly requesting to subscribe for updates.

If you need further assistance, please contact us at help@xendit.ph

Thank you for your understanding and cooperation.
Xendit Team
Oct 14, 16:07 WIB

EWALLET SHOPEEPAY Philippines Disruption

Resolved - Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service
Oct 19, 23:01 WIB

Resolved - This incident has been resolved.
Oct 19, 23:00 WIB

BSS Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 19:00 WIB

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 15:00 WIB

Scheduled - Dear Valuable Customers,

Kindly be informed, in order to improve the service system, Bank Sahabat Sampoerna will have scheduled maintenance with details below:

Date: Saturday, 12 & 19 October 2024
Time: 00:30 - 07:00 a.m. WIB
Duration: 6 hours 30 minutes

Impact during this maintenance:
1. End users will not be able to pay BSS VA
2. Merchant still be able to create/update VA BSS
3. Disbursements to BSS with amount 250m IDR will be kept in pending until maintenance is over

Please encourage your customers to make payments and request disbursement before or after this window time to avoid any issues.

If you need further assistance, please contact help@xendit.co

Sincerely,
Xendit Customer Support
Oct 11, 13:45 WIB