Over-The-Counter ECPAY_LOAN Philippines Disruption

Incident Report for Xendit

Resolved

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

Posted Jul 19, 2024 - 18:41 WIB

Identified

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels

Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

Posted Jul 19, 2024 - 12:11 WIB

This incident affected: Philippines - Payments (Over-The-Counter Payments - ECPay Loans).