Disbursement disruption

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Feb 24, 2021 - 16:57 WIB

Monitoring

Create Disbursement API requests are operating normally again.

There may still be 500 errors for GET Disbursement requests. Our team is continuing to work on the issue.

Posted Feb 24, 2021 - 16:48 WIB

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 24, 2021 - 16:37 WIB

Investigating

Dear customers,
We have detected an intermittent issue with disbursements API.

Impact:
- Disbursement API requests may take longer to receive a response. You may also see intermittent 500 errors.
- If you encounter a 500 error, please try using our GET Disbursements endpoint to confirm whether the request was received. If you cannot find the disbursement, you may retry the original request.

Our team is investigating the issue.

Posted Feb 24, 2021 - 16:28 WIB

This incident affected: Dashboard (Batch Disbursements) and API (xenDisburse).