Intermittent QRIS DANA disruption

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted May 20, 2023 - 00:37 WIB

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 19, 2023 - 22:19 WIB

Identified

The issue has been identified and a fix is being implemented.

Posted May 19, 2023 - 22:12 WIB

Investigating

Dear customer

We are currently experiencing intermittent disruption with EWallets channel DANA
Entity: Xendit
Product: EWallet
Channel: DANA

Impact:
Merchants will be able to initiate transactions but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
Over 12% of requests in the last 15 minutes have been affected
First triggered at: 2023-05-19 21:32:43+07:00

Reason: The Channel partner has acknowledged the issue, and we will work with them to resolve the issue

We apologize for the inconvenience caused.

Posted May 19, 2023 - 21:56 WIB

This incident affected: Indonesia - Payments (QR Payments - DANA).