Unionbank connector for PH disbursements is disabled

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted May 20, 2023 - 23:44 WIB

Update

Our partner has acknowledged the issue. We are working with them to resolve the problem.

Posted May 20, 2023 - 21:39 WIB

Update

We are continuing to investigate this issue.

Posted May 20, 2023 - 21:38 WIB

Update

We continue investigating this issue together with our partner.

Posted May 20, 2023 - 21:16 WIB

Investigating

Dear customers

Currently, our Unionbank connector is disabled since 18:22 pm GMT+7. We are investigating this issue.

Impact
- Disbursement, Batch Disbursement, Withdrawal, and Remittance with amount
- Disbursement, Batch Disbursement, Withdrawal, and Remittance with amount > 50k are not affected.

Thank you for your understanding and cooperation.

Posted May 20, 2023 - 19:05 WIB

This incident affected: Philippines - Payouts (Disbursement - BDO, Disbursement - BPI, Disbursement - GCASH, Disbursement - Other Philippines banks and E-Wallets).