Our partner has acknowledged the issue. We are working with them to resolve the problem.
Posted May 20, 2023 - 21:39 WIB
Update
We are continuing to investigate this issue.
Posted May 20, 2023 - 21:38 WIB
Update
We continue investigating this issue together with our partner.
Posted May 20, 2023 - 21:16 WIB
Investigating
Dear customers
Currently, our Unionbank connector is disabled since 18:22 pm GMT+7. We are investigating this issue.
Impact - Disbursement, Batch Disbursement, Withdrawal, and Remittance with amount - Disbursement, Batch Disbursement, Withdrawal, and Remittance with amount > 50k are not affected.
Thank you for your understanding and cooperation.
Posted May 20, 2023 - 19:05 WIB
This incident affected: Philippines - Payouts (Disbursement - BDO, Disbursement - BPI, Disbursement - GCASH, Disbursement - Other Philippines banks and E-Wallets).