Payouts Disruption in Philippines

Incident Report for Xendit

Resolved

This incident has been resolved.
Posted Sep 20, 2026 - 03:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Posted Sep 20, 2026 - 02:50 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_UBP: above 50001
Other banks and Ewallets: 1-50000
Posted Sep 20, 2026 - 02:30 WIB
This incident affected: Philippines - Payouts (Disbursement - BPI, Disbursement - GCASH, Disbursement - Paymaya, Disbursement - Other Philippines banks and E-Wallets) and Remittance Payouts.