Direct Debit BPI Disruption

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Mar 07, 2023 - 23:00 WIB

Monitoring

The channel has recovered, and we're monitoring the situation closely.

Posted Mar 07, 2023 - 17:44 WIB

Identified

Our partner has acknowledged the issue. We are following up with our partner on the situation.

Posted Mar 07, 2023 - 17:27 WIB

Investigating

Dear customers,

We have detected issues starting from 16:22 GMT+7 for the following services:

BPI Direct Debit
- You will be expected to see a 503 HTTP response code for all BPI direct debit with a CHANNEL_UNAVAILABLE error code while the issue persists.

We are working with our partner to resolve this issue and will keep this page updated as we learn more.

Posted Mar 07, 2023 - 16:58 WIB

This incident affected: Philippines - Payments (Direct Debit - BPI).