Thailand QR & Ewallet Disruptions

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Apr 17, 2024 - 18:01 WIB

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2024 - 17:35 WIB

Update

We are continuing to work on a fix for this issue.

Posted Apr 17, 2024 - 16:57 WIB

Identified

Dear Valued Customers,

We have detected issues with the following payment channels due to a disruption on our partner's end.

- Ewallets TRUEPAY
- Ewallers LINEPAY
- QR PROMPTPAY

Impact:
- 500 or 503 errors when creating payment request for the affected payment channels

Posted Apr 17, 2024 - 16:13 WIB

This incident affected: Thailand - Payments (E-Wallets - TrueMoney).