Payouts Disruption in Indonesia

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Jan 20, 2026 - 22:00 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BSI: 1-4999

Posted Jan 20, 2026 - 21:40 WIB

This incident affected: Indonesia - Payouts (Disbursement - BSI, Disbursement - Other Indonesia banks and E-Wallets) and Remittance Payouts.