Mandiri Disbursement and VA Disruption

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Sep 13, 2021 - 20:47 WIB

Monitoring

Disbursements to Mandiri accounts are now fully operational.

We are still monitoring Mandiri VA Payments.

Posted Sep 13, 2021 - 20:07 WIB

Update

We are continuing to investigate this issue.

Posted Sep 13, 2021 - 19:10 WIB

Investigating

Dear customers,

We are currently having connection issues with our bank partner, Mandiri.

During this period the following services are affected:

Disbursements:
- Disbursements to Mandiri accounts with amounts from IDR 10,000 to 100,000,000 are not affected
- Disbursements to Mandiri accounts with less than IDR 10,000 or more than IDR 100 million will be kept pending in our system until the issue is resolved
- All other disbursements are not affected

Virtual accounts
- Payment callbacks impacted

Sincerely,
Xendit Customer Support

Posted Sep 13, 2021 - 17:19 WIB

This incident affected: Indonesia - Payments (Virtual Account - Mandiri).