Payouts Disruption in Indonesia

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Aug 18, 2026 - 05:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: above 5000

Posted Aug 18, 2026 - 04:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-9999, 50000001-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000

Posted Aug 18, 2026 - 03:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000

Posted Aug 18, 2026 - 01:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000

Posted Aug 18, 2026 - 00:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
BRI: 10000-100000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-250000000

Posted Aug 17, 2026 - 23:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: All amount
BNI: 1-250000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 1-250000000

Posted Aug 17, 2026 - 23:00 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000

Posted Aug 17, 2026 - 22:20 WIB

This incident affected: Indonesia - Payouts (Disbursement - BCA, Disbursement - Other Indonesia banks and E-Wallets) and Remittance Payouts.