The issue with partner is already resolved. However, there still delayed processing for disbursement, remittance, and withdrawal to PH_ONB for amount PHP 50K.
Thank you for your understanding and cooperation.
Regards, Xendit Customer Support
Posted Jan 23, 2023 - 13:19 WIB
Identified
Dear Customers,
We are currently facing issue with UBP as our bank partner We already identified the issue and working on the fix with the partner.
Impact: - Remittance with amount PHP - Remittance with amount PHP > 50k is not affected - There might be a slight delay for The Philippines disbursements and withdrawals with amount < 50k
We deeply apologize for the inconvenience and the sudden announcement. If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards, Xendit Customer Support
Posted Jan 23, 2023 - 09:17 WIB
This incident affected: Philippines - Payouts (Disbursement - Other Philippines banks and E-Wallets).