Payouts Disruption in Indonesia

Incident Report for Xendit

Resolved

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Posted Mar 29, 2026 - 04:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Posted Mar 29, 2026 - 03:30 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: 1-9999, above 100000001
Other banks and Ewallets: 10000-50000000
Posted Mar 29, 2026 - 01:00 WIB
This incident affected: Indonesia - Payouts (Disbursement - Mandiri, Disbursement - Other Indonesia banks and E-Wallets) and Remittance Payouts.