Incident Report for Xendit
This incident has been resolved.
Posted Mar 06, 2023 - 20:39 WIB
We have received a notice from our partners about an internal issue on their system. We will continue to monitor.
Posted Mar 06, 2023 - 15:48 WIB
Dear Customers,

We have detected an issue with Ewallet DANA. At the moment, you will able to initiate transactions but will receive a SERVER_ERROR with an HTTP 500 response on a percent of requests.

- We are seeing intermittent timeouts on EWALLET for the creation of charge requests
- This is currently affecting over 3% of requests over the last 5 minutes.
- First triggered at 2023-03-06 15:09:43+07:00
- Percentage of errors: 3.80%

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 500 error is received.
- Reconciliation of the status of transactions after the incident will not be required.

We apologize for any inconvenience this might cause.

Xendit Customer Success
Posted Mar 06, 2023 - 15:25 WIB
This incident affected: Indonesia - Payments (E-Wallets - Dana).