Intermittent EWallet DANA disruption
Incident Report for Xendit
Resolved
This incident has been resolved.
Posted May 20, 2023 - 00:37 WIB
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 19, 2023 - 22:19 WIB
Identified
The issue has been identified and a fix is being implemented.
Posted May 19, 2023 - 22:09 WIB
Investigating
Dear customer

We are currently experiencing intermittent disruption with EWallets channel DANA
Entity: Xendit
Product: EWallet
Channel: DANA

Impact:
- Intermittent timeouts on EWALLET for the creation of charge requests
- Merchants will be able to initiate transactions but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 4.10% of requests in the last 5 minutes have been affected
- First triggered at: 2023-05-19 21:33:43+07:00
Reason: Partner experiencing internal issue

We apologize for the inconvenience caused.
Posted May 19, 2023 - 21:52 WIB
This incident affected: Indonesia - Payments (E-Wallets - Dana).
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