Payouts Disruption in Indonesia

Incident Report for Xendit

Resolved

This incident has been resolved.
Posted Aug 26, 2026 - 00:20 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 10000-50000000
MANDIRI: 10000-50000000
Other banks and Ewallets: 10000-50000000
Posted Aug 26, 2026 - 00:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BNI: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: All amount
Other banks and Ewallets: 10000-50000000
Posted Aug 25, 2026 - 23:00 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-7999, above 100000001
Posted Aug 25, 2026 - 21:00 WIB
This incident affected: Indonesia - Payouts (Disbursement - BNI, Disbursement - Mandiri, Disbursement - Other Indonesia banks and E-Wallets) and Remittance Payouts.