Regional Remittance Delay for BPI Destination

Incident Report for Xendit

Resolved

Dear customers,

The incident has been solved.
All affected remittance transactions have been reconciled.
We apologize for the inconvenience caused. We thank you for your patience to resolve this issue.

Posted Nov 14, 2022 - 11:55 WIB

Monitoring

Dear customers,

Our partner have informed us that the issue has been solved
We are seeing completed Remittances to BPI channels and we are continuing to monitor the traffic

Posted Nov 14, 2022 - 11:34 WIB

Investigating

Dear customers,

We detected there was an issue with BPI (Philippines)
All regional remittances with amount less than equal PHP 50k to BPI destinations will be kept with status "PENDING" / delay until issue is resolved
No impact on regional remittances to BPI with amount PHP >50k.
There's also no impact on disbursements and withdrawal destinations for any amount to BPI

We are working with our partner to resolve the issue

Posted Nov 14, 2022 - 11:23 WIB