Credit Card Refunds disruption
Incident Report for Xendit
Dear Customers

We have detected an issue affecting Credit Card Refund requests.

- Credit card refund requests sent between 14:10 to 18:20 GMT +7 on 1 Aug 2022 received a 500 error. However, these refunds may have been successfully processed in the processor.

Our team has implemented a fix at 18:50 GMT+7. New credit card refund requests from 18:50 GMT+7 will be processed as usual.

Our team is currently working on reconciling the affected refund requests received between 14:10 to 18:20 GMT +7. If you had sent a refund request during this time, please do not retry the refund requests. You should expect to see the updated refund request data on your xendit dashboard by 12:00 GMT +7 on 2 Aug 2022.

We apologise for the inconvenience caused. If you need further assistance, please contact us at

Thank you for your understanding and cooperation.

Xendit Customer Support
Posted Aug 01, 2022 - 19:19 WIB