Incident Report for Xendit
Dear Customers,

This incident has been resolved.

Xendit customer service
Posted Nov 17, 2023 - 16:04 WIB
We are continuing to work on a fix for this issue.
Posted Nov 17, 2023 - 15:23 WIB
Dear Valued Customers,

We have detected issues with Direct Debit and Payouts on BPI due to disruption on our partner's end.

- Merchants may encounter 5xx errors when creating Direct Debit payments.
- All payouts
- All withdrawals
- All regional remittance payouts to PH_BPI with

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stabilize before retrying the transaction.
- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.

Sorry for the inconvenience caused.

Xendit customer service
Posted Nov 17, 2023 - 13:38 WIB
This incident affected: Philippines - Payments (Direct Debit - BPI).