BNI Payouts Disruption

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Nov 16, 2023 - 23:31 WIB

Investigating

Dear Valued Customers,

We were informed that there's currently a delay in processing payouts to BNI destinations due to system issues with our partner.

Impact:
- ALL disbursements to BNI with amounts 250M will remain in PENDING
- Escrow disbursements to BNI destination will be delayed (some of them can still be completed via backup connector)

We are working with our partner to resolve the issue as soon as possible.

Sincerely,
Xendit Customer Service

Posted Nov 16, 2023 - 21:43 WIB

This incident affected: Indonesia - Payouts (Disbursement - BNI).