Payouts Disruption in Indonesia

Incident Report for Xendit

Resolved

This incident has been resolved.
Posted May 09, 2026 - 04:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
Posted May 09, 2026 - 03:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-250000000
Other banks and Ewallets: 1-9999, 100000001-250000000
Posted May 09, 2026 - 03:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
BNI: 1-9999, 100000001-250000000
MANDIRI: 5000-250000000
PERMATA: 1-7999, above 100000001
Other banks and Ewallets: 1-9999, 100000001-250000000
Posted May 09, 2026 - 03:00 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 1-4999, 5000-250000000
Posted May 08, 2026 - 23:30 WIB
This incident affected: Indonesia - Payouts (Disbursement - BCA, Disbursement - Other Indonesia banks and E-Wallets) and Remittance Payouts.