Disbursements and Remittance intermittent issue

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Aug 12, 2022 - 22:46 WIB

Monitoring

The issue has been resolved and we are monitoring the situation.

Posted Aug 12, 2022 - 22:41 WIB

Update

We are working with the partner and keep monitoring the situation.

Posted Aug 12, 2022 - 22:10 WIB

Identified

Dear customers,

We identified intermittent issue with disbursement and remittance service.
You may experience disruption of the following:
- slower SLA disbursement for destination UBP regardless of the amount
- slower SLA disbursement interbank for amount < 50K PHP

We are working with the partner and keep monitoring the situation.

Thank you for your patience.

Posted Aug 12, 2022 - 22:09 WIB

This incident affected: Dashboard (Batch Disbursements), Philippines - Payments (Direct Debit - Unionbank), and Callback (Disbursements).