UBP Disbursement Disruption 🇵🇭

Incident Report for Xendit

Resolved

This incident has been resolved.
Posted Nov 10, 2023 - 16:16 WIB

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 10, 2023 - 15:48 WIB

Update

We are continuing to investigate this issue.
Posted Nov 10, 2023 - 15:03 WIB

Investigating

Dear Valued Customers,

We were informed that there's currently a delay in processing
remittances to UBP destinations due to system issues with our partners

Impact:
- Some remittance payouts to UBP destinations with amount 50k - 100 mio to PH banks will be kept in PENDING

We deeply apologize for the inconvenience.
Posted Nov 10, 2023 - 15:03 WIB
This incident affected: Remittance Payouts.