Payouts Disruption in Indonesia

Incident Report for Xendit

Resolved

This incident has been resolved.
Posted Oct 01, 2026 - 13:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BRI: 1-9999, above 100000001
Posted Oct 01, 2026 - 13:00 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BRI: 1-9999, above 100000001
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Posted Oct 01, 2026 - 12:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BRI: All amount
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Posted Oct 01, 2026 - 12:10 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BRI: 1-9999, above 100000001
PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Posted Oct 01, 2026 - 11:30 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

PERMATA: 1-4999, above 250000001
Other banks and Ewallets: 1-4999
Posted Oct 01, 2026 - 10:20 WIB
This incident affected: Indonesia - Payouts (Disbursement - BRI, Disbursement - Other Indonesia banks and E-Wallets) and Remittance Payouts.