Delay for Philippines Money-out Transactions

Incident Report for Xendit

Resolved

Dear customers,

All transactions have been processed.
We apologize for the inconvenience caused and we thank you for your patience.
Posted Nov 14, 2022 - 14:51 WIB

Monitoring

Dear customers,

Transactions are processing and we are monitoring the traffic
All affected transactions should have processed within the next 20-25 minutes

We will share more information when we have one
Posted Nov 14, 2022 - 14:11 WIB

Investigating

Dear customers,

We are detecting delay for Philippines Disbursements, Withdrawals, and Remittances, specifically for transactions with amount less than PHP 50,000. These transactions may take more than 15 minutes to be processed

Our team is investigating the issue
Posted Nov 14, 2022 - 13:52 WIB
This incident affected: Philippines - Payouts (Disbursement - BDO, Disbursement - BPI, Disbursement - GCASH) and Callback (Payouts).
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