Callbacks Delayed for multiple services

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Nov 24, 2021 - 20:53 WIB

Monitoring

The callbacks are back to normal now. We are continuing to monitor for any further issues.

Posted Nov 24, 2021 - 19:57 WIB

Investigating

Dear Customers,
We are currently noticing increases in delays in callbacks for multiple products/services to merchants. We're investigating the issue and will follow up with the progress of our investigation.

Posted Nov 24, 2021 - 18:52 WIB

This incident affected: Callback (Cards Refund, Direct Debit, Over-The-Counter Payments, Payment Links, Payouts, Virtual Account, xenPlatform).