Delayed Callbacks for ShopeePay ID

Incident Report for Xendit

Resolved

This incident has been resolved.
Posted Feb 24, 2026 - 16:03 WIB

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 24, 2026 - 15:44 WIB

Investigating

Dear Customers,

We have identified a decrease in successful payment callbacks for ShopeePay ID transactions starting at 10:30 AM (GMT+7).

While users may still be able to initiate payments, merchants may experience delays in receiving the final transaction status via webhooks. Our team is actively investigating the root cause alongside our payment partner to restore normal callback rates as quickly as possible.
Posted Feb 24, 2026 - 15:13 WIB
This incident affected: Indonesia - Payments (E-Wallets - ShopeePay).
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