Disbursements delayed

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Sep 15, 2023 - 19:04 WIB

Update

All systems are functioning normally now. Backlog has been cleared for disbursements.

Posted Sep 15, 2023 - 18:27 WIB

Monitoring

Direct debit has been observed to be fully recovered

Posted Sep 15, 2023 - 17:49 WIB

Update

Performance on disbursements is improving, downgrading from major to partial outage.

Posted Sep 15, 2023 - 17:46 WIB

Update

direct debit is switched back on, monitoring.

Posted Sep 15, 2023 - 17:28 WIB

Update

We are continuing to investigate this issue.

Posted Sep 15, 2023 - 17:12 WIB

Update

Direct debit is currently experiencing a major outage.

Posted Sep 15, 2023 - 17:10 WIB

Update

We are continuing to investigate this issue.

Posted Sep 15, 2023 - 16:24 WIB

Investigating

There is a partial outage for Indonesia, and a major outage for Philippines and all other countries.
We are currently investigating.

Posted Sep 15, 2023 - 15:54 WIB

This incident affected: Indonesia - Payouts (Disbursement - BCA, Disbursement - BRI, Disbursement - BNI, Disbursement - Mandiri, Disbursement - Permata, Disbursement - Other Indonesia banks and E-Wallets, Batch Payout), Philippines - Payouts (Disbursement - BDO, Disbursement - BPI, Disbursement - GCASH, Disbursement - Other Philippines banks and E-Wallets, Batch Payout), Indonesia - Payments (Direct Debit - BRI, Direct Debit - Mandiri), and Dashboard (Dashboard Withdrawals, Autowithdrawal, Batch Disbursements).