Delayed disbursements in Philippines to GCASH
This incident has been resolved and disbursements have resumed regular performance. We are still waiting for partners to confirm the root cause and will update when we have details.
Dear Valued Customers,
We are detecting delayed disbursements to Philippines GCASH accounts .
- All disbursements with amounts less than or equal to PHP 50,000 will be delayed until the issue is resolved.
- No impact for transactions with amounts more than PHP 50,000.
We are working with our partners to investigate the issue and will share more details when available.
Please refrain from transacting to GCASH accounts with amounts less than or equal to 50k PHP in the meantime. There is no impact on transactions of more than 50k PHP.
We apologize for the inconvenience caused.
If you need further assistance, please contact us at firstname.lastname@example.org.
Thank you for your understanding and cooperation.
This incident affected: Dashboard (Dashboard Withdrawals, Autowithdrawal), Philippines - Payouts (Disbursement - GCASH), and API (xenDisburse).