Payouts Disruption in Philippines

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Nov 18, 2025 - 00:50 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000

Posted Nov 18, 2025 - 00:30 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_GCASH: 1-50000
PH_SEC: above 50001

Posted Nov 18, 2025 - 00:20 WIB

This incident affected: Philippines - Payouts (Disbursement - Other Philippines banks and E-Wallets) and Remittance Payouts.