Degraded Fraud Detection System

Incident Report for Xendit

Resolved

This incident has been resolved.

Apologize for the inconvenience caused and we thank you for your patience.

Posted Oct 15, 2021 - 16:53 WIB

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 15, 2021 - 16:38 WIB

Investigating

Dear customers,

Our monitors are detecting a degraded experience on our Fraud Detection System.
If you enable Fraud Detection System, your Credit Card transactions are skipping Fraud Detection System at the moment.
If you do not enable Fraud Detection System, there is no impact for you.

Our team is working to investigate and resolve the issue at the moment

Posted Oct 15, 2021 - 15:46 WIB

This incident affected: xenShield / Fraud Detection System.