Payouts Disruption in Indonesia

Incident Report for Xendit

Resolved

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
BNI: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: All amount
Other banks and Ewallets: 10000-50000000
Posted Mar 28, 2026 - 23:40 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 10000-50000000
BNI: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: All amount
Other banks and Ewallets: 10000-50000000
Posted Mar 28, 2026 - 23:30 WIB

Update

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.

BCA: 1-1000000000
BNI: 10000-50000000
MANDIRI: 10000-50000000
PERMATA: All amount
Other banks and Ewallets: 10000-50000000
Posted Mar 28, 2026 - 23:20 WIB

Identified

Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.

BCA: 5000-250000000
BNI: 5000-250000000
MANDIRI: 5000-250000000
PERMATA: All amount
Other banks and Ewallets: 5000-250000000
Posted Mar 28, 2026 - 23:00 WIB
This incident affected: Indonesia - Payouts (Disbursement - BNI, Disbursement - Mandiri, Disbursement - Other Indonesia banks and E-Wallets) and Remittance Payouts.