BNI Virtual Account Delayed Payment Callbacks

Incident Report for Xendit

Resolved

BNI has fixed the underlying problem on their end.

Your end users should now be able to successfully make payments to BNI VAs.

We apologise for any inconvenience this may have caused.

Posted Oct 04, 2021 - 11:59 WIB

Monitoring

There are some updates to this incident:

1. BNI has identified the issue and have implemented a fix on their end.

You should still expect to experience the following impacts:

1. Delayed payment callbacks for payments made to virtual accounts issued by BNI

The team is still in the process of conducting the following recovery activities:

1. Monitoring the status of payments from BNI and working closely with their team to verify systems are back to normal

Posted Oct 04, 2021 - 11:50 WIB

Identified

We have detected an issue with our BNI Virtual Account service which is causing delayed payment callbacks for all customers.

We have escalated this to our Bank Partner BNI who have acknowledged the issue and are working on a fix.

Posted Oct 04, 2021 - 11:46 WIB

This incident affected: API (Virtual Account) and Indonesia - Payments (Virtual Account - BNI).