Errors in new customer signups, PH withdrawals and PH Batch Disbursements

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Jan 18, 2023 - 13:57 WIB

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 18, 2023 - 13:43 WIB

Investigating

Dear customers,

We have detected issues in the following services:

* New customer registrations.
* Withdrawals in PH.
* Batch Disbursements in PH.

Customers are unable to complete their steps due to this. The issue started at 1:00pm WIB.

We are currently investigating and will keep this page updated as we learn more and restore these services.

Posted Jan 18, 2023 - 13:31 WIB

This incident affected: Dashboard (Dashboard Withdrawals, Onboarding).