GCASH ewallets disruption

Incident Report for Xendit

Resolved

Our partner has confirmed that the issue is resolved and we are seeing successful payments. GCASH payments have resumed normal performance.

Posted Mar 19, 2023 - 14:06 WIB

Update

We are continuing to investigate this issue.

Posted Mar 19, 2023 - 14:05 WIB

Investigating

Dear customers

We are observing intermittent errors in GCASH ewallet payments. Impact:
— You will still be able to create a charge using GCASH but customers may not be able to complete the payment and encounter errors on the GCASH side
You may want to consider directing your customers to alternative channels while the issue persists.

We are in touch with our partner and will provide an update when available.

Posted Mar 19, 2023 - 13:23 WIB

This incident affected: Philippines - Payments (E-Wallets - GCash).