BNI Channel Disruption
Incident Report for Xendit
Resolved
This incident has been resolved.
Posted Jul 27, 2020 - 14:51 WIB
Update
BNI VA Payments are returning back to normal.


We are proceeding with the reconciliation for the payments that were affected before. Please kindly expect the callback to be sent as soon as possible.
Posted Jul 27, 2020 - 14:48 WIB
Update
We have successfully received callbacks from BNI, but payments might still be delayed from earlier.

We are monitoring the transaction status.
Posted Jul 27, 2020 - 14:01 WIB
Monitoring
A fix has been implemented and Disbursements has recovered
Posted Jul 27, 2020 - 13:23 WIB
Investigating
Dear Customers,

We've detected that there is still disruption on BNI services which impacting the following:

BNI Disbursement
- Disbursements to BNI with amount 50m will be pending

BNI Virtual Account
- VA payment callback will be delayed

We recommend asking your end-users to use Virtual Accounts from other banks during this period, if possible.

Apologize for any inconvenience caused.

Thank you
Xendit Customer Support
Posted Jul 27, 2020 - 12:24 WIB
This incident affected: Virtual Accounts Bank Partners (BNI).