BCA VA Disruption

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Nov 14, 2023 - 08:36 WIB

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 14, 2023 - 08:33 WIB

Investigating

Dear Customers,

We have detected issues in the following services:

BCA VA
- Customer might have issue when paying to BCA VA with merchant code 7007115, 7007015, 7007215
- Payment notifications into BCA-issued Virtual Accounts may be delayed

BCA has confirmed the issue and it is currently under investigation.

Recommendation:
- Disable VA channel for the impacted bank
- Suggest end user to use other payment channel

Posted Nov 14, 2023 - 08:16 WIB

This incident affected: Indonesia - Payments (Virtual Account - BCA).