High Latency API Response for users in Asia Pacific Region

Incident Report for Xendit

Resolved

This incident has been resolved.
Posted Jan 14, 2023 - 15:44 WIB

Monitoring

Dear customers

Our monitors shows that the anomaly has stopped and system performance has recovered.
We are monitoring the situation closely and following up with our upstream provider.
Posted Jan 14, 2023 - 15:32 WIB

Update

We are continuing to investigate this issue.
Posted Jan 14, 2023 - 15:24 WIB

Investigating

Dear customers

We have detected issues in the following services:

All API services for customers in the Asia-Pacific regions.

Intermittent high latency (>30s) on for users who are calling our APIs from the Asia-pacific region.

We are currently in the process of investigating this with our upstream service providers and will keep this page updated as we learn more and restore these services.
Posted Jan 14, 2023 - 15:01 WIB
This incident affected: Dashboard (Dashboard, Dashboard Withdrawals) and API (Cards, Customers Endpoints, Direct Debit, E-Wallets, Over-The-Counter Payments, PayLater, Payment Links, Payouts, QR Codes, Subscriptions, Virtual Account, xenPlatform Accounts, xenPlatform Transfers).